Just works enables companies to provide benefits to their teams that are comparable to or better than what large corporations offer. Review collected by and hosted on G2.com.

Other than having to pay them, nothing. Review collected by and hosted on G2.com.

I appreciate how easy Justworks is to access, whether from my PC or the mobile app. I frequently use it to quickly look up benefits, and the convenience makes managing everything simple and efficient. As an end user it is easy to use, it was easy to set up and as mentioned is easy to navigate. I have not had to reach out to customer support so that is a good thing as well. Review collected by and hosted on G2.com.

I find it hard to remember where to go when I have to update my direct deposit disbursements. It is not in an intuitive spot. Other than that I find everything else easy to navigate. Review collected by and hosted on G2.com.

JustWorks is clean-cut, and easy-to-navigate. It's a perfect HR software for small-to-medium businesses. It centralizes all professional and personal information for the user with fantastic (but, not over-the-top) UI designs. Review collected by and hosted on G2.com.

There's not a whole lot to dislike about JustWorks, but if I were to be a little nitpicky I do not like the PTO request workflow. I think there could be enhancements regarding time available and time used. For instance, when I have time off requests pending, it doesn't calculate that into my time off available so I think I have more time than available. When that's the case, I have to math myself. Again, not a huge crutch, but something that could be easily solutioned for. Review collected by and hosted on G2.com.

UPDATE - My favorite thing now, years after writing this first review, is the customer service we get with the JW team. For example, I mentioned that a recent change they had made to one of the buttons in the payment center created a challenge for me, and they changed it back to what it had been before a few days later. It's incredible to me that they listened, recognized that the change they made was aesthetic only, and limited functionality...and then fixed it. We also have gotten so much support from JW with navigating a recent employee termination among so many other things over the years. We love Justworks! This platform saves me and my team SO MUCH time! It used to take my team about a half-hour to log their time weekly, and it took me over two hours to get our payroll done bi-weekly. Now I can see errors, if there are any, very clearly and get them fixed right away. Running the reports is instant and I can get all the payroll completed in about 20 minutes. I love that there is an app for my team members to track their hours too. Everything is so much more convenient. I can't imagine going back to our old methods. Review collected by and hosted on G2.com.

UPDATE - Both of these are in JW Time Tracking specifically, not in the JW PEO. In the list of locations, I'd like to be able to search for a location by name, or at least have a quicker scroll option at the bottom to skip to page 7, for example. What is there now, is just a "next" option to skip to the next page, and then the next page again, and again, and again, etc. Also, it would be nice to be able to add notes to a shift while I'm creating it vs. having to create it and then go find it to open the window again and log the notes. Review collected by and hosted on G2.com.

Justworks is very easy to use as a platform. Not having a fee for one-off payments is great and offers a lot of flexibility. I also really enjoy being able to talk to someone in Slack whenever I have a question. Review collected by and hosted on G2.com.

The process for applying for health insurance could be a little more streamlined. Review collected by and hosted on G2.com.

I love that Justworks is so easy to navigate, it makes finding information about my benefits, changing my plans, and accessing my tax docs really simple Review collected by and hosted on G2.com.

I guess if I HAD to say one thing, I wasn't able to change my name myself and needed to contact an administrator at my company to handle it for me, but that's such a rare occurrence. Review collected by and hosted on G2.com.

I like being able to log in and see a wide variety of options available. As someone in technology, I like being able to find stuff without any real issues. The options are clear and relatively easy to follow. Review collected by and hosted on G2.com.

Nothing comes to mind just yet. I logged in fine after confirming an initial password issue which was my own fault as it was too short. Review collected by and hosted on G2.com.

We have been using JustWorks for over 4 years now and use it every day. They constantly update their product to include new features, integrations, and corollary offerings (for example, expense reimbursement, time off management, and accounting system integrations). Another standout component is their excellent customer service. Whether on the phone or via email, their customer support is always willing to go above and beyond to help resolve issues or to answer questions. Their user interface is also very easy and constantly evolving. They integrate with a lots of backend software, like QBO and Xero. We have been very happy with JustWorks and recommend it to all! Review collected by and hosted on G2.com.

As JustWorks expands its offerings and increases our dependencies on it, we would love to see them expand into time management (for time tracking billable hours or even for cost accounting) and provide an insurance or business policy marketplace. Review collected by and hosted on G2.com.

I like the price and we are very happy with the benefit pricing and selection. The benefits team is responsive and compared to Trinet our benefits pricing is outstanding. We have now been through one renewal and the price did not skyrocket in year two as we were warned it would. Zero complaints on that front. The simple pricing is also a huge plus. No guessing, no gimmicks. The price is what they say it will be. I also really like the way they send notices about upcoming payments. In case you need to ensure you move funds around, you are never caught off guard. The integration with Quickbooks works as well, I do wish we could get things more granular from an invoicing integration perspective, but it certainly works. Reporting is getting better and more flexible which is a nice improvement. Review collected by and hosted on G2.com.

The solution itself leaves so much to be desired. I find myself constantly saying it just barely works. It is basically a filing cabinet. I do not feel like Justworks has guardrails to keep me on the straight and narrow. If you are an HR guru, you can use Justworks and it will do what you need. I am not an HR expert. I would prefer it if my PEO had some guardrails up. For instance, terminating an employee in a state that requires immediate payment to the employee. Justworks tells you this, but the system doesn't actually do it. Instead, you have to delete the payment the system makes and then pay out of your direct bank. Annoying and both Trinet and Rippling do it for you. This is a solved problem. We have many other "little" things that just aren't easy. For example, when we selected the system, we were told Justworks can sync with outlook in terms of calendars. This was an important feature for us as we wanted an easy way to track vacations and eliminate the need for people to book OOO of their calendars for vacation. Sadly, after many many many support calls and assurances it was an us issue, not a Justworks issue, we had a call with Justworks and Microsoft only to have Justworks finally admit this is a known issue that is not yet solved. Terminating an employee is super simple. There is also a cancel button to cancel a termination, also super simple. However, we found out the hard way, if you cancel a termination the employee is removed from benefits unless you call Justworks directly. Mind you, there is nothing that says this, no warning at all. So cancelling a termination doesn't really cancel it completely. There is no system to track your support tickets. There is also no report showing all your support tickets. I've asked for one and I've been told they don't have this capability. Review collected by and hosted on G2.com.

I’ve been using Justworks for the past three years as an employee at a company partnered with them, and my experience has been consistently positive. The platform is intuitive and easy to navigate, and getting set up was a breeze. The Justworks support team has always been responsive and helpful whenever I’ve needed assistance.

Submitting PTO requests, filing timecards, and accessing company benefits are all straightforward tasks. Whether you interact with Justworks daily or just occasionally, I highly recommend it as a reliable payroll and benefits solution—both for employees and organizations. The mobile app and desktop site are user-friendly and well-designed. Review collected by and hosted on G2.com.

My only gripe with Justworks is that their benefits sometimes feel incomplete and lacking. It would be great to see better healthcare and wellness benefits, such as low/no-cost gym memberships from national chains. Review collected by and hosted on G2.com.