Linnworks Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the automation and efficiency of Linnworks in managing inventory and streamlining operations across multiple channels. (6 mentions)

Users value the ease of use of Linnworks, enjoying efficient automation and simplified inventory and order management. (5 mentions)

Users praise Linnworks for its efficiency improvement, streamlining inventory, order management, and reporting tasks seamlessly. (5 mentions)

Users appreciate the platform versatility of Linnworks, effectively unifying sales across multiple channels for seamless management. (5 mentions)

Users appreciate the easy order management of Linnworks, simplifying inventory and sales channel integration efficiently. (4 mentions)

Users find the difficult learning curve with Linnworks challenging, affecting their overall experience despite its functionality. (3 mentions)

Users face long waiting times for support, with some tickets taking months to resolve and poor communication issues. (3 mentions)

Users express frustration over poor customer support, citing slow response times and unresolved issues affecting their experience. (3 mentions)

Users experience slow service from Linnworks, with long response times and unresolved support tickets impacting their satisfaction. (3 mentions)

Users find Linnworks' complex usability challenging, especially for newcomers, with slow customer support exacerbating the issue. (2 mentions)

5 Pros or Advantages of Linnworks

1. Inventory Management

Users appreciate the automation and efficiency of Linnworks in managing inventory and streamlining operations across multiple channels.

See 6 mentions

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Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Centralized Operations and Seamless Automation with Linnworks"

What do you like about Linnworks?

I like that Linnworks centralizes our operations and ensures easy scaling, efficiency and helps us enhance customer experience. I like that the tool

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Effortless Inventory and Order Management with Powerful Automation"

What do you like about Linnworks?

I like that Linnworks comes with features that makes inventory, listing, and order management easy and it also makes generating reports easy. It come

2. Ease of Use

Users value the ease of use of Linnworks, enjoying efficient automation and simplified inventory and order management.

See 5 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Centralized Operations and Seamless Automation with Linnworks"

What do you like about Linnworks?

I like that Linnworks centralizes our operations and ensures easy scaling, efficiency and helps us enhance customer experience. I like that the tool

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Effortless Inventory and Order Management with Powerful Automation"

What do you like about Linnworks?

I like that Linnworks comes with features that makes inventory, listing, and order management easy and it also makes generating reports easy. It come

3. Efficiency Improvement

Users praise Linnworks for its efficiency improvement, streamlining inventory, order management, and reporting tasks seamlessly.

See 5 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Centralized Operations and Seamless Automation with Linnworks"

What do you like about Linnworks?

I like that Linnworks centralizes our operations and ensures easy scaling, efficiency and helps us enhance customer experience. I like that the tool

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Effortless Inventory and Order Management with Powerful Automation"

What do you like about Linnworks?

I like that Linnworks comes with features that makes inventory, listing, and order management easy and it also makes generating reports easy. It come

4. Platform Versatility

Users appreciate the platform versatility of Linnworks, effectively unifying sales across multiple channels for seamless management.

See 5 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Centralized Operations and Seamless Automation with Linnworks"

What do you like about Linnworks?

I like that Linnworks centralizes our operations and ensures easy scaling, efficiency and helps us enhance customer experience. I like that the tool

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Effortless Inventory and Order Management with Powerful Automation"

What do you like about Linnworks?

I like that Linnworks comes with features that makes inventory, listing, and order management easy and it also makes generating reports easy. It come

5. Order Management

Users appreciate the easy order management of Linnworks, simplifying inventory and sales channel integration efficiently.

See 4 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Centralized Operations and Seamless Automation with Linnworks"

What do you like about Linnworks?

I like that Linnworks centralizes our operations and ensures easy scaling, efficiency and helps us enhance customer experience. I like that the tool

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Effortless Inventory and Order Management with Powerful Automation"

What do you like about Linnworks?

I like that Linnworks comes with features that makes inventory, listing, and order management easy and it also makes generating reports easy. It come

5 Cons or Disadvantages of Linnworks

1. Difficult Learning

Users find the difficult learning curve with Linnworks challenging, affecting their overall experience despite its functionality.

