Kommo Reviews & Product Details

Kommo is a comprehensive Messaging CRM solution designed to assist businesses that rely on messaging platforms such as WhatsApp, Instagram, Telegram, and others for communication. By consolidating all conversations into a single, user-friendly interface, Kommo enables teams to enhance their relationships with customers, streamline lead management processes, and make informed, data-driven decisions. This innovative CRM is particularly beneficial for businesses that prioritize customer engagement through messaging apps. With its unified inbox, Kommo allows users to manage communications from various channels—including WhatsApp, Instagram, email, calls, and web chat—within one dashboard. This feature ensures that no conversation goes unnoticed, facilitating timely responses and fostering stronger connections with clients. The ability to capture leads directly from WhatsApp Business and Instagram further enhances its utility, as it automatically creates lead profiles and organizes them into customizable sales pipelines. One of the standout features of Kommo is its no-code chatbot functionality. This allows businesses to implement 24/7 lead qualification and automated support without requiring any programming expertise. The simple visual builder empowers users to create chatbots that can handle inquiries and engage with potential customers around the clock, ensuring that opportunities are not missed. Additionally, the workflow automation capabilities streamline repetitive tasks, follow-ups, and transitions within sales pipelines, allowing teams to concentrate on high-value interactions and closing deals. Kommo also offers a complete sales toolkit that includes chat, calling, email, broadcasts, web forms, lead capture tools, and analytics dashboards. The mobile app for both iOS and Android ensures that users can manage their communications and leads on the go. With AI-powered tools that provide message suggestions, lead enrichment, and conversation summaries, Kommo enhances productivity and supports teams in making quicker, more informed decisions. The setup process for Kommo is designed to be quick and efficient, enabling users to connect their messaging channels, import contacts, and begin managing leads within minutes. With free onboarding and multilingual support, businesses can easily transition to this messaging-first CRM. Overall, Kommo stands out as a powerful tool for businesses looking to improve their customer communication, automate processes, and ultimately drive sales growth.

Seller

Kommo

Discussions

Kommo Community

Languages Supported

English, Indonesian, Portuguese, Russian, Spanish, Turkish

Solution Type

All-in-One

Overview by

Egor Kovalchuk (CEO at amoCRM)

Used by CallRail and 2 others

Beta

Pricing

Pricing provided by Kommo.

Base

$15.00

Per User Per Month

View More Pricing Information

Kommo Integrations

(18)

Verified by Kommo

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Kommo Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Kommo, and what problem is it built to solve?

Kommo is a CRM built around messaging as the core of the customer journey. It brings channels such as WhatsApp, Instagram, Telegram, email, and calls into one inbox, while helping teams capture leads and manage qualification and follow-up through no-code automations.

What languages does Kommo support?

Kommo supports 6 languages: English, Indonesian, Portuguese, Russian, Spanish, and Turkish.

What company sizes and industries is Kommo the best fit for?

Kommo’s positive user experiences are concentrated among small businesses, with mid-market and enterprise teams also represented. The industries with the clearest presence include marketing, IT, and hospitality, alongside other varied sectors.

Small businesses: The most prominent company-size segment.
Mid-market: Also well represented among teams using Kommo.
Enterprise: Present, including teams managing customer conversations and sales pipelines.
Marketing and IT: Frequently represented industry groups.
Hospitality and travel: A recurring use context for organizing inquiries and follow-ups.

How long does it take to implement Kommo across a team?

Kommo is most often up and running in under a month, though reported implementation experiences range from less than a day to several months.

Time to go live	Relative frequency
Under 1 month	Most common
Under 1 day	Less common
1–3 months	Less common
3–6 months	Occasional

What customer support options does Kommo provide, and how do users find the overall support experience?

Kommo provides support through email/help desk, chat, and phone, along with a knowledge base and 24/7 live-rep support. The experience is mixed: users describe helpful, quick guidance, but others encounter slow responses or difficulty getting clear assistance with technical questions and setup.

What is the experience like for teams switching to Kommo from another tool?

