Positive experiences are most represented among small businesses and mid-market companies, with commercial real estate and real estate professionals forming the clearest industry groups.

Small businesses: 50 or fewer employees
Mid-market companies: 51–1,000 employees
Industries: Commercial Real Estate and Real Estate

What customer support options does LoopNet provide, and how do users find the overall support experience?

LoopNet provides support through FAQs and forums, email or help desk, and phone support. The experience is mixed: some users value having a representative they can reach by phone, while others describe difficult follow-up, unhelpful interactions, or limited availability outside standard business hours.

What features or capabilities could make LoopNet even more useful?

LoopNet could be more useful with stronger listing accuracy and easier ways to search and refine results. Users also point to opportunities to improve the depth and presentation of property information.

Improve listing freshness and accuracy, with clearer ways to correct outdated or incorrect details.
Make search more flexible with more precise filters and easier geographic searching.
Add more complete property details and stronger reporting options to support research and comparisons.

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Corey S.

Commercial Real Estate

Mid-Market (51-1000 emp.)

6/23/2016

"Daily user who lists and searches for commercial real estate for sale and lease."

4/5

What do you like best about LoopNet?

I appreciate the map feature as well as the ease of use for listings. Review collected by and hosted on G2.com.

What do you dislike about LoopNet?

I believe there could be more information to narrow down your search to specific requirements. Review collected by and hosted on G2.com.

John M.

Assistant Property Manager - NYC Assets

Real Estate

Mid-Market (51-1000 emp.)

3/11/2016

"John McMahon Acadia - Loopnet Review"

5/5

What do you like best about LoopNet?

LoopNet is one of the most reliable and accessible data collections tools for commercial real estate professionals. In particular I like the information they give about the property up front, such as square footage, cap rate, and the broker's contact information. This is a great way to begin due diligence before investing in a property. Review collected by and hosted on G2.com.

What do you dislike about LoopNet?

I do not like how the seller is able to not disclose the price of their property. Not only does this make it difficult for a potential investor, but also I think it hurts the seller. Unless the property is extremely intriguing, it will likely be ruled out or passed over without a listing price. Review collected by and hosted on G2.com.

Recommendations to others considering LoopNet:

Loopnet is a good way to begin the due diligence process. It allows investors to familiarize themselves with the asset at its core, before dedicating significant manpower and money into a project. I have found this tool to be extremely useful and I highly recommend it. Review collected by and hosted on G2.com.

What problems is LoopNet solving and how is that benefiting you?

The business problems I am solving and the benefits I have realized are getting through the convoluted commercial property market, and making adding a new efficiency to the acquisition process. Review collected by and hosted on G2.com.

Eric V.

Associate Advisor (Hornstein|Fetter Multi-Family Team)

Commercial Real Estate

Mid-Market (51-1000 emp.)

2/23/2016

"The Best Online Source for Commercial Real Estate Listings"

4/5

What do you like best about LoopNet?

The interface is easy to use, search, and create reports from. It is the number one place to go for commercial real estate listings and information on what the market is currently doing. They make it very easy to find the properties you're looking for and, unlike some services, they only give you the information you need to know about the property. It's the first and last place I go for commercial real estate listings. Review collected by and hosted on G2.com.

What do you dislike about LoopNet?

Occasionally the information is not as up-to-date as it could be. They also try to push their customers towards buying 'premium listings,' but that means your listing can get pushed to the bottom if you opt out of paying extra for the premium service. There was also a recent update to their user interface that has actually made the service slightly less user-friendly in my experience. But maybe it'll just take some getting used to. Review collected by and hosted on G2.com.

Recommendations to others considering LoopNet:

If you're a commercial real estate broker or investor and you're for some reason debating whether or not you should use LoopNet, the short and simple answer is that you should, without a doubt, subscribe to the service and use it. You simply aren't in the game if you aren't using this service. Review collected by and hosted on G2.com.

What problems is LoopNet solving and how is that benefiting you?

The problem Loopnet solves is fragmented information and data about current real estate listings - without it, looking for active listings would involve bouncing around from site to site and MLS to MLS, but, because Loopnet is so widely used, you have access to all the information you need in one spot. Review collected by and hosted on G2.com.

Verified User in Real Estate

Enterprise (> 1000 emp.)

2/29/2016

"Good but not as refined as CoStar"

3/5

What do you like best about LoopNet?

LoopNet most likely has lower costs so more properties are listed on it. The non-institutional and/or one-off owners list more on LoopNet so in some ways it is more comprehensive for suburban and small market areas. Review collected by and hosted on G2.com.

