Kisi Reviews & Product Details

Kisi is a cloud-based physical security and access control platform designed to help organizations connect people and spaces through modern, secure, and flexible workplace security solutions. This innovative platform integrates various security functionalities, including access control, visitor management, video surveillance, intrusion detection, analytics, and reporting, all within a single, user-friendly interface. Kisi is tailored for simplicity and scalability, making it suitable for a wide range of organizations seeking to enhance their security measures. Targeted at industries such as fitness and wellness, coworking spaces, commercial real estate, and technology, Kisi addresses diverse security needs with a comprehensive suite of tools. The platform enables organizations to manage access to doors and elevators, streamline visitor access, and facilitate security workflows from virtually anywhere. This flexibility is particularly beneficial for businesses that operate in hybrid work environments or require 24/7 unstaffed access, as Kisi can accommodate various use cases, including tailgating detection and booking integrations. Key products of Kisi include the Reader Pro, Controller Pro, and Terminal Pro, which collectively form a robust ecosystem for managing physical security. The platform also offers an Intercom Pro system, web and mobile applications, and seamless integrations with existing security infrastructure. Users can leverage flexible credentials, such as Apple Wallet employee badges, to enhance convenience and security. These features not only improve operational efficiency but also allow organizations to monetize their spaces effectively, ensuring a modern user experience across multiple locations. Kisi stands out in the access control market by providing a unified solution that simplifies security workflows and enhances overall security management. The platform's analytics and reporting capabilities enable organizations to gain valuable insights into their security operations, helping them make informed decisions and optimize their security strategies. By combining advanced technology with user-centric design, Kisi empowers organizations to create safer environments while adapting to the evolving demands of modern workplaces.

Seller

KISI

Discussions

Kisi Community

Languages Supported

German, English, French, Spanish

Solution Type

Best-of-Breed

Used by Gather and 2 others

Beta

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

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Kisi Integrations

(12)

Verified by Kisi

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Kisi Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Kisi, and what problem is it built to solve?

Kisi is a cloud-based physical security and access control platform that helps organizations connect people and spaces through workplace security solutions. It brings access control, visitor management, video surveillance, intrusion detection, analytics and reporting, smart locks, elevator access, and mobile credentials together to help manage doors and security workflows across locations.

What languages does Kisi support?

Kisi supports four languages: English, French, German, and Spanish.

What company sizes and industries is Kisi the best fit for?

Kisi appears to suit organizations across small-business, mid-market, and enterprise sizes, with particularly strong representation from smaller and mid-sized teams. Industries represented include fitness and wellness, commercial real estate, and hospitality.

How long does it take to implement Kisi across a team?

Implementation most commonly takes less than a month, though the timeline can vary by installation and setup needs.

Time to go live	Relative frequency
Less than 1 month	Most common
Less than 1 day	Also reported often
1–3 months	Reported by some teams
6–12 months or more than 12 months	Less common

What customer support options does Kisi provide, and how do users find the overall support experience?

Kisi provides phone support, email/help desk, and a knowledge base. The support experience is mixed: users describe quick, helpful responses and strong setup assistance, while others report delays or difficulty getting help with critical issues and want easier access to a person.

Is Kisi considered safe and secure for handling data?

Kisi is used to control who can enter a space and when, and users value the ability to grant or revoke access and review entry records. Some users also express confidence in its security, while concerns about app security and occasional connectivity or hardware issues show that trust depends in part on reliable access.

G2 reviews are authentic and verified.

Here's how.

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

2/28/2020

"So glad I don't ever have to worry about forgetting my work badge!"

4.5/5

What do you like best about Kisi?

Convenient that I can unlock doors using my phone Review collected by and hosted on G2.com.

What do you dislike about Kisi?

Sometimes I have to go into the app to unlock a door Review collected by and hosted on G2.com.

Response from Melanie Almeida of Kisi

edit

Thank you for your review. We now offer Tap to Unlock, which allows you to unlock doors by tapping your mobile device against the Kisi Reader, without having to actively use the app.

Verified User in Education Management

Mid-Market (51-1000 emp.)

10/30/2018

"Very helpful for offices with lots of visitors"

3.5/5

What do you like best about Kisi?

I like that when we have visitors to our office, it's super easy to give them access to our building! Before we had Kisi, someone had to be in the office and hand them a physical key card and then make sure to get that back before they left town. With Kisi, we feel more secure! Review collected by and hosted on G2.com.

What do you dislike about Kisi?

When the WiFi goes out, people have a hard time getting in and out of our building! We also had some issues between the building technology and Kisi technology. For a while Kisi wasn't working and we had a challenging time figuring out the issue. (because it's an older building). We also have a few employees that don't use smart phones, so they still have to use a physical key card. Review collected by and hosted on G2.com.

Recommendations to others considering Kisi:

Great for everyone on the same page and offices that are constantly in flux! Can be a bit cumbersome if WiFi goes out or if not everyone has a smart phone. Review collected by and hosted on G2.com.

What problems is Kisi solving and how is that benefiting you?

We are solving for increased security, lower cost for missing key cards, ease of access for visiting guests Review collected by and hosted on G2.com.

Response from Melanie Almeida of Kisi

edit

Thank you for your review. We’re happy to share that we do offer offline support.

Should your space lose access to the internet, Kisi supports two fallback mechanisms for unlocking doors or elevators:

Offline cache on the reader: with offline caching for credentials, Kisi allows users to unlock doors even without internet connectivity.

