Manago AI Reviews & Product Details

I appreciate the flexibility of the platform and the ability to create advanced workflows with custom automations, as well as the integration with CRM and detailed tracking of user behavior. Review collected by and hosted on G2.com.

Some features, such as predefined popup modules or the email editor, are less effective compared to more modern alternatives: they lack advanced design and customization options, and sometimes the final result takes too long to optimize. Review collected by and hosted on G2.com.

We implemented Marketing Automation with SALESmanago to enhance customer engagement and communication. We use it daily, appreciating its versatility for most CDP-related tasks. Some challenges arose, particularly with SMS integration and limited sidebar and cart recovery features. Additionally, reporting doesn't fully meet our needs. Initial results appeared quickly, and the customer support is helpful, though complex issues occasionally experience longer resolution times. Overall, SALESmanago is useful and user-friendly with strong support. It's a valuable tool for boosting sales and customer retention. Review collected by and hosted on G2.com.

Some challenges arose, particularly with SMS integration and limited sidebar and cart recovery features. Review collected by and hosted on G2.com.

Since 2016, we’ve partnered with SALESmanago through thick and thin, watching them evolve from a solid Marketing Automation platform into a robust CDP.

Over the years, we’ve tackled everything from simple integrations to large-scale projects that linked multiple eCommerce sites, websites, and retail locations. We’ve also had the chance to share feedback that shaped new features—many of the tools we rely on now are the direct result of that collaborative spirit.

What’s truly stood out is SALESmanago’s willingness to adapt. In a rapidly shifting e-commerce landscape, they’ve stayed ahead of the curve—innovating, refining, and listening when it mattered most. Sure, there have been challenges, but their support and dedication have helped us navigate those hurdles and come out stronger.

Today, a big part of our success story is tied to how well we’ve worked together.

Looking forward, SALESmanago’s roadmap promises exciting developments that spark our confidence for the future. We’re proud of how far we’ve come as partners, and we’re eager to keep the momentum going, growing and evolving, side by side. Review collected by and hosted on G2.com.

Over the past three years, following the acquisition, SALESmanago has undergone significant shifts in strategy, personnel, board composition, and management—changes that at times made collaboration more difficult.

We felt some growing pains, but we understood this was a necessary step for a company aiming to make major strides in technology, organization, and effective support.

Even so, the platform remains easy to use. There are still a few areas that feel more complex than other solutions, but we can already see them working to streamline these parts. The first releases from this push have been really encouraging, and we’re optimistic about the direction they’re headed. Review collected by and hosted on G2.com.

What I appreciate most about SALESmanago is its comprehensive, all-in-one approach to marketing automation. The platform integrates various tools which makes it very efficient to use. It allows for deep customer segmentation and personalization and that is why your campaigns can be highly targeted and effective. Also the interface is quite intuitive, although in the beginning it may be a bit hard to comprehend all the functions - with time and help of Customer Support using SM is a piece of cake :) Review collected by and hosted on G2.com.

While I appreciate that SALESmanago is constantly evolving, I've noticed that occasionally, updates intended as improvements, end up making certain features less intuitive or efficient. But luckily it usually refers to really minor things. Review collected by and hosted on G2.com.

Saving cost. Sales management using automations can be set up to save costs in your marketing departments. A very intelligent tool that can save a lot of time by setting up the correct rules and also effectively helps to increase the company's sales. Implementation took some time, but it's worth it. By setting up all rules for all your needs, it can be easily integrated into any company. Thanks to automation, it is not necessary to check the system very frequently. Review collected by and hosted on G2.com.

Some features not used very frequently are hidden and not very user-friendly to find. Customer support always helps to remind you where you can fix it easily :) Review collected by and hosted on G2.com.

I love SALESmanago. I work with it with many clients and the tool fits every industry. It's great that it's not a typical e-commerce tool - we have the ability to add and tag many elements, e.g., on the site, which makes it much easier to achieve both conversions and micro-conversions, depending on the set goals. They can also be changed very easily. I also appreciate the availability of many functionalities and the ability to run on-site and off-site campaigns. What is also very important to me is the support available to every client and overall customer care - I have used the technical team's support countless times and always received the help I needed. I highly recommend it! Review collected by and hosted on G2.com.

Until recently, I considered the only drawback of SM to be the fact that there was no way to monitor the behavior of anonymous website users, but this year this functionality was added - tests are still ahead of me :) Review collected by and hosted on G2.com.

One of its strongest aspects is its customer support system, the technical support team is incredibly persistent when solving cases, ensuring that issues are thoroughly addressed. Whether it's troubleshooting integrations, setting up automation workflows, or refining segmentation, the support team remains proactive and solution-driven.

In terms of functionality, Salesmanago offers a wide range of tools, including AI-driven automation, provides deep analytics, giving businesses valuable insights into user behavior and campaign performance. Review collected by and hosted on G2.com.

User Interface Can Be Improved: The UI, while functional, is not always the most intuitive and can sometimes feel cluttered. Some users may find navigation a bit complex.

Although from some aspects, it's understandable, SM puts a limit on sending newsletters, and they have to be reviewed by someone before being sent out. Review collected by and hosted on G2.com.

For me, the best thing about this platform is its email automation workflows. They have enormous flexibility, I would say among the greatest in the market. Likewise, their support team is very good. Review collected by and hosted on G2.com.

Curiously, what I like least about SalesManago is their payment method. The card payment gateway always fails, and they have to send us a PayPal link every month to be able to pay it. Review collected by and hosted on G2.com.

SALESmanago is an extensive marketing automation platform packed with numerous features and advanced segmentation options. The tool is consistently evolving and improving to meet user needs. Its detailed reporting capabilities provide comprehensive insights for in-depth analysis. Additionally, the support team is outstanding, always ready to assist and incredibly helpful in any situation. Review collected by and hosted on G2.com.

Sometimes it feels like there is too many options and the ui could be worked on also simpler analitics pages Review collected by and hosted on G2.com.

- The platform is easy and intuitive—I’ve never had trouble navigating it.

- They’re open to creating custom solutions tailored to non-standard e-commerce businesses.

- I feel heard; they’re very receptive to feedback and actively implement suggestions.

- They’re continuously improving, especially when it comes to new features.

- Their customer support is fast. Usually, within minutes, I receive confirmation that my ticket was received, information on who is handling it, and an expected response time. They also understand when an issue is urgent and requires immediate attention. Review collected by and hosted on G2.com.

There are a few areas that could be enhanced, such as more efficient A/B testing for email subjects (currently, multiple emails have to be created for testing) or simpler, faster, mass management of tags and user details.

Also, I wasn’t involved during the initial tool implementation, but there were some gaps in the integration when I started using it.

I’m not sure how this process looks like now, but I believe it would be helpful for the clients if SalesManago conducts a health check at the end of each integration. This could include verifying if purchases are being sent correctly, ensuring dashboards are tracking them properly, etc.

In our case, corrections were needed on our end, but SalesManago didn't inform us that something went wrong during the process. Review collected by and hosted on G2.com.