Linnworks Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the automation and efficiency of Linnworks in managing inventory and streamlining operations across multiple channels. (6 mentions)

Users value the ease of use of Linnworks, enjoying efficient automation and simplified inventory and order management. (5 mentions)

Users praise Linnworks for its efficiency improvement, streamlining inventory, order management, and reporting tasks seamlessly. (5 mentions)

Users appreciate the platform versatility of Linnworks, effectively unifying sales across multiple channels for seamless management. (5 mentions)

Users appreciate the easy order management of Linnworks, simplifying inventory and sales channel integration efficiently. (4 mentions)

Users find the difficult learning curve with Linnworks challenging, affecting their overall experience despite its functionality. (3 mentions)

Users face long waiting times for support, with some tickets taking months to resolve and poor communication issues. (3 mentions)

Users express frustration over poor customer support, citing slow response times and unresolved issues affecting their experience. (3 mentions)

Users experience slow service from Linnworks, with long response times and unresolved support tickets impacting their satisfaction. (3 mentions)

Users find Linnworks' complex usability challenging, especially for newcomers, with slow customer support exacerbating the issue. (2 mentions)

5 Pros or Advantages of Linnworks

1. Inventory Management

Users appreciate the automation and efficiency of Linnworks in managing inventory and streamlining operations across multiple channels.

See 6 mentions

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Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Centralized Operations and Seamless Automation with Linnworks"

What do you like about Linnworks?

I like that Linnworks centralizes our operations and ensures easy scaling, efficiency and helps us enhance customer experience. I like that the tool

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Effortless Inventory and Order Management with Powerful Automation"

What do you like about Linnworks?

I like that Linnworks comes with features that makes inventory, listing, and order management easy and it also makes generating reports easy. It come

2. Ease of Use

Users value the ease of use of Linnworks, enjoying efficient automation and simplified inventory and order management.

See 5 mentions

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Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Centralized Operations and Seamless Automation with Linnworks"

What do you like about Linnworks?

I like that Linnworks centralizes our operations and ensures easy scaling, efficiency and helps us enhance customer experience. I like that the tool

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Effortless Inventory and Order Management with Powerful Automation"

What do you like about Linnworks?

I like that Linnworks comes with features that makes inventory, listing, and order management easy and it also makes generating reports easy. It come

3. Efficiency Improvement

Users praise Linnworks for its efficiency improvement, streamlining inventory, order management, and reporting tasks seamlessly.

See 5 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Centralized Operations and Seamless Automation with Linnworks"

What do you like about Linnworks?

I like that Linnworks centralizes our operations and ensures easy scaling, efficiency and helps us enhance customer experience. I like that the tool

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Effortless Inventory and Order Management with Powerful Automation"

What do you like about Linnworks?

I like that Linnworks comes with features that makes inventory, listing, and order management easy and it also makes generating reports easy. It come

4. Platform Versatility

Users appreciate the platform versatility of Linnworks, effectively unifying sales across multiple channels for seamless management.

See 5 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Centralized Operations and Seamless Automation with Linnworks"

What do you like about Linnworks?

I like that Linnworks centralizes our operations and ensures easy scaling, efficiency and helps us enhance customer experience. I like that the tool

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Effortless Inventory and Order Management with Powerful Automation"

What do you like about Linnworks?

I like that Linnworks comes with features that makes inventory, listing, and order management easy and it also makes generating reports easy. It come

5. Order Management

Users appreciate the easy order management of Linnworks, simplifying inventory and sales channel integration efficiently.

See 4 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Centralized Operations and Seamless Automation with Linnworks"

What do you like about Linnworks?

I like that Linnworks centralizes our operations and ensures easy scaling, efficiency and helps us enhance customer experience. I like that the tool

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Effortless Inventory and Order Management with Powerful Automation"

What do you like about Linnworks?

I like that Linnworks comes with features that makes inventory, listing, and order management easy and it also makes generating reports easy. It come

5 Cons or Disadvantages of Linnworks

1. Difficult Learning

Users find the difficult learning curve with Linnworks challenging, affecting their overall experience despite its functionality.

See 3 mentions

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Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Centralized Operations and Seamless Automation with Linnworks"

What do you dislike about Linnworks?

Besides the steep learning experience, Linnworks works really well. No complaints.

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Efficient Multichannel Automation, But Interface and Support Need Improvement"

What do you dislike about Linnworks?

Linnworks interface gets overwhelming, more so with new users, and some technical requirements are needed The customer help we obtain from Linnworks

2. Long Waiting Times

Users face long waiting times for support, with some tickets taking months to resolve and poor communication issues.

See 3 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Efficient Multichannel Automation, But Interface and Support Need Improvement"

What do you dislike about Linnworks?

