--- title: Justworks Reviews meta\_title: 'Justworks Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1126 reviews by the users' company size, role or industry to find out how Justworks works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 1126 scale: '5' date\_modified: '2026-08-11' parent\_category: name: HR url: https://www.g2.com/categories/hr --- ### Justworks Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **ease of use** of Justworks, appreciating its user-friendly design and streamlined processes. [(315 mentions)](https://www.g2.com/products/justworks/reviews?filters%5Bsentiment_snippet%5D=1750448&qs=pros-and-cons#reviews) Users highlight the **exceptional customer support** at Justworks, providing timely and effective assistance for workplace challenges. [(223 mentions)](https://www.g2.com/products/justworks/reviews?filters%5Bsentiment_snippet%5D=1751724&qs=pros-and-cons#reviews) Users appreciate the **stellar customer support** of Justworks, highlighting its responsiveness and thoroughness in resolving issues. [(216 mentions)](https://www.g2.com/products/justworks/reviews?filters%5Bsentiment_snippet%5D=1752039&qs=pros-and-cons#reviews) Users rave about the **excellent user interface** of Justworks, which ensures an easy and enjoyable experience. [(167 mentions)](https://www.g2.com/products/justworks/reviews?filters%5Bsentiment_snippet%5D=1752872&qs=pros-and-cons#reviews) Users appreciate the **intuitive user interface** of Justworks, making HR tasks easy and stress-free. [(162 mentions)](https://www.g2.com/products/justworks/reviews?filters%5Bsentiment_snippet%5D=1750874&qs=pros-and-cons#reviews) Users note **missing features** in the Justworks mobile app and limited options for insurance plans. [(65 mentions)](https://www.g2.com/products/justworks/reviews?filters%5Bsentiment_snippet%5D=1751746&qs=pros-and-cons#reviews) Users experience **poor customer support** , struggling with communication issues and slow response times for critical inquiries. [(50 mentions)](https://www.g2.com/products/justworks/reviews?filters%5Bsentiment_snippet%5D=1752111&qs=pros-and-cons#reviews) Users find **limited features** in Justworks, particularly in reporting, API access, and time tracking across platforms. [(48 mentions)](https://www.g2.com/products/justworks/reviews?filters%5Bsentiment_snippet%5D=1750755&qs=pros-and-cons#reviews) Users express frustration with **limited customization options** on Justworks, impacting data access and report flexibility. [(34 mentions)](https://www.g2.com/products/justworks/reviews?filters%5Bsentiment_snippet%5D=1750604&qs=pros-and-cons#reviews) Users express frustration with Justworks' **poor benefits** , citing high premiums and insufficient coverage options as major drawbacks. [(32 mentions)](https://www.g2.com/products/justworks/reviews?filters%5Bsentiment_snippet%5D=1750052&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Justworks ##### 1. Ease of Use Users value the **ease of use** of Justworks, appreciating its user-friendly design and streamlined processes. [ See 315 mentions ](https://www.g2.com/products/justworks/reviews?filters%5Bsentiment_snippet%5D=1750448&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Amazing Support, Fair Pricing, and Super User-Friendly" What do you like about Justworks? Amazing customer support, fair price and very user friendly ![Chloe S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chloe S.") CS Chloe S. Small-Business (50 or fewer emp.) 4.5/5 "Super Easy to Find the Right People in Our Company" What do you like about Justworks? It was super easy to find exactly who I needed in my company ##### 2. Customer Support Users highlight the **exceptional customer support** at Justworks, providing timely and effective assistance for workplace challenges. [ See 223 mentions ](https://www.g2.com/products/justworks/reviews?filters%5Bsentiment_snippet%5D=1751724&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Amazing Support, Fair Pricing, and Super User-Friendly" What do you like about Justworks? Amazing customer support, fair price and very user friendly ![Luke G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Luke G.") LG Luke G. Mid-Market (51-1000 emp.) 4.5/5 "Justworks Really Just Works" What do you like about Justworks? - Easy, clean interface. -Seamless integration with our existing system (very easy to off-board our previous system) -Customer Support has responde ##### 3. Helpful Users appreciate the **stellar customer support** of Justworks, highlighting its responsiveness and thoroughness in resolving issues. [ See 216 mentions ](https://www.g2.com/products/justworks/reviews?filters%5Bsentiment_snippet%5D=1752039&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Amazing Support, Fair Pricing, and Super User-Friendly" What do you like about Justworks? Amazing customer support, fair price and very user friendly ![Luke G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Luke G.") LG Luke G. Mid-Market (51-1000 emp.) 4.5/5 "Justworks Really Just Works" What do you like about