Switching to Kommo is often about bringing lead management and customer conversations together, especially when a previous tool lacks messaging integrations, clear sales pipelines, or automation. Users describe moving from tools such as Pipedrive, Interakt, Zoho, Salesforce, and marketing or workflow platforms to gain a more visual way to track leads, automate follow-ups, and manage conversations in one place. Some find the transition straightforward, while others need time to configure the system and learn its advanced options.

What tools and platforms does Kommo integrate with, and how do these integrations help users get more value from the product?

Kommo offers 18 integrations, helping teams connect customer messaging with marketing, commerce, and workflow tools.

Messaging and social channels: WhatsApp API, WhatsApp Business Platform, Instagram for Business, Facebook for Business, and TikTok.
Marketing and commerce: Google Ads, RD Marketing, and Shopify.
Automation and developer tools: Make, n8n, Zapier, and Claude.

In daily use, these connections can bring conversations and lead sources into the CRM and link sales activity with marketing or downstream workflows, reducing the need to switch between separate tools.

What features or capabilities could make Kommo even more useful?

Kommo could be more useful with deeper reporting and simpler ways to build and adjust automations. Users also point to opportunities to make mobile work more complete and convenient.

More flexible reporting: Add customizable dashboards and more options for analyzing sales and campaign performance.
Simpler automation setup: Make workflows easier to configure and adjust, with clearer guidance for common processes.
Stronger mobile tools: Improve the mobile experience, including the ability to manage workflows and make changes while away from a desktop.

G2 reviews are authentic and verified.

Here's how.

Isabela P.

Especialista em Marketing - Grupo Toky (Tok&Stok + Mobly)

Enterprise (> 1000 emp.)

2/9/2026

"Excellent CRM automation with great integration"

5/5

What do you like best about Kommo?

Excellent company in CRM automation for usability on WhatsApp, and the great differentiator is the integration with other platforms, which makes it possible to reach a larger number of users such as Instagram, RD Station, TikTok. A platform like no other! Review collected by and hosted on G2.com.

What do you dislike about Kommo?

I have no criticism at the moment, not even constructive; the platform truly meets all the market's needs. Review collected by and hosted on G2.com.

Response from Beatriz Veras of Kommo

Thank you so much for your incredible feedback.

We are thrilled to hear that Kommo’s CRM automation and WhatsApp usability are making a difference in your operations. Integrations with platforms like Instagram, RD Station, and TikTok are designed to help businesses expand their reach while keeping all conversations and CRM data centralized in one unified workspace.

It is great to know that task management and multichannel integration are helping you stay organized and never miss a conversation. Providing a seamless and connected experience across messaging platforms is exactly what we aim to deliver.

We truly appreciate your trust and are glad Kommo is meeting your expectations.

Kommo Team

Validated ReviewerIncentivizedSource: Seller inviteAI Translated

Bruna C.

Analista de Comunicação Institucional Pleno | Corporate Communication Associate

2/6/2026

"Facilitate My Entrepreneurial Journey"

4.5/5

What do you like best about Kommo?

I like the ease of using the Kommo platform and love the ease of searching for clients on the platform. Review collected by and hosted on G2.com.

What do you dislike about Kommo?

I think the platform could be a bit more functional when it comes to accessibility. Review collected by and hosted on G2.com.

Response from Beatriz Veras of Kommo

Thank you for sharing your experience.

We are happy to hear that Kommo’s ease of use and client search functionality are supporting your entrepreneurial journey. Making it simple to find and manage customer information quickly is an important part of how our CRM is designed to improve daily efficiency.

We also appreciate your feedback regarding accessibility. User experience is something we continuously work to enhance, and insights like yours help us identify opportunities to make the platform even more functional and inclusive.

Thank you again for your feedback and for choosing Kommo.

Kommo Team

Validated ReviewerIncentivizedSource: Seller inviteAI Translated

Carlos magno O.

2/10/2026

"Simple Integration and Exceptional Support"

5/5

What do you like best about Kommo?

I like the ease of support and the use of the Kommo platform. Additionally, I value the integrations with platforms like WhatsApp and Instagram, as they allow for the automation of all customer service. Review collected by and hosted on G2.com.