Offline cache on the phone: with mobile data enabled on your phone, the Kisi reader will receive a certificate from your phone through Bluetooth or NFC to unlock the door.

Verified User in Music

Mid-Market (51-1000 emp.)

5/14/2019

"Office security in Manhattan"

4/5

What do you like best about Kisi?

Kisi allowed me to get into or lock up my office on the 16th floor of a crowded Manhattan building whenever I needed. As an intern, I likely wouldn't have been given a special key or access code but with Kisi it was no problem. Review collected by and hosted on G2.com.

What do you dislike about Kisi?

I just worry about security with all the recent app data breaches. Review collected by and hosted on G2.com.

Verified User in Online Media

Mid-Market (51-1000 emp.)

1/17/2019

"Kisi is ehh"

2/5

What do you like best about Kisi?

I like that it doesn't require a physical key to get in the office Review collected by and hosted on G2.com.

What do you dislike about Kisi?

I don't like that the door doesn't automatically open as you approach and that you have to swipe in-app in order to make it open. Review collected by and hosted on G2.com.

Recommendations to others considering Kisi:

Definitely pay for the version that detects as you get closer in order to open the door automatically vs. the manual app swiping version Review collected by and hosted on G2.com.

What problems is Kisi solving and how is that benefiting you?

It provides the benefit of not giving everybody in the whole office a key and it provides the ability for people who are remote to come work in-office as well. Review collected by and hosted on G2.com.

Response from Melanie Almeida of Kisi

edit

Thank you for your review. However, we made some improvements and we now offer the Tap-to-unlock functionality. With the right permissions, all you have to do is hold your device up to a Kisi Reader and open the door.

Verified User in Retail

Enterprise (> 1000 emp.)

2/8/2019

"Easy and Efficient Security"

5/5

What do you like best about Kisi?

Kisi is an application on your phone, and access to a kisi door must be authorized. There is essentially two barriers of security. We use this at my job every day and it has been highly efficient and very easy to use. Review collected by and hosted on G2.com.

What do you dislike about Kisi?

Sometimes, but very rarely, there have been connectivity issues. Not a huge problem though as its only happened once to me. Review collected by and hosted on G2.com.

Response from Melanie Almeida of Kisi

edit

Thank you for your review. We’re happy to share that we do offer offline support. Should your space lose access to the internet, Kisi supports two fallback mechanisms for unlocking doors or elevators:

Offline cache on the reader: with offline caching for credentials, Kisi allows users to unlock doors even without internet connectivity.

Offline cache on the phone: with mobile data enabled on your phone, the Kisi reader will receive a certificate from your phone through Bluetooth or NFC to unlock the door.

Verified User in Internet

Mid-Market (51-1000 emp.)

Originally submitted 5/2/2018

"Great app, and super easy to use. Hope they have a home cloud system in the works!"

5/5

What do you like best about Kisi?

I used this when half our team was sharing keys due to a lack thereof. As we had many remote team members that would occasionally travel in our office building didn't want to provide more keys to us and didn't want us to make copies so we needed an alternative to allow us to securely allow remote employees into the office. This was an amazing system as after it was set up on a pretty old door and everyone could just download the app, sign-in and open the door. It also worked on multiple doors! Review collected by and hosted on G2.com.

What do you dislike about Kisi?

Nothing really, however, it is not the most attractive or interactive app. It was easy to download, set up and use so no complaints from me. I will note the initial page after you sign in doesn't clearly state how you would open the designated door, but it didn't take more than a few minutes to figure it out. Review collected by and hosted on G2.com.

Recommendations to others considering Kisi:

I think they should start competing with August and other apps so I can get this for my apartment. Review collected by and hosted on G2.com.

What problems is Kisi solving and how is that benefiting you?

Allowing all employees to get in despite running out of keys or having teams that are not based in your office but will need to access it at random times. This was also a good option as we could allow anyone to use it. Review collected by and hosted on G2.com.

Response from Melanie Almeida of Kisi

edit

Thank you very much for your kind words. I must add that our product has improved a lot. However, I will share your feedback with the product team to keep improving our user experience even more!

Verified User in Fund-Raising

Small-Business (50 or fewer emp.)

7/31/2018

"Kisi Makes Life Easier"

4/5

What do you like best about Kisi?

It's extremely convenient! I love being able to walk up to my office and just whip my phone out to unlock the door. Super safe and secure! Review collected by and hosted on G2.com.

What do you dislike about Kisi?

It is very glitchy and the video screen rarely works. Review collected by and hosted on G2.com.

Response from Melanie Almeida of Kisi

edit

Thank you very much for your kind words. I must add that our product has improved a lot. However, I will share your feedback with the product team to keep improving our user experience even more!

Verified User

Member Experience Specialist, Event Coordinator, and Head of Hospitality

Small-Business (50 or fewer emp.)

11/4/2026

4.5/5

KISI provides a reliable solution for managing access to facilities, allowing members to enter when staff is unavailable while maintaining security. The app's tracking feature is necessary for optimal performance, which may be a concern for some users.

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Verified User

General manager

Small-Business (50 or fewer emp.)

11/6/2026

4/5

The software provides effective management of member access to studios, allowing differentiation between paid and unpaid members. However, the user experience is hindered by a complicated process and a challenging owners' panel.

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Verified User

Director

Small-Business (50 or fewer emp.)

11/5/2026

5/5

The software features an appealing design and is easy to deploy, making it suitable for various users. Additionally, it offers excellent customer support, enhancing the overall user experience.

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Summarized using AI