Linnworks interface gets overwhelming, more so with new users, and some technical requirements are needed The customer help we obtain from Linnworks

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Linnworks; Delivers Accurate Inventory Management Measures, with Fulfillment of E-commerce Services"

What do you dislike about Linnworks?

Linnworks offers a broad array of features, which means that setting it up often requires a higher level of technical expertise. I have also noticed t

3. Poor Customer Support

Users express frustration over poor customer support, citing slow response times and unresolved issues affecting their experience.

See 3 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Efficient Multichannel Automation, But Interface and Support Need Improvement"

What do you dislike about Linnworks?

Linnworks interface gets overwhelming, more so with new users, and some technical requirements are needed The customer help we obtain from Linnworks

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Linnworks; Delivers Accurate Inventory Management Measures, with Fulfillment of E-commerce Services"

What do you dislike about Linnworks?

Linnworks offers a broad array of features, which means that setting it up often requires a higher level of technical expertise. I have also noticed t

4. Slow Service

Users experience slow service from Linnworks, with long response times and unresolved support tickets impacting their satisfaction.

See 3 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Efficient Multichannel Automation, But Interface and Support Need Improvement"

What do you dislike about Linnworks?

Linnworks interface gets overwhelming, more so with new users, and some technical requirements are needed The customer help we obtain from Linnworks

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Linnworks; Delivers Accurate Inventory Management Measures, with Fulfillment of E-commerce Services"

What do you dislike about Linnworks?

Linnworks offers a broad array of features, which means that setting it up often requires a higher level of technical expertise. I have also noticed t

5. Complex Usability

Users find Linnworks' complex usability challenging, especially for newcomers, with slow customer support exacerbating the issue.

See 2 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Efficient Multichannel Automation, But Interface and Support Need Improvement"

What do you dislike about Linnworks?

Linnworks interface gets overwhelming, more so with new users, and some technical requirements are needed The customer help we obtain from Linnworks

Charlie O.

Mid-Market (51-1000 emp.)

4.5/5

"Great software to connect modern ecommerce"

What do you dislike about Linnworks?

The platform's UI can sometimes be a bit hard to use. Improvements to the user interface would be significant. Reporting could also be improved to be

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Verified User in Retail

Small-Business (50 or fewer emp.)

1/31/2023

"Great product but costly"

4/5

What do you like best about Linnworks?

Lots of integrations and quite flexible to adjust Review collected by and hosted on G2.com.

What do you dislike about Linnworks?

Quite a lot of bugs. Many errors messages in sync that hard to check/fix Review collected by and hosted on G2.com.

Response from Lucy Allen of Linnworks

edit

Hi,

Thanks for the review and great to hear you're benefiting from our integrations and flexibility.

We're always striving to provide the best experience and service to our customers so we'll make sure to take the bugs and error messages feedback on board.

Thanks again.

Martin M.

IT Manager

Small-Business (50 or fewer emp.)

11/8/2022

"Excellent Product with multiple benefits"

4.5/5

What do you like best about Linnworks?

Keeps the Fulfilment of my website perfect Review collected by and hosted on G2.com.

What do you dislike about Linnworks?

Pricing could be better, dashboard could have a bit more info regarding warehouses also. Review collected by and hosted on G2.com.

Response from Lucy Allen of Linnworks

edit

Hi Martin,

Thanks so much for the positive review. It's great to hear how our software has helped you with stock control and efficiency. I'll make sure to pass on your product suggestion also.

We appreciate your feedback!

Kevin R.

Training manager

Small-Business (50 or fewer emp.)

11/10/2022

"Easy experience"

4.5/5

What do you like best about Linnworks?

Linnworks is very easy to use and allows the user to control all aspects of the warehouse from moving inventory to receiving and shipping product. Review collected by and hosted on G2.com.

What do you dislike about Linnworks?

It could be a little time consuming to navigate through the options. I believe it would be useful to categorize A little easier. Review collected by and hosted on G2.com.

Response from Lucy Allen of Linnworks

edit

Hi Kevin,

Thanks so much for the positive review. It's great to hear how our software has helped you manage warehouse operations. We also appreciate your feedback about the UX, I'll make sure to pass this information on to our product team.

Thanks again.

Verified User in Consumer Electronics

Small-Business (50 or fewer emp.)

11/8/2022

"Great for helping to streamline order management"

4/5

What do you like best about Linnworks?

Easy to use platform with really extensive documentation on about the platform as well just in case you get stuck along the way Review collected by and hosted on G2.com.

What do you dislike about Linnworks?

It is a bit pricy compared to other similar platforms Review collected by and hosted on G2.com.

