Kilter Features

Collects and curates data insight about the performance and health of a company's system.

Facilitates communication between users and administrators.

Allows end users to remotely access to company's IT database.

Helps organizations establish, implement, and adhere to ITIL regulation.

Tracks IT assets and financial data.

Integrates all IT service support functions for consistency and accuracy.

Managing inventories and tracking changes to hardware and software configurations

Track and document all activities across devices, networks, and other systems

Allows the IT team to oversee all possible endpoints in a single source of reference.

Automates the updating of security measures on enterprise devices.

Provides cloud backup or disaster recovery solution to protect enterprise data and applications.

Utilizes data to proactively identify and prioritize IT issues.

Creates new or streamlines existing workflows to better handle IT support tickets and service.

Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications

Identify component attributes like servers, hardware, software, and manage relationships across all services

Create, manage and track all task activities and progression

Track and organize the number of licenses available to the organization

Monitor service demand and performance to plan for adequate resources that meet business needs

Track and manage adherence to policies for any service, product, process, or supplier

Set and monitor service level agreements to ensure timely response and resolution

Manage and track all disruptions and incidents

Ensures that network configurations comply with regulatory standards and internal policies.

Schedule multiple configurations of a job.

Automates device configuration maintenance.

Supports the automation requirements of networks of varying sizes.

Maintains an up-to-date inventory of network devices and their configurations.

Automates the provisioning of network resources and services.

Access full features of the plaform from a mobile device.

Eases cross-departmental communication.

Allows creation of workflows using scripting languages.

Offers drag and drop elements representing tasks and connections between them to create workflows

Continuously updates backup files to reflect most recent changes and updates.

The ability to store large amounts of data or scale capacity to fit storage needs.

Provides remote access dashboards designed to manage and store data from familiar applications.

Keeps track of incrementally changing versions of the same content, data, and files.

Users can view and download files from a mobile device.

Allows users to store up full disk image-level backups.

The ability to store information locally on a hard drive or similar device.

The ability to store multiple types of file formats or convert files to proper format.

Data is backed up automatically to prevent data loss

Process of backing up of files and applications to cloud-based remote servers for protection of data

Store and organize documents in a centralized system

Gives users the abilitity to access or send backup files stored online.

The ability to set standards for asset and risk management.

Provides some level of encryption of data in transit and sensitive data while it lives online.

Automate how physical and virtual devices are configured, handled, tested, deployed, and operated inside a network.

Ensure that only certain users have access to a system.

Infrom user of upgrades and repairs to network resources.

Set up and configure network resources to make them accessible for authorized users, devices and servers

Interact with data visualization elements, such as charts and graphs, to drill down into data

Process to track, record, and analyze expenses that occurred over the entire duration of a given project

Track and report on everything that happens within the system or network

Track and visualize the location of incidents

Track the management and flow of data throughout the organization

Creating a target map or mapping model that meets the needs and requirements of a user, network, or workflow

Mapping model based on the geographic location of users

Mapping model in which the network map is organized and visualized as a tree-like structure

Process of visually navigating data and applying analytics to detect patterns, gain insight, and answer specific business queries.

Continuously scan servers on a designated network to monitor health and search for any irregularities or failures

Conduct tracking and assessment of application and device behavior without breaks or interruptions

Notify user when network related error arise.

Supports cloud and LAN, including hybrid infrastructure

Provide API and custom sensors for easy integration.

Addition of necessary external data, applications, tools, or features

Supports common databases such as MySQL and Oracle

Manages and tracks any change made to network settings.

Automates threat dectection, incident response and integrates with security information and event management (SIEM) systems.

Controls access to automation features based on user roles and permissions.

Monitors network performance and triggers alerts for anomalies.

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Software program that continuously adjusts its behavior based on observed data

Set up connections to third-party platforms to improve business processes

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

System that monitors network traffic to prevent malicious activity.

