LogMeIn Central Reviews & Product Details

LogMeIn Central is a remote monitoring and management (RMM) platform for IT teams and managed service providers. It enables remote access, endpoint monitoring, patch management, task automation, and reporting from a centralized dashboard. The platform supports Windows and Mac environments and includes antivirus management powered by Bitdefender.

Seller

GoTo

Discussions

LogMeIn Central Community

Languages Supported

German, English, French, Hungarian, Italian, Japanese, Korean, Dutch, Portuguese, Russian, Spanish, Chinese (Simplified)

Solution Type

All-in-One

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

15 months

View More Pricing Information

Top-Rated Alternatives

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4.6/5(1,284)

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User Insights

Average based on 213 real user reviews.

Implementation Time

1 month

Perceived Cost

$$$$$

Typical contract price

$0k - $0k

Per Year

G2 reviews are authentic and verified.

Here's how.

Kevin N.

Vice President

Mid-Market (51-1000 emp.)

6/7/2022

"Simple to utilize with excellent security."

4.5/5

What do you like best about LogMeIn Central?

Simplicity. Excellent customer service. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Central?

Cannot think of any negatives. I've been using Logmein for well over a decade. Review collected by and hosted on G2.com.

Mohamed A.

Technical Support Specialist

Information Technology and Services

Enterprise (> 1000 emp.)

11/8/2022

"The tool was very simple and straightforward. From the finance side of things, cost-effective."

5/5

What do you like best about LogMeIn Central?

Ability to use the core function without having to go through rigorous training since the tool is very easy to grasp. The downtime was very low, making it reliable. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Central?

During peak times, I faced a bit of slowness and required the tool to be restarted. Not a big deal breaker, considering the support team is highly responsive to issues. Review collected by and hosted on G2.com.

Rahul W.

Enterprise Software Consultant

Information Technology and Services

Mid-Market (51-1000 emp.)

11/15/2022

"Simple and Cost-effective Solution for Endpoint Protection. But much to improve"

4/5

What do you like best about LogMeIn Central?

The cost-effective solution from Central. Suffice most of the security issues from the customer end but still, it is not compliant with many security policies. Good for SMEs Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Central?

EDR is not on-par with competing products. XDR is not available. The solution is not compliant with CERT-in policies. There is a huge gap in Threat intelligence regarding features showcased by other enterprise solutions. Review collected by and hosted on G2.com.

Dan S.

IT System Manager

Mid-Market (51-1000 emp.)

4/6/2022

"IT Tools Providing Amazing Remote Management AND Reporting"

4.5/5

What do you like best about LogMeIn Central?

With the LogMeIn Central product, I am able to centrally, no pun intended, monitor when machines are on, remote control the machines easily and quickly to provide excellent care of the users my organization supports, run intuitive reports to provide information I find valuable and many other tools that would make this far too long. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Central?

If there was a downside - I would say that the on-demand support is not as intuitive for the end-user as some of the other GoTo products are as some of the installers require elevated access which I would not provide to a standard employee or user. Review collected by and hosted on G2.com.

Recommendations to others considering LogMeIn Central:

If you are looking for a product that covers all that a medium to enterprise needs for remote access and remote management solutions than LogMeIn Central is a great fit. On top of the mentioned uses there are endless lines of reporting, ability to adjust many settings on machines and do silent installs. Plenty of tools and a great product at any price. Review collected by and hosted on G2.com.

What problems is LogMeIn Central solving and how is that benefiting you?

Generally, I solve all issues for our fully remote staff that are happening on their machines. Often times these are less technical issues but do require a technical set of eyes and instructions that solve the users issues and get them back to working 100% which is the key factor for management teams. Review collected by and hosted on G2.com.

Kapil K.

Senior Analyst

Enterprise (> 1000 emp.)

11/15/2022

"Highly effective remote user management system with 2FA & granular control permissions."

4/5

What do you like best about LogMeIn Central?

