
Mostly Heinrich. He came to every session prepared and kept us on schedule. When we got to a control, he asked to see the actual records, for example our onboarding and offboarding evidence and the last tabletop exercise. He also went through our systems and engineering setup to see how things work in practice. At the close-out he walked us through his findings, so the written report held no surprises. It arrived the next working day. Every finding names the clause or control and comes with a concrete recommendation, and many of them point back to our own ISMS plan, so we could turn them into corrective actions right away. Working directly in our compliance platform saved us a lot of back and forth too. Review collected by and hosted on G2.com.
Not much. The audit plan had a bit of template text left over from another standard, and we had to sort out which time zone the session times were in. Both were minor and didn't affect the audit itself. Review collected by and hosted on G2.com.