--- title: Medallia Agile Research Reviews meta\_title: 'Medallia Agile Research Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 65 reviews by the users' company size, role or industry to find out how Medallia Agile Research works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 65 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Medallia Agile Research Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Medallia Agile Research but has limited features. Are you part of the Medallia Agile Research team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Promoter is the most comprehensive customer intelligence & engagement platform built to drive growth and customer retention. We combine constant actionable feedback using a best-practice NPS approach alongside internal customer data from hundreds of sources to provide unparalleled customer insights. * * * Seller [Medallia](https://www.g2.com/sellers/medallia) Discussions [Medallia Agile Research Community](https://www.g2.com/products/medallia-agile-research/discuss) Languages Supported Czech, Danish, German, English, Finnish, French, Hebrew, Hindi, Croatian, Indonesian, Icelandic, Italian, Japanese, Korean, Dutch, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Turkish, Ukrainian, Vietnamese, Chinese (Simplified) Solution Type All-in-One Overview by Chad Keck (CEO & Founder, Promoter.io (Predictive Customer Experience Management)) Show More ## Pricing Pricing provided by Medallia Agile Research. ### Starter $49 per month ### Pro $99 per month [ View More Pricing Information ](https://www.g2.com/products/medallia-agile-research/pricing) ## Top-Rated Alternatives [ ![Delighted](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Delighted") Delighted 4.7/5(60) ](https://www.g2.com/products/delighted/reviews) [ ![AskNicely](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "AskNicely") AskNicely 4.7/5(1,050) ](https://www.g2.com/products/asknicely/reviews) [ ![Nicereply](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nicereply") Nicereply 4.5/5(431) ](https://www.g2.com/products/nicereply/reviews) [ View All Alternatives ](https://www.g2.com/products/medallia-agile-research/competitors/alternatives) ## User Insights Average based on 65 real user reviews. Implementation Time \<1 month Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) OV Oana V. Marketing Manager Mid-Market (51-1000 emp.) 4/25/2018 "Great platform, amazing client support" 4.5/5 What do you like best about Medallia Agile Research? The platform is very easy to use and the client support is always prompt. Review collected by and hosted on G2.com. What do you dislike about Medallia Agile Research? I have to go in each campaign to check the outstanding feedback. Review collected by and hosted on G2.com. What problems is Medallia Agile Research solving and how is that benefiting you? understand what our clients value the most, so we can continue doing, and what they dislike, so we can improve. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Simon G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Simon G.") SG Simon G. Chief Information Officer, EMEA Small-Business (50 or fewer emp.) 4/19/2018 "Just works" 5/5 What do you like best about Medallia Agile Research? Simplicity is definitely the best feature. It just works with minimal effort. Review collected by and hosted on G2.com. What do you dislike about Medallia Agile Research? Be good to have some more flexibility around when to send Review collected by and hosted on G2.com. What problems is Medallia Agile Research solving and how is that benefiting you? Marketing uses it to measure engagement, and support uses it to measure effectiveness of individual responses Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") AI Verified User in Insurance Mid-Market (51-1000 emp.) 4/23/2018 "Simple" 4/5 What do you like best about Medallia Agile Research? I like that its quick and easy to setup and the live chat is very attentive. Review collected by and hosted on G2.com. What do you dislike about Medallia Agile Research? I don't like the levels of pricing. It goes from 2,500 a month to 10,000 a month with nothing in between. It would be nice to be able to get a custom quote. Review collected by and hosted on G2.com. What problems is Medallia Agile Research solving and how is that benefiting you? It gives us valuable feedback from our clients and prevents us from sending too many out. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Nathan A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nathan A.") NA Nathan A. Director of Demand Generation Mid-Market (51-1000 emp.) 8/10/2017 "Best-in-class NPS software" 4.5/5 What do you like best about Medallia Agile Research? Promoter.io allows us to effectively track and manage our NPS program in a centralized location. It has automated many of the cumbersome manual tasks and has greatly simplified and improved this process. The ability to tag and track customer feedback is extremely valuable and enables us to pinpoint areas of strength and weakness in within our business and product offering. Customer support has also been fantastic and product enhancements are always being made. Review collected by and hosted on G2.com. What do you dislike about Medallia Agile Research? A bi-directional sync with Salesforce would be very helpful but does not currently exist. There are some 3rd party work-arounds but they are quite limited. Review collected by and hosted on G2.com. What problems is Medallia Agile Research solving and how is that benefiting you? Calculating NPS scores and trends, gathering actionable feedback to determine business/product strengths and weaknesses Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite ![Verified User in E-Learning](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in E-Learning") EE Verified User in E-Learning Mid-Market (51-1000 emp.) 4/19/2018 "Promoter IO review" 5/5 What do you like best about Medallia Agile Research? customer service and user friendly software Review collected by and hosted on G2.com. What do