--- title: Kommo Reviews meta_title: 'Kommo Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 118 reviews by the users' company size, role or industry to find out how Kommo works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 118 scale: '5' date_modified: '2026-11-11' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools ---

Kommo Reviews & Product Details

Pricing

Pricing provided by Kommo.

Base

$15.00
Per User Per Month

Kommo Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Kommo, and what problem is it built to solve?

Kommo is a CRM built around messaging as the core of the customer journey. It brings channels such as WhatsApp, Instagram, Telegram, email, and calls into one inbox, while helping teams capture leads and manage qualification and follow-up through no-code automations.

What languages does Kommo support?

Kommo supports 6 languages: English, Indonesian, Portuguese, Russian, Spanish, and Turkish.

What company sizes and industries is Kommo the best fit for?

Kommo’s positive user experiences are concentrated among small businesses, with mid-market and enterprise teams also represented. The industries with the clearest presence include marketing, IT, and hospitality, alongside other varied sectors.
  • Small businesses: The most prominent company-size segment.
  • Mid-market: Also well represented among teams using Kommo.
  • Enterprise: Present, including teams managing customer conversations and sales pipelines.
  • Marketing and IT: Frequently represented industry groups.
  • Hospitality and travel: A recurring use context for organizing inquiries and follow-ups.

How long does it take to implement Kommo across a team?

Kommo is most often up and running in under a month, though reported implementation experiences range from less than a day to several months.
Time to go live Relative frequency
Under 1 month Most common
Under 1 day Less common
1–3 months Less common
3–6 months Occasional

What customer support options does Kommo provide, and how do users find the overall support experience?

Kommo provides support through email/help desk, chat, and phone, along with a knowledge base and 24/7 live-rep support. The experience is mixed: users describe helpful, quick guidance, but others encounter slow responses or difficulty getting clear assistance with technical questions and setup.

What is the experience like for teams switching to Kommo from another tool?

Switching to Kommo is often about bringing lead management and customer conversations together, especially when a previous tool lacks messaging integrations, clear sales pipelines, or automation. Users describe moving from tools such as Pipedrive, Interakt, Zoho, Salesforce, and marketing or workflow platforms to gain a more visual way to track leads, automate follow-ups, and manage conversations in one place. Some find the transition straightforward, while others need time to configure the system and learn its advanced options.

What tools and platforms does Kommo integrate with, and how do these integrations help users get more value from the product?

Kommo offers 18 integrations, helping teams connect customer messaging with marketing, commerce, and workflow tools.
  • Messaging and social channels: WhatsApp API, WhatsApp Business Platform, Instagram for Business, Facebook for Business, and TikTok.
  • Marketing and commerce: Google Ads, RD Marketing, and Shopify.
  • Automation and developer tools: Make, n8n, Zapier, and Claude.
In daily use, these connections can bring conversations and lead sources into the CRM and link sales activity with marketing or downstream workflows, reducing the need to switch between separate tools.

What features or capabilities could make Kommo even more useful?

Kommo could be more useful with deeper reporting and simpler ways to build and adjust automations. Users also point to opportunities to make mobile work more complete and convenient.
  • More flexible reporting: Add customizable dashboards and more options for analyzing sales and campaign performance.
  • Simpler automation setup: Make workflows easier to configure and adjust, with clearer guidance for common processes.
  • Stronger mobile tools: Improve the mobile experience, including the ability to manage workflows and make changes while away from a desktop.

Kommo Reviews (118)

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Reviews

Kommo Reviews (118)

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4.2
118 reviews

What do users say?

Generated using AI from real user reviews

Pros & Cons

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Verified User in Information Technology and Services
II
Verified User in Information Technology and Services
Small-Business (50 or fewer emp.)
"Simple and effective CRM for managing leads"
4/5
What do you like best about Kommo?

I like how simple and intuitive it is to manage leads and customer conversations in one place. The visual pipeline makes it easy to follow each opportunity Review collected by and hosted on G2.com.

What do you dislike about Kommo?

The setup and customization can feel a little complex at first, especially when configuring automations and integrations. It may take some time to understand all the features and adjust the platform to fit the company’s workflow. However, once everything is configured, it becomes much easier to use on a daily basis. Review collected by and hosted on G2.com.

Response from Beatriz Veras of Kommo

Hi,

Thank you for sharing your experience with Kommo! We're delighted to hear that our intuitive interface, visual pipeline, and centralized conversations have helped your team organize leads, track sales opportunities, and improve follow-ups. It's great to know the platform is making your sales process clearer and more efficient.

We also appreciate your feedback about the initial setup and customization. We understand that configuring automations and integrations can take some time, especially for new users. We're continuously working to make the onboarding experience and configuration process even more intuitive while maintaining the flexibility our customers need.

Thank you again for your thoughtful review and for being part of the Kommo community! 🚀💙

Verified User in Leisure, Travel & Tourism
UL
Verified User in Leisure, Travel & Tourism
Enterprise (> 1000 emp.)
"Easy to Manage Leads and Conversations"
4/5
What do you like best about Kommo?

