Wish we had found Linnworks so much sooner, so dedicated to providing support and new opportunities for businesses. Haven't yet had time to take advantage of everything has to offer but will be doing asap. So easy to get help and support above and beyond what we have been familiar with. So reasonably priced too. Love Linnworks! Review collected by and hosted on G2.com.

It's hard to step for the first time but when you set up then it is very easy to use. Review collected by and hosted on G2.com.

Onboarding was excellent.

Comms are organised and fast, so far so good!

Knowledgeable staff.

Great software, easy to use and always improving.

Competitive pricing.

We now could not do without it! Review collected by and hosted on G2.com.

So far nothing, obviously there are limitations (nothing is perfect), but these were known and the workarounds are still far better than our previous system. Review collected by and hosted on G2.com.

it works reliability most of the time - if something has gone wrong it is for most customers and it is normally fixed very quickly

it has all the features and functions you need - and it does listen to customer when adding new features/functions

it is probably number one in the UK for this kind of software Review collected by and hosted on G2.com.

whilst I respect that it was very cheap for a great amount of time, i think better PR would have been good when annoucing price increases.

due to it's new starting price, it is not for first time sellers.

I would only recommend it to existing online sellers with high turnover and/or high number of SKUs/orders Review collected by and hosted on G2.com.

Reliable inventory management middleware for small multi-channel retailers. Easy integration of channels and couriers. Support documentation is generally good enough for non-IT staff to set up and manage integrations with technical expertise. Real-time chat support is generally very good, but support tickets can get lost in the system. Review collected by and hosted on G2.com.

Somewhat opaque pricing. Really not sure that the pricing for FBA orders represents good value for money. Review collected by and hosted on G2.com.

As a sole trader who works alone, I need to find time savings wherever I can, especially in peak periods. Linnworks does precisely that. Review collected by and hosted on G2.com.

My only criticism would be that sometimes advertised features, like listing items on marketplaces, can be a little patchy and waiting for solutions can take too long. Especially when, for example, Amazon makes a short notice change. Pricing is at the limit for a small business like me and any increase would be prohibitive. The previous attempt to increase prices would have priced me out and created a huge problem for me moving to another provider. Review collected by and hosted on G2.com.

Their sales and support staff were very attentive, but either they didn't understand our needs or something else because the integration with our custom storefront was a disaster. In six months, we didn't manage to come together for a solution for our needs. Review collected by and hosted on G2.com.

If we had been using a standard SaaS solution like Shopify, or merely been trying to maintain inventory between Amazon and Shopify, or whatever their standard solution "stories" were, there wouldn't have been any problems. The expectation we were sold didn't match up with our needs integrating their solution with our custom-built storefront. Review collected by and hosted on G2.com.

I feel that we have grown up with Linnworks, which has evolved significantly to a stage where it does everything we require. As time goes on, more functionality is being added. All systems can have faults and issues, and this is where Linnworks doesn't disappoint. I have always found their support team to be knowledgeable and responsive whether we are working in the evening, during the day or even at the weekend. Review collected by and hosted on G2.com.

It has a steep learning curve. It took us a long time to set it up the way we needed, which can be off-putting in the initial stages. All of the time spent on the set-up is an investment, and you will reap the rewards later. Sometimes I feel that more hand-holding would have been helpful in the setup process. Also, we need technical support to help us set up order rules to get the maximum benefit from this functionality. Review collected by and hosted on G2.com.

Everyone is connected and updated quickly. We had an outdated system of paper, emails and Trello board. Thankfully we now have one screen that keeps everyone up to date. Review collected by and hosted on G2.com.

We are still setting up some of our retail points. Every distributor has a different system, and we are committed to keeping it all in Linnworks, which means getting each service to communicate with the inventory and fulfillment system. -- An Update: I met with one of our digital sales providers and mentioned that we use Linnworks, but that it doesn't integrate with their system, so we need to manually key in orders from them. They asked who at Linnworks can help them get an integration working. I reached out to Linnworks and within 2 days have been able to get the info this sale provider needs and contacts with the people at Linnworks that can help make it happen. It was painless and I'm very happy with the helpfulness of the Linnworks support staff. Review collected by and hosted on G2.com.

Linnworks offers a wealth of integrations with most major domestic and international marketplaces and e-commerce CMS such as BigCommerce and Shopify. They also integrate with most carriers to make shipping simple. Review collected by and hosted on G2.com.

As with any system, bugs do crop up from time to time and it can be difficult to self-diagnose the issue and resolve it without assistance. Support is good however phone support do appear limited in their knowledge with most queries being referred to behind the scenes teams. This can be frustrating at times when a quick resolution is needed. Native integrations with major accounting software is lacking and we are reliant on third party applications to bridge this gap. Review collected by and hosted on G2.com.

Flexibility in the platform is one of its best features, and it can be extended directly via its developer platform. The platform's stability is also a big plus. We've never had any downtime that has affected us. Review collected by and hosted on G2.com.

The platform's UI can sometimes be a bit hard to use. Improvements to the user interface would be significant. Reporting could also be improved to be more intuitive. Review collected by and hosted on G2.com.