Kommo Reviews & Product Details

Kommo is a comprehensive Messaging CRM solution designed to assist businesses that rely on messaging platforms such as WhatsApp, Instagram, Telegram, and others for communication. By consolidating all conversations into a single, user-friendly interface, Kommo enables teams to enhance their relationships with customers, streamline lead management processes, and make informed, data-driven decisions. This innovative CRM is particularly beneficial for businesses that prioritize customer engagement through messaging apps. With its unified inbox, Kommo allows users to manage communications from various channels—including WhatsApp, Instagram, email, calls, and web chat—within one dashboard. This feature ensures that no conversation goes unnoticed, facilitating timely responses and fostering stronger connections with clients. The ability to capture leads directly from WhatsApp Business and Instagram further enhances its utility, as it automatically creates lead profiles and organizes them into customizable sales pipelines. One of the standout features of Kommo is its no-code chatbot functionality. This allows businesses to implement 24/7 lead qualification and automated support without requiring any programming expertise. The simple visual builder empowers users to create chatbots that can handle inquiries and engage with potential customers around the clock, ensuring that opportunities are not missed. Additionally, the workflow automation capabilities streamline repetitive tasks, follow-ups, and transitions within sales pipelines, allowing teams to concentrate on high-value interactions and closing deals. Kommo also offers a complete sales toolkit that includes chat, calling, email, broadcasts, web forms, lead capture tools, and analytics dashboards. The mobile app for both iOS and Android ensures that users can manage their communications and leads on the go. With AI-powered tools that provide message suggestions, lead enrichment, and conversation summaries, Kommo enhances productivity and supports teams in making quicker, more informed decisions. The setup process for Kommo is designed to be quick and efficient, enabling users to connect their messaging channels, import contacts, and begin managing leads within minutes. With free onboarding and multilingual support, businesses can easily transition to this messaging-first CRM. Overall, Kommo stands out as a powerful tool for businesses looking to improve their customer communication, automate processes, and ultimately drive sales growth.

Seller

Kommo

Discussions

Kommo Community

Languages Supported

English, Indonesian, Portuguese, Russian, Spanish, Turkish

Solution Type

All-in-One

Overview by

Egor Kovalchuk (CEO at amoCRM)

Used by CallRail and 2 others

Beta

Pricing

Pricing provided by Kommo.

Base

$15.00

Per User Per Month

View More Pricing Information

Kommo Integrations

(18)

Verified by Kommo

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Kommo Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Kommo, and what problem is it built to solve?

Kommo is a CRM built around messaging as the core of the customer journey. It brings channels such as WhatsApp, Instagram, Telegram, email, and calls into one inbox, while helping teams capture leads and manage qualification and follow-up through no-code automations.

What languages does Kommo support?

Kommo supports 6 languages: English, Indonesian, Portuguese, Russian, Spanish, and Turkish.

What company sizes and industries is Kommo the best fit for?

Kommo’s positive user experiences are concentrated among small businesses, with mid-market and enterprise teams also represented. The industries with the clearest presence include marketing, IT, and hospitality, alongside other varied sectors.

Small businesses: The most prominent company-size segment.
Mid-market: Also well represented among teams using Kommo.
Enterprise: Present, including teams managing customer conversations and sales pipelines.
Marketing and IT: Frequently represented industry groups.
Hospitality and travel: A recurring use context for organizing inquiries and follow-ups.

How long does it take to implement Kommo across a team?

Kommo is most often up and running in under a month, though reported implementation experiences range from less than a day to several months.

Time to go live	Relative frequency
Under 1 month	Most common
Under 1 day	Less common
1–3 months	Less common
3–6 months	Occasional

What customer support options does Kommo provide, and how do users find the overall support experience?

Kommo provides support through email/help desk, chat, and phone, along with a knowledge base and 24/7 live-rep support. The experience is mixed: users describe helpful, quick guidance, but others encounter slow responses or difficulty getting clear assistance with technical questions and setup.