Response from Lucy Allen of Linnworks

edit

Hi,

Thanks for the positive review! It's great to hear how you've found the documentation and quarterly product roadmap sessions beneficial. We're always keen to keep you updated about new features and what's on the horizon so we really appreciate this feedback.

Thanks again.

Paul E.

Chief executive

Small-Business (50 or fewer emp.)

5/26/2022

"Software seems fine, but Cyber Security could be lacking"

3.5/5

What do you like best about Linnworks?

The onboarding process was fine, except that we were unable to discover at the outset which features would work for us and which should be discarded. Those features we wanted (order processing) are sound and just need care in setting up - this will yield significant efficiencies. Stock tracking in warehouses, 3PL and owned, is fine generally, but the Amazon FBA stock figures would be completely misleading and should not be used. Review collected by and hosted on G2.com.

What do you dislike about Linnworks?

For an IT business, there appears to be scant regard for cyber security, certainly no MFA/2FA log-ins or acceptance that data like bank details should not be communicated through e-mails where it is wide open to fraudsters Review collected by and hosted on G2.com.

Response from Lucy Allen of Linnworks

edit

Hi Paul,

Thanks for your comprehensive review! Despite it being just the start of your Linnworks journey, it's great to hear about the time, cost and error savings our software will offer to your business. We look forward to growing our relationship and partnership with you even further.

Thanks for sharing your concerns around cyber security also, I'll make sure to pass this information back to the relevant teams.

We really appreciate your feedback.

Verified User in Retail

Mid-Market (51-1000 emp.)

11/8/2022

"Very pleased with Linnworks, all features involved, and still much more for us to learn"

4/5

What do you like best about Linnworks?

Fluid integration into our business allowing marketplace sales Review collected by and hosted on G2.com.

What do you dislike about Linnworks?

Lack of centralised customer service options Review collected by and hosted on G2.com.

Response from Lucy Allen of Linnworks

edit

Hi Paul,

Thanks for your review! It's always great to hear from new customers. We look forward to growing our relationship and partnership with you even further.

Thanks for your feedback about customer service options also. I'll make sure to pass on this information to our product team.

We really appreciate your feedback.

Alan C.

Operations Director

Small-Business (50 or fewer emp.)

8/24/2022

"Comprehensive but needs support"

4.5/5

What do you like best about Linnworks?

Easy to use and very intuitive. Ideal for any e-comm based business. Review collected by and hosted on G2.com.

What do you dislike about Linnworks?

Some of the integrations aren't as described and very confusing. Review collected by and hosted on G2.com.

Response from Lucy Allen of Linnworks

edit

Hi Alan,

Thanks for the review. It's great to hear that you find our platform intuitive and easy to use. Thanks for the feedback about the integrations also, we're always striving to make our documentation and training as helpful as possible so we'll make sure to take your points on board.

Nick W.

Director

Small-Business (50 or fewer emp.)

2/17/2022

"Built a business supported by Linnworks"

4.5/5

What do you like best about Linnworks?

Linnworks has supported our growth from startup through to currently a multi-million business and has room for further growth. Linnworks has a wide range of features from omni-channel both in sales and shipping integrations, good inventory management and covers every area of our 3PL business. There is not an order transaction that doesn't go through Linnworks. Reliability is excellent and the Client Success program has helped move us further forward in the transition from desktop to .net. Review collected by and hosted on G2.com.

What do you dislike about Linnworks?

As with all systems, there are some features/functionality that could be improved. As a 3PL, our use is slightly different to that of a business operating the sales through to shipping for their own. Therefore we provide Linnworks with slightly different challenges to overcome! One area that we have had to develop is a client facing reporting system which successfully uses the Linnworks API to filter data appropriately. Review collected by and hosted on G2.com.

What problems is Linnworks solving and how is that benefiting you?

We're currently transitioning from desktop version to .net and this has brought some challenges to overcome partly from an internal process-change and also some technical development needed from Linnworks. Also as part of that process re-engineering, Linnworks are with us on site to suggest best-practice improvements we can make which are supported by Linnworks. Review collected by and hosted on G2.com.

Response from Lucy Allen of Linnworks

edit

Hi Nick,

Thanks so much for the comprehensive and positive review! We love hearing how our software has supported your tremendous business growth. We look forward to helping your business automate processes and grow even further.

We really appreciate your feedback.

Verified User in Consumer Electronics

Mid-Market (51-1000 emp.)

10/25/2022

"Broken with no support"

0/5

What do you like best about Linnworks?

Nothing at this time, but resolving our issue would change that. Review collected by and hosted on G2.com.

What do you dislike about Linnworks?

It has been over one month since our inventory last synced to BigCommerce. SkuVault has been unable to fix the issue. We are paying an enormous amount of money to be forced to manually update our inventory. Review collected by and hosted on G2.com.