Kommo Reviews & Product Details

Kommo is a comprehensive Messaging CRM solution designed to assist businesses that rely on messaging platforms such as WhatsApp, Instagram, Telegram, and others for communication. By consolidating all conversations into a single, user-friendly interface, Kommo enables teams to enhance their relationships with customers, streamline lead management processes, and make informed, data-driven decisions. This innovative CRM is particularly beneficial for businesses that prioritize customer engagement through messaging apps. With its unified inbox, Kommo allows users to manage communications from various channels—including WhatsApp, Instagram, email, calls, and web chat—within one dashboard. This feature ensures that no conversation goes unnoticed, facilitating timely responses and fostering stronger connections with clients. The ability to capture leads directly from WhatsApp Business and Instagram further enhances its utility, as it automatically creates lead profiles and organizes them into customizable sales pipelines. One of the standout features of Kommo is its no-code chatbot functionality. This allows businesses to implement 24/7 lead qualification and automated support without requiring any programming expertise. The simple visual builder empowers users to create chatbots that can handle inquiries and engage with potential customers around the clock, ensuring that opportunities are not missed. Additionally, the workflow automation capabilities streamline repetitive tasks, follow-ups, and transitions within sales pipelines, allowing teams to concentrate on high-value interactions and closing deals. Kommo also offers a complete sales toolkit that includes chat, calling, email, broadcasts, web forms, lead capture tools, and analytics dashboards. The mobile app for both iOS and Android ensures that users can manage their communications and leads on the go. With AI-powered tools that provide message suggestions, lead enrichment, and conversation summaries, Kommo enhances productivity and supports teams in making quicker, more informed decisions. The setup process for Kommo is designed to be quick and efficient, enabling users to connect their messaging channels, import contacts, and begin managing leads within minutes. With free onboarding and multilingual support, businesses can easily transition to this messaging-first CRM. Overall, Kommo stands out as a powerful tool for businesses looking to improve their customer communication, automate processes, and ultimately drive sales growth.

Seller

Kommo

Discussions

Kommo Community

Languages Supported

English, Indonesian, Portuguese, Russian, Spanish, Turkish

Solution Type

All-in-One

Overview by

Egor Kovalchuk (CEO at amoCRM)

Used by CallRail and 2 others

Beta

Pricing

Pricing provided by Kommo.

Base

$15.00

Per User Per Month

View More Pricing Information

Kommo Integrations

(18)

Verified by Kommo

Show More Integrations

Kommo Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Kommo, and what problem is it built to solve?

Kommo is a CRM built around messaging as the core of the customer journey. It brings channels such as WhatsApp, Instagram, Telegram, email, and calls into one inbox, while helping teams capture leads and manage qualification and follow-up through no-code automations.

What languages does Kommo support?

Kommo supports 6 languages: English, Indonesian, Portuguese, Russian, Spanish, and Turkish.

What company sizes and industries is Kommo the best fit for?

Kommo’s positive user experiences are concentrated among small businesses, with mid-market and enterprise teams also represented. The industries with the clearest presence include marketing, IT, and hospitality, alongside other varied sectors.

Small businesses: The most prominent company-size segment.
Mid-market: Also well represented among teams using Kommo.
Enterprise: Present, including teams managing customer conversations and sales pipelines.
Marketing and IT: Frequently represented industry groups.
Hospitality and travel: A recurring use context for organizing inquiries and follow-ups.

How long does it take to implement Kommo across a team?

Kommo is most often up and running in under a month, though reported implementation experiences range from less than a day to several months.

Time to go live	Relative frequency
Under 1 month	Most common
Under 1 day	Less common
1–3 months	Less common
3–6 months	Occasional

What customer support options does Kommo provide, and how do users find the overall support experience?

Kommo provides support through email/help desk, chat, and phone, along with a knowledge base and 24/7 live-rep support. The experience is mixed: users describe helpful, quick guidance, but others encounter slow responses or difficulty getting clear assistance with technical questions and setup.

What is the experience like for teams switching to Kommo from another tool?

Switching to Kommo is often about bringing lead management and customer conversations together, especially when a previous tool lacks messaging integrations, clear sales pipelines, or automation. Users describe moving from tools such as Pipedrive, Interakt, Zoho, Salesforce, and marketing or workflow platforms to gain a more visual way to track leads, automate follow-ups, and manage conversations in one place. Some find the transition straightforward, while others need time to configure the system and learn its advanced options.

