# Kroll Reviews **Vendor:** Kroll **Category:** [Cybersecurity Consulting Services](https://www.g2.com/categories/cybersecurity-consulting) **Average Rating:** 3.8/5.0 **Total Reviews:** 3 ## About Kroll Kroll experts provide rapid response to more than 3,000 cyber incidents of all types annually. We help countless more clients with litigation support (including expert witness services); managed detection and response services for both active threats and as an integral part of network security; notification solutions, including multilingual call center support; and proactive services, including general and threat-focused risk assessments, response planning, tabletop exercises and more. With years of public and private sector experience and law enforcement service, our cyber security experts can provide invaluable leadership at any point in the cyber risk continuum. Our experts are able to deliver best-in-class network, endpoint and cloud security through our managed detection and response solution, Kroll Responder. Responder handles every step, with 24x7 managed detection and response services fueled by threat hunting and superior incident response. Our collaborative team culture ensures you always benefit from the latest threat intelligence, best practices and technological advancements for every challenge, start to finish. Kroll is also a preferred/approved cyber security vendor for more than 50 cyber insurance carriers, including some of the largest underwriters in the world, and offers client-friendly retainers that cover both incident response and proactive services. ## Kroll Reviews ### 1. Difficult to fet through to anyone, but helpful once you do **Rating:** 2.5/5.0 stars **Reviewed by:** connor m. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2025 **What do you like best about Kroll?** the agent was knowledge and helpful. The phone line customer service is still bad **What do you dislike about Kroll?** I take back my comments, they have rectified the issue **Recommendations to others considering Kroll:** Advice- call people back! do your job **What problems is Kroll solving and how is that benefiting you?** It's an absolutely awful service. There is no live chat function, so you can't speak with anyone. There is a phone number, but NO ONE ANSWERS. I've been in the waiting queue for over 30 minutes on 3 occasions. When I finally got through to someone 2 days ago, my query was about my email address and she said she couldn't help because 'the system' was down, someone would call me back . And you can guess if anyone actually called me back. For a security company, it's absolutely ridiculous how poor the customer service is. It is practically non existent. So other than uploading personal data to the dashboard, there is nothing beyond that. I frankly don't know what they actually do other than just hold confidential data. How is that going to benefit anyone! I'm STILL waiting to get through to anyone , and when (if!) I finally do, I just face talking to an agent who defers the issue and says 'someone' will call you back. It's utterly awful and so frustrating . ### 2. Undoubtedly Best in business **Rating:** 4.0/5.0 stars **Reviewed by:** Puneet G. | Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 31, 2023 **What do you like best about Kroll?** We are taking valuation services from kroll, the kind of accuracy they are providing after the thorough analysis is literally commendable. It has resulted in increased results for us. **What do you dislike about Kroll?** The hierarchy of the organisation is quiet big, which takes few escalation and few moments to resolve the question but apart from this it is quite good in other aspects. **Recommendations to others considering Kroll:** Methods followed by them is completely accurate, praise to every member. **What problems is Kroll solving and how is that benefiting you?** Earlier we were struggling to get more accurate valuation which was required but after joining hands with them we are getting almost everything on point, which has significantly increased performance ### 3. i work with **Rating:** 5.0/5.0 stars **Reviewed by:** karen a. | team leader, Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2019 **Describe the project or task Kroll helped with:** it is getting better with time but just a little theres some that needs improving **What do you like best about Kroll?** i like that it can make my work efficiant **What do you dislike about Kroll?** the update recently where it ask how many labels i need to the 7 point . its not necessary. **What problems is Kroll solving and how is that benefiting you?** the printing right now ## Kroll Discussions - [What is Kroll used for?](https://www.g2.com/discussions/what-is-kroll-used-for) - [View Kroll pricing details and edition comparison](https://www.g2.com/products/kroll/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+09%3A11%3A10+-0500&secure%5Bsession_id%5D=d168b5c2-6841-4f87-b97b-af4cbe30d6f2&secure%5Btoken%5D=96a1390b839473946a74bf35d6c019f0e96c3553bbebf74b51c93b0e4cba8810&format=llm_user) ## Kroll Features **Planning** - Needs Assessment - Resource Allocation - Stayed within Budget - Statement of Work - Best Practices **Delivery** - Technical Expertise - Met Deadlines - Meeting Management - Project Updates - Scope Management - Roll-out **Team Quality** - Change Management Skills - Executive Presence - Vertical Expertise - Technology Partnerships ## Top Kroll Alternatives - [Insight Assurance](https://www.g2.com/products/insight-assurance/reviews) - 4.8/5.0 (127 reviews) - [SHI](https://www.g2.com/products/shi/reviews) - 4.7/5.0 (116 reviews) - [Johanson Group](https://www.g2.com/products/johanson-group/reviews) - 4.9/5.0 (104 reviews)