Linnworks Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the automation and efficiency of Linnworks in managing inventory and streamlining operations across multiple channels. (6 mentions)

Users value the ease of use of Linnworks, enjoying efficient automation and simplified inventory and order management. (5 mentions)

Users praise Linnworks for its efficiency improvement, streamlining inventory, order management, and reporting tasks seamlessly. (5 mentions)

Users appreciate the platform versatility of Linnworks, effectively unifying sales across multiple channels for seamless management. (5 mentions)

Users appreciate the easy order management of Linnworks, simplifying inventory and sales channel integration efficiently. (4 mentions)

Users find the difficult learning curve with Linnworks challenging, affecting their overall experience despite its functionality. (3 mentions)

Users face long waiting times for support, with some tickets taking months to resolve and poor communication issues. (3 mentions)

Users express frustration over poor customer support, citing slow response times and unresolved issues affecting their experience. (3 mentions)

Users experience slow service from Linnworks, with long response times and unresolved support tickets impacting their satisfaction. (3 mentions)

Users find Linnworks' complex usability challenging, especially for newcomers, with slow customer support exacerbating the issue. (2 mentions)

5 Pros or Advantages of Linnworks

1. Inventory Management

Users appreciate the automation and efficiency of Linnworks in managing inventory and streamlining operations across multiple channels.

See 6 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Centralized Operations and Seamless Automation with Linnworks"

What do you like about Linnworks?

I like that Linnworks centralizes our operations and ensures easy scaling, efficiency and helps us enhance customer experience. I like that the tool

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Effortless Inventory and Order Management with Powerful Automation"

What do you like about Linnworks?

I like that Linnworks comes with features that makes inventory, listing, and order management easy and it also makes generating reports easy. It come

2. Ease of Use

Users value the ease of use of Linnworks, enjoying efficient automation and simplified inventory and order management.

See 5 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Centralized Operations and Seamless Automation with Linnworks"

What do you like about Linnworks?

I like that Linnworks centralizes our operations and ensures easy scaling, efficiency and helps us enhance customer experience. I like that the tool

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Effortless Inventory and Order Management with Powerful Automation"

What do you like about Linnworks?

I like that Linnworks comes with features that makes inventory, listing, and order management easy and it also makes generating reports easy. It come

3. Efficiency Improvement

Users praise Linnworks for its efficiency improvement, streamlining inventory, order management, and reporting tasks seamlessly.

See 5 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Centralized Operations and Seamless Automation with Linnworks"

What do you like about Linnworks?

I like that Linnworks centralizes our operations and ensures easy scaling, efficiency and helps us enhance customer experience. I like that the tool

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Effortless Inventory and Order Management with Powerful Automation"

What do you like about Linnworks?

I like that Linnworks comes with features that makes inventory, listing, and order management easy and it also makes generating reports easy. It come

4. Platform Versatility

Users appreciate the platform versatility of Linnworks, effectively unifying sales across multiple channels for seamless management.

See 5 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Centralized Operations and Seamless Automation with Linnworks"

What do you like about Linnworks?

I like that Linnworks centralizes our operations and ensures easy scaling, efficiency and helps us enhance customer experience. I like that the tool

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Effortless Inventory and Order Management with Powerful Automation"

What do you like about Linnworks?

I like that Linnworks comes with features that makes inventory, listing, and order management easy and it also makes generating reports easy. It come

5. Order Management

Users appreciate the easy order management of Linnworks, simplifying inventory and sales channel integration efficiently.

See 4 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Centralized Operations and Seamless Automation with Linnworks"

What do you like about Linnworks?

I like that Linnworks centralizes our operations and ensures easy scaling, efficiency and helps us enhance customer experience. I like that the tool

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Effortless Inventory and Order Management with Powerful Automation"

What do you like about Linnworks?

I like that Linnworks comes with features that makes inventory, listing, and order management easy and it also makes generating reports easy. It come

5 Cons or Disadvantages of Linnworks

1. Difficult Learning

Users find the difficult learning curve with Linnworks challenging, affecting their overall experience despite its functionality.

See 3 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Centralized Operations and Seamless Automation with Linnworks"

What do you dislike about Linnworks?

Besides the steep learning experience, Linnworks works really well. No complaints.

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Efficient Multichannel Automation, But Interface and Support Need Improvement"

What do you dislike about Linnworks?

Linnworks interface gets overwhelming, more so with new users, and some technical requirements are needed The customer help we obtain from Linnworks

2. Long Waiting Times

Users face long waiting times for support, with some tickets taking months to resolve and poor communication issues.

See 3 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Efficient Multichannel Automation, But Interface and Support Need Improvement"

What do you dislike about Linnworks?

Linnworks interface gets overwhelming, more so with new users, and some technical requirements are needed The customer help we obtain from Linnworks

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Linnworks; Delivers Accurate Inventory Management Measures, with Fulfillment of E-commerce Services"

What do you dislike about Linnworks?