What I like most is that Kommo keeps conversations, leads, and follow-ups in one place. It makes daily work easier and saves time when managing multiple contacts. Review collected by and hosted on G2.com.

What do you dislike about Kommo?

Sometimes setting up automations can feel a bit complicated, especially at the beginning. It takes some time to understand how everything works, but once set up, it works well. Review collected by and hosted on G2.com.

Response from Ilyas Kurambayev of Kommo

Hello,

Thank you for sharing your feedback!

We’re glad Kommo helps keep your leads, conversations, and follow-ups organized in one place.

We also appreciate your note about automation setup and will keep working to make the experience easier and more intuitive.

Verified User in Hospitality
UH
Verified User in Hospitality
Enterprise (> 1000 emp.)
"A Practical CRM for Managing Guest Inquiries"
4/5
What do you like best about Kommo?

I like having guest inquiries and conversation history in one place. The visual pipeline helps our hotel team track requests and see which guests need a follow-up. Review collected by and hosted on G2.com.

What do you dislike about Kommo?

The initial setup and automation options can take some time to understand. More hotel-specific templates for guest inquiries and follow-ups would make onboarding easier. Review collected by and hosted on G2.com.

Response from Ilyas Kurambayev of Kommo

Hello,

Thank you for sharing your feedback!

We’re delighted that Kommo helps your hotel team organize guest inquiries, conversation history, and follow-ups in one place.

We also appreciate your comments regarding the initial setup and hotel-specific templates.

We’ll share your suggestions with our product team as we continue improving the onboarding experience.

Thanks for choosing Kommo!

Bruna V.
BV
Bruna V.
Fisioterapeuta Intensivista
Mid-Market (51-1000 emp.)
"Useful platform for multichannel service"
4.5/5
What do you like best about Kommo?

In my opinion, Kommo greatly facilitates lead management and customer service via WhatsApp. The automation and organization of the sales funnel help a lot in daily operations. Review collected by and hosted on G2.com.

What do you dislike about Kommo?

The initial learning curve can be a bit difficult for those who have never used CRM. Some integrations and automations could also be simpler to set up. Review collected by and hosted on G2.com.

Response from Beatriz Veras of Kommo

Hi Bruna,

Thank you for sharing your experience with Kommo! We're happy to hear that our platform has helped you organize leads, streamline customer service through WhatsApp, and improve your team's daily workflow. It's great to know that our sales pipeline and automation features are making customer follow-ups and communication more efficient.

We also appreciate your feedback about the initial learning curve and the setup of integrations and automations. We're continuously working to make these processes more intuitive while maintaining the flexibility our users need.

Thank you again for your valuable feedback and for being part of the Kommo community! 🚀💙

Beatriz D.
BD
Beatriz D.
Fisioterapeuta
Small-Business (50 or fewer emp.)
"Boost Sales with Fluid Interface, but Occasional Freezes"
4/5
What do you like best about Kommo?

I use Kommo to facilitate my work platform on a daily basis. I really like its interface, I find it very fluid. Moreover, the features it offers greatly assist in sales and boost my profitability. Review collected by and hosted on G2.com.

What do you dislike about Kommo?

Sometimes the system crashes and I end up losing some data and having to start from scratch. The adaptation phase was a bit complicated until I understood how the system worked, but afterwards it became much easier. Review collected by and hosted on G2.com.

Response from Beatriz Veras of Kommo

Hi Beatriz,

Thank you for sharing your experience with Kommo! We're delighted to hear that our intuitive interface and features have helped simplify your daily work, boost your sales, and increase your profitability. It's great to know that the platform has become an important part of your workflow.

We also appreciate your feedback about the occasional system freezes and the initial learning curve. We're continuously working to improve the platform's stability and make the onboarding experience even smoother for new users.

Thank you once again for your valuable feedback and for being part of the Kommo community! 🚀💙

Soporte I.
SI
Soporte I.
Head of SAC
Small-Business (50 or fewer emp.)
Originally submitted 4/23/2026
"Great User Experience with a Complete List of Integrations"
5/5
What do you like best about Kommo?

I like the user experience and the complete list of integrations they offer. Review collected by and hosted on G2.com.

What do you dislike about Kommo?

Sometimes the triggers don’t work, and at times the platform feels very slow. Review collected by and hosted on G2.com.

Response from Beatriz Veras of Kommo

Hi there! Thank you for taking the time to share your experience 😊

We’re happy to hear that you’re enjoying the user experience and the wide range of integrations available in Kommo. Making communication and automation across channels like WhatsApp and social media as seamless as possible is a big part of what we aim to deliver.

We also appreciate your feedback regarding triggers and platform speed. Automation reliability and performance are extremely important, especially when it comes to managing customer conversations in real time. Our team is continuously working on improvements in these areas to ensure a smoother and more consistent experience.

If you ever notice specific issues with triggers or delays, our support team would be glad to take a closer look and help optimize your setup.

Thanks again for your valuable feedback. It really helps us keep improving!

