Kommo Reviews & Product Details

Kommo is a comprehensive Messaging CRM solution designed to assist businesses that rely on messaging platforms such as WhatsApp, Instagram, Telegram, and others for communication. By consolidating all conversations into a single, user-friendly interface, Kommo enables teams to enhance their relationships with customers, streamline lead management processes, and make informed, data-driven decisions. This innovative CRM is particularly beneficial for businesses that prioritize customer engagement through messaging apps. With its unified inbox, Kommo allows users to manage communications from various channels—including WhatsApp, Instagram, email, calls, and web chat—within one dashboard. This feature ensures that no conversation goes unnoticed, facilitating timely responses and fostering stronger connections with clients. The ability to capture leads directly from WhatsApp Business and Instagram further enhances its utility, as it automatically creates lead profiles and organizes them into customizable sales pipelines. One of the standout features of Kommo is its no-code chatbot functionality. This allows businesses to implement 24/7 lead qualification and automated support without requiring any programming expertise. The simple visual builder empowers users to create chatbots that can handle inquiries and engage with potential customers around the clock, ensuring that opportunities are not missed. Additionally, the workflow automation capabilities streamline repetitive tasks, follow-ups, and transitions within sales pipelines, allowing teams to concentrate on high-value interactions and closing deals. Kommo also offers a complete sales toolkit that includes chat, calling, email, broadcasts, web forms, lead capture tools, and analytics dashboards. The mobile app for both iOS and Android ensures that users can manage their communications and leads on the go. With AI-powered tools that provide message suggestions, lead enrichment, and conversation summaries, Kommo enhances productivity and supports teams in making quicker, more informed decisions. The setup process for Kommo is designed to be quick and efficient, enabling users to connect their messaging channels, import contacts, and begin managing leads within minutes. With free onboarding and multilingual support, businesses can easily transition to this messaging-first CRM. Overall, Kommo stands out as a powerful tool for businesses looking to improve their customer communication, automate processes, and ultimately drive sales growth.

Seller

Kommo

Discussions

Kommo Community

Languages Supported

English, Indonesian, Portuguese, Russian, Spanish, Turkish

Solution Type

All-in-One

Overview by

Egor Kovalchuk (CEO at amoCRM)

Used by CallRail and 2 others

Beta

Pricing

Pricing provided by Kommo.

Base

$15.00

Per User Per Month

View More Pricing Information

Kommo Integrations

(18)

Verified by Kommo

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Kommo Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Kommo, and what problem is it built to solve?

Kommo is a CRM built around messaging as the core of the customer journey. It brings channels such as WhatsApp, Instagram, Telegram, email, and calls into one inbox, while helping teams capture leads and manage qualification and follow-up through no-code automations.

What languages does Kommo support?

Kommo supports 6 languages: English, Indonesian, Portuguese, Russian, Spanish, and Turkish.

What company sizes and industries is Kommo the best fit for?

Kommo’s positive user experiences are concentrated among small businesses, with mid-market and enterprise teams also represented. The industries with the clearest presence include marketing, IT, and hospitality, alongside other varied sectors.

Small businesses: The most prominent company-size segment.
Mid-market: Also well represented among teams using Kommo.
Enterprise: Present, including teams managing customer conversations and sales pipelines.
Marketing and IT: Frequently represented industry groups.
Hospitality and travel: A recurring use context for organizing inquiries and follow-ups.

How long does it take to implement Kommo across a team?

Kommo is most often up and running in under a month, though reported implementation experiences range from less than a day to several months.

Time to go live	Relative frequency
Under 1 month	Most common
Under 1 day	Less common
1–3 months	Less common
3–6 months	Occasional

What customer support options does Kommo provide, and how do users find the overall support experience?

Kommo provides support through email/help desk, chat, and phone, along with a knowledge base and 24/7 live-rep support. The experience is mixed: users describe helpful, quick guidance, but others encounter slow responses or difficulty getting clear assistance with technical questions and setup.

What is the experience like for teams switching to Kommo from another tool?

Switching to Kommo is often about bringing lead management and customer conversations together, especially when a previous tool lacks messaging integrations, clear sales pipelines, or automation. Users describe moving from tools such as Pipedrive, Interakt, Zoho, Salesforce, and marketing or workflow platforms to gain a more visual way to track leads, automate follow-ups, and manage conversations in one place. Some find the transition straightforward, while others need time to configure the system and learn its advanced options.