What tools and platforms does Kommo integrate with, and how do these integrations help users get more value from the product?

Kommo offers 18 integrations, helping teams connect customer messaging with marketing, commerce, and workflow tools.

Messaging and social channels: WhatsApp API, WhatsApp Business Platform, Instagram for Business, Facebook for Business, and TikTok.
Marketing and commerce: Google Ads, RD Marketing, and Shopify.
Automation and developer tools: Make, n8n, Zapier, and Claude.

In daily use, these connections can bring conversations and lead sources into the CRM and link sales activity with marketing or downstream workflows, reducing the need to switch between separate tools.

What features or capabilities could make Kommo even more useful?

Kommo could be more useful with deeper reporting and simpler ways to build and adjust automations. Users also point to opportunities to make mobile work more complete and convenient.

More flexible reporting: Add customizable dashboards and more options for analyzing sales and campaign performance.
Simpler automation setup: Make workflows easier to configure and adjust, with clearer guidance for common processes.
Stronger mobile tools: Improve the mobile experience, including the ability to manage workflows and make changes while away from a desktop.

G2 reviews are authentic and verified.

Here's how.

Verified User in Education Management

Small-Business (50 or fewer emp.)

3/28/2024

"Interesting"

3.5/5

What do you like best about Kommo?

Data storing, organization, and availability. Review collected by and hosted on G2.com.

What do you dislike about Kommo?

Difficult to use, doesn't show enough data regarding certain aspects, isn't clear enough. Review collected by and hosted on G2.com.

Response from Beatriz Veras of Kommo

Thank you for sharing your feedback. We’re glad Kommo helps you store, organize, and analyze data. We’re sorry that some features feel difficult to use or don’t provide enough clarity and detail. Your comments help us identify where we can improve.

Validated ReviewerSource: Organic

Catherine L.

sales executive

Small-Business (50 or fewer emp.)

Updated 6/11/2023

Originally submitted 6/11/2021

"good crm solution"

3.5/5

What do you like best about Kommo?

We use this service daily at work and from the first day it was very easy to understand what's going on. Super user-friendly. But sometimes we face an interesting process of automatization part where Robot assigning tasks by itself and it brings some bugs to the table. Review collected by and hosted on G2.com.

What do you dislike about Kommo?

The hardest part is to figure how to get your analytics in a proper way with all the integrations we have done. We understood that if you will start to work in your own way without any instructions or anybody who helps you to set all the filters and pipelines then it will be difficult to analyze your data in a proper way. Review collected by and hosted on G2.com.

Recommendations to others considering Kommo:

amoCRM is an easy tool to use and all of your employees will figure how to work with it in 2-3 days pretty much, My overall thought about it - is a good solution. These days we all used to changing colors of your themes and this is what we all are really missing here! Review collected by and hosted on G2.com.

What problems is Kommo solving and how is that benefiting you?

All the leads have their own groups and levels of the working processes. Easy to set a task and easy to find, sending emails to customers is easy as well. Do you need a quick chat about a lead? You can do it right there inside of amocrm. Review collected by and hosted on G2.com.

Response from Beatriz Veras of Kommo

We’re happy Kommo has become part of your team’s daily workflow and makes it easy to manage leads and follow-ups. Thanks for calling out the automation and reporting challenges, as well as the request for customizable themes. Your feedback helps us improve the experience.

Current UserValidated ReviewerIncentivizedSource: G2 invite

Rodrigo Alejandro A.

Operations Manager

Mid-Market (51-1000 emp.)

4/20/2022

"LEAD MANAGEMENT FOR SAAS"

3.5/5

What do you like best about Kommo?

Easy Lead management, lead creation, automation of workflows using email, text SMS, and notifications to keep constant communication with the lead and guarantee a better conversion rate. Review collected by and hosted on G2.com.

What do you dislike about Kommo?

Sometimes, since the platform is in Russian, some features don't translate the section at 100%, so this is a huge area of opportunity for the company to effectively make those changes ASAP, as users have difficulty trying to understand these sections, they become unuseful. Review collected by and hosted on G2.com.

Response from Beatriz Veras of Kommo

We appreciate your thoughtful review. It’s great to hear Kommo is supporting your lead management and follow-up processes, with automation helping maintain communication. We understand that incomplete translations can make features difficult to use, and we’ll pass this feedback along as we continue improving the experience.

