LogMeIn Central Reviews & Product Details

LogMeIn Central is a remote monitoring and management (RMM) platform for IT teams and managed service providers. It enables remote access, endpoint monitoring, patch management, task automation, and reporting from a centralized dashboard. The platform supports Windows and Mac environments and includes antivirus management powered by Bitdefender.

Seller

GoTo

Discussions

LogMeIn Central Community

Languages Supported

German, English, French, Hungarian, Italian, Japanese, Korean, Dutch, Portuguese, Russian, Spanish, Chinese (Simplified)

Solution Type

All-in-One

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

15 months

View More Pricing Information

Top-Rated Alternatives

Remote Monitoring and Management

4.6/5(1,284)

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User Insights

Average based on 213 real user reviews.

Implementation Time

1 month

Perceived Cost

$$$$$

Typical contract price

$0k - $0k

Per Year

G2 reviews are authentic and verified.

Here's how.

Alan J.

IT Director

Mid-Market (51-1000 emp.)

10/18/2018

"Robust remote access and asset control"

4.5/5

What do you like best about LogMeIn Central?

Easy to use with a wide range of features. Can access all of my assets, provide remote service for my employees, manage patches, grant remote access to co-workers with ease. Very reliable. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Central?

Cost is always a factor, but on the whole I am very pleased with LogMeIn Central's solution. Review collected by and hosted on G2.com.

Recommendations to others considering LogMeIn Central:

Try before you buy, make sure it does what you need it to do, because there is reasonable cost involved. Review collected by and hosted on G2.com.

What problems is LogMeIn Central solving and how is that benefiting you?

Need consolidated point for asset remote access which this supplies. Also makes updates and granting remote access to co-workers easy. Review collected by and hosted on G2.com.

Mike P.

Small-Business (50 or fewer emp.)

10/18/2018

"Great for managing users and machines"

5/5

What do you like best about LogMeIn Central?

Makes it possible to put users and machines into groups and then manage the groups. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Central?

It can get expensive if you have a lot of machines to manage. Review collected by and hosted on G2.com.

Recommendations to others considering LogMeIn Central:

If you have a lot of machines on multiple offices and lots of people you need to manage, it's a great solution. Review collected by and hosted on G2.com.

What problems is LogMeIn Central solving and how is that benefiting you?

We have multiple offices and many customers with multiple machines. I can put each office in its own group and each customer in its own group and decide which office needs access to which customer. Review collected by and hosted on G2.com.

Greg R.

Small-Business (50 or fewer emp.)

10/16/2018

"Great Program"

5/5

What do you like best about LogMeIn Central?

The best part is being able to fix problems from anywhere I'm at. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Central?

There is not much here that I dislike about the product other than the price has gone up considerably since I first started using it. Review collected by and hosted on G2.com.

Jepp W.

Small-Business (50 or fewer emp.)

10/16/2018

"LogMeIn helps grow my business!"

5/5

What do you like best about LogMeIn Central?

Ease of use in several areas, for both staff and clients. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Central?

Cannot remove client pc's from the app; also since the majority of client pc's are having LogMeIn installed for us to be able to remote INTO, the install process should ASK whether the ignition client needs to be installed or not. Usually it does not. Review collected by and hosted on G2.com.

Michael H.

Recently Retired

Small-Business (50 or fewer emp.)

10/16/2018

Business partner of the seller or seller's competitor, not included in G2 scores.

"Instrumental to my business"

4.5/5

What do you like best about LogMeIn Central?

Complete unattended control of client's PCs, no user intervention required. Able to even hard restart a PC. Love being able to offer cleints' access to their own systems as subordinate user in my Central account. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Central?

Inability to restart LMI on client remotely Review collected by and hosted on G2.com.

Recommendations to others considering LogMeIn Central:

If you support more than 1 system, this tool is powerful and allows off-hours and unattended support. Clients and end-users appreciate having a helping hand only clicks away. Review collected by and hosted on G2.com.

What problems is LogMeIn Central solving and how is that benefiting you?

I use every day to provide remote IT support for many clients. I can reach and assist far more clients with LogMeIn Central than I could being onsite, for example. I'm also able to neatly and conveniently group my cleints' PCs into their own group for ease access. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

10/16/2018

"Lifesaving Product"

5/5

What do you like best about LogMeIn Central?

With LogMeIn Central, we have all of our customers computers grouped per client so they are easy to sort through. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Central?

I can't think of anything I would need it to do that it doesn't. Review collected by and hosted on G2.com.

Recommendations to others considering LogMeIn Central:

If you have PCs in remote locations I can't recommend this product enough. It has been a Godsend for us. Review collected by and hosted on G2.com.

What problems is LogMeIn Central solving and how is that benefiting you?

We do A/V integration all over Illinois and surrounding states so it is fantastic for us to be able to log into a machine remotely and update programming on the system components or reboot devices. It has saved us a lot of time and money not having to drive to the location for a simple change or fix. Review collected by and hosted on G2.com.

Izzy B.

Network Administrator

Mid-Market (51-1000 emp.)

10/16/2018

Business partner of the seller or seller's competitor, not included in G2 scores.

"best management for remote users"

5/5

What do you like best about LogMeIn Central?

the ability to create groups and permissions of who has access to what pc is the best out there Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Central?

its not that cheap compared to other companies Review collected by and hosted on G2.com.

Recommendations to others considering LogMeIn Central:

don't be fooled by the price they offer you at first, but its a fantastic product Review collected by and hosted on G2.com.

What problems is LogMeIn Central solving and how is that benefiting you?

we have a bunch of sales people getting access to there pc's and the managers can have access as well there departments, and the IT has access to all Review collected by and hosted on G2.com.

Mike P.

Support Specialist

Consumer Electronics

Small-Business (50 or fewer emp.)

10/16/2018

"Great way to manage users and groups"

5/5

What do you like best about LogMeIn Central?

It allows us to group computers by customer and allow others access to some groups and not others. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Central?

Central is expensive compared to LogMeIn Free without Central and the reporting could be more fine-grained. Review collected by and hosted on G2.com.

Recommendations to others considering LogMeIn Central:

If you have a lot of computers with LogMeIn and a lot of users to manage, Central will make your life much easier. Review collected by and hosted on G2.com.

What problems is LogMeIn Central solving and how is that benefiting you?

We support hundreds of stores and it enables us to connect to each securely. Review collected by and hosted on G2.com.

Thomas L.

Principal

Information Technology and Services

Small-Business (50 or fewer emp.)

12/28/2018

Business partner of the seller or seller's competitor, not included in G2 scores.

"Grand daddy of remote access"

3.5/5

What do you like best about LogMeIn Central?

can do file transfer, scripts, remote access...even malware cleaning while user is using the computer. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Central?

pricing is high and variable year to year Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

10/16/2018

"LogMeIn"

4/5

What do you like best about LogMeIn Central?

The ease of use and consistency of LogMeIn clearly make it a leader of remote control apps. Install the client and you are good to go.

Additionally, rebooting a client into safe mode w/ networking, or force-rebooting a stuck server (when necessary) is a breeze. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Central?

The pricing is so high! I had to negotiate a price... They seem to want to weed out small business users...

Also, the remote PXE boot still isn't reliable (after all these years). Review collected by and hosted on G2.com.

Recommendations to others considering LogMeIn Central:

Reduce cost for those small business IT services companies who don't need file transfer, update management, etc. Review collected by and hosted on G2.com.

What problems is LogMeIn Central solving and how is that benefiting you?

I provide remote support for nearly 100 endpoints, including several business' servers. Review collected by and hosted on G2.com.