Kisi Reviews & Product Details

Kisi is a cloud-based physical security and access control platform designed to help organizations connect people and spaces through modern, secure, and flexible workplace security solutions. This innovative platform integrates various security functionalities, including access control, visitor management, video surveillance, intrusion detection, analytics, and reporting, all within a single, user-friendly interface. Kisi is tailored for simplicity and scalability, making it suitable for a wide range of organizations seeking to enhance their security measures. Targeted at industries such as fitness and wellness, coworking spaces, commercial real estate, and technology, Kisi addresses diverse security needs with a comprehensive suite of tools. The platform enables organizations to manage access to doors and elevators, streamline visitor access, and facilitate security workflows from virtually anywhere. This flexibility is particularly beneficial for businesses that operate in hybrid work environments or require 24/7 unstaffed access, as Kisi can accommodate various use cases, including tailgating detection and booking integrations. Key products of Kisi include the Reader Pro, Controller Pro, and Terminal Pro, which collectively form a robust ecosystem for managing physical security. The platform also offers an Intercom Pro system, web and mobile applications, and seamless integrations with existing security infrastructure. Users can leverage flexible credentials, such as Apple Wallet employee badges, to enhance convenience and security. These features not only improve operational efficiency but also allow organizations to monetize their spaces effectively, ensuring a modern user experience across multiple locations. Kisi stands out in the access control market by providing a unified solution that simplifies security workflows and enhances overall security management. The platform's analytics and reporting capabilities enable organizations to gain valuable insights into their security operations, helping them make informed decisions and optimize their security strategies. By combining advanced technology with user-centric design, Kisi empowers organizations to create safer environments while adapting to the evolving demands of modern workplaces.

Seller

KISI

Discussions

Kisi Community

Languages Supported

German, English, French, Spanish

Solution Type

Best-of-Breed

Used by Gather and 2 others

Beta

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

View More Pricing Information

Kisi Integrations

(12)

Verified by Kisi

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Kisi Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Kisi, and what problem is it built to solve?

Kisi is a cloud-based physical security and access control platform that helps organizations connect people and spaces through workplace security solutions. It brings access control, visitor management, video surveillance, intrusion detection, analytics and reporting, smart locks, elevator access, and mobile credentials together to help manage doors and security workflows across locations.

What languages does Kisi support?

Kisi supports four languages: English, French, German, and Spanish.

What company sizes and industries is Kisi the best fit for?

Kisi appears to suit organizations across small-business, mid-market, and enterprise sizes, with particularly strong representation from smaller and mid-sized teams. Industries represented include fitness and wellness, commercial real estate, and hospitality.

How long does it take to implement Kisi across a team?

Implementation most commonly takes less than a month, though the timeline can vary by installation and setup needs.

Time to go live	Relative frequency
Less than 1 month	Most common
Less than 1 day	Also reported often
1–3 months	Reported by some teams
6–12 months or more than 12 months	Less common

What customer support options does Kisi provide, and how do users find the overall support experience?

Kisi provides phone support, email/help desk, and a knowledge base. The support experience is mixed: users describe quick, helpful responses and strong setup assistance, while others report delays or difficulty getting help with critical issues and want easier access to a person.

Is Kisi considered safe and secure for handling data?

Kisi is used to control who can enter a space and when, and users value the ability to grant or revoke access and review entry records. Some users also express confidence in its security, while concerns about app security and occasional connectivity or hardware issues show that trust depends in part on reliable access.

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Vedad B.

Team Lead Senior Frontend Developer (Remote)

Small-Business (50 or fewer emp.)

3/19/2026

"Clean API, smooth integration, and a great partnership experience"

5/5

What do you like best about Kisi?

The API is well-documented and straightforward to integrate with. We built a native integration for our gym management platform and the whole process was smooth — from API key setup to provisioning users and managing group assignments. The partnership team was also very responsive and professional throughout the onboarding process. Having cloud-based access control that we can automate through the API has been a real value-add for our customers. Review collected by and hosted on G2.com.

What do you dislike about Kisi?

The webhook functionality exists but isn't documented in the public API reference at api.getkisi.com, which made it harder to discover and implement. Having webhook setup and event types covered in the API docs would save integration partners a lot of time. Review collected by and hosted on G2.com.

What problems is Kisi solving and how is that benefiting you?

Kisi solves the problem of manually managing physical access for gym members. Before integrating Kisi, gym operators had to hand out key fobs or manually update access lists every time a membership changed. With Kisi's cloud-based access control and API, we automate the entire process — members get door access the moment they sign up and lose it the moment their membership ends. This saves our customers hours of admin work each week and eliminates the security risk of former members retaining access. Review collected by and hosted on G2.com.

Response from Richa Sharma of Kisi

edit

Thank you for the detailed feedback, Vedad!

We're glad the API and provisioning process worked smoothly for your integration. We also appreciate your suggestion around webhook documentation. They're already documented, but we agree they should be easier to find from the API reference, and we'll pass that feedback along.

Thanks for being part of the Kisi community!

Henry S.

Technical Product Specialist

Small-Business (50 or fewer emp.)

4/16/2026

"Effortless Access Management with Room for Improvement"

4/5

What do you like best about Kisi?

