Linnworks Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the automation and efficiency of Linnworks in managing inventory and streamlining operations across multiple channels. (6 mentions)

Users value the ease of use of Linnworks, enjoying efficient automation and simplified inventory and order management. (5 mentions)

Users praise Linnworks for its efficiency improvement, streamlining inventory, order management, and reporting tasks seamlessly. (5 mentions)

Users appreciate the platform versatility of Linnworks, effectively unifying sales across multiple channels for seamless management. (5 mentions)

Users appreciate the easy order management of Linnworks, simplifying inventory and sales channel integration efficiently. (4 mentions)

Users find the difficult learning curve with Linnworks challenging, affecting their overall experience despite its functionality. (3 mentions)

Users face long waiting times for support, with some tickets taking months to resolve and poor communication issues. (3 mentions)

Users express frustration over poor customer support, citing slow response times and unresolved issues affecting their experience. (3 mentions)

Users experience slow service from Linnworks, with long response times and unresolved support tickets impacting their satisfaction. (3 mentions)

Users find Linnworks' complex usability challenging, especially for newcomers, with slow customer support exacerbating the issue. (2 mentions)

5 Pros or Advantages of Linnworks

1. Inventory Management

Users appreciate the automation and efficiency of Linnworks in managing inventory and streamlining operations across multiple channels.

See 6 mentions

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Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Centralized Operations and Seamless Automation with Linnworks"

What do you like about Linnworks?

I like that Linnworks centralizes our operations and ensures easy scaling, efficiency and helps us enhance customer experience. I like that the tool

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Effortless Inventory and Order Management with Powerful Automation"

What do you like about Linnworks?

I like that Linnworks comes with features that makes inventory, listing, and order management easy and it also makes generating reports easy. It come

2. Ease of Use

Users value the ease of use of Linnworks, enjoying efficient automation and simplified inventory and order management.

See 5 mentions

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Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Centralized Operations and Seamless Automation with Linnworks"

What do you like about Linnworks?

I like that Linnworks centralizes our operations and ensures easy scaling, efficiency and helps us enhance customer experience. I like that the tool

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Effortless Inventory and Order Management with Powerful Automation"

What do you like about Linnworks?

I like that Linnworks comes with features that makes inventory, listing, and order management easy and it also makes generating reports easy. It come

3. Efficiency Improvement

Users praise Linnworks for its efficiency improvement, streamlining inventory, order management, and reporting tasks seamlessly.

See 5 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Centralized Operations and Seamless Automation with Linnworks"

What do you like about Linnworks?

I like that Linnworks centralizes our operations and ensures easy scaling, efficiency and helps us enhance customer experience. I like that the tool

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Effortless Inventory and Order Management with Powerful Automation"

What do you like about Linnworks?

I like that Linnworks comes with features that makes inventory, listing, and order management easy and it also makes generating reports easy. It come

4. Platform Versatility

Users appreciate the platform versatility of Linnworks, effectively unifying sales across multiple channels for seamless management.

See 5 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Centralized Operations and Seamless Automation with Linnworks"

What do you like about Linnworks?

I like that Linnworks centralizes our operations and ensures easy scaling, efficiency and helps us enhance customer experience. I like that the tool

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Effortless Inventory and Order Management with Powerful Automation"

What do you like about Linnworks?

I like that Linnworks comes with features that makes inventory, listing, and order management easy and it also makes generating reports easy. It come

5. Order Management

Users appreciate the easy order management of Linnworks, simplifying inventory and sales channel integration efficiently.

See 4 mentions

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Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Centralized Operations and Seamless Automation with Linnworks"

What do you like about Linnworks?

I like that Linnworks centralizes our operations and ensures easy scaling, efficiency and helps us enhance customer experience. I like that the tool

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Effortless Inventory and Order Management with Powerful Automation"

What do you like about Linnworks?

I like that Linnworks comes with features that makes inventory, listing, and order management easy and it also makes generating reports easy. It come

5 Cons or Disadvantages of Linnworks

1. Difficult Learning

Users find the difficult learning curve with Linnworks challenging, affecting their overall experience despite its functionality.

See 3 mentions

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Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Centralized Operations and Seamless Automation with Linnworks"

What do you dislike about Linnworks?

Besides the steep learning experience, Linnworks works really well. No complaints.

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Efficient Multichannel Automation, But Interface and Support Need Improvement"

What do you dislike about Linnworks?

Linnworks interface gets overwhelming, more so with new users, and some technical requirements are needed The customer help we obtain from Linnworks

2. Long Waiting Times

Users face long waiting times for support, with some tickets taking months to resolve and poor communication issues.

See 3 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Efficient Multichannel Automation, But Interface and Support Need Improvement"

What do you dislike about Linnworks?

Linnworks interface gets overwhelming, more so with new users, and some technical requirements are needed The customer help we obtain from Linnworks

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Linnworks; Delivers Accurate Inventory Management Measures, with Fulfillment of E-commerce Services"

What do you dislike about Linnworks?

Linnworks offers a broad array of features, which means that setting it up often requires a higher level of technical expertise. I have also noticed t

3. Poor Customer Support

Users express frustration over poor customer support, citing slow response times and unresolved issues affecting their experience.