See 3 mentions

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Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Centralized Operations and Seamless Automation with Linnworks"

What do you dislike about Linnworks?

Besides the steep learning experience, Linnworks works really well. No complaints.

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Efficient Multichannel Automation, But Interface and Support Need Improvement"

What do you dislike about Linnworks?

Linnworks interface gets overwhelming, more so with new users, and some technical requirements are needed The customer help we obtain from Linnworks

2. Long Waiting Times

Users face long waiting times for support, with some tickets taking months to resolve and poor communication issues.

See 3 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Efficient Multichannel Automation, But Interface and Support Need Improvement"

What do you dislike about Linnworks?

Linnworks interface gets overwhelming, more so with new users, and some technical requirements are needed The customer help we obtain from Linnworks

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Linnworks; Delivers Accurate Inventory Management Measures, with Fulfillment of E-commerce Services"

What do you dislike about Linnworks?

Linnworks offers a broad array of features, which means that setting it up often requires a higher level of technical expertise. I have also noticed t

3. Poor Customer Support

Users express frustration over poor customer support, citing slow response times and unresolved issues affecting their experience.

See 3 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Efficient Multichannel Automation, But Interface and Support Need Improvement"

What do you dislike about Linnworks?

Linnworks interface gets overwhelming, more so with new users, and some technical requirements are needed The customer help we obtain from Linnworks

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Linnworks; Delivers Accurate Inventory Management Measures, with Fulfillment of E-commerce Services"

What do you dislike about Linnworks?

Linnworks offers a broad array of features, which means that setting it up often requires a higher level of technical expertise. I have also noticed t

4. Slow Service

Users experience slow service from Linnworks, with long response times and unresolved support tickets impacting their satisfaction.

See 3 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Efficient Multichannel Automation, But Interface and Support Need Improvement"

What do you dislike about Linnworks?

Linnworks interface gets overwhelming, more so with new users, and some technical requirements are needed The customer help we obtain from Linnworks

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Linnworks; Delivers Accurate Inventory Management Measures, with Fulfillment of E-commerce Services"

What do you dislike about Linnworks?

Linnworks offers a broad array of features, which means that setting it up often requires a higher level of technical expertise. I have also noticed t

5. Complex Usability

Users find Linnworks' complex usability challenging, especially for newcomers, with slow customer support exacerbating the issue.

See 2 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Efficient Multichannel Automation, But Interface and Support Need Improvement"

What do you dislike about Linnworks?

Linnworks interface gets overwhelming, more so with new users, and some technical requirements are needed The customer help we obtain from Linnworks

Charlie O.

Mid-Market (51-1000 emp.)

4.5/5

"Great software to connect modern ecommerce"

What do you dislike about Linnworks?

The platform's UI can sometimes be a bit hard to use. Improvements to the user interface would be significant. Reporting could also be improved to be

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Zulfiqar M.

Sr. Manager Integrations

Mid-Market (51-1000 emp.)

11/22/2022

"The Best Inventory & Order Management System. Best WMS"

4/5

What do you like best about Linnworks?

We are using Linnworks since 2013 and it is very easy to use, we can manage to process 1000 orders in very less time, and we can create custom packing and pick lists for easy picking and packing goods, Review collected by and hosted on G2.com.

What do you dislike about Linnworks?

Linnworks is not giving database access, we can't develop more apps with linnworks because of database nonavailability, One more thing is we can not add any custom field in the inventory view. Review collected by and hosted on G2.com.

What problems is Linnworks solving and how is that benefiting you?

Order Management - Before linnworks it was really hard to manage orders and resends, now we can easily ship the orders without any delay.

Inventory Management - Inventory Management can't be easy as linnworks is providing the system.

Custom Templates - We can create custom templates for Picking, Picking, and customer invoices.

Reporting - We can write custom Queries for any type of report. Review collected by and hosted on G2.com.

Response from Lucy Allen of Linnworks

edit

Hi Zulfiqar,

Thanks so much for the review! It's great to hear how our software has helped you save time and easily manage your orders.