What do you dislike about LoopNet?

It is not as easy to search for properties. Other real estate tools allow a user to search by radius, custom shape, or city. The main geographical search in LoopNet is zip code. Also, it does not have a refined report tool. Review collected by and hosted on G2.com.

Recommendations to others considering LoopNet:

It is a good tool to find property in tight markets. CoStar is more refined. Review collected by and hosted on G2.com.

What problems is LoopNet solving and how is that benefiting you?

LoopNet allows users to find properties in small markets or non-institutional properties. Most of the LoopNet has the majority of CoStar's information but the website is not as robust or customizable as CoStar. Benefit is the ability to find property or space owned by non-institutional owners. Review collected by and hosted on G2.com.

Kathy S.

Real Estate Sales

Real Estate

Small-Business (50 or fewer emp.)

6/6/2016

"Occasionally I need info on Commercial properties for my clients."

4.5/5

What do you like best about LoopNet?

Access to commercial info. This info is not available via our residential mls. Review collected by and hosted on G2.com.

What do you dislike about LoopNet?

Nothing. I can't think of a thing I do not like. Review collected by and hosted on G2.com.

Leland H.

Owner

Small-Business (50 or fewer emp.)

5/31/2016

"Loopnet Services"

4/5

What do you like best about LoopNet?

LoopNet's costs and service fees are very reasonable and affordable. Review collected by and hosted on G2.com.

What do you dislike about LoopNet?

Sometimes the property information and data is limited. Review collected by and hosted on G2.com.

Recommendations to others considering LoopNet:

Loopnet is an inexpensive solution for commercial data. Many other commercial data providers are much more expensive. Review collected by and hosted on G2.com.

What problems is LoopNet solving and how is that benefiting you?

Market data research, which is key to my real estate transaction. LoopNet is a good source of commercial data and information, Review collected by and hosted on G2.com.

Verified User in Commercial Real Estate

Mid-Market (51-1000 emp.)

5/26/2016

"Loopnet"

5/5

What do you like best about LoopNet?

When you lift on loop net you usually find someone for your space immediately. It is definitely worth the money Review collected by and hosted on G2.com.

What do you dislike about LoopNet?

They recently updated the software and to search properties in different cities take a lot of extra effort I don't like how they let other brokers advertise and they put their name on your listing next to it Review collected by and hosted on G2.com.

Recommendations to others considering LoopNet:

It is worth signing up it's a great program and will help you make money Review collected by and hosted on G2.com.

What problems is LoopNet solving and how is that benefiting you?

If you have a building that has multiple units you can with them on the site with multiple listings you have to use the same mista if you have a building that has multiple units you can with them on the site with multiple listings you have to use the same listing Review collected by and hosted on G2.com.

Verified User in Commercial Real Estate

Small-Business (50 or fewer emp.)

5/29/2016

"Great but OVERPRICED way to get listings to show up in buyer Google searches"

2.5/5

What do you like best about LoopNet?

Great way to get listings to show up in buyer Google searches Review collected by and hosted on G2.com.

What do you dislike about LoopNet?

OVERPRICED

may require BUNDLED CoStar subscriptions just to get your listings to show up in Google searches

parent company CoStar keeps raising prices... and has priced its products out of our CRE market (AIR better) Review collected by and hosted on G2.com.

Recommendations to others considering LoopNet:

test AIR's "Commercial Search" to see if its as effective getting your listings to show up in your CRE buyer's Google searches

check for discounts on LoopNet subscriptions Review collected by and hosted on G2.com.

What problems is LoopNet solving and how is that benefiting you?

get listings to show up in buyer Google searches Review collected by and hosted on G2.com.

Matthew P.

Property Manager/Real Estate Salesperson

Financial Services

Small-Business (50 or fewer emp.)

5/26/2016

"Loopnet always works for me"

4.5/5

What do you like best about LoopNet?

It has the largest audience. If someone wants to lease a building/office, they go to loopnet. Review collected by and hosted on G2.com.

What do you dislike about LoopNet?

I like everything except premium pricing. Review collected by and hosted on G2.com.

Verified User in Real Estate

Small-Business (50 or fewer emp.)

5/27/2016

"Loopnet, great for commercial and investment real estate"

4/5

What do you like best about LoopNet?

Provides access to the commercial real estate world while skipping over residential real estate listings. A must have for any commercial real estate industry professional. Review collected by and hosted on G2.com.

What do you dislike about LoopNet?

Requires heavy investment to be able to have access to all of the features. Transparency is not available with all listings and that is very annoying. Review collected by and hosted on G2.com.