Remote Control for troubleshooting IT support staff along with remote deployment options. Easy User Management with intuitive UI arrangements for control permissions and computer grouping. Health Monitoring for lab computer devices with add-on security via antivirus protection provided by Bitdefender. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Central?

Should have integration with other industry leader antivirus and malware protection vendors. Reporting could be enhanced. Review collected by and hosted on G2.com.

Edward H.

Service Manager

Small-Business (50 or fewer emp.)

6/7/2022

"The product is always on and ready when I am."

5/5

What do you like best about LogMeIn Central?

Whenever and where ever I am I can connect to clients' servers, correct discrepancies and make changes on the fly. Easy to use and always available. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Central?

Sometimes I have to work when I don't want to. Review collected by and hosted on G2.com.

Recommendations to others considering LogMeIn Central:

Central works really well for us as we access multiple customers in numerous locations. Great place to see all my customers at one time and see the status of their equipment. Review collected by and hosted on G2.com.

What problems is LogMeIn Central solving and how is that benefiting you?

I have an easily accessible location to see customers and the status of their equipment at a glance. It makes it an easy location to review the number of clients and track information about them. Review collected by and hosted on G2.com.

Jason M.

Network Administrator

Mid-Market (51-1000 emp.)

2/8/2022

"Logmein Central is an excellent tool for Sysadmins and the IT Department!"

4.5/5

What do you like best about LogMeIn Central?

What I like best about Central is the ease of use and deployment both remotely and in person. We only have about 125 devices with a healthy mix between laptops and desktops. Central is an excellent tool that makes it so I can manage all of the PCs remotely. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Central?

The only thing that I dislike about Central is that it doesn't have anything for Android tablets/iPads. We have Android tablets deployed at our locations in use as time clocks. We have to use a competitor's product to manage them remotely. It would be AWESOME to have this all under one roof. Review collected by and hosted on G2.com.

Recommendations to others considering LogMeIn Central:

There are a lot of other remote management and remote access tools available. Central by LogMeIn is a bit pricy; I'll admit especially if you go over 100 users/PCs. We found that out the hard way. If you have over 100 users, go nuts and put it on everything, as after that, it comes in bulk pricing. It is very much worth the yearly cost. It is extremely easy to use. You can even make a Windows account to use as a remote login called LogMeInRemoteUser, to which there's a guide on their website. Review collected by and hosted on G2.com.

What problems is LogMeIn Central solving and how is that benefiting you?

Central has solved the issue of remote access to both our servers and PCs. We have multiple locations throughout several states, and Central allows me to help users as if I was right there in person. We have also switched to using Logmein on our servers. Central allows us to disable RDP, which is a very insecure program. We use it to log in securely to all of our end points. Central has also increased our data security, which is a huge benefit! Review collected by and hosted on G2.com.

Ayush G.

Unemployed

Small-Business (50 or fewer emp.)

12/19/2022

"Flawless"

5/5

What do you like best about LogMeIn Central?

Seamlessly working managing and securing endpoint infrastructure Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Central?

It comes with a high premium I would like to rate it 5 out of 10 Review collected by and hosted on G2.com.

Ivan S.

Director de TI

Mid-Market (51-1000 emp.)

5/19/2022

"Very easy handling and interaction with users."

4.5/5

What do you like best about LogMeIn Central?

The speed to connect with my user clients. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Central?

The interface has remained the same for many years, there are no improvements in the technicians' experience. Review collected by and hosted on G2.com.

Recommendations to others considering LogMeIn Central:

Centra is a tool that helps IT and operations people optimize response and reaction times for our users and customers, it is *SECURE* and multifunctional. 100% recommended. Review collected by and hosted on G2.com.

What problems is LogMeIn Central solving and how is that benefiting you?

Being present with all my clients and users remotely. It is mainly used as a help desk to solve support issues for end users. Review collected by and hosted on G2.com.