What is the experience like for teams switching to Kommo from another tool?

Switching to Kommo is often about bringing lead management and customer conversations together, especially when a previous tool lacks messaging integrations, clear sales pipelines, or automation. Users describe moving from tools such as Pipedrive, Interakt, Zoho, Salesforce, and marketing or workflow platforms to gain a more visual way to track leads, automate follow-ups, and manage conversations in one place. Some find the transition straightforward, while others need time to configure the system and learn its advanced options.

What tools and platforms does Kommo integrate with, and how do these integrations help users get more value from the product?

Kommo offers 18 integrations, helping teams connect customer messaging with marketing, commerce, and workflow tools.

Messaging and social channels: WhatsApp API, WhatsApp Business Platform, Instagram for Business, Facebook for Business, and TikTok.
Marketing and commerce: Google Ads, RD Marketing, and Shopify.
Automation and developer tools: Make, n8n, Zapier, and Claude.

In daily use, these connections can bring conversations and lead sources into the CRM and link sales activity with marketing or downstream workflows, reducing the need to switch between separate tools.

What features or capabilities could make Kommo even more useful?

Kommo could be more useful with deeper reporting and simpler ways to build and adjust automations. Users also point to opportunities to make mobile work more complete and convenient.

More flexible reporting: Add customizable dashboards and more options for analyzing sales and campaign performance.
Simpler automation setup: Make workflows easier to configure and adjust, with clearer guidance for common processes.
Stronger mobile tools: Improve the mobile experience, including the ability to manage workflows and make changes while away from a desktop.

G2 reviews are authentic and verified.

Here's how.

Andrea E.

Small-Business (50 or fewer emp.)

8/21/2026

"Useful Automations, But Poor Support"

0.5/5

What do you like best about Kommo?

The integrations while they work. Unfortunately, when they stop working, support does not assist in time. Review collected by and hosted on G2.com.

What do you dislike about Kommo?

The technical support from Kommo is terrible. It is very slow and untimely, making the initial setup very difficult because no one assists me in time. My setup experience was very bad. Review collected by and hosted on G2.com.

Response from Ilyas Kurambayev of Kommo

Hi Andrea,

We’re sorry that your experience with Kommo did not meet your expectations.

We would appreciate the opportunity to understand what happened.

Please contact our support team with more details so we can look into your concerns and help.

Validated ReviewerSource: OrganicAI Translated

Beatriz S.

Head of Marketing

2/9/2026

"Great CRM for Small Businesses, With Necessary Adjustments in Support"

5/5

What do you like best about Kommo?

I like the way I can organize my CRM and my routine with Kommo. I believe that the visual aspect and the ease of customization make the CRM even more complete. I can place important tags on lead cards and drag them to different pipelines, which allows me to pay more attention to details. I like being able to centralize conversations in one place and implement automations that speed up my service without needing to be present. Additionally, the integration with Instagram and WhatsApp is very useful, unifying everything in one place. For small businesses, it's great! Review collected by and hosted on G2.com.

What do you dislike about Kommo?

Easier access to support and faster responses, as sometimes the feedback can be tiring and slow. Additionally, some leads are uploaded in duplicates. Review collected by and hosted on G2.com.

Response from Beatriz Veras of Kommo

Thank you for your detailed and thoughtful review.

We are glad to hear that Kommo is helping you organize your CRM routine with customizable pipelines, tags, and visual lead management. The ability to centralize conversations and automate workflows across Instagram and WhatsApp is exactly what our messaging-powered CRM is designed to support, especially for small businesses that need efficiency and clarity in their processes.

We also truly appreciate your feedback regarding support accessibility and response times. Timely assistance is very important to us, and insights like yours help us identify opportunities to improve the experience. Regarding duplicate leads, this can sometimes happen depending on integration settings or import configurations, and our team can assist in reviewing your setup to minimize this issue.

