Kisi Reviews & Product Details

Kisi is a cloud-based physical security and access control platform designed to help organizations connect people and spaces through modern, secure, and flexible workplace security solutions. This innovative platform integrates various security functionalities, including access control, visitor management, video surveillance, intrusion detection, analytics, and reporting, all within a single, user-friendly interface. Kisi is tailored for simplicity and scalability, making it suitable for a wide range of organizations seeking to enhance their security measures. Targeted at industries such as fitness and wellness, coworking spaces, commercial real estate, and technology, Kisi addresses diverse security needs with a comprehensive suite of tools. The platform enables organizations to manage access to doors and elevators, streamline visitor access, and facilitate security workflows from virtually anywhere. This flexibility is particularly beneficial for businesses that operate in hybrid work environments or require 24/7 unstaffed access, as Kisi can accommodate various use cases, including tailgating detection and booking integrations. Key products of Kisi include the Reader Pro, Controller Pro, and Terminal Pro, which collectively form a robust ecosystem for managing physical security. The platform also offers an Intercom Pro system, web and mobile applications, and seamless integrations with existing security infrastructure. Users can leverage flexible credentials, such as Apple Wallet employee badges, to enhance convenience and security. These features not only improve operational efficiency but also allow organizations to monetize their spaces effectively, ensuring a modern user experience across multiple locations. Kisi stands out in the access control market by providing a unified solution that simplifies security workflows and enhances overall security management. The platform's analytics and reporting capabilities enable organizations to gain valuable insights into their security operations, helping them make informed decisions and optimize their security strategies. By combining advanced technology with user-centric design, Kisi empowers organizations to create safer environments while adapting to the evolving demands of modern workplaces.

Seller

KISI

Discussions

Kisi Community

Languages Supported

German, English, French, Spanish

Solution Type

Best-of-Breed

Used by Gather and 2 others

Beta

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

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Kisi Integrations

(12)

Verified by Kisi

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Kisi Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Kisi, and what problem is it built to solve?

Kisi is a cloud-based physical security and access control platform that helps organizations connect people and spaces through workplace security solutions. It brings access control, visitor management, video surveillance, intrusion detection, analytics and reporting, smart locks, elevator access, and mobile credentials together to help manage doors and security workflows across locations.

What languages does Kisi support?

Kisi supports four languages: English, French, German, and Spanish.

What company sizes and industries is Kisi the best fit for?

Kisi appears to suit organizations across small-business, mid-market, and enterprise sizes, with particularly strong representation from smaller and mid-sized teams. Industries represented include fitness and wellness, commercial real estate, and hospitality.

How long does it take to implement Kisi across a team?

Implementation most commonly takes less than a month, though the timeline can vary by installation and setup needs.

Time to go live	Relative frequency
Less than 1 month	Most common
Less than 1 day	Also reported often
1–3 months	Reported by some teams
6–12 months or more than 12 months	Less common

What customer support options does Kisi provide, and how do users find the overall support experience?

Kisi provides phone support, email/help desk, and a knowledge base. The support experience is mixed: users describe quick, helpful responses and strong setup assistance, while others report delays or difficulty getting help with critical issues and want easier access to a person.

Is Kisi considered safe and secure for handling data?

Kisi is used to control who can enter a space and when, and users value the ability to grant or revoke access and review entry records. Some users also express confidence in its security, while concerns about app security and occasional connectivity or hardware issues show that trust depends in part on reliable access.

G2 reviews are authentic and verified.

Here's how.

Verified User in Hospitality

Mid-Market (51-1000 emp.)

11/6/2023

"A great security feature for a shared space"

4.5/5

What do you like best about Kisi?

Kisi allows us to create unlock schedules for all of the doors at our building. Everything works as intended and the system makes it very easy to make adjustments as needed. Review collected by and hosted on G2.com.

What do you dislike about Kisi?

The cost of transitioning to the most up-to-date hardware can be a bit steep, but all of the updates are very thoughtful improvements to the initial product. Review collected by and hosted on G2.com.

What problems is Kisi solving and how is that benefiting you?

We can easily set our main doors to unlock for the public during business hours and for strictly members the rest of the time. The basic reporting allows us to check who is in the space which acts as a great security measure. It also allows us to lock meeting rooms when not in use without keys which is a big time saver. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising

Mid-Market (51-1000 emp.)

