Kisi Reviews & Product Details

Kisi is a cloud-based physical security and access control platform designed to help organizations connect people and spaces through modern, secure, and flexible workplace security solutions. This innovative platform integrates various security functionalities, including access control, visitor management, video surveillance, intrusion detection, analytics, and reporting, all within a single, user-friendly interface. Kisi is tailored for simplicity and scalability, making it suitable for a wide range of organizations seeking to enhance their security measures. Targeted at industries such as fitness and wellness, coworking spaces, commercial real estate, and technology, Kisi addresses diverse security needs with a comprehensive suite of tools. The platform enables organizations to manage access to doors and elevators, streamline visitor access, and facilitate security workflows from virtually anywhere. This flexibility is particularly beneficial for businesses that operate in hybrid work environments or require 24/7 unstaffed access, as Kisi can accommodate various use cases, including tailgating detection and booking integrations. Key products of Kisi include the Reader Pro, Controller Pro, and Terminal Pro, which collectively form a robust ecosystem for managing physical security. The platform also offers an Intercom Pro system, web and mobile applications, and seamless integrations with existing security infrastructure. Users can leverage flexible credentials, such as Apple Wallet employee badges, to enhance convenience and security. These features not only improve operational efficiency but also allow organizations to monetize their spaces effectively, ensuring a modern user experience across multiple locations. Kisi stands out in the access control market by providing a unified solution that simplifies security workflows and enhances overall security management. The platform's analytics and reporting capabilities enable organizations to gain valuable insights into their security operations, helping them make informed decisions and optimize their security strategies. By combining advanced technology with user-centric design, Kisi empowers organizations to create safer environments while adapting to the evolving demands of modern workplaces.

Seller

KISI

Discussions

Kisi Community

Languages Supported

German, English, French, Spanish

Solution Type

Best-of-Breed

Used by Gather and 2 others

Beta

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

View More Pricing Information

Kisi Integrations

(12)

Verified by Kisi

Show More Integrations

Kisi Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Kisi, and what problem is it built to solve?

Kisi is a cloud-based physical security and access control platform that helps organizations connect people and spaces through workplace security solutions. It brings access control, visitor management, video surveillance, intrusion detection, analytics and reporting, smart locks, elevator access, and mobile credentials together to help manage doors and security workflows across locations.

What languages does Kisi support?

Kisi supports four languages: English, French, German, and Spanish.

What company sizes and industries is Kisi the best fit for?

Kisi appears to suit organizations across small-business, mid-market, and enterprise sizes, with particularly strong representation from smaller and mid-sized teams. Industries represented include fitness and wellness, commercial real estate, and hospitality.

How long does it take to implement Kisi across a team?

Implementation most commonly takes less than a month, though the timeline can vary by installation and setup needs.

Time to go live	Relative frequency
Less than 1 month	Most common
Less than 1 day	Also reported often
1–3 months	Reported by some teams
6–12 months or more than 12 months	Less common

What customer support options does Kisi provide, and how do users find the overall support experience?

Kisi provides phone support, email/help desk, and a knowledge base. The support experience is mixed: users describe quick, helpful responses and strong setup assistance, while others report delays or difficulty getting help with critical issues and want easier access to a person.

Is Kisi considered safe and secure for handling data?

Kisi is used to control who can enter a space and when, and users value the ability to grant or revoke access and review entry records. Some users also express confidence in its security, while concerns about app security and occasional connectivity or hardware issues show that trust depends in part on reliable access.

G2 reviews are authentic and verified.

Here's how.

Daria C.

Center Director

Small-Business (50 or fewer emp.)

5/18/2023

"Secure and User Friendly"

5/5

What do you like best about Kisi?

I love how easy it is to navigate and manage. It has been a lifesaver in keeping our school secure. Review collected by and hosted on G2.com.

What do you dislike about Kisi?

There have been very few times where I have experienced glitches. In the event, support has always been so helpful and quick to respond. Review collected by and hosted on G2.com.

Lamar D.

Chief Business Development Officer

Small-Business (50 or fewer emp.)

12/9/2022

"Kisi is outstanding"

5/5

What do you like best about Kisi?

The Sales, support and integration teams are great during setup. Review collected by and hosted on G2.com.

What do you dislike about Kisi?

The controllers require additional space for battery backup. Review collected by and hosted on G2.com.

Response from Melanie Almeida of Kisi

edit

Thank you very much for your thoughtful review, we really appreciate it!

Mark M.

Vice President of Information Technology

Small-Business (50 or fewer emp.)

5/10/2022

"Advanced access system that keeps getting better"

5/5

What do you like best about Kisi?

Kisi's cloud-based approach with over-the-air updates makes it a much better system than the previous generation's on-premise access systems. It has many out-of-the-box features and can easily be extendable through a mix of industry-standard components as well as its API. The android app and Apple app are great and the Apple Watch app works well too although you do have to actively click on the watch app and it's not as automatic as the phone. Review collected by and hosted on G2.com.

What do you dislike about Kisi?

There were some early quirks with POE compatibility on our Dell switches where we had to use POE injectors but since switching to Cisco we no longer have this issue. Sometimes the readers can go offline and we have had to swap them out. Requires active internet connection but the new offline mode solves this. Any issue we have had with Kisi seemed to get smoothed out over time so there is not much to dislike. Review collected by and hosted on G2.com.