Thank you again for sharing your experience and helping us continue evolving Kommo.

Kommo Team

Validated ReviewerIncentivizedSource: Seller inviteAI Translated

Paulo O.

CMO

Small-Business (50 or fewer emp.)

2/7/2026

"Everything in one place: conversations, history, and funnel your way in Kommo"

4.5/5

What do you like best about Kommo?

What I like most about Kommo is that it brings everything together in one place. Before, I was jumping between WhatsApp, Instagram, loose notes, spreadsheets... a mess. In Kommo, I open the person's profile and everything is there: conversation, history, tasks, context. This makes it much easier not to get lost and to continue the conversation from the right point.

Another thing I really like is that it is very focused on conversation, it doesn't feel like that rigid and boring CRM. I can organize the funnel in a way that makes sense to me and track who is closer to buying without complicating things. Review collected by and hosted on G2.com.

What do you dislike about Kommo?

What I like the least is that, at the beginning, it takes a bit of effort to understand everything and get it just right. It's not impossible, but it requires some time to adapt until you get the hang of it. I also think that some things could be simpler to configure, especially for those who are not very familiar with this type of tool. Once it's set up, it flows well, but the start could be more intuitive. Review collected by and hosted on G2.com.

What problems is Kommo solving and how is that benefiting you?

Kommo mainly resolves the mess of talking to clients in various different places. Before, I would easily lose context, forget follow-ups, respond late, or have to hunt down old conversations. Today, everything is centralized, so I know exactly who the person is, where they came from, and at what point in the conversation they are.

This helps me save time, respond better, and not let opportunities slip by. On a daily basis, it becomes much simpler to organize the sales flow, track who is really interested, and focus energy on those who are closer to closing. In the end, there's less confusion and more control over the entire process. Review collected by and hosted on G2.com.

Response from Beatriz Veras of Kommo

Thank you for such a thoughtful and detailed review.

We love hearing how Kommo helped you move from managing conversations across multiple tools to having everything centralized in one place. Bringing together WhatsApp, Instagram, tasks, history, and full customer context in a single profile is exactly what our messaging-powered CRM is designed to do.

It is especially meaningful to know that the conversational approach and customizable pipelines feel more natural and flexible compared to traditional CRMs. Our goal is to make sales workflows intuitive and aligned with how real conversations happen.

We also appreciate your honest feedback about the initial learning curve. Getting started with automation and configuration can take some adjustment, and we continuously work to improve onboarding and make the setup experience more intuitive for all users.

Thank you again for sharing your experience. We are glad Kommo is helping you bring more clarity and control to your sales process.

Kommo Team

Validated ReviewerIncentivizedSource: Seller inviteAI Translated

Anderson S.

Proprietário da Clínica, administrador e usuário do Kommo também

Small-Business (50 or fewer emp.)

2/6/2026

"Easy to use and customize, but the support could be more accessible to the non-technical user."

3.5/5

What do you like best about Kommo?

- Ease of use

- Easily customizable to meet the company's needs.

- Easy to assign tasks to leads and Kommo users.

- Relatively easy to perform integration

- Easy to attach our presentations and information that we need to frequently send to our leads and clients. Review collected by and hosted on G2.com.

What do you dislike about Kommo?

- I frequently have to resort to the external company I hired to implement Kommo for my company to solve problems with Kommo.

- This is due to the fact that Kommo's own support is not the most efficient.

- The impression I have is that the Kommo support team is used to working with technical staff from Kommo's partners, and when users (like me, non-technical) need to turn to the Kommo support team, communication becomes difficult, and consequently, the quick resolution of the problem, which has led me several times to resort to the partner's team and pay for it.

- Dashboard: We still have many difficulties with the Kommo dashboard, I don't find it user-friendly (intuitive) at all.

- It is not uncommon for there to be instability in Kommo. And according to the Kommo support team, this type of problem is mostly due to issues with the connection to WhatsApp Business.

