Positive experiences are most represented among small businesses and mid-market companies, with commercial real estate and real estate professionals forming the clearest industry groups.

Small businesses: 50 or fewer employees
Mid-market companies: 51–1,000 employees
Industries: Commercial Real Estate and Real Estate

What customer support options does LoopNet provide, and how do users find the overall support experience?

LoopNet provides support through FAQs and forums, email or help desk, and phone support. The experience is mixed: some users value having a representative they can reach by phone, while others describe difficult follow-up, unhelpful interactions, or limited availability outside standard business hours.

What features or capabilities could make LoopNet even more useful?

LoopNet could be more useful with stronger listing accuracy and easier ways to search and refine results. Users also point to opportunities to improve the depth and presentation of property information.

Improve listing freshness and accuracy, with clearer ways to correct outdated or incorrect details.
Make search more flexible with more precise filters and easier geographic searching.
Add more complete property details and stronger reporting options to support research and comparisons.

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Verified User in Retail

Small-Business (50 or fewer emp.)

4/18/2022

"Lack of customer service"

0.5/5

What do you like best about LoopNet?

Not much when it comes to customer service. Review collected by and hosted on G2.com.

What do you dislike about LoopNet?

If you have a conversation with one of their reps and they say that they will take care of what you're discussing with them, make sure that you get that response in writing or record it. When they don't do what they say they'll do or follow up with you they will hide behind their contract. Review collected by and hosted on G2.com.

Verified User in Real Estate

Mid-Market (51-1000 emp.)

Originally submitted 7/29/2020

"The only comprehensive source for CRE inventory"

5/5

What do you like best about LoopNet?

Properties can be sorted by type, size, location, price, sale, lease, et al. Selected inventory can be saved, emailed, mapped, and sorted. Review collected by and hosted on G2.com.

What do you dislike about LoopNet?

To get the most out of the product a paid subscription is necessary and the usability is based on your subscription tier Review collected by and hosted on G2.com.

Verified User in Business Supplies and Equipment

Small-Business (50 or fewer emp.)

Originally submitted 2/21/2018

"Loopnet"

5/5

What do you like best about LoopNet?

Simple process of creating ads for publication to websites such as Craigslist Review collected by and hosted on G2.com.

What do you dislike about LoopNet?

Very expensive for a small independent brokerage Review collected by and hosted on G2.com.

Verified User in Commercial Real Estate

Mid-Market (51-1000 emp.)

3/29/2022

"Great CRE Resource"

5/5

What do you like best about LoopNet?

It is very easy to use and navigate the website. Review collected by and hosted on G2.com.

What do you dislike about LoopNet?

Sometimes the property information can be inaccurate but not often. Review collected by and hosted on G2.com.

Randy E.

CEO, Emerald Shores Management, LLC

Small-Business (50 or fewer emp.)

3/10/2021

"BUYER BEWARE!"

0/5

What do you like best about LoopNet?

The website and overall appear is attractive. Review collected by and hosted on G2.com.

What do you dislike about LoopNet?

BUYER BEWARE! Loopnet-Costar is using heavy-handed tactics to bill their customers long after their contract expires. I paid for a year (2020) and informed the company in writing and by phone that I would not be renewing in 2021. They continued to bill and harass me for more money. I turned the case over to the Attorney Generals Office of Florida. Save yourself some headaches and advertise with another company. There is plenty of competition in this space that charges month-to-month and treats their client base respectfully, so there is no need to lock yourself into an annual contract only to be harassed once it expires. Review collected by and hosted on G2.com.

Recommendations to others considering LoopNet:

What problems is LoopNet solving and how is that benefiting you?

My dislike explains the problems with Loopnet-Costar. Nothing has been resolved. Review collected by and hosted on G2.com.

Becky J.

Small-Business (50 or fewer emp.)

Originally submitted 5/13/2021

"Great for finding the specific properties that you want to see"

4/5

What do you like best about LoopNet?

Easy to use - Have a client relationship consultant assigned to you that you can actually talk to on the phone without having to try to explain everything in an email. This is a time saver. Review collected by and hosted on G2.com.

What do you dislike about LoopNet?

Sometimes the property isn't in the database so have to wait until loopnet gets it in there. Review collected by and hosted on G2.com.

Verified User in Real Estate

Small-Business (50 or fewer emp.)

11/2/2020

"Buyer Beware !!!!"

0/5

What do you like best about LoopNet?

It was pretty easy to enter the listing Review collected by and hosted on G2.com.

What do you dislike about LoopNet?

Their hounding, their demand and pushiness to also be apart of Costar and their TERRIBLE policy about billing 2 months after cancelling. Review collected by and hosted on G2.com.

What problems is LoopNet solving and how is that benefiting you?

Buyer Beware! I signed up to lease a small space. I cancelled the listing on Oct 8th and yet was billed another 118 today (Nov 2). I called them to complain and all she kept saying was that it "auto renews" quarterly and if you miss the first day of the next quarter (which was Sept 1), you are automatically committed to the next 3 months even if you cancel on Sept 2. This is the most ridiculous scam I have ever seen. Paying for 2 months even though my listing is no longer there and even their service is no longer needed. Absolute joke! Don't do it! Go elsewhere! Review collected by and hosted on G2.com.

Rosemarie F.

RE Associate Broker

Small-Business (50 or fewer emp.)

Originally submitted 5/21/2021

"I was able to send properties and closed a couple of deals"

5/5

What do you like best about LoopNet?

I find it easy to search for properties finding properties Properties that are not listing on MLS system Review collected by and hosted on G2.com.

What do you dislike about LoopNet?

I like using it for commercial properties in all areas Review collected by and hosted on G2.com.

Neeka A.

Commercial Real Estate Appraiser

Small-Business (50 or fewer emp.)

6/23/2020

"Loopnet Experience as Appraiser"

5/5

What do you like best about LoopNet?

The website is free and accessible to all. They have info on current leases which the paid costar does not have. And they have easy access to broker info. Review collected by and hosted on G2.com.

What do you dislike about LoopNet?

The website is a little clunky in terms of search. Also, it’s very clear that Costar (the parent company) has put this site on the back burner to their paid option. Therefore if you’re an appraiser you would need a Costar subscription and cannot rely on loop net alone Review collected by and hosted on G2.com.

Recommendations to others considering LoopNet:

Since the site is free there’s no reason to not use it. However if you will do serious appraisals you will need a Costar as well. Review collected by and hosted on G2.com.

What problems is LoopNet solving and how is that benefiting you?

We are looking for comparables as well as information of brokers to be able to reach out to them and get their market opinions. It helps streamline and solve comp issues easily. Review collected by and hosted on G2.com.