Lumen by Talkwalker Reviews & Product Details

Talkwalker does a great job of monitoring the web and tracking your brand's presence. Review collected by and hosted on G2.com.

It's a pretty expensive solution, not a great option for a business with a small budget. Review collected by and hosted on G2.com.

Talkwalker has some of the best visualizations of any social listening tool, as well as dashboard creation and curation. In recent years, Talkwalker's updates have improved and expanded on these visualizations to tell a compelling story about trending topics and sentiment. Review collected by and hosted on G2.com.

Talkwalker isn't without its glitches. Tagging in Talkwalker can be slow to update, without notifications when tagging is complete, and delays in updating new tags to the filters section. Review collected by and hosted on G2.com.

The realtime dashboards and report formats. very flexible. Review collected by and hosted on G2.com.

the people there are clueless about their own product. Review collected by and hosted on G2.com.

The thing I like the most is Talkwalker's free search feature, that allows you to get quick insights from large sets of social data without having to pay the large sums that social listening tools usually cost. Review collected by and hosted on G2.com.

Having used other social monitoring tools like Brandwatch, Crimson Hexagon and Mention, I think that Talkwalker it's pretty similar to other tools and suffers from similar faults, like a steep learning curve. Review collected by and hosted on G2.com.

Analytics-focused abilities. They took real care to provide meaningful ways of presenting the data that's available on social.

Robust visualization and drilldown capabilities make it easy to share the data to stakeholders internally and externally. Many visualizations are available for each widget, with thoughtful options such as applying log scaling to the data in cases of erratic charts. All of the visualization widgets are interactive and allow you to drilldown on sentiments and topics.

Dashboards are enjoyable to create and share, allowing for browser access. Report generation into PDF and Powerpoint formats are also appreciated.

Managing data and topics are also easy, there's a consistent query syntax that's used throughout the platform and can easily be used.

Documentation is also extensive in their help guides. Review collected by and hosted on G2.com.

It can still be rough around the edges. Some error messages are difficult to decode, but client success managers are very helpful. Review collected by and hosted on G2.com.

The tool is very flexible and comprehensive when it comes to social listening and crisis management. As the tool is so versatile, it does mean that you need to invest time in learning and getting used to it. However, once you have done that, you reap the benefits. The platform essentially responds to what you put into it so the more you time/effort you put into it, the more it gives you in return.

The dashboards, reports and alerts functionality have proved really useful, with the tool allowing us to set up and share the different reports with various stakeholders.

The customer support is excellent and my Customer Success Manager is very responsive. Review collected by and hosted on G2.com.

Our company name is quite generic, so our topics pull through some irrelevant mentions that we have to manually sort through (either by adding to our exclusions list or by deleting the mention). The tool is not quite intuitive enough to pre-empt which mentions are not relevant by deleting the mentions alone. Review collected by and hosted on G2.com.

Amazing data coverage and great viz

Gives age and gender deets unlike Brandwatch

Allows to import external links to the tool (links that are not pulled by the tool) Review collected by and hosted on G2.com.

Poor experience and the tool is not user friendly at all Review collected by and hosted on G2.com.

Simple, accurate and valuable. All in one platform except for content management Review collected by and hosted on G2.com.

Nothing major. Overall its good if you need it for social listening activities Review collected by and hosted on G2.com.

The upsides of using Talkwalker include monitoring coverage in real-time, creating dashboards to track topics by a company or comparing them to competitors, the ability to arrange by engagement, reach, or date. Review collected by and hosted on G2.com.

I don't see any downsides to Talkwalker. Review collected by and hosted on G2.com.

It's truly feature-rich and provides the best of everything. It probably does have features you may not have realized that you needed. It's a Lambo, so many different options. If you have questions, the service provided is amazing. Review collected by and hosted on G2.com.

It's an expensive car, or a space shuttle, it has so many features, you can get overwhelmed. It allows you to be overwhelmed, and you need to take time and learn about each option. Talkwalker has best in class support and training if you need it. Review collected by and hosted on G2.com.