I find Kisi incredibly easy to use and manage. It integrates smoothly with a bunch of other coworking tools and resources. I also love that it syncs with calendars, making it a breeze to set up schedules. Additionally, syncing Kisi with OfficeRnD to manage access based on memberships works really well. Review collected by and hosted on G2.com.

What do you dislike about Kisi?

The intercom system and hardware could be finicky at times. It would also be nice to have multiple admins have access and the ability to respond to door rings instead of it being limited to a single device. Review collected by and hosted on G2.com.

Response from Richa Sharma of Kisi

edit

Thank you for this detailed feedback, Henry!

It's great to hear Kisi has simplified access management and scheduling for you. We also appreciate your feedback about the intercom. We're happy to share that multiple receivers are already supported, and we're currently working on more call routing functionalities.

Thanks for being part of the Kisi community!

Rick D.

Chief Executive Officer

Small-Business (50 or fewer emp.)

10/29/2025

"Great customer experience!"

5/5

What do you like best about Kisi?

I have been considering door access control for our facility for about a year now. After researching all the available companies, I ultimately chose Kisi. The main reason for my decision was my experience with my sales representative, Kalib Mickelson. He consistently supported me, answered every question—no matter how trivial—maintained contact even during long periods of inactivity, and was always both personable and extremely informative. In my 25 years of administration, I have interacted with many service and sales representatives, but I have never received this level of support. Saying he went above and beyond doesn't even capture it. While I can't yet comment on the product itself, my experience with Kalib was the deciding factor in my purchase. If Kalib's manager happens to read this, he truly deserves a raise and a promotion. Exceptional customer service is rare these days, but Kalib absolutely nailed it! Review collected by and hosted on G2.com.

What do you dislike about Kisi?

The price is a bit higher than other options. But the robust features and flexibility seem to justify the cost. Review collected by and hosted on G2.com.

Ben A.

Company Directo

Small-Business (50 or fewer emp.)

7/7/2026

"Reliable, Robust Access Control You Can Count On"

5/5

What do you like best about Kisi?

The access control is very reliable and robust Review collected by and hosted on G2.com.

What do you dislike about Kisi?

Nothing it’s very good. The software is good Review collected by and hosted on G2.com.

Response from Richa Sharma of Kisi

edit

Thank you for your review, Ben!

We're glad to hear you've found Kisi reliable and easy to use. It's wonderful to know we're helping simplify access control for your gym.

Thanks for being part of the Kisi community!

Verified User in Consulting

Enterprise (> 1000 emp.)

6/9/2026

"Easy System Management and Great Communication"

4.5/5

What do you like best about Kisi?

Easy system management, great communication Review collected by and hosted on G2.com.

What do you dislike about Kisi?

Billing cycle and management is not useful. We pay via ACH and have to wait until the invoice is due to actually receive the invoice.

Not all companies pay via credit card Review collected by and hosted on G2.com.

Response from Richa Sharma of Kisi

edit

Thank you for your review!

We're glad you've found Kisi easy to manage and appreciate your positive feedback about our communication. We also value your suggestion around billing and invoice timing and will share it with our team.

Thanks for being part of the Kisi community!

Luke P.

Manager

Small-Business (50 or fewer emp.)

12/11/2024

"Terrible Customer Support but a (mostly) Great Product"

0/5

What do you like best about Kisi?

The ease of use, simple functionality, and clean UI. Review collected by and hosted on G2.com.

What do you dislike about Kisi?

The customer support is terrible. We had a critical issue recently, and they simply refused to help me. I called dosend of times and left multiple emails, but they did not help me. Finally, someone from the sales team contacted me to apologize, which was nice of him, but the support staff have still not contacted me about the issues we are facing. Review collected by and hosted on G2.com.

Andrew M.

Owner

Small-Business (50 or fewer emp.)

6/20/2024

"Best customer service I have had in a long time!"

5/5

What do you like best about Kisi?

The product itself is amazing and super easy to install. The best part about Kisi so far has been their customer service. I have been working with account executive Kalib Mickelson. He knows the product inside and out and is very knowledgable with everything. His customer service has been the best I have seen in a long time. He responds to emails pretty much immediately and he handles my issues quickly. I would highly reccomend Kisi to anyone based on my experience with him! Review collected by and hosted on G2.com.

What do you dislike about Kisi?

Nothing! Everything has been amazing so far! Review collected by and hosted on G2.com.

Clarence W.

Small-Business (50 or fewer emp.)

12/7/2023

"Easy Setup"

5/5

What do you like best about Kisi?

We installed Kisi at our 2nd location, and we couldn't be happier. The system is extremely easy to set up, and everyone in customer support is always so quick to respond. I was able to get my door set up by just following the very detailed instructions. Review collected by and hosted on G2.com.

What do you dislike about Kisi?

We have absolutely no complaints. Compared to other options, Kisi is really the best choice. Review collected by and hosted on G2.com.

Anders N.

Founder/CEO

Mid-Market (51-1000 emp.)

11/8/2023

"Coworking and KiSi goes like hand in hand"

5/5

What do you like best about Kisi?

The ease of it all. Everything from installation over to dashboard and integration possibilities. Over the years it’s always easy to connect with and get quick support and answers. Review collected by and hosted on G2.com.

What do you dislike about Kisi?

I’d like to have the ability to connect more doors to each box. Other than that I’m happy. Review collected by and hosted on G2.com.