What do you dislike about Kommo?

Layout for phone Review collected by and hosted on G2.com.

Response from Beatriz Veras of Kommo

Thank you for your review and for sharing your experience with Kommo.

We are happy to hear that the ease of use, support experience, and integrations with WhatsApp and Instagram are helping you automate customer service and reduce response delays. Centralizing conversations and automating workflows across messaging channels is exactly what our platform is built for.

We also appreciate your feedback regarding the mobile layout. User experience across devices is very important to us, and insights like yours help us continue improving the platform for both desktop and mobile users.

Thank you again for your feedback and for trusting Kommo to support your operations.

Kommo Team

Validated ReviewerIncentivizedSource: Seller inviteAI Translated

Vanessa O.

2/5/2026

"Ease of Use and Automation with Kommo"

5/5

What do you like best about Kommo?

I like the ease of use of the Kommo platform. The initial setup was very easy. Review collected by and hosted on G2.com.

What do you dislike about Kommo?

The support service is a bit slow. Review collected by and hosted on G2.com.

Response from Beatriz Veras of Kommo

Thank you for sharing your feedback.

We are glad to hear that the platform’s ease of use and smooth initial setup made your experience positive from the beginning. Making onboarding simple and intuitive is very important to us.

It is also great to know that Kommo is helping you reduce delays in customer service and improve organization within your CRM. Centralizing conversations and automating workflows are key to keeping operations efficient.

We appreciate your honest comment regarding support response times. Timely assistance is important, and your feedback helps us continue improving the support experience for all users.

Thank you again for your review and for choosing Kommo.

Kommo Team

Validated ReviewerIncentivizedSource: Seller inviteAI Translated

Bruna A.

Analista administrativo

Small-Business (50 or fewer emp.)

9/26/2025

"good CRM for growing companies"

2.5/5

What do you like best about Kommo?

it's a visual platform, easy to use and very complete, there are several automations that facilitate agility in service.. sales funnels and integrations with other main platforms, so everything is centralized Review collected by and hosted on G2.com.

What do you dislike about Kommo?

there are step-by-step processes that end up being more complex and take a considerable amount of learning time Review collected by and hosted on G2.com.

Response from Beatriz Veras of Kommo

Thank you for sharing your experience! We’re glad Kommo’s visual interface, automations, sales funnels, and integrations help centralize customer management and improve service and sales. We appreciate your feedback about the learning curve and will keep working to make complex processes easier to navigate.

Current UserValidated ReviewerSource: OrganicAI Translated

Ignacio P.

Director

Small-Business (50 or fewer emp.)

9/29/2025

"Powerful platform"

5/5

What do you like best about Kommo?

Kommo is an incredible tool, it has countless connections to different programs which makes it very versatile and accessible to different markets. Always developing and growing Review collected by and hosted on G2.com.

What do you dislike about Kommo?

Nothing dislike. I ‘ m so happy with this tool Review collected by and hosted on G2.com.

Response from Ilyas Kurambayev of Kommo

Hello Ignacio,

Thank you for sharing your experience with Kommo! We’re delighted to hear that the platform’s wide range of integrations has made it versatile and accessible for your business.

It’s also great to know that Kommo helps you maintain better control over your operations and that you’re happy with the tool overall. We truly appreciate your trust and your recognition of our continued development and growth.

Thank you for being part of the Kommo community!

Current UserValidated ReviewerSource: Organic

Dana Y.

Product Marketing Manager

Marketing and Advertising

Small-Business (50 or fewer emp.)

Updated 2/12/2025

Originally submitted 7/10/2019

"Easy to use CRM system with a lot of integrations"

4.5/5

What do you like best about Kommo?

- Kommo has integrations with almost any chatbot service on the market (Telegram, WhatsApp, Jivosite, etc.). You can connect all your communication channels into one funnel

- You can customize how you view all info about your clients and expand this info with custom fields

- Bot automations. You can create automation bots depending on the values of your fields and funnel stages. It's very convenient to automatically fill up custom fields with these automations

- Easy to use native mobile app on iOS and Android

- Special plans for small businesses

- Customer Support responds very quickly via online chat Review collected by and hosted on G2.com.

