--- title: Lightspeed DMS Reviews meta_title: 'Lightspeed DMS Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Lightspeed DMS works for a business like yours. date_modified: '2026-07-08' parent_category: name: ERP url: https://www.g2.com/categories/erp --- # Lightspeed DMS Reviews **Vendor:** Lightspeed DMS **Category:** [Dealer Management Systems Software](https://www.g2.com/categories/dealer-management-systems) **Total Reviews:** 1 ## About Lightspeed DMS Lightspeed DMS is a comprehensive Dealer Management System designed to streamline operations for dealerships in the Powersports, Marine, RV, Trailer, Outdoor Power Equipment, and Golf industries. By integrating key departments such as sales, parts, service, and finance, Lightspeed DMS provides real-time visibility into every transaction, enabling informed decision-making and enhanced operational efficiency. Key Features and Functionality: - OEM Integration: Automatic synchronization with major Original Equipment Manufacturers (OEMs) ensures access to up-to-date price books, service bulletins, and warranty information. - Centralized Calendar: A unified calendar system allows for efficient management of customer appointments, CRM follow-ups, technician scheduling, unit deliveries, and departmental coordination. - Repair Event Cycle Time (RECT) Reporting: Tools to monitor and improve RECT, enhancing service department performance and customer satisfaction. - eSignature Capability: Facilitates electronic signing of contracts via email or text, reducing paper usage and expediting sales and service processes. - Multi-Facility Management: Provides synchronized data across multiple locations, offering comprehensive insights into parts, sales, service, and finance operations. - Mobile Access: A dedicated mobile app enables staff to perform service check-ins, capture customer information, and communicate service statuses directly from the sales lot or service area. Primary Value and Solutions Provided: Lightspeed DMS addresses the complexities of managing dealership operations by offering an integrated platform that connects all departments. This connectivity reduces manual tasks, minimizes errors, and enhances customer experiences. By providing real-time data and analytics, dealerships can make informed decisions that drive profitability and operational excellence. The system's industry-specific design ensures that it meets the unique needs of various dealership types, making it a versatile and essential tool for modern dealership management. ## Lightspeed DMS Reviews ### 1. Do not waste your time or money on this product unless Unit Sales is your business. **Rating:** 0.0/5.0 stars **Reviewed by:** Arvee L. | Service Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2026 **What do you like best about Lightspeed DMS?** It has an app for mobile use. This allows us to not be tied to a workstation **What do you dislike about Lightspeed DMS?** The app is not very functional, the UI is clunky and requires too many clicks, if you click a link to take you to the communications in the RO you have to click 4 more links to get to the communication you originally clicked the link for. Such a time waister. I do not like that lighspeed spams my customers, I do not like that they send their customers to me to see if I can help them figure out how to use their product. I do not like that the sales and support reps act like it is a huge imposition for us to ask them a question and that it takes 4-5 days to get an answer. I do not like that when there is an update that wipes out our data we can not get it back and this causes us to look bad to our customers. I do not like that we paid for training, and since they were not able to get our data uploaded in time we never got the training because our training time had expired. When we want to know about something on the RO, we cannot see the information in one screen, we have to bounce back and fourth between tabs to get the full picture. It just takes way too much effort to use. **What problems is Lightspeed DMS solving and how is that benefiting you?** We have found that Lightspeed is actually causing more issues than solving. We have had to create a work around for the way they created it to work. I cannot think of a single thing that Lightspeed has done to make our jobs easier. That is the purpose of a software, and it fails. - [View Lightspeed DMS pricing details and edition comparison](https://www.g2.com/products/lightspeed-dms/reviews?section=pricing&secure%5Bexpires_at%5D=2026-08-17+07%3A25%3A24+-0500&secure%5Bsession_id%5D=049063c7-1882-491f-b673-b0302a9a66d3&secure%5Btoken%5D=ad4b7cadead690c613aa0b538c43bc8ac76209ec9f15fb9da00476c7812f44e2&format=llm_user) ## Lightspeed DMS Features **Sales Force Automation** - Contact & Account Management - Partner Relationship Mgmt. (PRM) - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management - Contract/License Management **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics - Email Management - File Management - Deal Management **Vehicle & Equipment Inventory Management - Dealer Management Systems** - Real-Time Inventory Visibility - VIN & Serial Number Tracking - Floorplan Financing Management **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics - Workflow Management - Opportunity Management - Sales Pipeline Management - Reporting/Analytics - Calendar Management - Pipeline Management - Content Management - Communication Management - Visual Analytics - Template Management - Predictive Analytics - Document Management - Channel Management - Commission Management - Field Sales Management **Sales & Deal Management - Dealer Management Systems** - Contract & Document Generation - Lead-to-Close Deal Workflow - Deal Desking & Pricing Tools **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Service & Repair Management - Dealer Management Systems** - Appointment Scheduling - Repair Order (RO) Management - Technician Assignment & Labor Tracking **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support - Third-Party Integrations - Social Media Integration - Customer Support - Multi-Channel Social Integration **Parts & Warehouse Management - Dealer Management Systems** - Parts Catalog Integration - Parts Inventory & Bin Tracking **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation - Mobile Access - Lead Generation **Finance & Insurance (F&I) - Dealer Management Systems** - Lender Integrations - Regulatory Compliance Documentation - Loan & Lease Structuring **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - Third-Party Integration - Internal Chat Integration - Collaboration Tools - Prospecting Tools - Real-Time Data **Dealer Accounting - Dealer Management Systems** - Accounts Payable & Receivable - General Ledger - Dealer Financial Statements **Generative AI** - AI Text Generation - Generative AI - Proposal Generation **AI Capabilities - Dealer Management Systems** - AI-Driven Service Optimization - AI-Enabled Customer Engagement - AI-Powered Analytics & Insights - AI-Powered Sales Intelligence - AI-Enabled Inventory Optimization **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Calendar/Reminder System **Additional Functionality** - Search/Filter - Alerts/Notifications - Data Import/Export - Lead Capture - Batch Processing - Email Tracking - Tagging - Pipeline Reports - Drag & Drop - Segmentation - Customizable Fields - Role-Based Permissions - Interaction Tracking - CRM - Document Storage - AI Copilot - Contact Database - Referral Tracking - Quotes/Estimates - Multi-Channel Communication - Lead Qualification - Marketing Automation - Email Templates - Sales Reports - Customer Journey Mapping - Reminders - Lead Scoring - Data Security - Customizable Reports - Calendar Sync - For Startups - Performance Metrics - Sales Trend Analysis - For iPad Devices - Customizable Templates - Activity Tracking - Reporting & Statistics - For Mac Devices - Landing Pages/Web Forms - Lead Nurturing - Gamification - Prioritization - Web-based Deployment - Softphone - Single Sign On - Customer Database - Event Triggered Actions - Mobile App - Email Sequences - Customer Segmentation - Lead Assignment - For Small Businesses - Live Chat - Business Card/Badge Scanning - Data Visualization - Customer Social Profiles - Social Promotion - Monitoring - Engagement Tracking - Social Media Monitoring - Customer Engagement - Sentiment Analysis - Brand Tracking - Audience Targeting - Workflow Automation ## Top Lightspeed DMS Alternatives - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,691 reviews) - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - 4.4/5.0 (14,243 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - 4.4/5.0 (13,304 reviews)