The platform has useful email marketing features in theory, including campaigns, journeys and Neto integration options. When working correctly, those features could be useful for ecommerce businesses wanting automated customer communication. Review collected by and hosted on G2.com.
My experience was disappointing due to recurring issues with subscriber data integrity, Neto/Marketing Cloud sync behaviour, campaign and journey eligibility, deliverability confidence, and support handling.
As a small ecommerce business, I spent a significant amount of time identifying, documenting, testing and following up issues that I believe should have been detected and resolved by the provider. Over time, the explanations I received were often difficult to reconcile, and I lost confidence in the reliability of the platform.
The final issue was not the only problem, but it confirmed my decision that continuing with Maropost Marketing Cloud was no longer commercially sensible for my business. Review collected by and hosted on G2.com.
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience with Maropost Marketing Cloud did not meet your expectations, and we understand the frustration you’ve described.
We take feedback like this seriously, particularly when it relates to areas such as data, integrations, campaign and journey behaviour, and the support experience. Given the specific concerns raised in your review, we would like the opportunity to look more closely at your individual case and better understand what occurred.
As a valued Neto customer, your experience with all Maropost products is important to us. We’d be happy to review the history of your case with the relevant teams to understand the circumstances and determine whether there is anything further we can do to address your concerns.
If you’re open to continuing the conversation, please reach out to us directly and we’ll ensure your case is reviewed by the appropriate team.
Thank you again for sharing your feedback and for your continued relationship with Neto.
— The Maropost Team