you dislike about Medallia Agile Research? nothing at this time as the product is great! Review collected by and hosted on G2.com. Recommendations to others considering Medallia Agile Research: easy to use and great customer service Review collected by and hosted on G2.com. What problems is Medallia Agile Research solving and how is that benefiting you? just gauging satisfaction at this time. we are getting great intel on customer experience Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Mid-Market (51-1000 emp.) 12/28/2017 "Simple, but limited campaigns on any reasonable price" 2/5 What do you like best about Medallia Agile Research? Simple to create campaign, relatively easy to connect to your CRM. Review collected by and hosted on G2.com. What do you dislike about Medallia Agile Research? Limited campaigns on anything less than enterpise, even though they use number of surveys for pricing. Review collected by and hosted on G2.com. Recommendations to others considering Medallia Agile Research: If you need more than 1 campaign, this can be a bit of a pain. But easy and elegant orherwise! Review collected by and hosted on G2.com. What problems is Medallia Agile Research solving and how is that benefiting you? Transactional surveys, NPS... Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Mid-Market (51-1000 emp.) 7/31/2017 "Good software for Net Promoter Score surveys" 4/5 What do you like best about Medallia Agile Research? It allows us to check the NPS for our product and to find out if our customers actually like our product. Thanks to using Promoter.io we are able to talk with those customers, who are promoters, but also try to fix the relationship with passives and detractors, who are not actively promoting our product. Review collected by and hosted on G2.com. What do you dislike about Medallia Agile Research? The list of customers needs to be provided and uploaded manually. This takes time and makes the entire process unnecessarily extended in time. Instead of manually uploading the email distribution list, we would rather have it uploaded using the API. We would also be very happy if we could do something to automate the entire process. Sending out the NPS survey is a repeatable task and eventually it could be automated. Review collected by and hosted on G2.com. Recommendations to others considering Medallia Agile Research: You can also try LiveChat and set up the survey in their web widget for all website visitors. Review collected by and hosted on G2.com. What problems is Medallia Agile Research solving and how is that benefiting you? We wanted to check if our customers are happy with our software. We are able to do that and to follow up with all the customers, who are now segmented into promoters, passives and detractors. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Laura B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Laura B.") LB Laura B. Customer Relations Manager Automotive Mid-Market (51-1000 emp.) 12/6/2016 "Essential to your growth!" 5/5 What do you like best about Medallia Agile Research? Promoter is an intuitive platform, essential for anyone measuring their Net Promoter Score and trying to 'move the needle'! With a complete loop followup system, that is exceptionally easy to use, promoter ensures you make the most of every piece of feedback. The system is continually updated, with awesome new features you didn't know you wanted, released often. The support team are very helpful, and readily available to assist! It is also very affordable for any business. Review collected by and hosted on G2.com. What do you dislike about Medallia Agile Research? Promoter is honestly a great business tool, with minimal drawbacks. In fact, you think it could be improved in some way, shape or form...and next you know a feature is added which solves your problem!! I guess some small businesses may find the cost prohibitive, however this is the most affordable system of its kind that I've seen, and the packages are very reasonable. Review collected by and hosted on G2.com. What problems is Medallia Agile Research solving and how is that benefiting you? Promoter allows us to gather valuable feedback and track our NPS across our customer and employee base. It also provides a completely contained followup system, which is vital to your success when monitoring NPS. Doing this allows you to correct issues early in the pipeline and change systems and processes to offer the best possible service and product. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Stephen N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stephen N.") SN Stephen N. Customer Support Engineer & Customer Success Lead Consumer Electronics Mid-Market (51-1000 emp.) 12/6/2016 "An intuitive and informative engagement tool" 4.5/5 What do you like best about Medallia Agile Research? Promoter makes it super simple to survey customers. The interface is clean for the survey recipient and the administrators. It's exceptionally helpful to be able to quickly categorize and respond to the survey responses through the Promoter interface. Review collected by and hosted on G2.com. What do you dislike about Medallia Agile Research? I have found it time consuming to tag all of the responses. I would recommend using some Natural Language Processing to automatically tag the verbal feedback/comments. I would also like to see more filtering within the Dashboard. e.g. I'd like to be able to selectively look at conversations that have #tag1 and are Promoters, without exporting the .csv dataset. Review collected by and hosted on G2.com. Recommendations to others considering Medallia Agile Research: Make sure that you carefully build a plan for what frequency you want feedback and how you will import the survey recipients. We got stuck with a huge backlog of surveys and it took quite a few months to survey a full representation of our customer base, due to the order that they recipients were uploaded. Once surveys are scheduled, it's hard to change them. Review collected by and hosted on G2.com. What problems is Medallia Agile Research solving and how is that benefiting you? The primary business need that we're solving is to maintain a pulse of our user's experience. Where other tools have lacked, Promoter maintains a constant pulse of our customers' opinions and experiences interacting with us and our products. It makes reporting very easy, and we save time with being able to queue the surveys to drip over time. We get critical insight about the product experience, but we've not let learned to fully leverage this insight as a company. