
The PowerPoint add-in produced a clean timeline the one time I used it; the product itself was not the problem, the billing was. Review collected by and hosted on G2.com.
Annual subscription bought in March 2023, used once. It was renewed automatically in 2024, 2025 and 2026, and the price went from EUR 95 to EUR 142.91 and then EUR 224 without my being told. That is EUR 462 gone for nothing. The renewal notices went to an address whose domain had expired in 2022. I had no access to my customer account and could not cancel online.
I cancelled in writing on 2 October 2026 and asked for a refund of the last charge. Customer service replied on 9 October that managing the subscription and keeping the address up to date is the account holder's responsibility, and offered only a prorated refund or a transfer of the subscription to another account. Automatic renewal was turned off. The full refund I asked for under French consumer law has not been granted so far.
A piece of advice: TURN OFF automatic renewal right after your first use, and don't count on their professionalism to take responsibility. Billing without delivering anything doesn't seem to bother them at all! Review collected by and hosted on G2.com.