Validated ReviewerSource: Organic

Bayarjargal M.

Project Manager

Mid-Market (51-1000 emp.)

11/11/2021

"Great CRM for start ups, great way to communicate with customers"

3.5/5

What do you like best about Kommo?

AMO CRM integrates with many social platform such as facebook, IG, wechat,WhatsApp and so on Review collected by and hosted on G2.com.

What do you dislike about Kommo?

Complicated to monitor the notifications on amoCRM. When we receive multiple text messages from different social media platforms we do not receive notifications from the previous customers. Review collected by and hosted on G2.com.

Recommendations to others considering Kommo:

If you are a SME or start up, its the best CRM for the price. Review collected by and hosted on G2.com.

What problems is Kommo solving and how is that benefiting you?

It gives the customers to reach out to us on their preferred social media platform and it gives us the convenience to track all the requests from the customer Review collected by and hosted on G2.com.

Response from Beatriz Veras of Kommo

Thanks for recommending Kommo to startups and SMEs! It’s great to hear that bringing conversations from Facebook, Instagram, WeChat, WhatsApp, and other platforms together is making customer communication easier. We’re sorry notifications can be difficult to monitor when several conversations are active, and we appreciate you raising this.

Current UserValidated ReviewerSource: Organic

Vlad T.

Sales Manager

Small-Business (50 or fewer emp.)

9/20/2021

"A very simple and easy to use CRM for small companies."

4/5

What do you like best about Kommo?

Perhaps the easiest to use CRM. It's easy enough to use interface, native management of deals and leads. All the contact settings can be customized to my needs, which helps to lead contacts through the sales funnel without spending a lot of time diving into the information. Review collected by and hosted on G2.com.

What do you dislike about Kommo?

Sometimes there is a bug of incorrect date rescheduling. Review collected by and hosted on G2.com.

Response from Beatriz Veras of Kommo

Thank you for sharing your experience! We’re glad Kommo’s intuitive interface and customizable contact settings help you manage leads and keep sales moving. We’re sorry about the occasional date-rescheduling bug and appreciate you bringing it to our attention.

Current UserValidated ReviewerSource: Organic

Eugen V.

Creator

Small-Business (50 or fewer emp.)

10/13/2020

"Lite crm to start your business"

4/5

What do you like best about Kommo?

I love the way everything is organized in Amo. Everything is in its own place. It is easy to find out how CRM works if you have zero experience. Review collected by and hosted on G2.com.

What do you dislike about Kommo?

The main downside is that you still need an IT specialist to implement some functions (like autopayments and so on). Review collected by and hosted on G2.com.

Response from Beatriz Veras of Kommo

Thank you for sharing your experience! We’re glad Kommo’s clear organization and beginner-friendly setup make it easy to get started, while useful features and integrations help keep costs manageable.

We understand that setting up advanced functions like autopayments can require technical support. We’re always working to make integrations and automation easier to configure. If you’d like help finding the right setup or resources, our team would be happy to follow up.

Validated ReviewerIncentivizedSource: G2 invite

Verified User in Business Supplies and Equipment

Small-Business (50 or fewer emp.)

Updated 3/5/2020

Originally submitted 9/26/2018

"Amo CRM Great for Small Business Tracking"

4/5

What do you like best about Kommo?

I like that you can input all customer information in, and sort the pipeline by different categories that are customizable. The calendar section for reminders is extremely valuable when timing out your follow up sales lead calls. Also, simplified enough for anyone to be able to use. Review collected by and hosted on G2.com.

What do you dislike about Kommo?

If you hire a salesperson who does not utilize all functions and input data correctly, you will be missing essential information when they leave the company. So the software does require some monitoring and managing, however it is nice because it is open to customization. Review collected by and hosted on G2.com.

Recommendations to others considering Kommo:

Call and talk with the company and look into videos on this CRM. Company was very helpful when we signed up and set this up. Review collected by and hosted on G2.com.

What problems is Kommo solving and how is that benefiting you?

Keeping track of customer leads and follow ups that can lead to sales opportunity. Also, holding sales accountable in their daily activities. Review collected by and hosted on G2.com.

Response from Beatriz Veras of Kommo

Thank you for sharing your experience! We’re glad Kommo’s customizable pipelines, customer records, and reminders help your team stay on top of leads and follow-ups. You’re right that consistent data entry is important, so we appreciate your note about monitoring and team processes. Thanks for recommending Kommo!

