Kilter Reviews & Product Details

I really value how BackBox handles backups, configuration management, and compliance checks all in one place, allowing them to run on a schedule which takes the guesswork out of keeping everything consistent. The automation reduces the margin for human error, providing me real peace of mind. Plus, having centralized control greatly contributes to the reliability and security of our network without adding extra complexity to my day. I also appreciate how restoring device configurations from a centralized location ensures that our online shop and order flow continue running smoothly even during a device failure. Review collected by and hosted on G2.com.

My one reservation is the learning curve. The interface felt dense when I first encountered it, and several of the more capable features only reveal their value after extra configuration. It pays dividends once set up, though newcomers on my team need time to find their footing. Review collected by and hosted on G2.com.

Automated backup verification engine verifies that all network configuration files are readable and uncorrupted. Our firewall parameters are checked periodically without affecting the running system. Our multi vendor infra has granular recovery options for disaster recovery scenarios, we appreciate that. Review collected by and hosted on G2.com.

When loading inventory reports for a large number of managed network elements, the interface responsiveness is reduced. Custom script builder does not highlight syntax and validate errors in real time for proprietary command lines. To make changes to compliance policies that are advanced, you need to click through several nested configuration menus that lack modern visual layout. The notification agent may send duplicate alert messages every time there is a consecutive network discovery. Review collected by and hosted on G2.com.

BackBox has formalized critical procedures, reducing staffing-related risks by allowing any qualified colleague to carry out tasks that previously relied on one person's memory. I appreciate how it solves the tribal-knowledge problem by automating configuration backups and formalizing rule-set changes, which means changes are no longer reliant on one person. It maintains an accurate log of every configuration change, providing a safety net for our team and allowing newer technicians to handle tricky tasks confidently. I love the platform's feature that checks syntax and confirms rule changes are sound before they're implemented, reducing guesswork and allowing experienced team members to delegate tasks without close supervision. The change log is a reliable reference for tracing or rolling back any alteration, and the rule checks ensure invalid changes are caught before reaching live devices. The initial setup was quite simple, taking a few days without major problems. Review collected by and hosted on G2.com.

Over time, building custom integrations for very specific or unusual network hardware can grow somewhat involved, and writing those definitions from the ground up calls for a fair degree of in-house know-how. In certain cases the platform would also benefit from sharper situational awareness when planning an operation, such as recognizing what traffic is live on a link before a change is laid out. Review collected by and hosted on G2.com.

Its platform offers an extremely reliable way to schedule and run automated configuration backups for an almost unlimited number of network and security vendors at once. Its one window view enables us to have visibility across our entire global infrastructure from one pane of glass. The automatic validation is greatly appreciated, as it ensures that all saved configuration files are uncorrupted and fully usable for immediate restoration, in case of system failure. Review collected by and hosted on G2.com.

The initial setup is very complex and involves lots of manual scripting to set up custom backup hook for non-standard legacy hardware. The internal alerting system does not allow us to filter the alerts very granularly - which is creating us a lot of annoyance in the form of repetitive notification e-mails for minor non critical events. The log viewing interface seems very cumbersome and slow to navigate when encountered with failed automation tasks and a tight timeline to troubleshoot the logs. Review collected by and hosted on G2.com.

I appreciate how BackBox tackles managing device backups and configurations across different platforms, automating tasks that would otherwise require a lot of manual effort. It significantly reduces errors and helps with compliance. What I value most is the centralized backup management, which allows for quicker and more reliable monitoring and restoration of configurations. The interface is approachable and easy to use, especially with its automation features, making network operations less of a grind. It provides reliability and security without extra complexity, which is important for keeping the network healthy. Review collected by and hosted on G2.com.

My one criticism is that the interface can feel a touch involved when you first sit down with it, and some of the more advanced features need a bit of extra configuration before you get the full benefit out of them. Review collected by and hosted on G2.com.

BackBox helps me not to have to think about using backup for network devices every day. I like it because it can save me on having to do a lot of scrambling when a config is accidentally changed. Once one gets used to the layout, it seems pretty straight forward. It also makes it easy to review the backup history when I want to determine what's different. Review collected by and hosted on G2.com.

There are a few areas that are a little tired and vintage in BackBox. It's functional, but on the surface, it's not particularly modern or user-friendly. It may take a little patience to set up, particularly if you have a combination of various devices. I also hope that some of the errors could have been explained in a more straightforward manner. Review collected by and hosted on G2.com.

The automatic network device backups are a lifesaver, no more of having to remember to back up with CLI commands. 200+ routers/switches are backed up daily, and it works perfectly, even with such a diverse vendor mix as Cisco, Juniper, and Palo Alto. We've been able to use the one-click restore twice when we've had some misconfigurations, last month a junior engineer fat fingered one ACL and we rolled back in less than 2 minutes. Review collected by and hosted on G2.com.

It was a pain to find and categorise hundreds of devices manually, but it was worth the effort. Using older firmware versions (such as legacy Cisco IOS) can sometimes result in errors when backing up that need to be manually retried. The UI is functional, but has a bit of a dated feel to it and navigating between device groups could be more intuitive with newer cloud tools. Review collected by and hosted on G2.com.

I really appreciate how BackBox takes the manual backup grind off my hands by automatically pulling configs from around 400 devices nightly instead of having to log into each one. It has been a lifesaver for audits and change-management, especially with config versioning that helped us prove PCI remediation in a day rather than a week. The pre-change backups provide one-click rollbacks when a push goes wrong, which is comforting. I also love that the alerts catch unauthorized changes early, allowing my team to focus on more impactful projects. The integration with our SIEM and ticketing systems is seamless, automatically generating tickets and helping us stay on top of things. Additionally, the reporting feature is gold, providing a clear view of device availability, backup success rates, and compliance, all essential for audits and budget discussions. Review collected by and hosted on G2.com.

The installation nearly drove me up the wall. Standing up the server and getting credentials and device profiles configured took far longer than I'd budgeted, which dragged out our whole rollout. I'd also be remiss not to mention the customization ceiling. When we wanted to tweak certain settings, the options just weren't there. Review collected by and hosted on G2.com.

We have been running through our large firewall fleet without a problem with the automated configuration backups. Restored failed network devices in just minutes from encrypted repository files. The ability to execute custom scripts helps to deploy critical security patches at once. Review collected by and hosted on G2.com.

The web console crashes very often during large scale scheduled network discovery. Customizing hardware inventory reports creates mangled data without important fields. An upgrade to the central management server will need to be performed with unacceptable weekend downtime windows constantly. Technical support will turn a blind eye to imminent issues with broken vendor API connections. Review collected by and hosted on G2.com.

I love how BackBox handles validation automatically and corrects any drift from our golden images, which has turned audit preparation into a steady routine rather than a last-minute scramble and has significantly reduced our compliance overhead. I really appreciate the proactive drift detection feature; it's crucial for us. The moment our setup strays from the security templates, BackBox flags it before the deviation escalates, giving us peace of mind. I remember it catching a minor ACL change on a key router that slipped past our change control, allowing us to fix it immediately. It's also great that BackBox sends drift alerts straight into our ticketing system, integrating seamlessly with our existing workflow. Plus, setting up BackBox was pretty smooth. Review collected by and hosted on G2.com.

If I'm splitting hairs, the reporting could offer finer-grained customization for specific audit requests. Pushing larger scripts across hundreds of devices in parallel can also drag on longer than I'd like. And the scripting language carries a fairly steep learning curve, so our junior staff needed a good while to find their footing before they could wring the most out of it. Review collected by and hosted on G2.com.