
Support experience has been extremely poor. Responses are very slow, and tickets take far too long to resolve. Review collected by and hosted on G2.com.
The biggest problem is the extremely poor support service. Tickets take far too long to resolve, updates are often delayed or completely absent, and we frequently have to send repeated reminders. In addition, the required GOSI rates have still not been properly implemented despite being raised previously, creating a risk of inaccurate payroll and contribution calculations. Review collected by and hosted on G2.com.