Identify and alert about security breaches by third parties

Set up connections to third-party platforms to improve business processes

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Integrates with Active Directory

Set up connections to third-party platforms to improve business processes

Identify component attributes like servers, hardware, software, and manage relationships across all services

Protect users working remotely and provide secure environments for personal devices to access company programs

Run tests on a network to find the root cause of network issues

Monitor and manage resource utilization for network infrastructure

Managing inventories and tracking changes to hardware and software configurations

Create, manage, and track policies and procedures within an organization

Access work applications remotely, for when working away from the office and/or traveling

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Alerts for when traffic utilization or network performance deviates from pre-defined threshold settings

Use AI to generate content in the form of text, images, videos, etc.

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Planning and managing of resources and procedures to mitigate the impact of events and incidents

Track and report regulatory data to either internal management or external stakeholders

Identify and orchestrate execution of actions needed to restore systems to optimal conditions

Graphical representation of data

A chronological record of actions or occurrences within a network, software, or process

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Identify and respond to unexpected problems or failures (ie. "negative events")

Manage and control the security aspects of an organization's digital assets, resources, and operations

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Define levels of authorization for access to specific files or systems

Application programming interface that allows for integration with other systems/databases

Take actions to troubleshoot issues for networks, devices, etc.

A record of all activities within the system, including user access, changes made, etc.

Provides a channel for team members to share media files, communicate, and work together

Access software remotely via mobile devices

Configure existing workflows to meet your organization's needs

Automatically retrieve and pull information from documents, websites, images, data sets, and other sources

Initiate collection and analysis of known risks

Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc.

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Dynamic maps that update whenever network changes are made

Monitor the movement of one or more IT assets throughout the organization

Track and manage task relationships and dependencies

Import and export data to and from software applications

Connect to big data sources

Assemble applications and processes by dragging over and arranging pre-built components

Export a map or layout to share

A way to visually represent data where different categories of items are marked with different colors

Track the availability time for a designated network or website over a given period of time

Store and organize documents in a centralized system

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Plan availability and assign specific time slots for tasks and resources

Notifications that are delivered to users as soon as an event occurs

Notifications via mobile devices

System alerts about the need to escalate an issue or request

Alter the layout and content of reports

The creation of a bug/issue ticket, submitted by a team member, customer or end user

Inspecting the issue resolution process for compliance with related systems and regulatory guidelines

Alter the layout and content of dashboards

Receive and/or send email notifications for urgent updates, requests, or other information

Prevents, detects and removes malware

Access client's system information, including hardware and software configuration, to perform diagnostics

Deploy updates or install new software remotely

A record of all activities within the system, including user access, changes made, etc.

Allow users to access multiple services after entering their login credentials once

Includes firewalls, intrusion detection, and network-based antivirus programs to provide security against online threats

Continuously scan servers on a designated network to monitor health and search for any irregularities or failures

Use AI to generate content in the form of text, images, videos, etc.

Online portal through which end users can access the system, manage tasks, or obtain information

A chronological record of actions or occurrences within a network, software, or process

Schedule predetermined or ad hoc maintenance services and labor requests

Import and export data to and from software applications

Generative AI models can create personalized recommendations for users based on their preferences and behavior.

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Tracking KPIs over a certain period to assess helpdesk issues, ticket status & resolution, costs and revenue stats, assets usage & more

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Define levels of authorization for access to specific files or systems

Inspecting the issue resolution process for compliance with related systems and regulatory guidelines

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Application programming interface that allows for integration with other systems/databases

Notifications that are delivered to users as soon as an event occurs

Active monitoring of systems, applications, or networks

Streamlining repetitive tasks and activities through automated and predefined workflows

Helps in synchronizing files and folders from remote servers or computers

Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency

A record of all activities within the system, including user access, changes made, etc.

Observe and track the demand, usage, progress or quality of a system, product, or user

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Manage the process of evaluating documents or requests submitted for approval

Files and folders are updated in real-time when changes/edits are made

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Allow users to access multiple services after entering their login credentials once

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Track revisions and updates made to files and navigate between different versions

Add customized logos and colors to align with company branding

Create a schedule when files and folders are synchronized

Extra layer of security that requires not only a password and username but also something specific to that user

Active monitoring of systems, applications, or networks

At least a username and password is required to access the system

Create backups and provide methods to recover deleted/lost data

Ability to restore deleted, hidden, or lost data from an email server/system

Compliant with HIPAA, which sets standards for sensitive patient data protection

Detects conflicts in the latest version when multiple users are editing a file at the same time

Verify the identity of users/devices to enable secure access

Access software remotely via mobile devices

Communicate using direct chat or messages within the system

Use AI to generate content in the form of text, images, videos, etc.