What tools and platforms does Kommo integrate with, and how do these integrations help users get more value from the product?

Kommo offers 18 integrations, helping teams connect customer messaging with marketing, commerce, and workflow tools.

Messaging and social channels: WhatsApp API, WhatsApp Business Platform, Instagram for Business, Facebook for Business, and TikTok.
Marketing and commerce: Google Ads, RD Marketing, and Shopify.
Automation and developer tools: Make, n8n, Zapier, and Claude.

In daily use, these connections can bring conversations and lead sources into the CRM and link sales activity with marketing or downstream workflows, reducing the need to switch between separate tools.

What features or capabilities could make Kommo even more useful?

Kommo could be more useful with deeper reporting and simpler ways to build and adjust automations. Users also point to opportunities to make mobile work more complete and convenient.

More flexible reporting: Add customizable dashboards and more options for analyzing sales and campaign performance.
Simpler automation setup: Make workflows easier to configure and adjust, with clearer guidance for common processes.
Stronger mobile tools: Improve the mobile experience, including the ability to manage workflows and make changes while away from a desktop.

G2 reviews are authentic and verified.

Here's how.

Ariel L.

CEO

2/6/2026

"Clear Vision and Intuitive Integration with Kommo"

5/5

What do you like best about Kommo?

I like the interface of Kommo and the ease of understanding the platform. I use Kommo to manage my leads, follow-ups, and to have a clear view of my SDR team's performance. The ease of visualizing each lead's stages in the sales funnel and the performance of the team members helps to define new sales strategies. What I appreciate the most are the pipeline, the dashboards, and the connection with WhatsApp. Everything works very well for my business model. Review collected by and hosted on G2.com.

What do you dislike about Kommo?

I like everything about Kommo Review collected by and hosted on G2.com.

Response from Beatriz Veras of Kommo

Thank you for your thoughtful review.

We are very happy to hear that Kommo’s interface, pipelines, dashboards, and WhatsApp integration are supporting your sales strategy and SDR team performance. Having a clear view of each lead’s stage and team metrics is essential for making informed decisions and building effective sales strategies.

It is great to know that the platform aligns well with your business model and helps you manage follow-ups and performance in a structured and intuitive way. Providing visibility, organization, and multichannel communication in one place is exactly what we aim to deliver.

Thank you again for your trust and for sharing your experience with Kommo.

Kommo Team

Validated ReviewerIncentivizedSource: Seller inviteAI Translated

Miguel D.

Gerente Comercial y Mercadeo

Small-Business (50 or fewer emp.)

7/17/2026

"Unusable, With Poor Customer Service"

0.5/5

What do you like best about Kommo?

Nothing Review collected by and hosted on G2.com.

What do you dislike about Kommo?

I don't like their customer service. A service that provides customer service and they have the worst customer service. Also, the initial setup was complicated. Review collected by and hosted on G2.com.

Response from Ilyas Kurambayev of Kommo

Hi Miguel,

Thank you for taking the time to share your feedback. We are sorry to learn that your experience with Kommo, particularly during the initial setup and when contacting our customer service team, did not meet your expectations.

We understand how important timely and effective support is, especially when implementing a new CRM. Your comments have been noted and will help us identify areas where we can improve both the onboarding process and the overall support experience.

We would appreciate the opportunity to review your case in more detail and address any unresolved concerns. Please contact our support team with your account information and relevant request details so we can investigate the matter properly.

Thank you again for your feedback. We hope to have the opportunity to restore your confidence in Kommo.

Validated ReviewerSource: OrganicAI Translated

Nathalia O.

Marketing Analyst

2/5/2026

"Centralized Marketing Hub with Room for Support Improvement"

4.5/5

What do you like best about Kommo?

I like that Kommo is easy to use, has many integrations, and helps me centralize everything in one place. It helps me manage my pipeline so I never miss a message, with chatbots to assist replies and tasks to keep me on track. Review collected by and hosted on G2.com.

What do you dislike about Kommo?

Definitely the support team. When there’s an issue with the platform, responses take too long, and there isn’t a centralized information history. It is a bit difficult to set up things at first, especially the bots. And as I mentioned, the support team isn't very helpful with integrations. Review collected by and hosted on G2.com.

Response from Beatriz Veras of Kommo

Essa aqui exige um pouco mais de cuidado porque envolve suporte 👀

Tem que reconhecer, sem soar defensivo, e mostrar que vocês estão atentos.