- Sometimes, there is a lack of mirroring of messages received via WhatsApp and Kommo, as well as Kommo being unable to read the WhatsApp message, and they recommend us to go to the WhatsApp application to read the message. These are events that have low frequency. Review collected by and hosted on G2.com.

Response from Beatriz Veras of Kommo

Thank you for taking the time to share such a detailed and honest review.

We are glad to hear that Kommo’s ease of use, customization, task management, integrations, and file sharing are supporting your daily operations. Helping businesses adapt the CRM to their own processes while keeping workflows organized is a core part of our platform.

We also sincerely appreciate your transparency regarding the support experience and dashboard usability. We understand how important it is for non-technical users to feel fully supported without needing external assistance. Your feedback about communication, accessibility, and clarity is extremely valuable and helps us identify areas where we can improve the user experience and internal processes.

Regarding dashboard usability and occasional WhatsApp synchronization issues, stability and reliability are priorities for us, especially when working with messaging integrations. Even low-frequency disruptions can impact operations, and insights like yours help us continue refining performance and communication.

Thank you again for your constructive feedback and for trusting Kommo in your workflow. Your perspective truly helps us evolve.

Kommo Team

Validated ReviewerIncentivizedSource: Seller inviteAI Translated

Priscila D.

Chief Marketing Officer / Chief Information Officer

Small-Business (50 or fewer emp.)

4/6/2026

"Easy to Use, Needs Better Integration"

4/5

What do you like best about Kommo?

I like that Kommo is very easy to use. It has many features that we like to organize my leads and follow up with them, quote to clients, and really see where the lead comes from, as well as track it. Review collected by and hosted on G2.com.

What do you dislike about Kommo?

I never integrated it with my ERP, that is, with my administrative system, which made me work twice as much. Well, but I would have liked more support from them and, above all, when it came to resolving some technical issues we had. Review collected by and hosted on G2.com.

Response from Beatriz Veras of Kommo

Hi there! Thank you so much for your thoughtful review 😊

We’re really glad to hear that Kommo has been helping you stay organized with your leads, track their sources, and manage your sales process more efficiently across multiple channels, that’s exactly what we aim to deliver!

Regarding integrations, we understand how important it is to have everything connected seamlessly. While Kommo offers a variety of integration options (including APIs and third-party tools), we recognize that setting them up, especially with ERPs, can sometimes require additional guidance depending on the system.

We also appreciate your honest feedback about support. That’s something we’re continuously working to improve, especially when it comes to resolving technical issues more quickly and effectively.

If you’re open to it, we’d love to help you explore integration possibilities and ensure you’re getting the most out of Kommo. Our team is always here to support you!

Thanks again for sharing your experience!

Team Kommo

Validated ReviewerIncentivizedSource: G2 inviteAI Translated

Verified User in E-Learning

Small-Business (50 or fewer emp.)

9/2/2026

"Centralization of conversations and automations that drive the CRM"

4.5/5

What do you like best about Kommo?

I like the centralization of conversations, social media automations, and the CRM. Review collected by and hosted on G2.com.

What do you dislike about Kommo?

It is a bit complex to use and work with, especially for those who do not have much knowledge in the area. Review collected by and hosted on G2.com.

Response from Ilyas Kurambayev of Kommo

Hello,

Thank you for your valuable feedback! We’re pleased that Kommo helps you centralize conversations, automate social media processes, and deliver more agile customer service. We understand that getting started can feel complex, particularly for new CRM users, and we’re continually working to make the platform more intuitive and accessible.

Current UserValidated ReviewerIncentivizedSource: Seller inviteAI Translated

Micael V.

Arquiteto de soluções

2/6/2026

"Smooth API Integration, Stellar Support"

5/5

What do you like best about Kommo?

I really like the API of Kommo and the customer service team. They solve my problems incredibly fast, sometimes in just three or four hours. For me, that's the greatest thing about using Kommo. It's also quite easier to configure and use compared to more complex systems I've worked with, and the happier experience makes a big difference. Review collected by and hosted on G2.com.