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Define levels of authorization for access to specific files or systems

Leave comments and notes on documents for others to view

Track and document all activities across devices, networks, and other systems

Synchronization process that copies files in both directions to reconcile changes as needed

Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes

Convert data into a code for security

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Move files across different systems or networks

An extended application or connector that enables users to perform additional services with their current set of tools

Analysis of impact/effect on IT services and other business processes

Customize contracts and forms to collect specific information

Online portal through which end users can access the system, manage tasks, or obtain information

Track and organize the number of licenses available to the organization

Set a time to generate routine reports automatically

Create, manage and track all task activities and progression

Managing service requests, incidents, IT issues & support with a ticketing system

Gauge satisfaction and receive information for improvement and success

Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access

Monitor the movement of one or more IT assets throughout the organization

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Track and manage adherence to policies for any service, product, process, or supplier

Allow customers/users to submit support queries and service requests

Allow users to access multiple services after entering their login credentials once

Track the management and flow of data throughout the organization

Private online space that lets businesses securely share documents and provide information access to clients

Set and monitor service level agreements to ensure timely response and resolution

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Manage and track all disruptions and incidents

System alerts about the need to escalate an issue or request

Arrange tasks based on the level of priority or urgency

Use AI to generate content in the form of text, images, videos, etc.

Monitoring and measurement of relevant metrics to assess the performance of IT resources

Manage, store and organize emails within the system or via third-party apps

Integrates with Active Directory

Set up connections to third-party platforms to improve business processes

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Provides a channel for team members to share media files, communicate, and work together

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Manage assets throughout their lifecycle to optimize profit

Track and manage inventory levels to maintain proper supply

Import and export data to and from software applications

Define levels of authorization for access to specific files or systems

Assemble applications and processes by dragging over and arranging pre-built components

Track and document all activities across devices, networks, and other systems

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Create, design and manage workflows for repetitive tasks

Identify component attributes like servers, hardware, software, and manage relationships across all services

Identify and solve underlying cause of incident(s), and prevent future incidents from occurring

Configure existing workflows to meet your organization's needs

Managing inventories and tracking changes to hardware and software configurations

Application programming interface that allows for integration with other systems/databases

Graphical representation of data

Track and monitor efficient handling of all changes/transitions

Automatically scan the network for devices and take pre-defined actions upon discovery

Alter the layout and content of reports

Track, store, and access client contracts or licenses

Creating relationships between different IT assets to define their status and dependencies in a network

Customize data fields to support various needs and use cases

Track the status of support tickets/escalations as they move through the service queue

Discover patch statuses and vulnerabilities

Assemble data from multiple sources

Process to track, record, and analyze expenses that occurred over the entire duration of a given project

Create, save, and re-purpose templates for emails, forms, etc.

Manage the end-to-end lifecycle, from initial setup/development to deployment and maintenance

Information, data and reports that are being tracked over time

Observe and track the demand, usage, progress or quality of a system, product, or user

Facilitate the ongoing and automatic deployment of settings or systems.

Pre-designed layouts that can be customized to match preferences and requirements

Search and filter data across systems to locate required information by entering keywords or certain criteria

Create, save, and store files

Track the status over time for a request, process, asset, or transaction

Install software updates and bug fixes remotely

Store, manage, and track all electronic documents in a centralized location

Active reporting of data and metrics

Active monitoring of systems, applications, or networks

Track revisions and updates made to files and navigate between different versions

Track the status and progress of tasks

Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes

Plan availability and assign specific time slots for tasks and resources

View and track pertinent metrics to find patterns and gain insights from data

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Create, manage, and track policies and procedures within an organization

Analyze and gain insights into data in real-time

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work

A record of all activities within the system, including user access, changes made, etc.

Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes

Regulations on a company's internal process when dealing with financial reporting

Track and manage the scheduling of tasks