Justworks Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users love the ease of use of Justworks, finding it simple to onboard employees and manage payroll efficiently. (315 mentions)

Users praise the responsive customer support of Justworks, enhancing the overall experience and satisfaction with the platform. (223 mentions)

Users appreciate the exceptional customer support from Justworks, ensuring prompt and effective assistance whenever needed. (216 mentions)

Users appreciate the intuitive user interface of Justworks, enhancing their overall experience and ensuring ease of use. (167 mentions)

Users value the intuitive design of Justworks, appreciating its user-friendliness and seamless integration features. (162 mentions)

Users note the lack of missing features in Justworks, which limits integration and functionality compared to competitors. (65 mentions)

Users express frustration with poor customer support, citing slow responses and difficulty accessing important documents. (50 mentions)

Users find Justworks has limited features compared to competitors, lacking integration and comprehensive service options. (48 mentions)

Users express frustration with limited customization options on Justworks, impacting data access and report flexibility. (34 mentions)

Users feel that Justworks offers poor benefits, with limited features and abrupt changes affecting their experience. (32 mentions)

5 Pros or Advantages of Justworks

1. Ease of Use

Users love the ease of use of Justworks, finding it simple to onboard employees and manage payroll efficiently.

See 315 mentions

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Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Amazing Support, Fair Pricing, and Super User-Friendly"

What do you like about Justworks?

Amazing customer support, fair price and very user friendly

Chloe S.

Small-Business (50 or fewer emp.)

4.5/5

"Super Easy to Find the Right People in Our Company"

What do you like about Justworks?

It was super easy to find exactly who I needed in my company

2. Customer Support

Users praise the responsive customer support of Justworks, enhancing the overall experience and satisfaction with the platform.

See 223 mentions

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Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Amazing Support, Fair Pricing, and Super User-Friendly"

What do you like about Justworks?

Amazing customer support, fair price and very user friendly

Luke G.

Mid-Market (51-1000 emp.)

4.5/5

"Justworks Really Just Works"

What do you like about Justworks?

- Easy, clean interface. -Seamless integration with our existing system (very easy to off-board our previous system) -Customer Support has responded

3. Helpful

Users appreciate the exceptional customer support from Justworks, ensuring prompt and effective assistance whenever needed.

See 216 mentions

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Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Amazing Support, Fair Pricing, and Super User-Friendly"

What do you like about Justworks?

Amazing customer support, fair price and very user friendly

Luke G.

Mid-Market (51-1000 emp.)

4.5/5

"Justworks Really Just Works"

What do you like about Justworks?

- Easy, clean interface. -Seamless integration with our existing system (very easy to off-board our previous system) -Customer Support has responded

4. User Interface

Users appreciate the intuitive user interface of Justworks, enhancing their overall experience and ensuring ease of use.

See 167 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Amazing Support, Fair Pricing, and Super User-Friendly"

What do you like about Justworks?

Amazing customer support, fair price and very user friendly

Luke G.

Mid-Market (51-1000 emp.)

4.5/5

"Justworks Really Just Works"

What do you like about Justworks?

- Easy, clean interface. -Seamless integration with our existing system (very easy to off-board our previous system) -Customer Support has responded

5. Intuitive

Users value the intuitive design of Justworks, appreciating its user-friendliness and seamless integration features.

See 162 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Amazing Support, Fair Pricing, and Super User-Friendly"

What do you like about Justworks?

Amazing customer support, fair price and very user friendly

Mindy S.

Small-Business (50 or fewer emp.)

5.0/5

"Very simple interface"

What do you like about Justworks?

It's very friendly and easy to use. Many employee HR services are very complex and hard to use. This one is simple and easy.

5 Cons or Disadvantages of Justworks

1. Missing Features

Users note the lack of missing features in Justworks, which limits integration and functionality compared to competitors.

See 65 mentions

See Related User Reviews

Chloe S.

Small-Business (50 or fewer emp.)

4.5/5

"Super Easy to Find the Right People in Our Company"

What do you dislike about Justworks?

There was no invoicing built in, at least not how my company used it

Carlotta S.

Mid-Market (51-1000 emp.)

