--- title: Medallia Agile Research Reviews meta_title: 'Medallia Agile Research Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 65 reviews by the users' company size, role or industry to find out how Medallia Agile Research works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 65 scale: '5' date_modified: '2026-08-09' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Medallia Agile Research Reviews **Vendor:** Medallia **Category:** [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management) **Average Rating:** 4.3/5.0 **Total Reviews:** 65 ## About Medallia Agile Research Promoter is the most comprehensive customer intelligence & engagement platform built to drive growth and customer retention. We combine constant actionable feedback using a best-practice NPS approach alongside internal customer data from hundreds of sources to provide unparalleled customer insights. ## Medallia Agile Research Reviews ### 1. NPS Leader of Slice. **Rating:** 4.0/5.0 stars **Reviewed by:** Leeor C. | Manager of Customer Success, Food & Beverages, Mid-Market (51-1000 emp.) **Reviewed Date:** December 07, 2016 **What do you like best about Medallia Agile Research?** Dashboard. Responsiveness of the team. Customizable inputs and filterability. The price when on a small scale is fair. Unlimited users can access the account. Actually having the NPS data is great. **What do you dislike about Medallia Agile Research?** Weekly email report. CSV exports cannot be bound by time, so I have to filter after exporting. Custom dashboards should be available. Pricing/ send should be cheaper as we increase volume, was told this wasn't an option. You should have automatic tagging. Make org recommendations based off the feedback. **Recommendations to others considering Medallia Agile Research:** It's good. Simple needs and product. Not sure who else out there offers the missing features I mentioned previously. **What problems is Medallia Agile Research solving and how is that benefiting you?** Aggregating feedback from our Pizzeria Partners and Customers (pizza eaters). Have this serve as a platform to hear their voices. Further, week over week tracking as we continue to improve our product. VoC has been realized, but sharing this feedback is tough. ### 2. Our essential tool to our NPS **Rating:** 5.0/5.0 stars **Reviewed by:** Guillermo L. | CEO, Financial Services, Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2017 **What do you like best about Medallia Agile Research?** I love the simplicity of Promoter, the setup is easy and it simply works. The team is awesome, they convey trust in the way you are doing your NPS (and the support is excellent). **What do you dislike about Medallia Agile Research?** It's a little bit expensive but worth it. The web app has some improvements pending that could tranform it in a more effective tool, but they are making it better little by little, making updates constantly. **Recommendations to others considering Medallia Agile Research:** Ask the support team and let them help you understand why you need to do NPS the right way. **What problems is Medallia Agile Research solving and how is that benefiting you?** NPS execution, doing it the right way and with confidence in the results. ### 3. Easy to Understand and Share Insights! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2016 **What do you like best about Medallia Agile Research?** The software itself is easy to navigate while also providing the necessary APIs and analytics complexities my organization required. One of the benefits of Promoter was the ability to hook it up to my organization's Marketo and Salesforce via webhooks and Zapier. in order to not only update scores into our CRM, but also add/remove respondents based on their customer status. Additionally, their onboarding team did a phenomenal job in ensuring I setup my campaigns correctly. **What do you dislike about Medallia Agile Research?** There's nothing that I strongly dislike about the software. I think eventually, it might be nice to have native API integrations with Salesforce in order to streamline the processes i've already built. **What problems is Medallia Agile Research solving and how is that benefiting you?** The business problem I was hoping to solve was insight into what my customers were thinking. The benefit realized was that it's critical to not only review what my customers were thinking, but provide follow ups with those same customers and strengthen existing relationships. It was great to hear candidly what customers thought about us and use their responses to identify areas for improvement. ### 4. Really useful tool for our NPS surveys **Rating:** 5.0/5.0 stars **Reviewed by:** Henry H. | Manager, Customer Support Team, Events Services, Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2016 **What do you like best about Medallia Agile Research?** Extremely useful tool for collecting our NPS Data...very simple to send out our NPS surveys to customers on a daily basis. Dashboard is helpful for breakdown down NPS scores by different customer segments. Slack integration and weekly report are awesome for reporting. Support responds quickly. **What do you dislike about Medallia Agile Research?** No verification of data fields that are uploaded in spreadsheets - it means typos for our headers are sometimes uploaded and create duplicates. We have to contact support to get these removed. **What problems is Medallia Agile Research solving and how is that benefiting you?