--- title: Knowledge Base Dashboards & Reports Reviews meta_title: 'Knowledge Base Dashboards & Reports Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Knowledge Base Dashboards & Reports works for a business like yours. aggregate_rating: rating_value: 4.9 review_count: 4 scale: '5' date_modified: '2025-03-10' parent_category: name: Marketplace Apps url: https://www.g2.com/categories/marketplace-apps --- # Knowledge Base Dashboards & Reports Reviews **Vendor:** Salesforce Labs **Category:** [Salesforce AppExchange Apps](https://www.g2.com/categories/salesforce-appexchange-apps) **Average Rating:** 4.9/5.0 **Total Reviews:** 4 ## About Knowledge Base Dashboards & Reports This package provides reports and dashboards that help you monitor your knowledge base. For example, you can compare article ratings and views, analyze recent activity by authors, and determine which articles are helping solve the most cases. ## Knowledge Base Dashboards & Reports Reviews ### 1. I now stay informed better than ever **Rating:** 5.0/5.0 stars **Reviewed by:** John M. | IT admin, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2023 **What do you like best about Knowledge Base Dashboards & Reports?** I love the comparison feature that allows me to immediately select the articles that are best reviewed **What do you dislike about Knowledge Base Dashboards & Reports?** i feel like the ratings are sometimes very subjective to a certain demographic and not objective **What problems is Knowledge Base Dashboards & Reports solving and how is that benefiting you?** They are helping my company get the resources they need and stay up to date on relative public figures who we depend on for trends in correlation to our sales ### 2. Extreme beneficial **Rating:** 5.0/5.0 stars **Reviewed by:** Omer S. | Sales And Service Specialist, Hospitality, Mid-Market (51-1000 emp.) **Reviewed Date:** November 24, 2022 **What do you like best about Knowledge Base Dashboards & Reports?** Smooth tool and filtering platform with numbers **What do you dislike about Knowledge Base Dashboards & Reports?** Adjust of report and dashboard and multiple access for employee **What problems is Knowledge Base Dashboards & Reports solving and how is that benefiting you?** Analize teams performance ### 3. Dashboard **Rating:** 4.5/5.0 stars **Reviewed by:** Gauri S. | Team Lead, Enhanced Reservation Solutions, APAC, Mid-Market (51-1000 emp.) **Reviewed Date:** March 15, 2022 **What do you like best about Knowledge Base Dashboards & Reports?** The layout is very easy to understand and navigate **What do you dislike about Knowledge Base Dashboards & Reports?** Some extra data can be confusing at times **Recommendations to others considering Knowledge Base Dashboards & Reports:** Know what data you want to analyse before hand , know your end goal **What problems is Knowledge Base Dashboards & Reports solving and how is that benefiting you?** I use to analyse my own knowledge. It's beneficial to use it when I am trying to rate an article . ### 4. Agent Productivity **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2018 **What do you like best about Knowledge Base Dashboards & Reports?** This package provides reports and dashboards that help you monitor your knowledge base. For example, you can compare article ratings and views, analyze recent activity by authors, and determine which articles are helping solve the most cases. I was very worried when my team asked me to create Reports and dashboards for Knowledge. I was thinking that I will have to spend a lot of time to create it but after installing this app, I am the happiest person in the world. It hardly took me 5 mins to install it. This app gives you all combination of Reports and Dashboards you need for a Knowledge Base. **What do you dislike about Knowledge Base Dashboards & Reports?** 1 - The package is managed, which means you cannot modify the templates with the custom fields from your articles. This is a complete non-starter for an enterprise implementation with complex article content fields. A KB Reporting guide with instructions would have been more helpful. 2 - The Knowledge Implementation guide doesn't outline that standard report types do not exist for any of the objects enabled upon activating Knowledge. 3 - There is no install guide that goes along with the package that helps you understand the interplay of the objects and what limits you have around the data you're seeing, e.g. rating and view data doesn't segment by time period, it is absolute. Overall, it's helpful as a complete start but likely takes more time to understand its shortcomings than it would have been to follow a Knowledge Reporting guide and configure the Report Types by myself since I couldn't use the ones enclosed in this package. **Recommendations to others considering Knowledge Base Dashboards & Reports:** Which Articles are being used, which are useful, which are highly rated or attached to Cases? I added this as my recommended Free App of the week on my blog, so 5 stars from me. **What problems is Knowledge Base Dashboards & Reports solving and how is that benefiting you?** 1 - It helped me understand the data model around the KA vs. KAV and articletype_ka vs articletype_kav objects as well as the other related objects. 2 - I basically copied the configurations to make my own and include the custom fields for the articletype_kav report types so I could report based on article content and/or custom metadata in new fields. ## Knowledge Base Dashboards & Reports Discussions - [What is Knowledge Base Dashboards & Reports used for?](https://www.g2.com/discussions/what-is-knowledge-base-dashboards-reports-used-for) - [View Knowledge Base Dashboards & Reports pricing details and edition comparison](https://www.g2.com/products/knowledge-base-dashboards-reports/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-25+01%3A22%3A34+-0500&secure%5Bsession_id%5D=9d94387b-649c-4169-9995-13b9dc91ba59&secure%5Btoken%5D=b941da83d6a425cdedbf6e466befc33fd78f78ffbf1b764dac9ecf87e7e7defc&format=llm_user) ## Knowledge Base Dashboards & Reports Features **Agentic AI - Salesforce AppExchange Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making