Marker.io Reviews & Product Details

Having clients report issues on their own, while also collecting additional information like screenshots with annotations and console logs, has allowed us to quickly and effectively resolve issues that would have otherwise took several emails. We also use this tool for our internal reviews so that multiple team members can quickly take screenshots, annotations, etc. to help improve our overall design/development feedback loop efficiency. The integration into our Teamwork project management system has allowed us to quickly accept issues as tasks so that we can assign the issue to the appropriate person. The support has also been really great and fast to work with. We've been watching marker.io over the last few years and recently bought into their platform. Their product improvements have been excellent to see evolve over time. Review collected by and hosted on G2.com.

The only downside we've ran into is more around the integration with Teamwork. We would love for this tool to close the feedback loop from teamwork, through marker.io, to the reporter. This would really allow us to allow for quicker follow-up messages through the system without having to open the marker.io issue in a new window to write a message. Ideally, we'd like to keep working in teamwork. Review collected by and hosted on G2.com.

It is very helpful for us, because we have both an app and a website, and they both need to be up at all times. It takes a lot less long to put bugs and other issues in our correct Trello boards. We use it internally and it is a bug time saver for our reporters. We use it daily and that's why we needed something minimalist that would take seconds to use. Marker.io really delivers for us. Review collected by and hosted on G2.com.

For mobile we needed to install the widget, because the extension does not work there. This was a slight hurdle that made it a little more difficult than we liked it to be, but everything is working now, so it is not really top of mind anymore and the widget turned out to be the even smoother integration later. Review collected by and hosted on G2.com.

Enables quick report, screen shots and annotations all in one step. Clients and colleagues can easily report issues or request amendments, with tasks created directly in our Project Management system. Review collected by and hosted on G2.com.

Took a little bit of getting used to. We needed to make sure the correct level of access would be given to various people, and the incognito windows we set up didn't work properly. Logging in an out of various accounts for the initial set up was annoying, but great to see it work in action the way we anticipated. Review collected by and hosted on G2.com.

I needed a process that went faster than the manual process we had been using. So, no more manual screenshots, editing, pulling into Jira, typing up all kinds of information... I wanted a quick to launch and use tool which gave his devs and designers all information they needed. And Marker.io delivers! Review collected by and hosted on G2.com.

I wish there was a video option, because when testing flows there is sometimes something that only breaks after a certain series of actions. We can get a FullStory of course, but that is a little expensive for us. I hope they add that feature soon! Review collected by and hosted on G2.com.

Marker.io is so easy to use and implement, it makes it a breeze collecting valuable input and insights from your users. Review collected by and hosted on G2.com.

For some reason our script have sometimes failed to implement properly, so it has to be reinstalled etc, but I think this might be an issue owned by our team rather than the product. Review collected by and hosted on G2.com.

Absolutely love the fact that I no longer need to collect a bug of technical information for my developers. They work so much faster now, and I waste a lot less time screenshotting and adding the console logs etc OR answering their emails with requests for more info because I forgot. A massive winwin on all fronts as far as we are concerned! Review collected by and hosted on G2.com.

I needed help setting up our destinations, because I didn't quite get it. Luckily the customer service was really helpful and they jumped in a call with me to explain. Apparently they have now added instructional videos in the setup process, so I'm sure it is a lot more clear now! Review collected by and hosted on G2.com.

Since switching to Clubhouse we needed something to make reporting faster. I do all reporting myself, so I really needed to move quickly. I have to put in a lot less effort to document something, and it gets to the technical team faster. They like it too, there are fewer long problems with any documentation. Review collected by and hosted on G2.com.

I wish there were some other annotation features like a highlighter or a line with adjustable size. I want to be able to highlight sentences or block out things that need to go. Review collected by and hosted on G2.com.

I really like how easy it is to set up and explain to my non technical members. They sometimes struggle learning new tools, but Marker.io is very intuitive to use. And of course how good the results are! Everyone can send anything in, and devs have all they need to get started. Absolute life saver when you work with a mixed team. Review collected by and hosted on G2.com.

I would love it if there was a way to make fields required in the submission form. That way we would really get the perfect bug ticket every single time. Review collected by and hosted on G2.com.

I Like the way it make it easy to report bugs and open task. Review collected by and hosted on G2.com.

There are still some issues with cache on the browser Review collected by and hosted on G2.com.

Marker.io gives us a process that works every time, which is a great selling point with clients. They used to send in long emails but now we let them send it straight to the engineers. It just makes sense. I can spend more time on delivering the perfect result to clients, rather than patching up broken communication. So while engineers get complete tickets, it is really the clients that get the true value. Marker.io pays for itself. Review collected by and hosted on G2.com.

What I wanted most was the ability to close issues in GitLab and automatically have them close in the guest portal too, but in their latest newsletter they announced this exact feature, so I'm very happy about that. Review collected by and hosted on G2.com.