--- title: Kastle Reviews meta\_title: 'Kastle Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 189 reviews by the users' company size, role or industry to find out how Kastle works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 189 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Artificial Intelligence url: https://www.g2.com/categories/artificial-intelligence --- ### Kastle Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **user-friendly design** of Kastle, making access management straightforward and efficient. [(42 mentions)](https://www.g2.com/products/kastle/reviews?filters%5Bsentiment_snippet%5D=1904628&qs=pros-and-cons#reviews) Users highlight the **friendly and reliable customer support** of Kastle, enhancing their overall experience with the software. [(40 mentions)](https://www.g2.com/products/kastle/reviews?filters%5Bsentiment_snippet%5D=1904512&qs=pros-and-cons#reviews) Users commend the **helpful customer service** and friendly tech support, enhancing their Kastle experience. [(35 mentions)](https://www.g2.com/products/kastle/reviews?filters%5Bsentiment_snippet%5D=1904678&qs=pros-and-cons#reviews) Users appreciate the **flexibility and reliability** of Kastle's access control, enhancing their office entry experience. [(23 mentions)](https://www.g2.com/products/kastle/reviews?filters%5Bsentiment_snippet%5D=1904556&qs=pros-and-cons#reviews) Users value the **reliability** of Kastle, praising its consistent performance and effective integration into various infrastructures. [(15 mentions)](https://www.g2.com/products/kastle/reviews?filters%5Bsentiment_snippet%5D=1904738&qs=pros-and-cons#reviews) Users experience **access issues** with Kastle, facing complications in managing staff access across different locations. [(15 mentions)](https://www.g2.com/products/kastle/reviews?filters%5Bsentiment_snippet%5D=1904887&qs=pros-and-cons#reviews) Users express frustration with **poor customer support** , citing slow response times and inadequate communication from representatives. [(15 mentions)](https://www.g2.com/products/kastle/reviews?filters%5Bsentiment_snippet%5D=1904573&qs=pros-and-cons#reviews) Users find the **pricing to be high** compared to similar products, considering lower-cost alternatives. [(8 mentions)](https://www.g2.com/products/kastle/reviews?filters%5Bsentiment_snippet%5D=1904704&qs=pros-and-cons#reviews) Users experience **inaccurate detection** issues, with the scanner often failing to recognize the card reader properly. [(8 mentions)](https://www.g2.com/products/kastle/reviews?filters%5Bsentiment_snippet%5D=1904597&qs=pros-and-cons#reviews) Users experience **inconsistent communication** with Kastle, leading to delays in response and follow-up challenges. [(8 mentions)](https://www.g2.com/products/kastle/reviews?filters%5Bsentiment_snippet%5D=1904843&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Kastle ##### 1. Ease of Use Users appreciate the **user-friendly design** of Kastle, making access management straightforward and efficient. [ See 42 mentions ](https://www.g2.com/products/kastle/reviews?filters%5Bsentiment_snippet%5D=1904628&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.5/5 "Customizable fields and easy employee management" What do you like about Kastle? I like that we can customize it to match the fields we need to search, and that we can link it to a primary list so it’s easy to add or remove employe ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Easy-to-Use Access System with Great Functionality and Responsive Support" What do you like about Kastle? I really appreciate how easy the access systems are to use, while still offering strong functionality. Setting schedules is straightforward as well. O ##### 2. Customer Support Users highlight the **friendly and reliable customer support** of Kastle, enhancing their overall experience with the software. [ See 40 mentions ](https://www.g2.com/products/kastle/reviews?filters%5Bsentiment_snippet%5D=1904512&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Over many years of collaboration, I have never experienced any issues with their service." What do you like about Kastle? Good service. We have had a very positive experience working with Kastle. Their access control and building security solutions are reliable, efficient ![Ana C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ana C.") AC Ana C. Mid-Market (51-1000 emp.) 5.0/5 "Effortless Remote Access with Stellar Support" What do you like about Kastle? I like Kastle's friendly customer service and very efficient crew. The ability to set a holiday schedule to lock the building automatically throughout ##### 3. Helpful Users commend the **helpful customer service** and friendly tech support, enhancing their Kastle experience. [ See 35 mentions ](https://www.g2.com/products/kastle/reviews?filters%5Bsentiment_snippet%5D=1904678&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Over many years of collaboration, I have never experienced any issues with their service." What do you like about Kastle? Good service. We have had a very positive experience working with Kastle. Their access control and building security solutions are reliable, efficient ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.0/5 "Good product, great customer service" What do you like about Kastle? Our contact, Derrick Thompson. His responsiveness, thoroughness, and kindness make using the product so much better. ##### 4. Access Control Users appreciate the **flexibility and reliability** of Kastle's access control, enhancing their office entry experience. [ See 23 mentions ](https://www.g2.com/products/kastle/reviews?filters%5Bsentiment_snippet%5D=1904556&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Easy-to-Use Access