** We were previously using a product that did not embed the scoring system in the e-mail - our response rate was around 8%. After switching to promoter.io, it is now close to 40%. ### 5. Great tool for scheduling automated NPS surveys **Rating:** 4.5/5.0 stars **Reviewed by:** Brennan T. | Director of Customer Success, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2016 **What do you like best about Medallia Agile Research?** Their Zapier integration makes sending automated surveys easy. It also makes it easy to pump survey responses into our own tools so that we can evaluate NPS info in the context of all of our other user information. **What do you dislike about Medallia Agile Research?** Their UI for managing subscribers could be a little more intuitive. Also on the rare occasion when they have system issues there is no status page or visibility into this. **What problems is Medallia Agile Research solving and how is that benefiting you?** Using Promoter we are able to gather genuinely useful customer sentiment about our product. It's automation features mean we're able to manage this efficiently and it's throttling feature means we can avoid annoying users by sending too many surveys. ### 6. Great software, helpful support team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2016 **What do you like best about Medallia Agile Research?** Promoter is a great software for running our NPS survey. What I like most about it is that it does just that - runs a great NPS survey. It doesn't try to do be anything else but this. The software is easy to use, and we've gotten great response to our surveys. It is super easy to slice and dice our data, to find important trends. Best of all, their support staff is amazing! They are always ready to lend a helping hand with any questions I have. **What do you dislike about Medallia Agile Research?** There is not anything I can think of that I do not like about the software. **What problems is Medallia Agile Research solving and how is that benefiting you?** In the short term, Promoter has helped our team find trouble spots in our application. In the long term, it has helped us trend our overall customer engagement, to make sure we are improving for our customers. ### 7. One of the best products for NPS measurement but a little expensive **Rating:** 4.5/5.0 stars **Reviewed by:** Esaú M. | Customer Success Manager, Food & Beverages, Enterprise (> 1000 emp.) **Reviewed Date:** December 06, 2016 **What do you like best about Medallia Agile Research?** I like how easy you an work with the tool, the customization and the UX. It's also really great that you are able to get to know your customers thanks to the NPS. **What do you dislike about Medallia Agile Research?** The price also, it would be great to create more reports. Overall I think is a great tool but I think it's a little overpriced for what it does. It would be great if they reduced pricing. **Recommendations to others considering Medallia Agile Research:** Give it a try, try to get used to the dashboard and you'll be all set. **What problems is Medallia Agile Research solving and how is that benefiting you?** We are focusing on improving our problems as a company thanks to the comments from the users ### 8. Get Insights Into Your Customers Automagically **Rating:** 5.0/5.0 stars **Reviewed by:** Patrick R. | Ecommerce Consultant, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2016 **What do you like best about Medallia Agile Research?** I love that I can get feedback from every single customer with very little work on my end. I can then follow up with as many or few as I need. **What do you dislike about Medallia Agile Research?** Would be great to have a few more controls to filter the NPS scores (ex. show me customers who bought X but not Y). If they could add a few more controls I would use this every day. **Recommendations to others considering Medallia Agile Research:** Use it. The sooner you use it the better. It's never too early to start collecting data about your users. **What problems is Medallia Agile Research solving and how is that benefiting you?** Understanding our customers. We found the two biggest problems we can solve. ### 9. Easy, straightforward NPS product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2016 **What do you like best about Medallia Agile Research?** Simple to set up and use, intuitive interface, reliable. Great blog with ideas & best practices, helping us implement not just the tool but a comprehensive strategy around maximizing what we get out of it. **What do you dislike about Medallia Agile Research?** Reporting could be better. Multiple tags on responses make the report exports difficult to work with (they land in the same column). Uploads could be managed better - despite our best efforts, we somehow end up with data adding new columns rather than updating existing. **What problems is Medallia Agile Research solving and how is that benefiting you?** NPS gives insight into customer sentiment at a broad level, as well as specific actionable feedback on individual accounts. Simple tool that provides a lot of value in understanding customer health generally and specifically. ### 10. SImple and powerful tool to learn about your product **Rating:** 4.0/5.0 stars **Reviewed by:** Igor G. | Email Marketing Manager, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2016 **What do you like best about Medallia Agile Research?** It's easy to implement and easy to use. Weekly reports help to keep you informed about a current situation. **What do you dislike about Medallia Agile Research?** I'm completely satisfied with this tool and can't think of anything bad. **Recommendations to others considering Medallia Agile Research:** If you want to know if your customers are satisfied with your product or service, then don't hesitate and try it. **What problems is Medallia Agile Research solving and how is that benefiting you?