Kayako Pricing Overview

Free Trial

Kayako Pricing Key Insights

Last updated on Apr 30, 2026

Kayako offers 3 pricing editions, starting from $15 to $60. Kayako pricing tiers are designed to support different usage levels and team sizes. Kayako also offers a free trial. Compare the Kayako pricing table below to figure out the best fit for your needs. Some plans may require you to contact Kayako for custom pricing.

Inbox — $15 / /agent/month

Growth — $30 / /agent/month

Scale — $60 / /agent/month

Rated 4.0 / 5

*Pricing information is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations must be conducted with the seller.

Inbox

$15

/agent/month

A shared email, chat, and social inbox for small teams

Growth

$30

/agent/month

Customer service software for growing teams

Scale

$60

/agent/month

Customer service software for larger teams

Kayako Pricing FAQs

Generated using AI

Is Kayako free, or does it offer a free trial?

Kayako does not offer a permanent free plan, but it does provide a free trial that lets users to test the product before committing to a paid plan. Trial availability and duration may vary, so users should review the seller's official pricing page for the most current details.

Who is Kayako pricing best suited for?

Kayako's pricing is best suited for small to mid-market businesses in technology, IT services, and software industries, which represent the majority of G2 reviewers. According to G2 users, small teams benefit most from the Inbox plan's shared inbox and basic automation, while growing mid-market teams in computer software and IT services gravitate toward the Growth tier for its automation rules and multi-brand support. G2 reviews of Kayako indicate that the Scale plan appeals to larger mid-market teams needing Salesforce integration and advanced security. Reviewers in education and financial services also appear across tiers, valuing Kayako's AI-driven ticket handling and centralized customer history features.

What are the key differences between the free and paid versions of Kayako?

Kayako does not offer a permanent free tier, but a free trial is available for teams evaluating its capabilities before committing. According to G2's pricing data for Kayako, the entry-level Inbox plan at $15 covers shared email, chat, social inbox, canned responses, and basic integrations via Zapier, suited for small teams. Kayako's Growth tier at $30 adds automation rules, custom reporting, multi-brand support, and Help Center customization. Kayako's Scale plan at $60 unlocks advanced workflows, internal Help Center, Salesforce integration, and custom security policies. G2 reviewers note that key automation and customization features are locked behind higher tiers, often driving upgrades.

Is Kayako considered good value for its pricing?

Kayako's value perception among G2 reviewers is mixed. Many long-term users praise its reliability, AI capabilities, and feature depth relative to cost, with several small business reviewers calling it cost-effective for their needs. However, a recurring concern across G2 reviews is pricing transparency and cost increases, with some users reporting charges rising to over $100 per agent per month after policy changes. One mid-market reviewer noted a 200% price hike without notification. G2 reviewers who switched cited Freshdesk and ServiceDesk Plus as alternatives. Teams that leverage Kayako's AI automation and omnichannel features tend to rate value higher, while those needing basic ticketing find the pricing harder to justify.

Top-Rated Alternatives

Zendesk for Customer Service

View All Alternatives

Kayako Alternatives Pricing

The following is a quick overview of editions offered by other Help Desk Software

Product	Price	Features
Zendesk for Customer Service Support Only (Team)	$19.001 user per month billed annually	Integrated customer support Email & social media Web widget & mobile SDK Pre-defined business rules Essentials card Interaction history
Freshdesk Freshdesk Email and Ticketing (Growth)	$19.001 User per month billed annually Per Month	Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email Automations Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal Analytics: OOB analytics and standard reports Self-service: Knowledge base Security, routing, SLA: Role-based access control, SSO, Ticket dispatch
Help Scout Free	$0.005 Users Per Month	Limited to 100 contacts per month and 5 users. Up to 5 users 1 Inbox 10 Saved replies 10 Tags 1 Docs site 1 Embeddable support hub And more

Various alternatives pricing & plans

Free Trial

Pricing information for the above various Kayako alternatives is supplied by the respective software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase any of these products must be conducted with the seller.

Kayako Pricing Reviews

(2)

Deniz Y.

VP of Customer Support

Mid-Market (51-1000 emp.)

5/29/2026

"White-Glove Onboarding That Gets Kayako Working Fast"

5/5

What do you like best about Kayako?

The onboarding. Every other vendor I've evaluated sends you a login and some documentation and says good luck. Kayako assigned a team to our account for 90 days to set up their AI agent Kay and the whole platform. They were in our environment setting things up, configuring routing, structuring the knowledge base, testing scenarios with us. I didn't have to become a Kayako expert to get results. The team already knew what worked and what didn't from other deployments. They'd suggest things like "most teams in your situation set up this routing pattern" and it would just work. I've never had a vendor put that much effort into making sure we were actually successful instead of just technically live. Review collected by and hosted on G2.com.

What do you dislike about Kayako?

The per-resolution pricing is fair when you compare it to what a human costs per ticket, but I had to have that conversation with finance three times before they stopped asking about per-seat pricing. A simple calculator or comparison sheet from Kayako would have helped me sell it internally faster. Review collected by and hosted on G2.com.

Grant W.

Senior Cloud Engineer

Mid-Market (51-1000 emp.)

3/11/2026

"AI-Powered Support with a Unified Customer View"

4/5

What do you like best about Kayako?

SingleView™ Customer History — Kayako's SingleView™ lets agents see a customer's full journey and interaction history in one place, enabling more personalized support without asking customers to repeat themselves. TechRadar

AI-Powered Ticket Automation — Kayako leans heavily into AI to cut repetitive workload, with the company claiming teams can automate up to 60% of support tickets through its AI-first approach. Tidio The AI Ticket Assistant also lets agents "chat with the ticket" to surface key details instead of scrolling through long threads. G2

Omnichannel Unified Inbox — Messages across chat, email, and messenger are unified in one place, with threads keeping past conversations visible so agents have full context without hunting for information. Featurebase

Self-Learning Mode — The Self-Learning Mode learns from closed tickets over time, continuously getting smarter and improving response consistency. G2

Knowledge Base & Self-Service — Kayako provides a robust knowledge base that enables teams to create and maintain a centralized repository of solutions, FAQs, and best practices, reducing the workload on support staff and encouraging self-service among end-users. Review collected by and hosted on G2.com.

What do you dislike about Kayako?

Clunky Interface & Performance — A common complaint is that the user interface feels old and unintuitive, and performance is a major concern too, with many users reporting the platform is sluggish and tickets taking too long to load. Zluri

Steep Learning Curve — Kayako requires a steep learning curve and is not an intuitive system, with things not always being where you'd expect them to be. G2

Weak Reporting & Analytics — Reporting lacks options to customise charts, colours, and the way detail can be presented, and some users have found the complexities of building usable reports make that part of the system difficult to use. Kayako

Pricing Transparency & Cost — Trying to figure out Kayako's pricing can feel like solving a riddle, with no clear pricing page available. Some former customers reported costs rising to over $100 per agent per month after pricing policy changes. Zluri

Declining Customer Support Quality — Many long-time users have pointed to a steep decline in the quality of Kayako's own support, which seems to have worsened after the company was acquired. Review collected by and hosted on G2.com.