I like that it has everything that I need, and that includes a way to access any necessary trainings that I need to complete. It's very easy to use and navigate. I've also had to contact them to re-open my enrollment because I picked the wrong plan, and they quickly fixed the issue for me so that I could start over. I check it regularly to see upcoming holidays and days off, as well as pay days. Love that I can export the Justworks calendar to google calendar, too. Review collected by and hosted on G2.com.

The only issue that I've had is when I visit on mobile (without the app), it's not responsive and designed for a mobile experience. I don't always want to download an app for everything. Review collected by and hosted on G2.com.

Justworks is a platform that operates with a high level of integrity and consistency. There are a lot of technical offerings to choose from now for companies. Justworks is a platform that gives a company peace of mind and needs no hand holding or managing in the process. They are also are very responsive when needed and all of their employees are extremely knowledgeable. Review collected by and hosted on G2.com.

There is not much I can think of. In the 6 years I have worked with them, I have had little to no headaches. Review collected by and hosted on G2.com.

- Easy, clean interface.

-Seamless integration with our existing system (very easy to off-board our previous system)

-Customer Support has responded to me via email super quickly every time I've had a question or concern.

-I use Justworks every day, we clock/out using it and submit our time off requests via Justworks.

-We administer benefits via just works and the amount of options we are presented with are great. Review collected by and hosted on G2.com.

-One of the benefits we had abruptly ended and we didn't get any information about it ending or warning that it was happening. Review collected by and hosted on G2.com.

You can easily onboard employees and contractors alike. Their customer service is very friendly and they try their best to address your concerns. Review collected by and hosted on G2.com.

Renewal rates were super high. This also meant that no other PEO would work with us so we essentially left with little options for large group plans. Fortunately we found comparable plans on the open market for less than the new rates and ended up dropping the use of benefits through Justworks, otherwise our very small non-profit would have been bankrupted. Software is often slow to load. It would be nice if the Quickbooks connection in someway reflected the memos that were input; we work primarily with contractors (who do work across departments) so it's not necessarily easy to classify each transaction automatically. Review collected by and hosted on G2.com.

What I like best about Justworks is how user-friendly it is, even for a company based outside the U.S. The exceptional support team really makes a difference, providing outstanding assistance whenever needed. Review collected by and hosted on G2.com.

I don't dislike anything, it just takes a while for us to learn the ins and outs of a US provider. Review collected by and hosted on G2.com.

Justworks is a streamlined, user-friendly platform that makes managing payroll, benefits, and compliance surprisingly accessible for small teams. I appreciate how intuitive the interface is — everything from onboarding to accessing paystubs or benefits documents is straightforward, and their customer support is consistently responsive and helpful. The benefits offerings are strong for a platform at this scale, and the centralized dashboard helps keep key HR functions organized in one place, which has been a real time-saver. Review collected by and hosted on G2.com.

There are some limitations. Reporting options can feel a bit rigid — especially if you’re trying to extract customized or more nuanced employee data. Occasionally, system updates roll out without much notice, which can disrupt routine workflows. While the platform is great for standardized needs, it doesn’t always offer the flexibility or granularity that growing teams may eventually require. Overall, it’s a solid tool, but with room to grow as its user base becomes more complex. Review collected by and hosted on G2.com.

I love the HUMANS at Justworks! 9 times out of 10 when you reach out via email or phone, someone goes above and beyond to respond to your inquiry / question / concern. The resource support pages are updated and the newsletters they put out are always timely and helpful. Review collected by and hosted on G2.com.

I'm sure with any newer tech, there are plenty of bugs. Unfortunately it seems that Justworks has prioritized partnerships and integrations over making improvements to their own system capabilities. For a smaller organization Justworks is not sophisticated enough to replace a robust HRIS leaving our small staff (and small budget) looking for multiple solutions. Review collected by and hosted on G2.com.

platform is super user-friendly—everything from running payroll to setting up benefits is straightforward. Employees seem to like it too, which is always a plus. Review collected by and hosted on G2.com.

the reporting features feel a bit basic, and businesses that need more in-depth insights might find them lacking. Adding more flexibility here would be a game-changer. Review collected by and hosted on G2.com.

Justworks team members support each other, so we always get a quick response and resolve questions or issues. They are knowledgeable and friendly. The system is very user-friendly for managing our employees and year-end requirements. We process four payroll cycles and handle our 1099 vendors and contractors, including international, with ease. They take care of the 1099s, so we do not have to worry about them. Review collected by and hosted on G2.com.

I dislike that this won't let me say none. Review collected by and hosted on G2.com.

I find that the layout of both the Web and mobile App versions are intuitive and allow the user to quickly navigate between different sections as necessary. One of the greatest features is the customer support function – if ever any of our employees has a question about benefits or any other aspect, the Justworks team is available and super helpful. Review collected by and hosted on G2.com.

I find that if we don't elect to use a module, it still prompts users from time to time – I wish it would just hide that section from user view. Review collected by and hosted on G2.com.