Key IVR is a provider of secure, cloud-based payment solutions designed to streamline payment processes for organizations and contact centers. With over 15 years of experience, Key IVR offers PCI-DSS Level 1 compliant services that ensure secure transactions without compromising the customer experience. Their solutions cater to various industries, including retail, debt recovery, utilities, and charities, facilitating seamless and efficient payment collections. Key Features and Functionality: - Agent-Assisted Payments: Enables agents to process secure card payments over the phone through an intuitive dashboard, ensuring PCI compliance and enhancing customer trust. - Automated Payment IVR: Provides a fully automated, branded telephony payment system available 24/7, allowing customers to make payments at their convenience without agent intervention. - Click-to-Pay: Offers a pay-by-link service that sends personalized payment links via SMS, email, WhatsApp, or web chat, leading customers to a pre-filled, secure payment portal for quick and easy transactions. - Secure Web Payments: Delivers a fully branded, PCI-DSS Level 1 secure online payment portal with various integration options to seamlessly work with existing systems. - Flexible Payment Options: Supports multiple payment methods, including debit and credit cards (VISA, Mastercard, American Express, digital wallets (PayPal, Google Pay, Apple Pay, cryptocurrency, and Buy Now Pay Later services, providing customers with diverse and convenient payment choices. - Seamless Integrations: Integrates with over 150 service providers, including telephony services, payment gateways, acquirers, VoIP systems, and compliance platforms, ensuring compatibility and ease of use within existing infrastructures. Primary Value and Solutions Provided: Key IVR's solutions address the critical need for secure, efficient, and flexible payment processing in various industries. By offering PCI-DSS compliant services, they help organizations descope their environments, reducing the risk associated with handling sensitive payment information. Their diverse payment options and seamless integrations enhance the customer experience, leading to higher satisfaction and increased payment conversion rates. Additionally, by automating payment processes and providing self-service options, Key IVR enables businesses to optimize resources, reduce operational costs, and improve overall efficiency.