11/7/2023

"Great solution for physical access control"

4.5/5

What do you like best about Kisi?

Kisi is really easy to use; it's like your door knows you're coming. I feel safe knowing it's always encrypted and secure. I love that I can unlock doors with just my phone, no matter where I am Review collected by and hosted on G2.com.

What do you dislike about Kisi?

Kisi can be a bit pricey, which might not be ideal for smaller budgets. The dashboard could be more user-friendly; sometimes it's tricky to find what I need. Review collected by and hosted on G2.com.

Chris Chumley B.

Director of Compliance

Enterprise (> 1000 emp.)

11/3/2023

"An exceptional product!!!"

5/5

What do you like best about Kisi?

Our experience with Kisi has been exceptional. The product works better than advertised. The sales and support teams are exceptionally customer service oriented, always quick and accurate. I would especially highlight a member of the support team, Winnie Niza. Winnie is always available, very patient, and helps solve any challenge very quickly. Review collected by and hosted on G2.com.

What do you dislike about Kisi?

I only have favorable feedback. The Kisi system works better than advertised. Review collected by and hosted on G2.com.

Kiara H.

Mid-Market (51-1000 emp.)

11/12/2023

"Easy door access solution"

5/5

What do you like best about Kisi?

Fairly easy to set up and manage access. Love that you have the option to give temporary access or the temporary links. Review collected by and hosted on G2.com.

What do you dislike about Kisi?

The reporting is a bit difficult to navigate - you can see all of the events but trying to find one particular event in the exported spreadsheet is like finding a needle in a haystack. Review collected by and hosted on G2.com.

Verified User in Consumer Services

Mid-Market (51-1000 emp.)

11/17/2023

"Great Support and Products"

4/5

What do you like best about Kisi?

Kisi helps our laundry mats stay protected via door access and they provide great support whenever you need it. The dashboard is easy to use and easy to integrate as well. Review collected by and hosted on G2.com.

What do you dislike about Kisi?

I cant think of any downsides to using Kisi. Review collected by and hosted on G2.com.

James C.

Partner

Small-Business (50 or fewer emp.)

11/21/2023

"Kisi is the perfect door access control system for our business."

5/5

What do you like best about Kisi?

Kisi was easy to roll-out, the support staff was very responsive and helpful, the system includes all of the features we were looking for, its very user friendly, integrates with our billing system, and very reliable. Review collected by and hosted on G2.com.

What do you dislike about Kisi?

We would love to use Kisi on all doors but it is cost prohibitive. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

12/13/2023

"Excellent future forward product with top-notch customer service"

5/5

What do you like best about Kisi?

The product works very well, it's reliable, and the remote management is fantastic. I love the UI and how simple it is to use for both the administrators and the users. Review collected by and hosted on G2.com.

What do you dislike about Kisi?

The lack of alarm monitoring service resulted in us having to look elsewhere for support, this wasn't the easiest to source - I would prefer to have only one security system - both access control and alarm monitoring. Review collected by and hosted on G2.com.

Casey C.

Mid-Market (51-1000 emp.)

12/8/2023

"Good product, even better customer experience"

5/5

What do you like best about Kisi?

Excellent customer service. Thoughtful product roadmap. Review collected by and hosted on G2.com.

What do you dislike about Kisi?

There's nothing I can think of at the moment. Review collected by and hosted on G2.com.

Verified User in Hospitality

Small-Business (50 or fewer emp.)

11/29/2023

"Great access control product."

5/5

What do you like best about Kisi?

Great interface for the customers and employees - Integegrates with our management software. Easy to on board and support customers. Review collected by and hosted on G2.com.

What do you dislike about Kisi?

Tracking and exporting events for data analytics was a bit tricky originally, but they have constantly worked to improve it. Review collected by and hosted on G2.com.

Verified User in Commercial Real Estate

Mid-Market (51-1000 emp.)

11/7/2023

"Kisi door access solution"

3.5/5

What do you like best about Kisi?

The system is easy to use and is user-friendly. Review collected by and hosted on G2.com.

What do you dislike about Kisi?

That we are unable to use our smart watches and smart phones (without opening the app) to open the doors Also the monthly fee is exhorbitant. Review collected by and hosted on G2.com.