See 3 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Efficient Multichannel Automation, But Interface and Support Need Improvement"

What do you dislike about Linnworks?

Linnworks interface gets overwhelming, more so with new users, and some technical requirements are needed The customer help we obtain from Linnworks

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Linnworks; Delivers Accurate Inventory Management Measures, with Fulfillment of E-commerce Services"

What do you dislike about Linnworks?

Linnworks offers a broad array of features, which means that setting it up often requires a higher level of technical expertise. I have also noticed t

4. Slow Service

Users experience slow service from Linnworks, with long response times and unresolved support tickets impacting their satisfaction.

See 3 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Efficient Multichannel Automation, But Interface and Support Need Improvement"

What do you dislike about Linnworks?

Linnworks interface gets overwhelming, more so with new users, and some technical requirements are needed The customer help we obtain from Linnworks

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Linnworks; Delivers Accurate Inventory Management Measures, with Fulfillment of E-commerce Services"

What do you dislike about Linnworks?

Linnworks offers a broad array of features, which means that setting it up often requires a higher level of technical expertise. I have also noticed t

5. Complex Usability

Users find Linnworks' complex usability challenging, especially for newcomers, with slow customer support exacerbating the issue.

See 2 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Efficient Multichannel Automation, But Interface and Support Need Improvement"

What do you dislike about Linnworks?

Linnworks interface gets overwhelming, more so with new users, and some technical requirements are needed The customer help we obtain from Linnworks

Charlie O.

Mid-Market (51-1000 emp.)

4.5/5

"Great software to connect modern ecommerce"

What do you dislike about Linnworks?

The platform's UI can sometimes be a bit hard to use. Improvements to the user interface would be significant. Reporting could also be improved to be

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Aisling S.

Inventory Management Specialist

Small-Business (50 or fewer emp.)

10/26/2021

"Streamlined our processes significantly!"

5/5

What do you like best about Linnworks?

Linnworks have multiple ways of communicating to their team so if you are unsure of any features or requesting custom scripts, you can always get in touch with the right staff to help!

They also offer multiple different ways of creating efficient processes for order processing, inventory counting, reporting and listing so you can find the most suitable way for your team to work.

There are also so many different integrations available on the platform so it easy for us to manage all channels and couriers in one place. Review collected by and hosted on G2.com.

What do you dislike about Linnworks?

Sometimes we have queries and requests for reports or features that are not currently available - when contacting Linnworks about these there is almost always a way to custom develop or request your features to be integrated. Review collected by and hosted on G2.com.

What problems is Linnworks solving and how is that benefiting you?

We have significantly streamlined our order processing and inventory management since using Linnworks. Our customer service team have so much more time to connect with our customers as a lot of our order processing can now be done in a matter of button clicks. Our warehouse team have a lot more time to reorganise and provide regular stock counts now that our inventory is all located and batched through Linnworks. Review collected by and hosted on G2.com.

Response from Lucy Allen of Linnworks

edit

Hi Aisling,

Thanks for the positive review! It's great to hear how our software has enabled you to streamline processes and free up precious time for your Customer Services and Warehouse teams. We look forward to expanding on that with future enhancements.

Thanks again - we really appreciate your feedback.

Verified User in Retail

Small-Business (50 or fewer emp.)

5/27/2022

"Intuitive and scalable solution to launch on multiple marketplace channels."

4/5

What do you like best about Linnworks?

The ability to build variation rules that can get applied to a number of products easily. Review collected by and hosted on G2.com.

What do you dislike about Linnworks?

Error messages can be cryptic. It is not always obvious where to start or what is required to rectify errors resulting from bulk uploads. If the error messages can be more descriptive, that can be a big help. Review collected by and hosted on G2.com.

Response from Lucy Allen of Linnworks

edit

Hi,

Thanks for the review! We love hearing how our software has enabled you to control your product listings across channels from a central location.

We're always striving to make the user experience as seamless as possible so we really appreciate your feedback on the error messages. I'll make sure to pass this on to the product team.

We really appreciate your feedback.

Thanks again.

Ivelina S.

Customer Service Agent

Mid-Market (51-1000 emp.)

5/25/2022

"Very useful and comfortable"

4.5/5

What do you like best about Linnworks?

Easy to find the information needed and fast Review collected by and hosted on G2.com.

What do you dislike about Linnworks?

Sometimes Linnworks is being slow and frozen Review collected by and hosted on G2.com.

Response from Lucy Allen of Linnworks

edit

Hi Ivelina,

Thanks for the review! It's great to hear how Linnworks has made it easy and fast to find the information that is important to your business.

James H.

Head of Operations

Small-Business (50 or fewer emp.)

4/5/2022

"Look elsewhere if you want to be treated as a valued client"

0/5

What do you like best about Linnworks?

Not much post 2021 - Huge price increase + complete lack of respect for the customer base. Price increase never justified and zero increase in service. Review collected by and hosted on G2.com.

What do you dislike about Linnworks?

Price hike for no increase in service. Terrible communication from Linnworks, zero justification for treatment of existing customers. Review collected by and hosted on G2.com.

