# Lagoona CRM Reviews **Vendor:** Lagoona **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.0/5.0 **Total Reviews:** 1 ## About Lagoona CRM Lagoona CRM is a comprehensive customer relationship management platform designed to centralize and streamline business communications. It integrates various channels such as chats, social media, forms, and calls into a unified interface, presenting all customer interactions as cohesive conversations. This consolidation enhances operational visibility and connects seamlessly with advertising campaigns, facilitating improved decision-making and optimization of advertising algorithms. Developed with extensive experience in performance marketing, Lagoona CRM offers omnichannel data collection without the need for multiple tools or complex coding. Key Features and Functionality: - Unified Communication Interface: Aggregates all customer interactions across different channels into a single, organized panel, simplifying lead management and follow-ups. - Native Integration with Advertising Tools: Connects directly with advertising platforms, allowing for real-time data flow and optimization of marketing strategies. - User-Friendly Design: Features an intuitive and straightforward interface that enables quick setup and ease of use for the entire sales team. - Operational Analytics: Provides insights into response times, activity logs, cost analysis, and performance metrics, empowering data-driven decision-making. - Unlimited Users: Allows businesses to add their entire sales team without incurring additional costs, promoting collaboration and scalability. - Lead Distribution and Internal Communication: Facilitates organized lead distribution among team members and includes an internal chat system for seamless communication. Primary Value and Solutions Provided: Lagoona CRM addresses the challenge of fragmented customer communications by offering a centralized platform that unifies various interaction channels. This integration enhances team efficiency, improves response times, and provides comprehensive analytics for better strategic planning. By connecting directly with advertising tools, it ensures that marketing efforts are data-driven and optimized, leading to improved customer engagement and increased sales performance. The platform's user-friendly design and scalability make it suitable for businesses of all sizes, from freelancers to large enterprises, seeking to enhance their customer relationship management processes. ## Lagoona CRM Reviews ### 1. An incredible CRM: intuitive, easy to use, and key for organizing leads **Rating:** 4.0/5.0 stars **Reviewed by:** Priscila D. | Chief Marketing Officer / Chief Information Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2026 **What do you like best about Lagoona CRM?** An incredible CRM that allows us to organize all the leads daily. It is intuitive and easy to use, and the information it offers is just what I need to make decisions more easily. Although we are just learning to use it, I am sure it will become a GREAT product. The app seems phenomenal to me, although it still needs a bit of polishing to achieve what is expected from it. **What do you dislike about Lagoona CRM?** Being a new product, the development has been slow but steady. There is still work to be done on refining the KPIs, reports, the app, etc... **What problems is Lagoona CRM solving and how is that benefiting you?** Having a CRM like Lagoona has allowed me to capture more leads and organize them better. It also helps me know exactly where they are coming from, how they are being attended to, and in which areas we have room for improvement, both with our clients and in our sales processes. - [View Lagoona CRM pricing details and edition comparison](https://www.g2.com/products/lagoona-crm/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-24+15%3A27%3A29+-0500&secure%5Bsession_id%5D=f09793f8-2779-4d09-9800-2c709f1197c1&secure%5Btoken%5D=ae5291a324edabc09572040119d8b007891cd6d38e79a02f9c4db3d0bfd16ffa&format=llm_user) ## Lagoona CRM Features **Sales Force Automation** - Contact & Account Management - Partner Relationship Mgmt. (PRM) - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Generative AI** - AI Text Generation **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Lagoona CRM Alternatives - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,600 reviews) - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - 4.4/5.0 (14,147 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - 4.4/5.0 (13,195 reviews)