Kroll Reviews & Provider Details

Name: Kroll
Rating: 3.8 (3 reviews)

Kroll experts provide rapid response to more than 3,000 cyber incidents of all types annually. We help countless more clients with litigation support (including expert witness services); managed detection and response services for both active threats and as an integral part of network security; notification solutions, including multilingual call center support; and proactive services, including general and threat-focused risk assessments, response planning, tabletop exercises and more. With years of public and private sector experience and law enforcement service, our cyber security experts can provide invaluable leadership at any point in the cyber risk continuum. Our experts are able to deliver best-in-class network, endpoint and cloud security through our managed detection and response solution, Kroll Responder. Responder handles every step, with 24x7 managed detection and response services fueled by threat hunting and superior incident response. Our collaborative team culture ensures you always benefit from the latest threat intelligence, best practices and technological advancements for every challenge, start to finish. Kroll is also a preferred/approved cyber security vendor for more than 50 cyber insurance carriers, including some of the largest underwriters in the world, and offers client-friendly retainers that cover both incident response and proactive services.

Seller

Kroll

Discussions

Kroll Community

Languages Supported

English, French, Italian, Portuguese, Spanish, Chinese (Simplified)

Overview by

Andy Tzortzinis

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CM

connor m.

Small-Business (50 or fewer emp.)

8/20/2025

"Difficult to get through to anyone, but helpful once you do"

2.5/5

What do you like best about Kroll?

The agent was knowledgeable and helpful. The phone line customer service is still bad Review collected by and hosted on G2.com.

What do you dislike about Kroll?

I take back my comments, they have rectified the issue Review collected by and hosted on G2.com.

Recommendations to others considering Kroll:

Advice- call people back! do your job Review collected by and hosted on G2.com.

What problems is Kroll solving and how is that benefiting you?

It's an absolutely awful service. There is no live chat function, so you can't speak with anyone. There is a phone number, but NO ONE ANSWERS. I've been in the waiting queue for over 30 minutes on 3 occasions. When I finally got through to someone 2 days ago, my query was about my email address and she said she couldn't help because 'the system' was down, someone would call me back. And you can guess if anyone actually called me back. For a security company, it's absolutely ridiculous how poor the customer service is. It is practically non-existent. So other than uploading personal data to the dashboard, there is nothing beyond that. I frankly don't know what they actually do other than just hold confidential data. How is that going to benefit anyone! I'm STILL waiting to get through to anyone, and when (if!) I finally do, I just face talking to an agent who defers the issue and says 'someone' will call you back. It's utterly awful and so frustrating. Review collected by and hosted on G2.com.

PG

Puneet G.

Officer

Mid-Market (51-1000 emp.)

8/31/2023

"Undoubtedly Best in business"

4/5

What do you like best about Kroll?

We are taking valuation services from kroll, the kind of accuracy they are providing after the thorough analysis is literally commendable. It has resulted in increased results for us. Review collected by and hosted on G2.com.

What do you dislike about Kroll?

The hierarchy of the organisation is quiet big, which takes few escalation and few moments to resolve the question but apart from this it is quite good in other aspects. Review collected by and hosted on G2.com.

Recommendations to others considering Kroll:

Methods followed by them is completely accurate, praise to every member. Review collected by and hosted on G2.com.

What problems is Kroll solving and how is that benefiting you?

Earlier we were struggling to get more accurate valuation which was required but after joining hands with them we are getting almost everything on point, which has significantly increased performance Review collected by and hosted on G2.com.