Recommendations to others considering Linnworks:

Look elsewhere - The pricing is sky high and you will never be valued as a customer. Many better alternatives with better pricing and support. Review collected by and hosted on G2.com.

What problems is Linnworks solving and how is that benefiting you?

Ecommerce channel management - There are much better services out there for cheaper, as we discovered when linnworks turned us off after trying to quadruple the price :) Review collected by and hosted on G2.com.

Carlos P.

Internet Network Specialist

Enterprise (> 1000 emp.)

5/25/2022

"awesome experience"

5/5

What do you like best about Linnworks?

Connection across marketplaces, and API development Review collected by and hosted on G2.com.

What do you dislike about Linnworks?

A PIM feature is needed to make a full integration as replenish Review collected by and hosted on G2.com.

Response from Lucy Allen of Linnworks

edit

Hi Carlos,

Thanks for the positive review! It's always great to get feedback also, I'll make sure to pass on your PIM functionality point to the product team.

We really appreciate your feedback.

Thanks again.

Daniel M.

General Sales Manager

Small-Business (50 or fewer emp.)

11/18/2021

"Hyper Organised"

5/5

What do you like best about Linnworks?

We really enjoy the real-time inventory statistics, reorder reporting, and incoming POs features. SkuVault is able to sync to a bunch of different applications that we use, including Shopify to make sure our website inventory is always up to date. Especially during the busy holiday seasons! Review collected by and hosted on G2.com.

What do you dislike about Linnworks?

The UI is kind of robust which can be intimidating at first, but after a couple of calls to the incredibly knowledgeable staff, we were able to integrate some new settings and make us even more efficient! Review collected by and hosted on G2.com.

Marshall S.

social media manager

Small-Business (50 or fewer emp.)

11/2/2021

"effective and efficient way to keep on top of everything"

5/5

What do you like best about Linnworks?

The best thing about using linnworks for our business is the easeabilty to know all platforms are connected, so it's a one stop for any problems. Review collected by and hosted on G2.com.

What do you dislike about Linnworks?

I believe that there needs to be a stronger customer service area as when there is a problem, it can be hard to get on the same page. Review collected by and hosted on G2.com.

Response from Lucy Allen of Linnworks

edit

Hi,

Thanks for the positive review! We love hearing from our customers – especially when our software has enabled you to grow and be in control of your business.

We pride ourselves on our excellent customer service so we've taken your point on board, we really appreciate the feedback.

Thanks again

Verified User in Automotive

Mid-Market (51-1000 emp.)

5/26/2022

"Very good system to use."

4.5/5

What do you like best about Linnworks?

Everything is in one place allowing for efficient working. Review collected by and hosted on G2.com.

What do you dislike about Linnworks?

Sometimes loading times are very slow and sometimes the odd error occurs. Review collected by and hosted on G2.com.

Response from Lucy Allen of Linnworks

edit

Hi,

Thanks for the positive review. It's great to hear how our software has helped with your team's productivity and efficiency.

We also appreciate receiving your feedback, I'll make sure to pass on your comment about loading times and errors to the product teams.

Thanks again.

Chase S.

Customer Service Manager

Small-Business (50 or fewer emp.)

11/12/2020

Business partner of the seller or seller's competitor, not included in G2 scores.

"Inventory management made easy, but still could use some work.."

4/5

What do you like best about Linnworks?

This is an easy to use and set up inventory management system. It links to our shopify plus account and our shipping system. Easy integration and great customer support. Customer support is probably the thing we like best. Warehouse management is awesome as well (barcode scanning). Review collected by and hosted on G2.com.

What do you dislike about Linnworks?

Some things were not explained enough and we had some issues with missing numbers or pending numbers that would not resolve without a little leg work on our end. Nothing customer support wasn't able to help us fix, but I wish there was easier ways for us to resolve without having to contact them. Review collected by and hosted on G2.com.

Recommendations to others considering Linnworks:

Please give it a go. I highly recommend this is you need inventory management. We used to use a third party logistics company/shipper and they were the worst for our company. Doing our own inventory is much better for us. Sku vault integrates with shopify very easily. He had some issues with our wholesale end on quick books, but support helped us figure it out in time. Support is easy to contact and very friedly. Review collected by and hosted on G2.com.

What problems is Linnworks solving and how is that benefiting you?

Inventory management. Helps us order more items when need and avoid overselling items. There are also scanning features for products. Review collected by and hosted on G2.com.

Tom P.

E-commerce Executive

Small-Business (50 or fewer emp.)

10/26/2021

"User friendly software with customer service to back it up!"

4.5/5

What do you like best about Linnworks?

The integrations with various marketplaces Review collected by and hosted on G2.com.

What do you dislike about Linnworks?

The email automation system is outdated. Review collected by and hosted on G2.com.

Response from Lucy Allen of Linnworks

edit

Hi Tom,

Thanks for the review! We love hearing how our software has enabled you to speed up your product launches to various marketplaces and automated key business operations. We've also taken on board your point about the email automation system.

I’ll be sure to pass on your kind words to the customer service team.

Thanks again - we really appreciate it.