4.0/5

"Flexible, Easy Payroll and Timekeeping Support"

What do you dislike about Justworks?

It would be nice to see Justworks communicate with more platforms than it currently does. At this time, there are competitors that act as more of a on

2. Poor Customer Support

Users express frustration with poor customer support, citing slow responses and difficulty accessing important documents.

See 50 mentions

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Brian H.

Small-Business (50 or fewer emp.)

0.5/5

"Centralized HR Features, but Overall Experience Falls Short"

What do you dislike about Justworks?

Despite paying a premium, I have not saved time using their services because their service support is either very slow (i.e. 7-10 weeks to resolve iss

Luke G.

Mid-Market (51-1000 emp.)

4.5/5

"Justworks Really Just Works"

What do you dislike about Justworks?

-One of the benefits we had abruptly ended and we didn't get any information about it ending or warning that it was happening.

3. Limited Features

Users find Justworks has limited features compared to competitors, lacking integration and comprehensive service options.

See 48 mentions

See Related User Reviews

Carlotta S.

Mid-Market (51-1000 emp.)

4.0/5

"Flexible, Easy Payroll and Timekeeping Support"

What do you dislike about Justworks?

It would be nice to see Justworks communicate with more platforms than it currently does. At this time, there are competitors that act as more of a on

Mindy S.

Small-Business (50 or fewer emp.)

5.0/5

"Very simple interface"

What do you dislike about Justworks?

Nothing. Maybe it could use more features but I don't miss anything.

4. Limited Customization

Users express frustration with limited customization options on Justworks, impacting data access and report flexibility.

See 34 mentions

See Related User Reviews

Danielle W.

Small-Business (50 or fewer emp.)

5.0/5

"The Best PEO Platform for Ease, Control, and Stellar Support"

What do you dislike about Justworks?

Report function is limited and needs to offer more capabilities.

Verified User

Mid-Market (51-1000 emp.)

3.5/5

"Solid All-in-One HR Platform with Some Flexibility Gaps"

What do you dislike about Justworks?

There are some limitations. Reporting options can feel a bit rigid — especially if you’re trying to extract customized or more nuanced employee data.

5. Poor Benefits

Users feel that Justworks offers poor benefits, with limited features and abrupt changes affecting their experience.

See 32 mentions

See Related User Reviews

Carlotta S.

Mid-Market (51-1000 emp.)

4.0/5

"Flexible, Easy Payroll and Timekeeping Support"

What do you dislike about Justworks?

It would be nice to see Justworks communicate with more platforms than it currently does. At this time, there are competitors that act as more of a on

Luke G.

Mid-Market (51-1000 emp.)

4.5/5

"Justworks Really Just Works"

What do you dislike about Justworks?

-One of the benefits we had abruptly ended and we didn't get any information about it ending or warning that it was happening.

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Tricia B.

Controller

Small-Business (50 or fewer emp.)

5/1/2025

"Very pleased with the PEO service!"

5/5

What do you like best about Justworks?

It is incredibly easy to use. When I have had issues, their customer service always responds promptly and resolves the issue. It also integrates with our accounting software, Sage Intacct, which has saved a lot of posting and reconciling time on our end. Review collected by and hosted on G2.com.

What do you dislike about Justworks?

I didn't like the 401k provider they worked with (Slavic), but they just dropped them and moved to a different provider (Empower)! Review collected by and hosted on G2.com.

Jennifer S.

Lead Infusion Nurse

Small-Business (50 or fewer emp.)

2/10/2025

"Very User Friendly Platform"

4.5/5

What do you like best about Justworks?

As an employee, Justworks is a great platform, very easy to navigate and easy to find important information quickly, like W-2 information or paystubs. Review collected by and hosted on G2.com.

What do you dislike about Justworks?

I'm not sure if this is relevant but I do not like that the Clock-in app (Open Shifts) is a separate platform. I wish it was all in one site and easy to move from one to another without having to go to a different website, at least that's how I use it right now. I also am not fond of having to get a code from my phone every now and then, but that's how security is these days, so I tolerate it. Review collected by and hosted on G2.com.

Quinn M.

Sales Agent

Mid-Market (51-1000 emp.)