System with Great Functionality and Responsive Support" What do you like about Kastle? I really appreciate how easy the access systems are to use, while still offering strong functionality. Setting schedules is straightforward as well. O JR joy r. 5.0/5 "Seamless Security with Stellar Support" What do you like about Kastle? I like Kastle's prompt response to issues and good customer service. The Kastle App is helpful because I no longer need to deal with cards, and it all ##### 5. Reliability Users value the **reliability** of Kastle, praising its consistent performance and effective integration into various infrastructures. [ See 15 mentions ](https://www.g2.com/products/kastle/reviews?filters%5Bsentiment_snippet%5D=1904738&qs=pros-and-cons#reviews) See Related User Reviews ![Ana C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ana C.") AC Ana C. Mid-Market (51-1000 emp.) 5.0/5 "Effortless Remote Access with Stellar Support" What do you like about Kastle? I like Kastle's friendly customer service and very efficient crew. The ability to set a holiday schedule to lock the building automatically throughout ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Responsive, Reliable, and Competitively Priced" What do you like about Kastle? They are responsive, reliable, and offer competitive pricing. ### 5 Cons or Disadvantages of Kastle ##### 1. Access Issues Users experience **access issues** with Kastle, facing complications in managing staff access across different locations. [ See 15 mentions ](https://www.g2.com/products/kastle/reviews?filters%5Bsentiment_snippet%5D=1904887&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "Kastle: Organized, Powerful Badge Access with Minor Logout Annoyance" What do you dislike about Kastle? There isn't necessarily anything that I do not like. I am not fond of the quick logout time period that is given, but that is such a small issue. PE Paula E. Small-Business (50 or fewer emp.) 5.0/5 "Exellent Products and Fast Service" What do you dislike about Kastle? I wish Kastle offered the download to Apple watch customers for easy access as well. ##### 2. Poor Customer Support Users express frustration with **poor customer support** , citing slow response times and inadequate communication from representatives. [ See 15 mentions ](https://www.g2.com/products/kastle/reviews?filters%5Bsentiment_snippet%5D=1904573&qs=pros-and-cons#reviews) See Related User Reviews MC Michael C. 4.5/5 "Convenient Security with Response Delays" What do you dislike about Kastle? The timeliness and response can be inconsistent, sometimes they're within a couple of seconds, and then sometimes a couple of hours after an alarm goe AB Ashley B. Mid-Market (51-1000 emp.) 5.0/5 "My Kastle Experience - Beyond Excellent!" What do you dislike about Kastle? Certain requests require coordination through support rather than self-service, which can slow things down. Initial setup and changes may take longer ##### 3. Expensive Users find the **pricing to be high** compared to similar products, considering lower-cost alternatives. [ See 8 mentions ](https://www.g2.com/products/kastle/reviews?filters%5Bsentiment_snippet%5D=1904704&qs=pros-and-cons#reviews) See Related User Reviews ![Randy M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Randy M.") RM Randy M. 5.0/5 "Outstanding Security with Easy Setup" What do you dislike about Kastle? I'm concerned about the pricing of Kastle. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "On time and they do a great job for any repairs that are needed" What do you dislike about Kastle? The cost is a little high, could be lower ##### 4. Inaccurate Detection Users experience **inaccurate detection** issues, with the scanner often failing to recognize the card reader properly. [ See 8 mentions ](https://www.g2.com/products/kastle/reviews?filters%5Bsentiment_snippet%5D=1904597&qs=pros-and-cons#reviews) See Related User Reviews SH sam h. Mid-Market (51-1000 emp.) 4.0/5 "Kastle provides good customer service and their platform is the most intuitive one I have used." What do you dislike about Kastle? sometimes the search function on the admin site does not give me the intended result. ![Robin G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Robin G.") RG Robin G. Mid-Market (51-1000 emp.) 3.0/5 "Easy to Use cards, but app is frustrating" What do you dislike about Kastle? I don't like that one time guests have to download an app on their phones to access the suite. Even though it's generally a pretty simple process, we ##### 5. Miscommunication Users experience **inconsistent communication** with Kastle, leading to delays in response and follow-up challenges. [ See 8 mentions ](https://www.g2.com/products/kastle/reviews?filters%5Bsentiment_snippet%5D=1904843&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.0/5 "Good product, great customer service" What do you dislike about Kastle? The website can be finicky and frequently has issues saving the changes I make within a profile. For example, sometimes when I make 2 changes to a pro MC Michael C. 4.5/5 "Convenient Security with Response Delays" What do you dislike about Kastle? The timeliness and response can be inconsistent, sometimes they're within a couple of seconds, and then sometimes a couple of hours after an alarm goe ![Craig C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Craig C.") CC Craig C. Facilities Manager 2/3/2026 "Elevated Security and Convenience with Kastle" 5/5 What do you like best about Kastle? I really like the immediate control and flexibility of scheduling doors to unlock and lock, as it is very efficient. The Kastle app is an incredibly useful tool for both our regular staff and guests. Additionally, the web GUI is user-friendly and makes it easy to