Aqui vai a resposta estratégica, profissional e equilibrada:

Thank you for taking the time to share your detailed feedback.

We are glad to hear that Kommo’s ease of use, integrations, and centralized pipeline management are helping you stay organized and never miss a message. Combining multichannel communication, chatbots, and task management in one platform is exactly what our messaging-powered CRM is designed to support.

We truly appreciate your honest comments about the support experience and initial setup. We understand how important timely responses and clear guidance are, especially when configuring bots and integrations. Your feedback is extremely valuable and helps us identify opportunities to improve both our onboarding process and support structure.

If you are currently facing any specific integration or setup challenges, we encourage you to reach out again so our team can assist you directly.

Thank you again for sharing your experience and helping us continue improving.

Kommo Team

Validated ReviewerIncentivizedSource: Seller invite

Rodrigo F.

Founder

2/5/2026

"Efficient CRM with WhatsApp Integration"

4/5

What do you like best about Kommo?

I like the integration with WhatsApp because it makes it easy for us to see the conversation inside the CRM. Having two tools in one with Kommo is great since it eliminates the need for separate tools like Pipedrive and another for chatting. Review collected by and hosted on G2.com.

What do you dislike about Kommo?

Sometimes Kommo is very slow on updates and it takes some time to open a page or a filter. The Google Sheets integration cannot be relied on 100% of the time because it gets laggy sometimes. The website lights feature being hidden inside Kommo makes me nervous. Review collected by and hosted on G2.com.

Response from Beatriz Veras of Kommo

Thank you for sharing your detailed feedback.

We are happy to hear that the WhatsApp integration and unified experience inside the CRM are helping your team manage conversations more efficiently. One of our main goals with Kommo is to centralize messaging and sales workflows in a single platform, eliminating the need for multiple tools and making follow-ups easier and more organized.

We also truly appreciate your honest feedback regarding performance speed and the Google Sheets integration. Reliability and smooth performance are very important to us, and insights like yours help our team continue improving stability and usability across the platform.

If you ever experience delays or integration issues, our support team is always ready to help investigate specific cases and provide guidance.

Thank you again for taking the time to share your experience. Your feedback helps us continue evolving Kommo.

Kommo Team

Validated ReviewerIncentivizedSource: Seller invite

Verified User in Leisure, Travel & Tourism

Enterprise (> 1000 emp.)

7/30/2026

"Easy-to-Use CRM for Customer Management"

4/5

What do you like best about Kommo?

Kommo is easy to use, helps organize customer communication, and offers useful automation features that save time and improve team productivity. Review collected by and hosted on G2.com.

What do you dislike about Kommo?

Some advanced features have a learning curve, and the mobile app could be smoother. More customization options would also be helpful. Review collected by and hosted on G2.com.

Response from Beatriz Veras of Kommo

Thank you for sharing your experience! We’re glad Kommo helps you organize customer conversations, track leads, and save time with automation. We appreciate your feedback on the learning curve, mobile app, and customization options.

Validated ReviewerIncentivizedSource: Seller invite

Auma D.

Administrador

Small-Business (50 or fewer emp.)

8/28/2025

"Overview of Kommo CRM"

5/5

What do you like best about Kommo?

When we start our partnership with Kommo, we highlight the advantages it will bring to our clients: centralized communication in a single channel, faster responses, clear sales funnels, and automations that simplify follow-ups. With our consultancy, these features translate into more agile service and greater efficiency in opportunity management. Review collected by and hosted on G2.com.

What do you dislike about Kommo?

Highly complex or redundant features with existing systems may be less useful. Review collected by and hosted on G2.com.

What problems is Kommo solving and how is that benefiting you?

Kommo solves common problems for sales teams by centralizing all customer communication in one place, preventing the loss of contacts scattered across WhatsApp, Instagram, email, and phone. With the visual sales funnel, the company gains organization and clarity in stages, while automations replace repetitive manual tasks, speed up service, and ensure consistent responses. Additionally, reports and metrics offer sales predictability, and the integrated conversation history allows for a closer and more efficient relationship with each client. Review collected by and hosted on G2.com.

Response from Beatriz Veras of Kommo

Thank you for sharing how Kommo supports your consultancy and clients. We’re glad that centralized communication, clear sales pipelines, and automation are helping teams respond faster and manage opportunities more efficiently. We also appreciate your note about complex or redundant features, and we’ll keep it in mind as we continue improving Kommo.