** We are a product company and Promoter.io helps us to track a satisfaction of our customers after each update. Moreover, we can see how different markets in different areas may react differently on the same update, so this simple tool is crucial for our decision making. ### 11. SaaS company using Promoter.io for NPS scoring. **Rating:** 4.5/5.0 stars **Reviewed by:** Lynn F. | Director of Operations, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2016 **What do you like best about Medallia Agile Research?** I like how easy it is to send out a survey and make personal responses to each return. **What do you dislike about Medallia Agile Research?** The tagging and scoring of issues is not intuitive. It's hard to be consistent with the ratings. **Recommendations to others considering Medallia Agile Research:** It's a great way to get true feedback from your customers. **What problems is Medallia Agile Research solving and how is that benefiting you?** We were not aware that people liked our mobile app as much as they do. ### 12. We have 5 Lines of Business; all have campaigns in Promoter and we survey our clients **Rating:** 4.0/5.0 stars **Reviewed by:** Rachel L. D. | Senior Digital Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2016 **What do you like best about Medallia Agile Research?** Customer service; very responsive and helpful **What do you dislike about Medallia Agile Research?** The platform has some holes and issues within it **What problems is Medallia Agile Research solving and how is that benefiting you?** What our clients need to tell us, but are unable to say through the sales process. ### 13. Great experience **Rating:** 5.0/5.0 stars **Reviewed by:** Christian G. T. | Accounts Marketing Manager , Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2016 **What do you like best about Medallia Agile Research?** I love that they really understand how to solve problems that we have. **What do you dislike about Medallia Agile Research?** This team does a great job. Maybe if we could add a second question **What problems is Medallia Agile Research solving and how is that benefiting you?** customer support ### 14. Got feedback on produce boxes **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2016 **What do you like best about Medallia Agile Research?** Easy way to get automated, fast feedback with high response rates **What do you dislike about Medallia Agile Research?** Price is quite high for small volumes of users, few options for small packages **Recommendations to others considering Medallia Agile Research:** A great product for getting fast, effective user feedback **What problems is Medallia Agile Research solving and how is that benefiting you?** Using this to identify customer issues that they wouldn't otherwise tell us about until it became a much worse problem ### 15. Promoter is great **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2016 **What do you like best about Medallia Agile Research?** Best NPS service I've used. Has helped us immensely with customer retention. They also have excellent customer service. **What do you dislike about Medallia Agile Research?** I honestly have no dislikes with this product. **Recommendations to others considering Medallia Agile Research:** Excellent NPS service. **What problems is Medallia Agile Research solving and how is that benefiting you?** We are solving an ability to survey our customers with flexible input. ## Medallia Agile Research Discussions - [Yes](https://www.g2.com/discussions/yes-8c4d7048-23d1-4abd-af42-ae270ac6cc60) - 1 comment, 1 upvote - [View Medallia Agile Research pricing details and edition comparison](https://www.g2.com/products/medallia-agile-research/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+11%3A02%3A27+-0500&secure%5Bsession_id%5D=2ba8344b-579d-4279-bfb6-4b139b5ecb51&secure%5Btoken%5D=e10e80d00d4a9d8861b0a01723536b43d34c03a8181fb56c591ed6f9838e3de9&format=llm_user) ## Medallia Agile Research Features **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Survey Management** - Brand Design Consistency - Survey Deployment - Feedback Collection - Device Responsiveness - Surveys & Feedback - Mobile Survey - Pulse Surveys **Process Management** - Feedback Aggregation - Trigger Alerts - Real-Time Analysis - Real-Time Action - 360 Degree Feedback - Anonymous Feedback - Real-Time Analytics - Trend Analysis - Real-Time Data - Text Analysis - Sentiment Analysis **System Management** - Security - System Monitoring - SSL Security - GPS **Additional Functionality** - Customer Experience Management - NPS of Employees - Real-Time Notifications - Question Library - CRM - Data Visualization - Multi-Channel Distribution - Ratings/Reviews - Negative Feedback Management - Activity Dashboard - Email Management - Commenting/Notes - AI Copilot - Third-Party Integrations - Template Management - Reporting & Statistics - Social Media Integration - Text Fields - Customizable Questions - Reporting/Analytics - Real-Time Reporting - Customizable Branding - Conditional Logic - Website Integration - Search/Filter - Collaboration Tools - API - NPS of Customers - Multi-Language - Survey/Poll Management - Segmentation - Customer Segmentation - Reminders - NPS Survey Structure - Access Controls/Permissions - Widgets - Customizable Templates - Feedback Management - Customizable Fields - Question Branching ## Top Medallia Agile Research Alternatives - [Delighted](https://www.g2.com/products/delighted/reviews) - 4.7/5.0 (59 reviews) - [AskNicely](https://www.g2.com/products/asknicely/reviews) - 4.7/5.0 (1,029 reviews) - [Nicereply](https://www.g2.com/products/nicereply/reviews) - 4.5/5.0 (423 reviews)