address issues or audit door schedules. The security system's accessibility via phone allows a high volume of guests to access the facility securely. I'm also impressed with the quick and convenient customer service. The initial setup was very easy, thanks to the knowledgeable and helpful technicians. Review collected by and hosted on G2.com. What do you dislike about Kastle? There are infrequent issues with the app where it fails to work or is not as responsive. However, a reset of the app typically fixes it. Review collected by and hosted on G2.com. What problems is Kastle solving and how is that benefiting you? Kastle solves safety and security concerns with 24/7 monitoring and prevents unauthorized access. It reduces staffing issues by securing areas when personnel are away. The app-supported entry is efficient for staff and guests, with user-friendly service to address issues or audit door schedules. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite PE Paula E. OFFICE Manager Non-Profit Organization Management Small-Business (50 or fewer emp.) 7/30/2025 "Exellent Products and Fast Service" 5/5 What do you like best about Kastle? We recently upgraded our readers and it has and was the best thing that has happened. I loved the fast service and the attention that was given to me to support my staff. They also did a presentation for my staff with Q&A regarding the upgrade. Highly recommend Kastle to everyone in my network of friends. The staff is very professional and helpful when I need assistance and also showed me how to find and enter people in the sytem for the readers. Very helpful and professional and nice customer service! Very easy to use the system, I use it daily. We have 2 readers and it was easy. Review collected by and hosted on G2.com. What do you dislike about Kastle? I wish Kastle offered the download to Apple watch customers for easy access as well. Review collected by and hosted on G2.com. What problems is Kastle solving and how is that benefiting you? With Kastle, we gain both security and greater awareness of who is visiting our suite and who is not permitted entry. Additionally, I can generate various reports detailing all employees who have access to our suite. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 Icon 11/3/2025 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Robin G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Robin G.") RG Robin G. Senior Conference and Event Planner Mid-Market (51-1000 emp.) 7/30/2025 "Easy to Use cards, but app is frustrating" 3/5 What do you like best about Kastle? It's very convenient for employees that work at the site. The Kastle card is my preference with just a quick tap on the sensor, you're in. The app is also a nice touch if you forget your card. Review collected by and hosted on G2.com. What do you dislike about Kastle? I don't like that one time guests have to download an app on their phones to access the suite. Even though it's generally a pretty simple process, we get so many complaints about people having to download an app that they'll use once. We have a lot of one time visitors for conferences and it's always an issue. We also have issues with the app saying "no access assigned" and not allowing our guests to access. I think technology can always be a bit of a pain. Review collected by and hosted on G2.com. What problems is Kastle solving and how is that benefiting you? Being on the highest floor of a high rise building with a view, we get a lot of strangers coming to our floor to check out the view. Kastle helps us by keeping unwanted guests out and manages our visitors. Review collected by and hosted on G2.com. Show More 11/3/2025 Current UserValidated ReviewerIncentivizedSource: Seller invite DC Debbie C. Office Manager Mid-Market (51-1000 emp.) 2/20/2024 "Kastle Security since 2019!" 5/5 What do you like best about Kastle? We moved into a new building in July of 2019. We had never had a security system before coming to this new building. Everything is always a smooth transition or process. We have our security badges linked to the Kastle system as well. We have an app on our phone and everything works without issues. We can make changes in the portal or contact Kastle if needed. It's nice to know our equipment and suite is protected when we leave each night. If our alarm trips for one reason or antoher (usually a security check of the doors at night), the person who calls is very pleasant and nice. Review collected by and hosted on G2.com. What do you dislike about Kastle? So far, we have not found a dislike to Kastle. All of our questions get answered in a timely matter. If we have an issue, it's taken care of immediately. Review collected by and hosted on G2.com. What problems is Kastle solving and how is that benefiting you? We're secure at night and that helps with the random break-ins we have had at our old building in the past. We are able to assign each employee with a badge for elevator and door entry. It is a quick process to have them deactivated should they leave the company (for various reasons). Review collected by and hosted on G2.com. Show More 11/3/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Alan S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alan S.") AS Alan S. Chief Engineer Small-Business (50 or fewer emp.) 4/7/2026 "Seamless Integration, Easy to Use, and Great Customer Service" 4.5/5 What do you like best about Kastle? The customer service and the product is easy to use! The integration process was essentially seamless and painless. The Bluetooth card readers are great because it eliminates the cost of physical fobs. Review collected by and hosted on G2.com. What do you dislike about Kastle? Sometimes it takes longer than I would expect to resolve an issue. However, their team extremely communicative . Review collected by and hosted on G2.com. What problems is Kastle solving and how is that benefiting you? During the install, their new intercom system was smaller than the original and they're finding an extension plate to cover up the wallpaper. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Katie D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Katie D.") KD Katie D. Mid-Market (51-1000 emp.) 2/6/2026 "Mobile App Enhances Access, With Minor Setup Hurdles" 4.5/5 What do you like best about Kastle? I find the mobile app very convenient, especially now that we can do multiple intervals for unlocking doors, which is something we use regularly. With everyone having their phones, we don't need to assign or maintain records on cards or fobs to the same extent. I like that we have different schedules for various users and can check access on who used the app. Review collected by and hosted on G2.com. What do you dislike about Kastle? We have a staff member that hasn't been able to successfully install the My2N system. The audio on My2N is not always good either. Review collected by and hosted on G2.com. What problems is Kastle solving and how is that benefiting you? I use Kastle for mobile access control, eliminating the need for cards or fobs. It allows remote door unlocking via phones and lets us schedule doors to lock or unlock, which is super convenient. Review collected by and hosted on G2.com. Show More 3/9/2026 Validated ReviewerIncentivizedSource: Seller invite KJ Kathleen J. Executive Assistant and Business Office Coordinator Small-Business (50 or fewer emp.) 2/2/2026 "Easy Remote Door Control That Keeps Our Suite Secure and Accessible" 5/5 What do you like best about Kastle? Kastle makes managing entry to our suite very easy. With a mostly remote team, it really helps that the door can be controlled from anywhere. It keeps our suite both secure and accessible every day. Review collected by and hosted on G2.com. What do you dislike about Kastle? I have to admit, our initial installation came with some bugs. They had to come out and fix it a couple of times. Once those were worked out, it's been working great. Review collected by and hosted on G2.com. What problems is Kastle solving and how is that benefiting you? Our team is ever evolving, so having physical keys for everyone just isn't realistic. I like that I can manage who has access from my computer and remove people easily when I need to. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite NL nlaboard@caqh.org L. IT Engineer Mid-Market (51-1000 emp.) 2/4/2025 "Solid Performance with Room for Admin Improvements" 4/5 What do you like best about Kastle? I like the Castle Presence app available on my phone because it allows me to access the office even if I've left my access card elsewhere. This app provides me with the flexibility to enter the server room and other restricted areas without hassle. Additionally, I appreciate the reliability of Kastle as it has been effectively integrated into the infrastructure of several places where I've worked. Its consistent presence and dependable functionality demonstrate its value. The administrative portal effectively performs the necessary tasks, and whenever a situation exceeds its capabilities, the support service is efficient in addressing and resolving issues. Review collected by and hosted on G2.com. What do you dislike about Kastle? I dislike that the admin portal does not allow more options for customization. Specifically, when organizing big meetings, I can't extend the default time for door unlocks beyond sixty minutes without having to call support. It's inconvenient and I wish I could handle these tasks on the admin side independently. Review collected by and hosted on G2.com. What problems is Kastle solving and how is that benefiting you? I use Kastle for remote access and permission management, ensuring smooth entry to secure areas. The Kastle Presence app on my phone enables me to access restricted areas without a key, enhancing my flexibility and efficiency. Review collected by and hosted on G2.com. Show More 10/23/2025 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") AN Verified User in Non-Profit Organization Management Mid-Market (51-1000 emp.) 7/16/2026 "Kastle Team Goes Above and Beyond with Responsive Support" 5/5 What do you like best about Kastle? The Kastle Team goes above and beyond to make sure I understand how to best use the system and they are responsive to my requests. Review collected by and hosted on G2.com. What do you dislike about Kastle? I don't have any complaints at this moment. Review collected by and hosted on G2.com. What problems is Kastle solving and how is that benefiting you? Kastle is helping me keep the office secure. It makes me feel safe even when I am not there. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Education Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Education Management") AE Verified User in Education Management Small-Business (50 or fewer emp.) 7/13/2026 "Prompt Support, Dedicated Account Manager, and Great Communication" 5/5 What do you like best about Kastle? Prompt response to inquiries, assigned account manager, back ups if AM is not available to help, and great communication Review collected by and hosted on G2.com. What do you dislike about Kastle? I can't think of anything I dislike about Kastle Review collected by and hosted on G2.com. What problems is Kastle solving and how is that benefiting you? Great to let us know when doors are propped open, keeping our suite secured, quick to fix a lock if there is something wrong. Review collected by and hosted on G2.com. 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