Team Kommo

Leonardo G.
LG
Leonardo G.
Operador de câmera
"Kommo: Efficiency and Fluid Dynamism in After-Sales"
5/5
What do you like best about Kommo?

I like the efficiency and fluid dynamism of the Kommo CRM. The messages are quickly accessible and humanized, which provides efficiency and effectiveness in my customer service in the post-sale of my info products and my mentoring. The initial setup was very well guided with the help of the information, making the user experience very intuitive. Furthermore, I chose Kommo for the best cost-benefit. Review collected by and hosted on G2.com.

What do you dislike about Kommo?

Could you develop an action plan for customer acquisition based on each user's profile in Kommo, to optimize and personalize its features? Review collected by and hosted on G2.com.

Response from Beatriz Veras of Kommo

Thank you so much for your thoughtful review!

We’re thrilled to hear that Kommo’s efficiency and fluid messaging experience are helping you manage your after-sales process and mentoring programs more effectively. Providing quick, personalized access to conversations is exactly what our messaging-powered CRM is designed for.

It’s also great to know that the onboarding experience and cost-benefit met your expectations, we truly aim to make setup intuitive and accessible for growing businesses.

We appreciate your suggestion about developing an action plan for customer acquisition based on user profiles. Feedback like yours is incredibly valuable as we continue improving automation and personalization features within Kommo.

Thank you again for sharing your experience, we’re glad to be part of your journey!

Kommo Team

Verified User in Accounting
UA
Verified User in Accounting
Small-Business (50 or fewer emp.)
"Intuitive Lead Management and Time-Saving Automation in Kommo"
4.5/5
What do you like best about Kommo?

Kommo makes it easy to manage leads and customer conversations in one place. The interface is intuitive, and the automation features help save time on daily sales tasks. Review collected by and hosted on G2.com.

What do you dislike about Kommo?

The initial setup and customization can take some time, but the platform is easy to use once you get familiar with it. Review collected by and hosted on G2.com.

Response from Ilyas Kurambayev of Kommo

Hi,

Thank you for sharing your experience with Kommo! We're thrilled to hear that our intuitive interface, lead management tools, and automation features have helped your team save time, organize customer conversations, and manage daily sales tasks more efficiently. It's especially rewarding to know that Kommo is helping you respond faster, track opportunities, and improve your overall sales workflow.

We also appreciate your honest feedback regarding the initial setup and customization process. We understand that getting everything configured can take some time, and feedback like yours helps us continue improving the onboarding experience and making Kommo even easier to set up and use.

Thank you once again for your trust and for being part of the Kommo community. We truly appreciate your support! 🚀💙

Verified User in Leisure, Travel & Tourism
UL
Verified User in Leisure, Travel & Tourism
Mid-Market (51-1000 emp.)
"A Practical CRM That Keeps Everything Organized"
4/5
What do you like best about Kommo?

I like how Kommo brings messages, leads, and follow-ups into one place. The visual pipeline makes it easy to track every deal. Review collected by and hosted on G2.com.

What do you dislike about Kommo?

Some advanced features take time to learn, and the initial setup can feel a little overwhelming. Simpler guidance would help. Review collected by and hosted on G2.com.

Response from Ilyas Kurambayev of Kommo

Hello,

Thank you for sharing your feedback!

We’re glad Kommo helps your team keep messages, leads, and follow-ups organized in one place.

We also appreciate your comments about the initial setup and advanced features.

We’re continuously improving our guidance to make getting started easier and more intuitive.

Eduardo R.
ER
Eduardo R.
CEO
Small-Business (50 or fewer emp.)
"Comprehensive and flexible platform for lead management and automations"
5/5
What do you like best about Kommo?

Kommo is very intuitive and offers incredible customization of sales funnels. Automations help save time and make service much more agile, especially with integrations like WhatsApp, Instagram, and other channels. The reporting system is also very useful for tracking team performance and identifying areas for improvement. Review collected by and hosted on G2.com.

What do you dislike about Kommo?

The reporting section could have even more customization options, and sometimes integrations with external channels require technical adjustments to work 100%. Additionally, it would be great if there were more training materials in Portuguese directly on the platform. Review collected by and hosted on G2.com.

Response from Beatriz Veras of Kommo

It’s great to hear that Kommo is helping your team manage leads more clearly and deliver faster, more professional service. Thanks for highlighting what’s working well and where we can improve. Your feedback on reporting, channel integrations, and Portuguese-language training is valuable as we continue improving the platform.

Questions about Kommo? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

Verified User in Internet
G2
Verified User in Internet
•
Last activity over 6 years ago

I've noticed some affordable/low budget CRM solutions have start up costs associated with their service. Does amoCRM have any startup fees, or any contracts?

Pricing Options

Pricing provided by Kommo.

Base

$15.00
Per User Per Month

Advanced

$25.00
Per User Per Month

Enterprise

$45.00
Per User Per Month
Kommo Comparisons
Kommo Features
Social Network Integration
Mobile User Support
Contact & Account Management
Opportunity & Pipeline Mgmt.
Task / Activity Management
Case Management
Email Marketing
Campaign Management
Lead Management