Justworks? - Easy, clean interface. -Seamless integration with our existing system (very easy to off-board our previous system) -Customer Support has responde ##### 4. User Interface Users rave about the **excellent user interface** of Justworks, which ensures an easy and enjoyable experience. [ See 167 mentions ](https://www.g2.com/products/justworks/reviews?filters%5Bsentiment_snippet%5D=1752872&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Amazing Support, Fair Pricing, and Super User-Friendly" What do you like about Justworks? Amazing customer support, fair price and very user friendly ![Luke G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Luke G.") LG Luke G. Mid-Market (51-1000 emp.) 4.5/5 "Justworks Really Just Works" What do you like about Justworks? - Easy, clean interface. -Seamless integration with our existing system (very easy to off-board our previous system) -Customer Support has responde ##### 5. Intuitive Users appreciate the **intuitive user interface** of Justworks, making HR tasks easy and stress-free. [ See 162 mentions ](https://www.g2.com/products/justworks/reviews?filters%5Bsentiment_snippet%5D=1750874&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Amazing Support, Fair Pricing, and Super User-Friendly" What do you like about Justworks? Amazing customer support, fair price and very user friendly ![Mindy S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mindy S.") MS Mindy S. Small-Business (50 or fewer emp.) 5.0/5 "Very simple interface" What do you like about Justworks? It's very friendly and easy to use. Many employee HR services are very complex and hard to use. This one is simple and easy. ### 5 Cons or Disadvantages of Justworks ##### 1. Missing Features Users note **missing features** in the Justworks mobile app and limited options for insurance plans. [ See 65 mentions ](https://www.g2.com/products/justworks/reviews?filters%5Bsentiment_snippet%5D=1751746&qs=pros-and-cons#reviews) See Related User Reviews ![Chloe S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chloe S.") CS Chloe S. Small-Business (50 or fewer emp.) 4.5/5 "Super Easy to Find the Right People in Our Company" What do you dislike about Justworks? There was no invoicing built in, at least not how my company used it ![Carlotta S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carlotta S.") CS Carlotta S. Mid-Market (51-1000 emp.) 4.0/5 "Flexible, Easy Payroll and Timekeeping Support" What do you dislike about Justworks? It would be nice to see Justworks communicate with more platforms than it currently does. At this time, there are competitors that act as more of a on ##### 2. Poor Customer Support Users experience **poor customer support** , struggling with communication issues and slow response times for critical inquiries. [ See 50 mentions ](https://www.g2.com/products/justworks/reviews?filters%5Bsentiment_snippet%5D=1752111&qs=pros-and-cons#reviews) See Related User Reviews BH Brian H. Small-Business (50 or fewer emp.) 0.5/5 "Centralized HR Features, but Overall Experience Falls Short" What do you dislike about Justworks? Despite paying a premium, I have not saved time using their services because their service support is either very slow (i.e. 7-10 weeks to resolve iss ![Luke G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Luke G.") LG Luke G. Mid-Market (51-1000 emp.) 4.5/5 "Justworks Really Just Works" What do you dislike about Justworks? -One of the benefits we had abruptly ended and we didn't get any information about it ending or warning that it was happening. ##### 3. Limited Features Users find **limited features** in Justworks, particularly in reporting, API access, and time tracking across platforms. [ See 48 mentions ](https://www.g2.com/products/justworks/reviews?filters%5Bsentiment_snippet%5D=1750755&qs=pros-and-cons#reviews) See Related User Reviews ![Carlotta S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carlotta S.") CS Carlotta S. Mid-Market (51-1000 emp.) 4.0/5 "Flexible, Easy Payroll and Timekeeping Support" What do you dislike about Justworks? It would be nice to see Justworks communicate with more platforms than it currently does. At this time, there are competitors that act as more of a on ![Mindy S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mindy S.") MS Mindy S. Small-Business (50 or fewer emp.) 5.0/5 "Very simple interface" What do you dislike about Justworks? Nothing. Maybe it could use more features but I don't miss anything. ##### 4. Limited Customization Users express frustration with **limited customization options** on Justworks, impacting data access and report flexibility. [ See 34 mentions ](https://www.g2.com/products/justworks/reviews?filters%5Bsentiment_snippet%5D=1750604&qs=pros-and-cons#reviews) See Related User Reviews DW Danielle W. Small-Business (50 or fewer emp.) 5.0/5 "The Best PEO Platform for Ease, Control, and Stellar Support" What do you dislike about Justworks? Report function is limited and needs to offer more capabilities. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 3.5/5 "Solid All-in-One HR Platform with Some Flexibility Gaps" What do you dislike about Justworks? There are some limitations. Reporting options can feel a bit rigid — especially if you’re trying to extract customized or more nuanced employee data. ##### 5. Poor Benefits Users express frustration with Justworks' **poor benefits** , citing high premiums and insufficient coverage options as major drawbacks. [ See 32 mentions ](https://www.g2.com/products/justworks/reviews?filters%5Bsentiment_snippet%5D=1750052&qs=pros-and-cons#reviews) See Related User Reviews ![Carlotta S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carlotta S.") CS Carlotta S. Mid-Market (51-1000 emp.) 4.0/5 "Flexible, Easy Payroll and Timekeeping Support" What do you dislike about Justworks? It would be nice to see Justworks communicate with more platforms than it currently does. At this time, there are competitors that act as more of a on ![Luke G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Luke G.") LG Luke G. Mid-Market (51-1000 emp.) 4.5/5 "Justworks Really Just Works" What do you dislike about Justworks? -One of the benefits we had abruptly ended and we didn't get any information about it ending or warning that it was happening. ![Sebastian N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sebastian N.") SN Sebastian N. Account Associate - Strategy Small-Business (50 or fewer emp.) 5/1/2025 "Transparent & Clear, Justworks" 4.5/5 What do you like best about Justworks? I like the feature to be able to see my companies time off as well as the links to my benefits in one place. The platform is easy to use and customer support has been helpful when I have reached out. Review collected by and hosted on G2.com. What do you dislike about Justworks? Having to log into the app to be able to see my companies day off. It is not super clear also about who to contact if I have questions about my bonus taxes Review collected by and hosted on G2.com. What problems is Justworks solving and how is that benefiting you? Having a work platform that works for all of our employees across the US Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller CD Christopher D. Co-founder & President Small-Business (50 or fewer emp.) 2/13/2024 "Best POP out There!" 5/5 What do you like best about Justworks? What I like most is how easy theor site is to use. Very straightworad. In adition, if I have any problem, I can call my represenataive, Joe, and he immediately responds and takes care of any issue I have. Review collected by and hosted on G2.com. What do you dislike about Justworks? I mean this sincerely, but we rarely have any issues with Justworks. Review collected by and hosted on G2.com. What problems is Justworks solving and how is that benefiting you? They are helping me implement the HSA and FSA features to my team. In addition, they always help me look for ways to reduce my benefit costs to my employees. Review collected by and hosted on G2.com. Show More Response from Peter Nguyen of Justworks [Editedit](https://www.g2.com/survey_responses/justworks-review-9230764/official_response/edit) We're thrilled to hear that you find our site easy to use and that Joe is providing excellent support (this feedback will be shared with him). We're committed to making your experience with Justworks as seamless as possible! 5/13/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Elestine S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Elestine S.") ES Elestine S. Consultant Mid-Market (51-1000 emp.) 8/4/2025 "Easy to Use!" 5/5 What do you like best about Justworks? I enjoy the ease of use most. All of the features are accessible and make it easy to schedule time off. Review collected by and hosted on G2.com. What do you dislike about Justworks? There are no downsides I can note at this time. Review collected by and hosted on G2.com. What problems is Justworks solving and how is that benefiting you? I have not encountered any problems using Justworks. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Katie R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Katie R.") KR Katie R. Office and Operations Manager Mid-Market (51-1000 emp.) 6/18/2025 "Justworks Newly Integrated PEO" 4.5/5 What do you like best about Justworks? How user friendly the platform is, the benefits are great and our account manager is amazing! Review collected by and hosted on G2.com. What do you dislike about Justworks? Our CSM we got put with is okay with assisting. One thing I specifically asked for is quick turnaround and efficiency on support. I feel like he could do better. Review collected by and hosted on G2.com. What problems is Justworks solving and how is that benefiting you? Keeping payroll clean and efficient, great benefits for our employees and saving them and us money. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic Review from User Profile ![David A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David A.") DA David A. Director of Finance Small-Business (50 or fewer emp.) 5/2/2025 "Payroll and headcount process to our US entity" 4.5/5 What do you like best about Justworks? I appreciate that everything is really transparent and easy to handle. As an admin, I can monitor and review all the details and update the necessary details as needed with a streamlined flow. Review collected by and hosted on G2.com. What do you dislike about Justworks? We are a small business at the moment and probably don't use all Justworks features, so it might feel "bigger" than us right now. Review collected by and hosted on G2.com. What problems is Justworks solving and how is that benefiting you? Justworks is solving the problems associated with managing employee details and running monthly payroll, and it benefits us by making these processes really easy to handle. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Katie D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Katie D.") KD Katie D. Director, Marketing Computer Software Mid-Market (51-1000 emp.) 5/1/2025 "Easy and Intuitive" 5/5 What do you like best about Justworks? I had never heard of Justworks prior to my current company, but I love it! It's very intuitive and easy to navigate. Whether reviewing my paycheck, submitting/approving PTO, enrolling in benefits, or even submitting a customer service ticket (for benefit changes due to a QLE), it is always so easy! Review collected by and hosted on G2.com. What do you dislike about Justworks? Trivial, but it seems like I almost always have to do 2FA even though I select 'trust this device for 30 days'. Review collected by and hosted on G2.com. What problems is Justworks solving and how is that benefiting you? Payroll, time management, and benefits - all in one place. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Chelsey G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chelsey G.") CG Chelsey G. Finance Manager Small-Business (50 or fewer emp.) 5/5/2025 "Great PEO Service" 4/5 What do you like best about Justworks? Justworks is very easy to use and keeps all our employees documents and information conveniently located in one place. The customer support is pretty great, they answer all my questions and are able to help solve problems I am unsure about. Review collected by and hosted on G2.com. What do you dislike about Justworks? I am disappointed by the training options. I feel like there should be more. The whole training section is weird and confusing and could be better developed. Review collected by and hosted on G2.com. What problems is Justworks solving and how is that benefiting you? Justworks helps onboard and manage all of our employees easily and clearly. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Becky K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Becky K.") BK Becky K. VP Finance & Accounting Mid-Market (51-1000 emp.) 7/31/2025 "Great workflow but customer support can better" 5/5 What do you like best about Justworks? Easy UI, straightforward payroll process. Fast customer support. Review collected by and hosted on G2.com. What do you dislike about Justworks? There was a data control issue last year. Tax & benefit teams are not as strong as payroll teams. Review collected by and hosted on G2.com. What problems is Justworks solving and how is that benefiting you? I'm able to run the payroll without hiring a FTE. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite CC CHARLIE C. Sailing Instructor Mid-Market (51-1000 emp.) 5/4/2025 "Justworks is Lean and Clean" 4/5 What do you like best about Justworks? Simplicity. Way easier to navigate than ADP, which does a horrible job of getting you the most common information, such as paystubs. Easy also to find documents. Does not crash like ADP because it is more text-based, whereas ADP using applets that often crash. Review collected by and hosted on G2.com. What do you dislike about Justworks? Doesn't show employee benefits and is not easy to find. There is no ability to get an alert when a certain number of hours worked is reached. Review collected by and hosted on G2.com. What problems is Justworks solving and how is that benefiting you? Ability to enter hourly wages, documents required for employment. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller GL Giselle L. Director of Client Partnerships Small-Business (50 or fewer emp.) 5/15/2025 "Justworks is User-friendly!" 5/5 What do you like best about Justworks? Justworks offers a user-friendly portal that allows easy access to and review of current and past pay stubs. A system that is simple, clear, and reliable. I appreciate the features such as the Company Calendar, Time Off, and Benefits. Review collected by and hosted on G2.com. What do you dislike about Justworks? I have not experienced any issues using Justworks. I do not have any complaints. Review collected by and hosted on G2.com. What problems is Justworks solving and how is that benefiting you? Being able to access all company information in one place, such as the calendar, the org chart, and Health Benefits. Review collected by and hosted on G2.com. 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