Linnworks offers a broad array of features, which means that setting it up often requires a higher level of technical expertise. I have also noticed t

3. Poor Customer Support

Users express frustration over poor customer support, citing slow response times and unresolved issues affecting their experience.

See 3 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Efficient Multichannel Automation, But Interface and Support Need Improvement"

What do you dislike about Linnworks?

Linnworks interface gets overwhelming, more so with new users, and some technical requirements are needed The customer help we obtain from Linnworks

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Linnworks; Delivers Accurate Inventory Management Measures, with Fulfillment of E-commerce Services"

What do you dislike about Linnworks?

Linnworks offers a broad array of features, which means that setting it up often requires a higher level of technical expertise. I have also noticed t

4. Slow Service

Users experience slow service from Linnworks, with long response times and unresolved support tickets impacting their satisfaction.

See 3 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Efficient Multichannel Automation, But Interface and Support Need Improvement"

What do you dislike about Linnworks?

Linnworks interface gets overwhelming, more so with new users, and some technical requirements are needed The customer help we obtain from Linnworks

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Linnworks; Delivers Accurate Inventory Management Measures, with Fulfillment of E-commerce Services"

What do you dislike about Linnworks?

Linnworks offers a broad array of features, which means that setting it up often requires a higher level of technical expertise. I have also noticed t

5. Complex Usability

Users find Linnworks' complex usability challenging, especially for newcomers, with slow customer support exacerbating the issue.

See 2 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Efficient Multichannel Automation, But Interface and Support Need Improvement"

What do you dislike about Linnworks?

Linnworks interface gets overwhelming, more so with new users, and some technical requirements are needed The customer help we obtain from Linnworks

Charlie O.

Mid-Market (51-1000 emp.)

4.5/5

"Great software to connect modern ecommerce"

What do you dislike about Linnworks?

The platform's UI can sometimes be a bit hard to use. Improvements to the user interface would be significant. Reporting could also be improved to be

G2 reviews are authentic and verified.

Here's how.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

5/24/2023

"SkuVault review"

4/5

What do you like best about Linnworks?

Sku vault customer service is on point in terms of timely support and helpfulness Review collected by and hosted on G2.com.

What do you dislike about Linnworks?

the scanning process of Skuvault is very repetetive. Interface and layout of how the products are displayed could be more flexible and adjustable. Review collected by and hosted on G2.com.

kunal m.

Full-stack Developer

Small-Business (50 or fewer emp.)

11/8/2022

"Very Highly recommended Inventory Control Software"

5/5

What do you like best about Linnworks?

Being IT guy, I can say Linnworks REST API, Order processing and the Listing tool is the very best features in Linnworks. Supports almost every channel which is not found in others. Review collected by and hosted on G2.com.

What do you dislike about Linnworks?

Nothing has been Found till today, which I dislike. so here Everything is perfect yes support staff sometime found difficulty in providing solution but by creating ticket we can get solution. Review collected by and hosted on G2.com.

Response from Lucy Allen of Linnworks

edit

Hi Kunal,

Thanks so much for the positive review. We love hearing from happy customers and it's great that you find our software user friendly.

Thanks again!

Karl S.

Small-Business (50 or fewer emp.)

4/17/2023

"New user but very impressed so far"

5/5

What do you like best about Linnworks?

We've only been live for 2 weeks so far but the onboarding has been excellent. Review collected by and hosted on G2.com.

What do you dislike about Linnworks?

The only issue I've had so far is not being able to disclude items from stock forecasting. Review collected by and hosted on G2.com.

Response from Lucy Allen of Linnworks

edit

Hi Karl,

Thanks for the positive review. It's great to hear that your onboarding went well, we look forward to continuing this partnership.

I'll make sure to pass on your information about stock forecasting to the product team.

Thanks again!

Peter C.

Director

Small-Business (50 or fewer emp.)

11/8/2022

"A pretty solid inventory/order management platform for our business"

3.5/5

What do you like best about Linnworks?

The wide number of carrier integrations and the full clarity of stock availability alongside open orders. Review collected by and hosted on G2.com.

What do you dislike about Linnworks?

Smarter order rule action that can update order attributes. Better integration with Shopify, e.g Flow, order tags, frontend returns management etc. We'd love more physical retail support such as Vend or Lightspeed. Shopify POS is available but isn't great. Review collected by and hosted on G2.com.

Response from Lucy Allen of Linnworks

edit

Hi Peter,

Thanks for the review! It's great to hear how you've been able to ship higher volumes and push new products to sales channels quicker than ever before with our software.

We really appreciate your product suggestions also. I'll make sure to share this information with the product team.

Thanks again!

Denise P.

Director

Small-Business (50 or fewer emp.)