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Keith V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Keith V.") KV Keith V. Manager, Digital Marketing Computer Software Mid-Market (51-1000 emp.) 12/6/2016 "Fantastic Product That Can Help Your Company Grow!!" 5/5 What do you like best about Medallia Agile Research? The only product your company will ever need to manage their NPS. The interface is designed to allow users the ability to followup with customers via email without ever leaving the product. Being able to tag the comments allows you to identify trends within your customer base and help show leadership what is working and what areas you can improve on. The customer service is out of this world!! Very responsive and always willing to provide best practices. Review collected by and hosted on G2.com. What do you dislike about Medallia Agile Research? Overall it is a fantastic product. Would like some more native integrations however the product is great as is. Promoter does not allow for adjustments to the Ultimate questions or for additional questions to be asked on the initial survey. Promoter was designed to adhere to Net Promoter best practices delivering high levels of engagement and accurate results. Promotor currently averages a 37% percent completion rate which they attribute to keeping surveys focused on the ultimate question and not overwhelming the customer with additional questions. If there is anything specific we want to drill-down on with an individual customer, we can accomplish this during the follow-up process after the survey. Review collected by and hosted on G2.com. What problems is Medallia Agile Research solving and how is that benefiting you? We leverage the Promoter.io platform to manage the entire NPS project. While there are a number of platforms out their who can facilitate the project, Promoter.io offers a number of advantages. Their dashboard is designed to provide a simple, scalable tool to manage all of the actions required from sending their surveys, collecting the data in real time, analyzing the data to identify trends and following up with the customer. They provide an API to push the NPS results and feedback into Salesforce for our sales and support reps to leverage. They are also closely aligned with Fred Reichheld author of “The Ultimate Question” and the creator of The Net Promoter Score. Fred is an active advisor and investor in Promotor.io and offers extremely valuable insight not offered by other providers. Promotor.io is leveraged by a wide varity of organazations including: Rackspace, CenturyLink, Baremetrics and Groove. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about Medallia Agile Research? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Medallia Agile Research ](https://www.g2.com/products/medallia-agile-research/discussions/new) HH Herman Herman tids • Last activity over 4 years ago Yes 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/yes-8c4d7048-23d1-4abd-af42-ae270ac6cc60) [ View all Discussions ](https://www.g2.com/products/medallia-agile-research/discuss) ## Pricing Options Pricing provided by Medallia Agile Research. ### Starter $49 per month ### Pro $99 per month ### Growth $249 per month [ View More Pricing Information ](https://www.g2.com/products/medallia-agile-research/pricing) Medallia Agile Research Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_1be08fde305558a32ebefccbe7b5c180/delighted.png "Product Avatar Image") Delighted 4.7/5(60) [ Compare Now ](https://www.g2.com/compare/delighted-vs-medallia-agile-research) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_445a26ebb2994878a27e1c965e65c363/asknicely.png "Product Avatar Image") AskNicely 4.7/5(1,050) [ Compare Now ](https://www.g2.com/compare/asknicely-vs-medallia-agile-research) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d6ffadf9f899197c144496ba95c4ffac/surveymonkey.jpg "Product Avatar Image") SurveyMonkey 4.4/5(23,900) [ Compare Now ](https://www.g2.com/compare/medallia-agile-research-vs-surveymonkey) ##### Categories on G2 [Enterprise Feedback Management](https://www.g2.com/categories/enterprise-feedback-management) ##### Explore More [Best software for managing and storing email templates](https://www.g2.com/discussions/what-is-the-best-software-for-managing-and-storing-email-templates)[Which large-scale capital project management solutions have a mobile app that actually works well so project managers can review status on site rather than only from a desk?](https://www.g2.com/discussions/which-large-scale-capital-project-management-solutions-have-a-mobile-app-that-actually-works-well-so-project-managers-can-review-status-on-site-rather-than-only-from-a-desk%20)[Top AP and spend analysis tools for finance teams](https://www.g2.com/discussions/what-are-the-top-ap-and-spend-analysis-tools-for-finance-teams) [Citrix DaaS vs V2 Cloud: which virtual desktop infrastructure (VDI) platform is worth it for mid-market teams needing enterprise-grade security without per-user licensing costs?](https://www.g2.com/discussions/citrix-daas-vs-v2-cloud-which-virtual-desktop-infrastructure-vdi-platform-is-worth-it-for-mid-market-teams-needing-enterprise-grade-security-without-per-user-licensing-costs)[Top-rated intent data platforms for sales enablement](https://www.g2.com/discussions/top-tools-for-tracking-competitor-related-buyer-activity)[Easier Alternative to VMware HCI](https://www.g2.com/discussions/looking-for-easier-alternative-to-vmware-hci-suggestions) [Show MoreShow Less](javascript:void(0);)