Regarding our database, we cannot provide this access due to security reasons but we do have an API and a host of integrations available in our app store.

Thanks again.

Rob M.

Managing Director

Small-Business (50 or fewer emp.)

5/23/2023

"Great onboarding team"

3.5/5

What do you like best about Linnworks?

scoping and onboarding were very thorough Review collected by and hosted on G2.com.

What do you dislike about Linnworks?

no having access to a demo account before signing Review collected by and hosted on G2.com.

Response from Lucy Allen of Linnworks

edit

Hi Rob,

Thanks for the review. It's great to hear about your positive onboarding experience and how Linnworks has provided one source of truth for your orders and inventory.

Thanks for feedback about the demo account also, we're looking into this as a priority.

Thanks again!

Beverley T.

Business Owner

Small-Business (50 or fewer emp.)

11/8/2022

"Reliable software which enables us to sell on multiple platforms at once"

5/5

What do you like best about Linnworks?

Issues with the system being down are rare, the stock level ensures we keep our stock levels accurate. Enables us to create bundles and still maintain accurate stock records when bundles of products sell. Review collected by and hosted on G2.com.

What do you dislike about Linnworks?

Can be a struggle to learn. Took a long time for us to get our heads around how to do things, the processes don't feel particularly intuitive to us. I feel like we may not be making the most of the software but I don't know what I don't know, if you see what I mean. Review collected by and hosted on G2.com.

Response from Lucy Allen of Linnworks

edit

Hi Beverley,

Thanks so much for the positive review. We love hearing how our software has enabled you to seamlessly sell on multiple marketplaces and maintain accurate stock levels.

We really appreciate your feedback about the UX also. In case you're not aware, we have a collection of 101 and masterclass webinars that you may find beneficial. I've also included a link to our training website where you can find tutorials on our key functionality. We also have the option of additional training sessions that you can arrange by reaching out to our support team. We would love to make sure you are getting the most value out of the platform.

See how Linnworks improved

Charlene M.

Small-Business (50 or fewer emp.)

2/23/2023

"GReat system to stay on top of Stock Control"

5/5

What do you like best about Linnworks?

Like the way I can see what stock I have and what is due in. Also like the way I can create purchase orders using my current stock levels Review collected by and hosted on G2.com.

What do you dislike about Linnworks?

Not being able to change the price for my listings Review collected by and hosted on G2.com.

Response from Lucy Allen of Linnworks

edit

Hi Charlene,

Thanks so much for the review. It's great to hear that our software has enabled your team to get back to focussing on your other goals.

In terms of updating the price on your listings, I've added an article on how you can do this manually or in bulk. Hopefully this will resolve your issue but if you need any further assistance please do not hesitate in reaching out to the support team.

Thanks again!

See how Linnworks improved

Michal M.

Small-Business (50 or fewer emp.)

2/23/2023

"Great AIO Solution"

3.5/5

What do you like best about Linnworks?

Options to integrate with many platforms and great import/export engine. Review collected by and hosted on G2.com.

What do you dislike about Linnworks?

Not the best solution for fashion retailers but we managed to find workarounds etc. to make it work for us. Review collected by and hosted on G2.com.

Response from Lucy Allen of Linnworks

edit

Hi Michal,

Thanks for the review! We love hearing how customers like you are benefiting from having all key inventory processes in one place using our platform. It's also great to hear how you've customised to make it work best for you.

Thanks again.

Brooke R.

Lead Customer Service Representative

Mid-Market (51-1000 emp.)

7/26/2022

"Wonderful Inventory Management System"

4.5/5

What do you like best about Linnworks?

The multiple different options for different stores. This option allows us to serve our marketplaces as well as any internal orders. The software is very customizable and very user-friendly. The variety of customizable options is extremely helpful with day-to-day tasks. The option to provide certain security levels to based on the specific person is also very helpful to ensure there are no errors that occur when a specific user is using working with the software. The software works very well with the other software we currently use as well example Shopify is the software we use for our website and this software works very well with Shopify as well as Ship Station. It always works very well with our current CRM software that is used Salespad. Review collected by and hosted on G2.com.

