Klue Reviews & Product Details

I particularly like that Klue makes it easy to centralise every piece of information about a particular competitor, with the flexibility to add different types of Boards and different formats of Battlecards to support different audiences. It's easy to see how different products from overarching companies fit together, saving time and keeping the UI easy to navigate for end users.

The support offered by the team is excellent, and they are very committed to making the project a success - both operationally and strategically; our Klue CSM Harry has been very supportive to ensure we are on track. Review collected by and hosted on G2.com.

The UI can be a little frustrating to use as a Curator, particularly for editing content and applying formatting consistently. It would be great to be able to set up card templates, and to add more colours and formats to text. I'd also like to have a more open-ended style format for a battlecard to make it easier to transition content into Klue without needing to lift everything into a specific battlecard format.

It would also be great to let everyone (not just curators) contribute intel directly from the web to Klue - it's something I assumed was the case, and is frustrating to continue being a bottleneck. Review collected by and hosted on G2.com.

The platform is very user friendly, making it extremely easy to use and drives adoption and engagement. The Salesforce and Slack integrations are very beneficial. The customer support is fantastic - Klue are experts when it comes to customer success. The built in Klue reports are also a huge win! Review collected by and hosted on G2.com.

The browser extention integrations (Microsoft Edge, Google Chrome, etc.) only allows curators to submit intel directly from web-pages. Extending this capability to all users would be beneficial. Review collected by and hosted on G2.com.

I'm in charge of Klue and all CI at my company and lead the process of evaluating, selecting and implementing the tool. I use Klue almost every day.

-Everyone I've dealt with from sales, to onboarding, to tech to CSM have been incredibly friendly and helpful

-Their onboarding process was relatively quick and easy

-Their support importing and setting up all your existing CI content into Klue is amazing! The amount of time it saves having them sort through it, structure it and turn it all into boards and cards is insane. It means I could jump right into doing work in Klue vs. spending all my time building templates and copy/pasting. The value of this really cannot be underestimated. It made me productive on day one vs. weeks of ramp up time.

-Hubspot integration seems basic at first but actually allows a lot of flexibility, much more than Crayon and is actually quite easy to setup yourself.

-"Insights" is incredibly powerful and an underappreciated feature

-UX is simple, the "logic" of how things are setup makes sense

-My Customer success manager is great, regularly checks in with me and is super responsive when I have an issue or question

-They have offices and CSM people in EMEA! Their main competitor did not. Review collected by and hosted on G2.com.

There are no substantial or deal-breaker dislikes, only minor UX things that could be improved, but nothing that kept me from purchasing (or would keep me from purchasing again).

-Content formating for cards is too basic, unable to highlight and change multiple cells in a a table. I wish it were like Gsuite

-Had a scrolling bug in Alerts, which I ultimately fixed myself by finding faulty CSS and reporting it to them.

-Wish the lanes in each board had individual scroll bars

-Hubspot integration via iFrame is more powerful than it seems, but if you open a "Card within a card" you're taken outside to Klue in a new tab, vs. staying in Hubspot. Review collected by and hosted on G2.com.

I can't believe how much support we have from the Klue team. From the sales process through onboarding and getting use out of the product, we have benefited greatly from Klue's team regarding best practices and execution.

I have loved the templates and frameworks that were recommended and am super pumped to bring this to life with all of our team.

Klue is also easy to use yet robust to filter and sort information that you want to see and review.

I also can't believe how amazing it is to have someone help upload content and provide that extra set of hands to get intel live into the platform! Review collected by and hosted on G2.com.

Still looking for specific monitors and intel that will benefit us. Our industry is quite niche. So getting enough intel on our competitors is a challenge at times. But we are working on it--and the team has been helpful in helping me identify sources/getting other sources of intel into the platform. Review collected by and hosted on G2.com.

Our partners at Klue have taken the time to truly understand our business and support our market insights program with a strategic, collaborative approach. Their collaboration, project management, and focused content efforts set them apart from other competitive intel providers. They focus on the needs of their clients and their success. They help to keep us on task, meet their timelines, and pull in support from other areas if needed. They above all else are kind, listen, and help us to meet our competitive intel goals. Review collected by and hosted on G2.com.

I wish the monitors offered more value. It is a small window of time it captures and it would be great to filter out changes in cookies, etc that aren't helpful and focus on more significant web page content changes. Review collected by and hosted on G2.com.

Klue is an easy-to-use tool for tracking competitor intelligence. Its intuitive features, like Digest and competitor analytics, have significantly improved our ability to publish impactful sales battlecards and empower our sales team to win more competitive deals. The Digest feature provides timely and relevant insights, keeping our team well-informed, while the competitor analytics offer invaluable data to refine our strategies. Klue's Customer Success and Support teams have been outstanding, providing prompt assistance and ensuring that we're maximizing the platform's potential. Overall, Klue has proven to be an essential asset in strengthening our competitive edge. Review collected by and hosted on G2.com.

Klue is working on bring more integrations. I would like to see Chorus integration soon so that I can start tracking competitor mentions. Review collected by and hosted on G2.com.

I most like the insights taht I was able to get for marketing and building sales pipelines Review collected by and hosted on G2.com.

I least liked the layout of the system as it took me a little bit of time to get use to Review collected by and hosted on G2.com.

We have just started using Klue for our GTM team and the process has been very smooth. From our sales rep, onboarding partner, to our customer success manager, I could not have asked for better partners in launching Klue and getting support from our leaders. Implementation was easy, especially considering there were multiple internal teams involved on our end. The software itself is excellent, I love the newsletter feature and the battlecards have gotten good feedback in our pilot process. Review collected by and hosted on G2.com.

I haven't found anything that I don't like about Klue Review collected by and hosted on G2.com.

Klue is easy; the learning curve is slight and easy to pick up. your team will find it easy to use. Klue is relatively easy to update and build out content. The service provided by Klue is best in class for CI enablement tools. What they are doing with the Insights tool is fantastic. I currently use their BETA for review sites; the insights are incredible. Each week, they add something new to the functionality, which is a must for any CI expert to have access to. The options for presenting Intel are excellent. The ability to quickly make and track updates is outstanding. I have used Klue at a couple of stops now and they have been a true partner in building an effective Competitive Function. Support is top-notch! We integrate it into Seismic, which works very well; when SFDC is launched, it will also be integrated. Review collected by and hosted on G2.com.

While it is easy to build content, I do not like the content tool. It is finicky, and your options are limited, and you, at times, just have to live with the formatting, but once again, it is easy. I also struggle with the Alerts, while it is powerful it is not intuitive and I get frustrated at times that it takes so many clicks to process and you cannot action it and view it at the same time making you navigate away from the alerts tool to read and then try to find your way back in Alerts to what you were reviewing. These are pretty minor and I cannot say enough good about Klue. Review collected by and hosted on G2.com.

The people at Klue are simply the best. Professional, prompt, smart, and attentive. I love having all my competitive data in one place. The insights the platform generates are powerful and extremely user friendly. We recently switched to Klue for our win/loss program and have been very happy with that choice. Review collected by and hosted on G2.com.

My one and only complaint is that our reports from our previous win/loss provider are not yet able to be tagged into the system for insight generation. I know this is on the roadmap, but would love to see it put in place asap! Review collected by and hosted on G2.com.