11/8/2022

"Linnworks provides a central hub for all my ecommerce business"

5/5

What do you like best about Linnworks?

Allows me to create 1 listing which is then pushed to all my eBay and Amazon accounts Review collected by and hosted on G2.com.

What do you dislike about Linnworks?

Can be frustrating listing on Amazon. Although this is more to do with Amazon than Linnworks Review collected by and hosted on G2.com.

Response from Lucy Allen of Linnworks

edit

Hi Denise,

Thanks so much for the positive review! We love hearing how our software is a central hub for your ecommerce business and facilitates the integrations you need.

We really appreciate your feedback.

Thanks again!

Verified User in Medical Devices

Small-Business (50 or fewer emp.)

5/4/2023

"Linnworks did what it said on the tin."

4/5

What do you like best about Linnworks?

It is always reliable and helps you manage your channels well. Review collected by and hosted on G2.com.

What do you dislike about Linnworks?

I wish it was a bit more user friendly but if you take your time to find solutions they are there to be found. Review collected by and hosted on G2.com.

Response from Lucy Allen of Linnworks

edit

Hi,

Thanks for the positive review. It's great to hear that you can rely on Linnworks to manage your selling channels.

We also really appreciate feedback so I'll make sure to pass on your user friendly point to the UX team and feel free to share more information in our support channels. We want to make your experience as easy as possible.

Thanks again.

Stuart N.

General Manager

Small-Business (50 or fewer emp.)

8/16/2022

"helpful friendly service"

4.5/5

What do you like best about Linnworks?

Easy to use and manage the system is quite intuitive Review collected by and hosted on G2.com.

What do you dislike about Linnworks?

They are very slow at responding to questions Review collected by and hosted on G2.com.

What problems is Linnworks solving and how is that benefiting you?

We need a quicker way to process orders from eBay as manually entering the order was taking too much time. We need an online solution to connect our eBay account to our website, Linnworks provided this solution to send our order on eBay directly to our website. All that was required was some changes to the back end of the website to accommodate the eBay orders. Review collected by and hosted on G2.com.

Response from Lucy Allen of Linnworks

edit

Hi Stuart,

Thanks for the review. It's great to hear how easy you find using Linnworks and how it's streamlined the order management of your eBay orders.

I'll make sure to pass on your feedback about the response times. Customer service is key to us here at Linnworks and we take pride in the level of quality support we provide.

Thanks again.

Jess F.

Owner, Admin, UX

Small-Business (50 or fewer emp.)

11/10/2022

"Linnworks saved us from Netsuite"

4.5/5

What do you like best about Linnworks?

Inventory control is perfect and channel integration works great with a wide variety. We're able to create a report of on-demand production items! Review collected by and hosted on G2.com.

What do you dislike about Linnworks?

Our team thinks that reporting overall could be better. Review collected by and hosted on G2.com.

Response from Lucy Allen of Linnworks

edit

Hi Jess,

Thanks for the review. It's great to hear that our inventory functionality and channel integrations are positively supporting your business. Thanks for the feedback on reporting also, we'd love to find out more specifics on this so please feel free to reach out to our support team with more information. We really appreciate your feedback.

Verified User in Retail

Small-Business (50 or fewer emp.)

11/15/2022

"Very useful inventory management and order processing system"

4/5

What do you like best about Linnworks?

I really like the web interface, especially when it comes to searching, creating and amending orders. Also, when it comes to inventory, I like all the options that I have to sort my products. Review collected by and hosted on G2.com.

What do you dislike about Linnworks?

There are not that many integrations with other systems, and especially Amazon, I am a bit disappointed that the FBA integration does not have more options and features. Review collected by and hosted on G2.com.

Response from Lucy Allen of Linnworks

edit

Hi Jamie,

Thanks for the review! It's great to hear about your positive experience with our platform.

We also appreciate your integration feedback and would love to follow up with you to find out more and hear your feature suggestions.

Thanks again.

Chana H.

owner and manager of company

Small-Business (50 or fewer emp.)

11/8/2022

"It is amazing for stock control and being able to see stats."

4.5/5

What do you like best about Linnworks?

Inventory and stock control are really great for selling variations Review collected by and hosted on G2.com.

What do you dislike about Linnworks?

It can be quite technical and is difficult to teach/learn Review collected by and hosted on G2.com.

Response from Lucy Allen of Linnworks

edit

Hi Chana,

Thanks for the review! It's great to hear how our software has helped you with inventory control for your selling variations.

In regards to your technical comment, I just wanted to remind you that we have a collection of 101 and masterclass webinars that you may find beneficial. I've also included a link to our training website where you can find tutorials on our key functionality. We also have the option of additional training sessions that you can arrange by reaching out to our support team.

Thanks again for the feedback, we really appreciate it.

See how Linnworks improved