What do you dislike about Kommo?

- Price is too high for small businesses, even with special paid plan

- Lack of customizations in reports

- It's not easy to expand Kommo with custom plugins, documentation is very complicated and lacks examples of real world use cases (we tried PHP one) Review collected by and hosted on G2.com.

Response from Beatriz Veras of Kommo

It’s great to hear Kommo helped you get a complete sales solution up and running in just a week. Thanks for highlighting the flexibility of custom fields and bot automations, as well as our support team. We understand your concerns about cost, report customization, and developer resources, and we’ll share them with the relevant teams.

Validated ReviewerSource: Organic

Diego A.

CEO

Small-Business (50 or fewer emp.)

8/29/2025

"Best CRM on the market for those who use WhatsApp and Instagram"

5/5

What do you like best about Kommo?

Easy connectivity of social networks and bots Review collected by and hosted on G2.com.

What do you dislike about Kommo?

Prepaid license with a minimum period of 6 months, not possible to pay monthly Review collected by and hosted on G2.com.

Response from Beatriz Veras of Kommo

Thank you for the great review! We’re glad Kommo makes it easy to connect WhatsApp, Instagram, and bots while supporting your sales workflows and follow-up automation. We appreciate your feedback about the six-month minimum prepaid term and will share it with our team.

Validated ReviewerSource: OrganicAI Translated

Ella e.

CMO

Information Technology and Services

Small-Business (50 or fewer emp.)

3/25/2024

"The most bug-full CRM I've ever faced"

0/5

What do you like best about Kommo?

It offers robust lead management capabilities, allowing businesses to capture, organize, and nurture leads effectively. The system enables automated lead assignment, and integration with various lead generation channels for seamless lead management. Review collected by and hosted on G2.com.

What do you dislike about Kommo?

It definatly lacks the esssential functionality of CRM. Automation not working properly at all. Pipline is hard to manage. Interface is very unclear Review collected by and hosted on G2.com.

Response from Beatriz Veras of Kommo

We appreciate your honest review. It’s disappointing to hear that automation isn’t working reliably and that managing pipelines and navigating the interface feel difficult. We’re also sorry Kommo isn’t meeting your customer communication needs. Your feedback helps us understand where we need to improve.

Validated ReviewerSource: Organic

Asad A.

Intern Supervisor

Small-Business (50 or fewer emp.)

2/27/2023

"A Functional CRM with some positives but much improvement potential"

1.5/5

What do you like best about Kommo?

One main thing I liked about AMOcrm was the automated email binding feature. All users had to do was put their email into AMO and then put the merchant's email into the lead record, and all correspondence would be automatically put into the lead notes, along with a level of security so you couldn't just look into anyone's emails. This feature was nice as it is always hard to get sales agents to do things for reporting/organization purposes so the simpler it is to set up and get going the more it gets utilized. Review collected by and hosted on G2.com.

What do you dislike about Kommo?

One of the main issues is the set up of contact to company to lead. While it isn't the most confusing thing, it confuses agents on where to put what, and then data ends up being spread out all over different places. What is worse is there would be a glitch that told agents there were duplicate leads/contacts/companies to merge, so the agents did merge them and they turned out to be different and linked together for no reason. This created a huge hassle for us as we tried to switch CRM's because data was all over the place and hard to easily import into another system using excel. Review collected by and hosted on G2.com.

Response from Beatriz Veras of Kommo

We appreciate your honest review. It’s great to hear that automated email logging and a shared view of leads and deals were valuable for your team. We understand how frustrating it is when records are difficult to organize or duplicate warnings lead to incorrect merges. Your feedback helps us identify where the experience needs improvement.

Current UserValidated ReviewerIncentivizedSource: G2 invite

Questions about Kommo? Ask real users or explore answers from the community

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Verified User in Internet

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Last activity over 6 years ago

I've noticed some affordable/low budget CRM solutions have start up costs associated with their service. Does amoCRM have any startup fees, or any contracts?

1 Upvote

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