Originally submitted 5/1/2025

"Good company even better support"

5/5

What do you like best about Justworks?

Not only do they have a shared interest in your growth they have the tools and team here to help you do it and it’s such and encouraging atmosphere Review collected by and hosted on G2.com.

What do you dislike about Justworks?

Ease of use and the just works app is very detailed but simple to use Review collected by and hosted on G2.com.

Sebastian N.

Account Associate - Strategy

Small-Business (50 or fewer emp.)

5/1/2025

"Transparent & Clear, Justworks"

4.5/5

What do you like best about Justworks?

I like the feature to be able to see my companies time off as well as the links to my benefits in one place. The platform is easy to use and customer support has been helpful when I have reached out. Review collected by and hosted on G2.com.

What do you dislike about Justworks?

Having to log into the app to be able to see my companies day off. It is not super clear also about who to contact if I have questions about my bonus taxes Review collected by and hosted on G2.com.

Christopher D.

Co-founder & President

Small-Business (50 or fewer emp.)

Originally submitted 2/13/2024

"Best POP out There!"

5/5

What do you like best about Justworks?

What I like most is how easy their site is to use. Very straightforward. In addition, if I have any problem, I can call my representative, Joe, and he immediately responds and takes care of any issue I have. Review collected by and hosted on G2.com.

What do you dislike about Justworks?

I mean this sincerely, but we rarely have any issues with Justworks. Review collected by and hosted on G2.com.

Response from Peter Nguyen of Justworks

We're thrilled to hear that you find our site easy to use and that Joe is providing excellent support (this feedback will be shared with him). We're committed to making your experience with Justworks as seamless as possible!

Elestine S.

Consultant

Mid-Market (51-1000 emp.)

8/4/2025

"Easy to Use!"

5/5

What do you like best about Justworks?

I enjoy the ease of use most. All of the features are accessible and make it easy to schedule time off. Review collected by and hosted on G2.com.

What do you dislike about Justworks?

There are no downsides I can note at this time. Review collected by and hosted on G2.com.

Katie R.

Office and Operations Manager

Mid-Market (51-1000 emp.)

6/18/2025

"Justworks Newly Integrated PEO"

4.5/5

What do you like best about Justworks?

How user friendly the platform is, the benefits are great and our account manager is amazing! Review collected by and hosted on G2.com.

What do you dislike about Justworks?

Our CSM we got put with is okay with assisting. One thing I specifically asked for is quick turnaround and efficiency on support. I feel like he could do better. Review collected by and hosted on G2.com.

David A.

Director of Finance

Small-Business (50 or fewer emp.)

5/2/2025

"Payroll and headcount process to our US entity"

4.5/5

What do you like best about Justworks?

I appreciate that everything is really transparent and easy to handle. As an admin, I can monitor and review all the details and update the necessary details as needed with a streamlined flow. Review collected by and hosted on G2.com.

What do you dislike about Justworks?

We are a small business at the moment and probably don't use all Justworks features, so it might feel "bigger" than us right now. Review collected by and hosted on G2.com.

Katie D.

Director, Marketing

Computer Software

Mid-Market (51-1000 emp.)

5/1/2025

"Easy and Intuitive"

5/5

What do you like best about Justworks?

I had never heard of Justworks prior to my current company, but I love it! It's very intuitive and easy to navigate. Whether reviewing my paycheck, submitting/approving PTO, enrolling in benefits, or even submitting a customer service ticket (for benefit changes due to a QLE), it is always so easy! Review collected by and hosted on G2.com.

What do you dislike about Justworks?

Trivial, but it seems like I almost always have to do 2FA even though I select 'trust this device for 30 days'. Review collected by and hosted on G2.com.

Chelsey G.

Finance Manager

Small-Business (50 or fewer emp.)

5/5/2025

"Great PEO Service"

4/5

What do you like best about Justworks?

Justworks is very easy to use and keeps all our employees documents and information conveniently located in one place. The customer support is pretty great, they answer all my questions and are able to help solve problems I am unsure about. Review collected by and hosted on G2.com.

What do you dislike about Justworks?

I am disappointed by the training options. I feel like there should be more. The whole training section is weird and confusing and could be better developed. Review collected by and hosted on G2.com.