LogicMonitor Reviews & Product Details

Our LogicMonitor account team (Partner Manager, Customer Success Manager) are highly engaged in supporting us to realize complete value from the platform, ensuring our issues are quickly resolved, and helping us plan ahead to enable new benefits to our customers as new features are released. The platform itself has improved greatly over time in terms of form and function, there are very few use cases for observability our organization has that it cannot cover, and there are many more value features (like AI-driven anomaly detection and synthetic transactions) that we're planning to exploit in the future, with more on the way. The new services view of resources is an especially compelling feature for maintaining a holistic view of services. Review collected by and hosted on G2.com.

Some areas of improvement are required in error reporting, or making issues more visible when collectors are not reporting home. Review collected by and hosted on G2.com.

Best thing about LogicMonitor is how customizable they make it, with the high number of built-in LogicModules it makes creating high signal, low noise alerts easy. Dashboards allow ease of use when it comes to monitoring and keeping an overall eye on the status of your network & each location supported. Review collected by and hosted on G2.com.

My main gripe right now is that there is functionality missing between the "old UI" and the "new UI" otherwise the tool is absolute dream to use once setup & configured probably (Which is also a breeze) Review collected by and hosted on G2.com.

Great coverage across cloud services, with good detail and drilldown functionality, good GUI views Review collected by and hosted on G2.com.

Need to be careful re cloud costs and monitor them accordingly Review collected by and hosted on G2.com.

Logic Monitor made the installation and startup relatively easy with an implementation expert being assigned. The ongoing maintenance has been minimal from the Logic Monitor system with periodic updates to collector software and data modules. I use the product daily for many needs as a network and voice administrator. Review collected by and hosted on G2.com.

There is not an ability to have a custom background along with device placement in the tool. This is important for larger facilities with many IDFs and helps visualize issues happening at a local level. Review collected by and hosted on G2.com.

My favorite things about LogicMonitor are the incredible amount of pre-configured templates available for use for all of our device types, how easy it is to find and deploy new devices, and the ability to create custom automatic monitoring profiles so that when new devices are joined to LogicMonitor that meet certain criteria the custom monitoring template is automatically assigned. Review collected by and hosted on G2.com.

Right now, LogicMonitor is going through a UI change which means different modules use a different UI and sometimes it's confusing when going through the different modules as the UI flips from classic to modern. Review collected by and hosted on G2.com.

I think it's great that it provides detailed information about the system status and can detect potential problems before they occur. Review collected by and hosted on G2.com.

Support responses can be slow, so I would like you to contact us more frequently. Specifically, the support request is as follows. #546201: A support request was filed because Linux process monitoring could not be performed properly. After providing the evidence requested by support, there has been no contact for five business days. In addition, since the LogicMonitor UI was updated from UIv3 to UIv4, errors caused by LogicMonitor bugs have been occurring frequently, so we would like the quality to be stabilized. Specifically, the support request is as follows: #546766: An error occurred when editing the DataSource used by LM Synthetics, so alert emails cannot be customized until the bug is fixed. Review collected by and hosted on G2.com.

Logicmonitor allows us as an MSP to onboard customers within minutes; it's a matter of deploying the collector and the data start flowing in. Great visibility out of the box, and enough options to customize if necessary. Great support from the team at LM in and after our onboarding. We replaced 5 tools for 1 with the introduction of LM. Review collected by and hosted on G2.com.

The new UI is still under active development, and sometimes feels like it's public beta (old UI is still available). Review collected by and hosted on G2.com.

The new UI is very responsive, and in general, better than the old one. LM is friendly and comes ready with most everything you need to monitor OOTB. It is also very flexible allowing us to create modules to monitor and report on any aspect of our systems. We have integrated it to multiple other tools with ease, via OOTB integrations or via the API. Review collected by and hosted on G2.com.

The new view of the modules, I feel I lose time filtering stuff every time. Haven't had to use support much, which is good, as it can take a while to get a satisfactory response. Review collected by and hosted on G2.com.

I've always found support and the account team to be very responsive and proactive, they genuinely seem passionate about their products. Like any monitoring platform, you have to put the effort in to get the value but the team have been great in supporting us on the journey. We've found the platform to be very reliable and new features are adding on a regular basis which shows they listen to their customers. Review collected by and hosted on G2.com.

The licensing model was a bit complex but they have revised it a lot over the last year to simplify it. Review collected by and hosted on G2.com.

LogicMonitor Envision is highly customisable and can be used to observe, monitor and discover a range of vendors and technologies. It provides a good range of features and a very useful REST API for integration with our technology stack. Review collected by and hosted on G2.com.

The user interface can feel a little clunky and be slow to perform at times, although it has been subject to continuous improvement. Review collected by and hosted on G2.com.