Response from Melanie Almeida of Kisi

edit

Thank you very much for your thoughtful review, we really appreciate it!

Paul G.

CEO

Small-Business (50 or fewer emp.)

2/3/2022

"Modern access system with lots of options"

4.5/5

What do you like best about Kisi?

Modern interface for administration of the system, flexibility in credentials (mobile app, cards, stickers, tokens, time-based guest links), ability to manage multiple spaces, setting specific permission levels by user group or individual users, remote door open (with ability to limit it geographically on a user by user basis), and much more. If you are looking for a more modern access system, this is it. They are also constantly working on improving the product. Review collected by and hosted on G2.com.

What do you dislike about Kisi?

The reporting is a bit limited. There is a log of everything that goes on, but it can sometimes be challenging to find a specific event. In the past we've seen the system go offline for no reason we've been able to determine - a reset did the trick usually. This has not happened within the past year. If you delete the credential without deassigning it first, it cannot be used again until you contact support to have them unassign it. Review collected by and hosted on G2.com.

Recommendations to others considering Kisi:

Would highly recommend if you are looking to add or replace a current legacy access system. Review collected by and hosted on G2.com.

What problems is Kisi solving and how is that benefiting you?

Easy way to administer access to our office space. Very flexible in how we assign access levels to each individual employee. The benefit is that we spend almost no time administering it - once you set it up (easy and quick to do), there is very little to manage. Review collected by and hosted on G2.com.

Response from Melanie Almeida of Kisi

edit

Thank you very much for your review. Your feedback will be shared with the product team so we can keep improving our user experience.

Verified User in Construction

Mid-Market (51-1000 emp.)

4/12/2022

"Kisi helps make access management a breeze."

4.5/5

What do you like best about Kisi?

Kisi makes managing workspace access easy and streamlined. The ability to create different groups with various access allows for customization and personalization. Review collected by and hosted on G2.com.

What do you dislike about Kisi?

Kisi relies on internet/data to work and we have had times where our internet is out and our location has poor cell/data service so some people were unable to access certain areas. Review collected by and hosted on G2.com.

What problems is Kisi solving and how is that benefiting you?

In an industry where employee turnover is high, it allows us to grant and deny access with the click of a button instead of hunting down keys when an employee is no longer employed. It also allows for the customization of profiles/groups so that you can control not only who has access but when they have access. Review collected by and hosted on G2.com.

Response from Melanie Almeida of Kisi

edit

Thank you for your review. We’re happy to share that we do offer offline support.

Should your space lose access to the internet, Kisi supports two fallback mechanisms for unlocking doors or elevators:

Offline cache on the reader: with offline caching for credentials, Kisi allows users to unlock doors even without internet connectivity.

Offline cache on the phone: with mobile data enabled on your phone, the Kisi reader will receive a certificate from your phone through Bluetooth or NFC to unlock the door.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

8/24/2021

"Excellent technology! Highly recommended!"

5/5

What do you like best about Kisi?

I like that I don't have to look for my keys when I'm trying to get in the door with bags, equipment, etc. It's a fantastic technology that makes a difference and is worth the cost. It also provides a significant level of security. Review collected by and hosted on G2.com.

What do you dislike about Kisi?

I cannot think of anything that I dislike about keyless door access. Review collected by and hosted on G2.com.

Response from Melanie Almeida of Kisi

edit

Thank you very much for the thoughtful review, we appreciate it!

Verified User in Computer Software

Enterprise (> 1000 emp.)

Originally submitted 7/27/2021

"I love my Keyless Door Access"

5/5

What do you like best about Kisi?

It is so much easier to have guests over with our keyless door access. Review collected by and hosted on G2.com.

What do you dislike about Kisi?

There are not any things that I dislike about it. We really love it. Review collected by and hosted on G2.com.

Response from Melanie Almeida of Kisi

edit

Thanks so much for the feedback! Great to hear you have an overall good experience!

Lakshmi Narayana G.

Lead Java Developer at Suntrust Bank

Enterprise (> 1000 emp.)

8/4/2020

"Don’t lose keys any more"

5/5

What do you like best about Kisi?

No more concept of losing keys and searching for them. Review collected by and hosted on G2.com.

What do you dislike about Kisi?

Remembering password if a different password is used. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

6/25/2020

"Simple and Secure"

5/5

What do you like best about Kisi?

The touchless unlock within bluetooth range Review collected by and hosted on G2.com.

What do you dislike about Kisi?

There are times I forget my phone and badge Review collected by and hosted on G2.com.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

10/7/2019

"Great way to control building access with mobile device"

4/5

What do you like best about Kisi?

Being able to control the doors in the office using my phone instead of carrying around a key card. Review collected by and hosted on G2.com.

What do you dislike about Kisi?

Sometimes the door takes a while or does not respond to phone. Review collected by and hosted on G2.com.

Recommendations to others considering Kisi:

It is a great way to give employees building access without having to have keys or keycards made for each employee. Also, it is convenient to have the ability to unlock doors from my mobile device. Review collected by and hosted on G2.com.

What problems is Kisi solving and how is that benefiting you?

Being able to access the entire building with my phone. Benefits are not having to carry a key card or remember to bring a key card everyday. Review collected by and hosted on G2.com.

Response from Melanie Almeida of Kisi

edit

Thank you for your review! We continuously work on improving our product. If you’re experiencing connectivity issues please contact our support team - support@getkisi.com.