What do you dislike about Linnworks?

When updates are made the changes are often very different from the original platform and can be confusing at times. However, once you are past the initial shock of the changes it becomes very simple to work with the changes. The color scheme could be better it would be nice to see more vibrant colors the gray background is not the most appealing color. The loading time of the reports could also be a little quicker however, I feel this likely varies based on the number of SKUs and locations that are being searched. These are very minor dislikes and most of the dislikes do not impact the function of the software itself. Review collected by and hosted on G2.com.

What problems is Linnworks solving and how is that benefiting you?

The inventory function is wonderful and is very easy to adjust. There are many ways to search and many different categories to personalize based on the information that is needed. Being able to see what inventory exist in multiple warehouse locations on one screen is very helpful with processing orders and ensuring product is being shipped from the appropriate warehouse. Being able to see the stock levels at multiple warehouses at one time is also very beneficial to purchasing products and stocking levels that are needed based on which warehouse is moving the most product. The overall performance of the software is wonderful and very helpful to multiple departments and does not require multiple different software to function. Review collected by and hosted on G2.com.

Filiz C.

Head of B2B and Marketplaces Sales

Small-Business (50 or fewer emp.)

11/8/2022

"Best software for e-commerce business"

4/5

What do you like best about Linnworks?

Linnworks has integration with all significant marketplace companies. Thus, we can collect all orders in a single system. In addition, our stock management has become much easier as the sold products are deducted from the stock instantly. Their customer service is quick enough and very helpful most of the time. Review collected by and hosted on G2.com.

What do you dislike about Linnworks?

The onboarding process was not smooth. In this process, We could not get enough information to use the system effectively. The documentation on the help pages is beneficial, but I would have preferred more videos instead. Review collected by and hosted on G2.com.

Response from Lucy Allen of Linnworks

edit

Hi Filiz,

Thanks for the positive review! It's great to hear how our software has helped you with stock management across multiple marketplaces.

Thanks for your feedback about the onboarding process also. This information helps us improve both the product and service we provide so we really appreciate your feedback. I've included a link to our training site below which has video tutorials on our core functionality which you may find useful.

Thanks again.

See how Linnworks improved

Verified User in Apparel & Fashion

Small-Business (50 or fewer emp.)

5/12/2023

"SkuVault Review"

3.5/5

What do you like best about Linnworks?

It is very easy to adjust inventory levels. SkuVault also integrates well into our other platforms Review collected by and hosted on G2.com.

What do you dislike about Linnworks?

You have to be annoying precise when entering search terms Review collected by and hosted on G2.com.

David W.

Operations Manager

Small-Business (50 or fewer emp.)

2/23/2023

"The best wms available currently"

5/5

What do you like best about Linnworks?

The integrations across multiple carriers and stores allows for seamless access to everything you need. Review collected by and hosted on G2.com.

What do you dislike about Linnworks?

Lacking in some stock and rules based features. Review collected by and hosted on G2.com.

Response from Lucy Allen of Linnworks

edit

Hi David,

Thanks for the positive review! It's amazing to hear that you've been able to use Linnworks as a central hub for streamlining processes.

We also really appreciate product feedback so we'd love for you to share more details about the stock features so we can make improvements.

Thanks again.

Nicole P.

Corporate Operations Specialist

Small-Business (50 or fewer emp.)

1/31/2023

"Outstanding Inventory/Order management system"

5/5

What do you like best about Linnworks?

I enjoy the real-time inventory tracking as well as being able to process sales orders all in one. Review collected by and hosted on G2.com.

What do you dislike about Linnworks?

The dashboard functionality could use some re-innovating. I want to pull reports on specific aspects which I cannot. For example, I would like to pull information on how many units we sold in December 2022, not how many sales. I would also like to see how many units were sold across our various sales channels. Review collected by and hosted on G2.com.

Response from Lucy Allen of Linnworks

edit

Hi Nicole,

Thanks so much for the review. We love hearing how our platform makes an impact on your inventory and order management.

We also really appreciate your dashboard feedback and suggestions. I've shared this with our product analytics team.

Thanks again!