Validated ReviewerSource: Organic

Alfred C.

Information Technology

Mid-Market (51-1000 emp.)

5/14/2019

"Excellent software for the management of sales of my business"

4/5

What do you like best about Kommo?

I like this system because it is so easy to use, even after the configuration this system practically works only in an incredible way. It is incredible to feel that you have a personal assistant in your business that carries everything for you safely and reliably, it is priceless.

This system is quite simple, has an interface that is not overloaded, and is really versatile and intuitive. I like the large number of functions that this software has, since it allows me to integrate it with my emails, it also gives me the possibility to use widgets, and integrate them by means of the API, which allows me to simplify all the processes of my business.

This system allows me to send messages to all potential clients through an application within the system instead of logging in and out of other programs. Review collected by and hosted on G2.com.

What do you dislike about Kommo?

Something I can say I do not like is that in some screens, it is difficult to distinguish and see the scroll bars in some cases seems to be non-existent, making some of the controls disappear from my sight and at times it seems that they were hidden. I hope the technical support team can resolve this quickly. Review collected by and hosted on G2.com.

Recommendations to others considering Kommo:

This system allows you to use it during a short test period in which you can enjoy and know all the benefits that this software has for you. Acquiring it now will be a real investment for your company. Review collected by and hosted on G2.com.

What problems is Kommo solving and how is that benefiting you?

Thanks to this system I can have a direct contact with each client in order to have a more efficient lead management. Be able to track all activities including those that are automated. It is amazing how this system unifies all my sales work teams in one person, this with another system is not possible to have it. Review collected by and hosted on G2.com.

Response from Beatriz Veras of Kommo

It’s wonderful to hear that Kommo feels like a reliable assistant for your business and that you enjoy its intuitive interface and integrations. Thanks for flagging the visibility of scroll bars—we understand how that can make controls harder to find and will pass your comments along.

Current UserValidated ReviewerIncentivizedSource: G2 invite

Verified User in Legal Services

Small-Business (50 or fewer emp.)

11/14/2019

"CRM - "for ease of use""

4/5

What do you like best about Kommo?

this is not as sophisticated as some CRM products I have used and therefore is very easy to use- I like the layout which is easy to navigate around. Review collected by and hosted on G2.com.

What do you dislike about Kommo?

it does'nt have the option to calculate pricing/quotations Review collected by and hosted on G2.com.

Response from Beatriz Veras of Kommo

Thanks for sharing your feedback! We’re glad Kommo’s simple layout is easy to navigate and that calendar reminders help you stay on top of client follow-ups. We appreciate your suggestion for pricing and quotation tools and will share it with our team.

Current UserValidated ReviewerIncentivizedSource: G2 invite

gary m.

Enterprise (> 1000 emp.)

6/2/2019

"amocrm review"

5/5

What do you like best about Kommo?

I like that you can enter all client data in, and sort the pipeline by various classifications that are adaptable. The schedule segment for updates is amazingly important when timing out your subsequent prospective customer calls. Additionally, sufficiently disentangled for anybody to have the option to utilize. Review collected by and hosted on G2.com.

What do you dislike about Kommo?

In the event that you employ a deal person who does not use all capacities and information effectively, you will miss basic data when they leave the organization. So the product requires some monitoring and managing, anyway it is decent on the grounds that it is available to customization. Review collected by and hosted on G2.com.

Recommendations to others considering Kommo:

Call and converse with the organization and investigate videos on this CRM. Organization was exceptionally useful when we joined and set this up. Review collected by and hosted on G2.com.

What problems is Kommo solving and how is that benefiting you?

Monitoring client leads and subsequent follow-ups that can lead to sales opportunities. Also, holding sales accountable in their daily activities. Review collected by and hosted on G2.com.

Response from Beatriz Veras of Kommo

Thank you for sharing your experience! We’re glad Kommo helps you organize client data, customize your pipeline, and stay on top of follow-ups. Your point about consistent data entry is valuable—clear processes and regular monitoring can help teams get the most from the platform. We’re also happy our team supported you during setup.

Validated ReviewerIncentivizedSource: G2 invite

Questions about Kommo? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

Verified User in Internet

•

Last activity over 6 years ago

I've noticed some affordable/low budget CRM solutions have start up costs associated with their service. Does amoCRM have any startup fees, or any contracts?

1 Upvote

Join the conversation

View all Discussions