Current UserValidated ReviewerSource: OrganicAI Translated

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

8/28/2026

"CRM with good features for freelancers"

4.5/5

What do you like best about Kommo?

Allows organizing leads and contacts in a well-structured manner suitable to my strategic objectives. Review collected by and hosted on G2.com.

What do you dislike about Kommo?

Support is sometimes slow, and I expected a more comprehensive onboarding. Review collected by and hosted on G2.com.

Response from Ilyas Kurambayev of Kommo

Hello,

Thank you for your positive rating!

We’re glad to know you had a great experience with Kommo and truly appreciate your support.

Validated ReviewerIncentivizedSource: Seller inviteAI Translated

Rodrigo O.

Product Marketing Manager - BU Mercado de Proximidade

Enterprise (> 1000 emp.)

2/6/2026

"CRM Kommo: organized, interactive, and easy to update funnel!"

5/5

What do you like best about Kommo?

Kommo really makes life easier. I am used to platforms that offer a sales funnel view, and Kommo's undoubtedly stands out: organized, clean, interactive, and very easy to update. Review collected by and hosted on G2.com.

What do you dislike about Kommo?

Do not have anything to complain about at the moment. Review collected by and hosted on G2.com.

What problems is Kommo solving and how is that benefiting you?

Kommo helped me a lot to automate some processes that I used to do manually and wasted a lot of time on. With it, I was able to speed up the registration of leads in my CRM, which come from both Instagram and Whatsapp. I can talk to people from these different channels using a single platform and schedule reminders to follow up and hold sales meetings. Review collected by and hosted on G2.com.

Response from Beatriz Veras of Kommo

Thank you for your kind review.

We are glad to hear that Kommo’s sales funnel view stands out for being organized, interactive, and easy to update. Creating a clean and intuitive pipeline experience is a key part of helping teams manage opportunities efficiently.

It is also great to know that automation, lead registration, and multichannel communication through Instagram and WhatsApp are helping you save time and streamline your workflow. Centralizing conversations and follow-ups in one platform is exactly what our CRM is designed to support.

Thank you again for sharing your experience and for trusting Kommo in your sales process.

Kommo Team

Validated ReviewerIncentivizedSource: Seller inviteAI Translated

Verified User in Leisure, Travel & Tourism

Enterprise (> 1000 emp.)

7/30/2026

"Kommo’s Visual Pipeline Makes Lead Management Effortless"

4.5/5

What do you like best about Kommo?

Kommo's visual pipeline and drag-and-drop interface make managing leads extremely easy and save us hours every week Review collected by and hosted on G2.com.

What do you dislike about Kommo?

The mobile app functionality could be improved to match the full feature set available on the desktop platform Review collected by and hosted on G2.com.

Response from Ilyas Kurambayev of Kommo

Hello,

Thank you for sharing your experience!

We’re glad Kommo’s visual pipeline and drag-and-drop interface make lead management easier and save your team valuable time.

We also appreciate your feedback about the mobile app and will pass it along to our product team as we continue improving the mobile experience.

Validated ReviewerIncentivizedSource: Seller invite

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

5/8/2026

"Native integration with WhatsApp and scalable automations within the platform"

5/5

What do you like best about Kommo?

Native integration with WhatsApp! Autonomy for creating bots, automations, and AI within the platform itself, enabling the implementation of business processes quickly and in a scalable manner. Review collected by and hosted on G2.com.

What do you dislike about Kommo?

Instabilities that frequently occur on the platform, causing it to be offline for some periods. The mobile app was very slow (a recent update was released and we will monitor it). Review collected by and hosted on G2.com.

Response from Beatriz Veras of Kommo

Hi,

Thank you for taking the time to share your experience with Kommo! We're delighted to hear that our native WhatsApp integration, automation capabilities, bots, and AI features have helped you build scalable business processes quickly and efficiently. It's great to know these features are delivering value to your team.

We also appreciate your honest feedback regarding the platform's stability and the mobile app performance. We're continuously working to improve reliability across the platform, and we're glad you've noticed the recent app update. We hope it provides an even better experience moving forward.

Thank you again for your valuable feedback and for being part of the Kommo community! 🚀💙

Validated ReviewerIncentivizedSource: Seller inviteAI Translated

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Verified User in Internet

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Last activity over 6 years ago

I've noticed some affordable/low budget CRM solutions have start up costs associated with their service. Does amoCRM have any startup fees, or any contracts?

1 Upvote

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