Using Justworks has been an absolute game-changer for our team. The platform stood out from day one for its clean, modern interface and incredibly intuitive design. Whether you’re managing payroll, benefits, or compliance tasks, everything is exactly where you’d expect it to be; no endless clicking or confusing navigation.

What really sets Justworks apart is how easy it is to use, even for team members who aren’t particularly tech-savvy. The dashboard is visually appealing without being cluttered, and it guides you naturally through each task. Important information is easy to access, and the user experience feels thoughtfully designed with real users in mind.

Overall, Justworks makes the admin side of delivering benefits to our small team feel less like a chore and more like a streamlined part of our workflow. Highly recommend for any company looking for a simple, elegant solution to complex HR needs. Review collected by and hosted on G2.com.

One area where Justworks could improve is by allowing more complex manager assignments. Currently, the platform is limited in how it lets you assign or layer managerial roles, which can be challenging for organizations with matrixed teams or dotted-line reporting structures. Adding more flexibility here would make it easier to reflect real-world team dynamics and improve workflows like approvals and time-off requests. Review collected by and hosted on G2.com.

I do like how much it simplifies HR administration. From payroll to benefits, it centralizes key processes in an intuitive platform. The onboarding and sales teams were also standout, responsive, and knowledgeable, and made the transition smooth. It’s a solid solution for streamlining operations and staying compliant. Review collected by and hosted on G2.com.

There is a lack of flexibility in customizing features to fit our organization's needs. For example, we operate on a 35-hour work week, but the platform is built around a 40-hour model, which creates challenges with time-off tracking. The reporting tools also need improvement, and our experience with the Account Manager has not met expectations. Review collected by and hosted on G2.com.

I've had excellent experiences with Justworks customer service. Recently, I needed to make a change to my benefits. It's nice to have real people along the way walking you through the process. Christy was an excellent help on the phone explaining the process. The portal was really easy to use and clear about what was required. After I submitted, Kate emailed me almost right away explaining the next steps and giving me a timeline for resolution. I replied to her email late at night, and she responded within 20 minutes (even though her email stated the normal business hours of their live customer service). I really appreciated that. They've made this process of adjusting my benefits much easier and less intimidating than it seemed initially. Thanks, Justworks team!

Logging back on to add that another experience with the customer service team was AWESOME! Was working to take advantage of some of the additional benefits- including retirement planning and wellness benefits. Really eye-opening to see all of the resources at our disposal- and really appreciate the JW team for walking me through it! Review collected by and hosted on G2.com.

I haven't had to use the platform frequently, other than to check pay stubs and other documents. And the only encounters I've had with customer service have been top-notch. No complaints from me at the moment! Review collected by and hosted on G2.com.

Justworks makes it easy to manage employees and contractors across multiple states. I use Justworks frequently, mostly for running payroll, paying contractors, and managing benefits. The platform makes complex HR processes seamless, from payroll and benefits administration to compliance with state-specific regulations. They let me know when what they need me to do at every step, which allows us to focus on our business rather than administrative paperwork. Their customer support is responsive and knowledgeable, making the experience even better. Implementing Justworks was straightforward. Their support team that walked me through every step. The setup process was smooth, and we got things running in no time. Review collected by and hosted on G2.com.

I sometimes receive notifications instructing me to complete tasks that I have already taken care of. While this can be a bit redundant, it’s not a major issue and their support team clears this up very quickly. Review collected by and hosted on G2.com.

It’s really easy to use. I log in to check my paystubs, request time off, and review benefits, and everything is super clear and straightforward. I especially like how clean the layout is—it doesn’t feel overwhelming, and I can always find what I need quickly. Getting tax documents at the end of the year is also seamless. Review collected by and hosted on G2.com.

Sometimes I wish there were more details or guidance when choosing benefits during open enrollment. It’s not a huge issue, but a little more explanation or comparison would help me feel more confident in those decisions. Otherwise, everything works well for my day-to-day needs. Review collected by and hosted on G2.com.

I really like using Justworks as a platform. It’s incredibly easy to navigate and has a very user-friendly design. One of the features I find most helpful is how well it handles employee document storage and distribution—being able to send documents out to all employees efficiently is a huge plus. I also appreciate how easy it is to track W2 information and pay stubs, not just for myself but for the team members I manage as well. Overall, the interface feels clean and intuitive, which makes day-to-day HR tasks much smoother. Review collected by and hosted on G2.com.

One recurring issue is with our temporary employees—PTO is automatically added to their accounts on their one year anniversary even though they receive all their PTO as a lump sum at the start of their term. Since they shouldn’t be accruing PTO over time, this creates confusion and extra administrative work. Additionally, I wish the platform was more integrated. Currently, I have to approve timesheets through Justworks Time Tracking and then log in separately to the main Justworks site to approve PTO. Even though both use the same login credentials, having to switch between two different platforms for related tasks feels inefficient. It would be much better if everything were unified under a single interface. Review collected by and hosted on G2.com.

Easy and efficient for staff to get payroll and tax information as well as their deposits. JW makes it very simple to manage from an admin side of things and the interface is very user-friendly. The ability to add contractors and pay them as well as provide expense reimbursements is excellent. Overall, it is perfect for our uses. Review collected by and hosted on G2.com.

The international contractor payment system is far too pricey to be practical when other solutions exist out there for no cost or very little. Review collected by and hosted on G2.com.

That everything is housed in one place, and it's so easy to access / navigate to any documentation or paperwork that I might need. Review collected by and hosted on G2.com.

I did have an issue with my tax withholdings this year and I needed to reach out to customer support. That was a bit of a weird situation because the account manager at Justworks could only speak directly with my account manager, not me, about the issue. Just made more work for our internal employee to have to go-between and it was awkward. Review collected by and hosted on G2.com.

Consistent reliable service. Fast customer response times. Professional agents always! The platform is user friendly. HR uses the platform every day and consistently sees the value of their system features. Review collected by and hosted on G2.com.

No downside! Justworks provides excellent service. Review collected by and hosted on G2.com.

Through the entire process from the first call with Jake to our most recent call with our Customer Success Manager, the JustWorks team truly held our hand through every step of the way. Better than white glove service, we were always kept up to date on everything we need to do, things that could be helpful for us to do, and how we can make JustWorks work for us. The implementation process was straight forward and quick. The platform is intuitive and really helps reduce the time spent trying to get answers for our team. Not to mention, their 24/7 customer service is clutch!! Highly recommend any company to use JustWorks PEO. Review collected by and hosted on G2.com.

My only feedback is that we have some employees that need custom PTO award dates (outside of their anniversary or the 1st of the year) so building out an option to adjust that would be great. Although, this is a one-off situation and specific to our company, it's not detrimental to our business. Review collected by and hosted on G2.com.