What do you dislike about Kommo?

Sometimes the customer experience team doesn't have the technical knowledge to solve some problems. They often act like a bridge to other teams to solve my problems. I think they need to improve communication channels. When I have a technical problem, I want to talk directly with technical people instead of customer service. Review collected by and hosted on G2.com.

Response from Beatriz Veras of Kommo

Thank you for your detailed review and for highlighting your experience with our API and support team.

We are very glad to hear that Kommo’s API has been helping you solve ERP integration challenges and streamline your development tasks. Providing a flexible and reliable API for custom integrations is an important part of how we support businesses with more advanced technical needs.

It is also great to know that our support team has been responsive and able to assist you quickly. At the same time, we truly appreciate your honest feedback regarding technical escalation and communication. We understand how important it is to have direct access to the right level of expertise when dealing with complex issues, and your input helps us continue improving our internal processes and communication flow.

Thank you again for sharing your experience and for trusting Kommo in your technical ecosystem.

Kommo Team

Validated ReviewerIncentivizedSource: Seller invite

Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

10/3/2026

"Easy Integration Across Platforms"

4/5

What do you like best about Kommo?

The way it easily integrates with different platforms. Review collected by and hosted on G2.com.

What do you dislike about Kommo?

The menu tab at the left, some times it is confusing Review collected by and hosted on G2.com.

Response from Beatriz Veras of Kommo

Hi,

Thank you for taking the time to share your feedback about Kommo!

We're glad to hear that you value Kommo's integrations with different platforms and that our automation features are helping you manage social media requests and DMs more efficiently. It's great to know that these tools are making your communication process easier and more streamlined.

We also appreciate your feedback about the left-side menu. We understand that navigation should feel intuitive and easy to follow, and your feedback helps us identify areas where we can improve the overall user experience.

Thank you again for your review and for being part of the Kommo community! 🩵

Best regards,

Kommo Team 🚀

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

Verified User in Hospitality

Enterprise (> 1000 emp.)

8/4/2026

"Managing WhatsApp Conversations Made Easier"

4/5

What do you like best about Kommo?

Kommo saves us time by keeping WhatsApp conversations organized and helping us respond to customers quickly and properly Review collected by and hosted on G2.com.

What do you dislike about Kommo?

Setting up automations can be difficult at first, and some options are not easy to understand without extra guidance Review collected by and hosted on G2.com.

Response from Ilyas Kurambayev of Kommo

Hello,

Thank you for sharing your experience!

We’re glad Kommo helps your team keep WhatsApp conversations organized, respond faster, and avoid missed follow-ups.

We also appreciate your feedback about automation setup and understand that some options can feel complex at first.

Our team is continuously working to make these features more intuitive and easier to configure.

Current UserValidated ReviewerIncentivizedSource: Seller invite

Verified User in Insurance

Small-Business (50 or fewer emp.)

10/8/2026

"Cheap and Helpful Triggers, but a Terrible UI and Unreliable Support"

1/5

What do you like best about Kommo?

It's cheap. The automated triggers are helpful. Review collected by and hosted on G2.com.

What do you dislike about Kommo?

UI is dogshit. Customer Service does not know what it's doing. Review collected by and hosted on G2.com.

Response from Beatriz Veras of Kommo

We’re sorry to hear that you had this experience. We would be happy to look into the issues you mentioned and better understand what happened. However, since this review was submitted anonymously, we’re unable to identify your account or contact you directly to investigate the situation.

If you’re willing, please reach out to our Support team with more details about the issue so we can assist you directly and work toward a resolution.

Best regards,

Kommo Team 🚀

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

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Verified User in Internet

•

Last activity over 6 years ago

I've noticed some affordable/low budget CRM solutions have start up costs associated with their service. Does amoCRM have any startup fees, or any contracts?

1 Upvote

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