--- title: Justworks Reviews meta\_title: 'Justworks Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1126 reviews by the users' company size, role or industry to find out how Justworks works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 1126 scale: '5' date\_modified: '2026-08-11' parent\_category: name: HR url: https://www.g2.com/categories/hr --- ### Justworks Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **ease of use** of Justworks, appreciating its user-friendly design and streamlined processes. [(315 mentions)](https://www.g2.com/products/justworks/reviews?filters%5Bsentiment_snippet%5D=1750448&qs=pros-and-cons#reviews) Users highlight the **exceptional customer support** at Justworks, providing timely and effective assistance for workplace challenges. [(223 mentions)](https://www.g2.com/products/justworks/reviews?filters%5Bsentiment_snippet%5D=1751724&qs=pros-and-cons#reviews) Users appreciate the **stellar customer support** of Justworks, highlighting its responsiveness and thoroughness in resolving issues. [(216 mentions)](https://www.g2.com/products/justworks/reviews?filters%5Bsentiment_snippet%5D=1752039&qs=pros-and-cons#reviews) Users rave about the **excellent user interface** of Justworks, which ensures an easy and enjoyable experience. [(167 mentions)](https://www.g2.com/products/justworks/reviews?filters%5Bsentiment_snippet%5D=1752872&qs=pros-and-cons#reviews) Users appreciate the **intuitive user interface** of Justworks, making HR tasks easy and stress-free. [(162 mentions)](https://www.g2.com/products/justworks/reviews?filters%5Bsentiment_snippet%5D=1750874&qs=pros-and-cons#reviews) Users note **missing features** in the Justworks mobile app and limited options for insurance plans. [(65 mentions)](https://www.g2.com/products/justworks/reviews?filters%5Bsentiment_snippet%5D=1751746&qs=pros-and-cons#reviews) Users experience **poor customer support** , struggling with communication issues and slow response times for critical inquiries. [(50 mentions)](https://www.g2.com/products/justworks/reviews?filters%5Bsentiment_snippet%5D=1752111&qs=pros-and-cons#reviews) Users find **limited features** in Justworks, particularly in reporting, API access, and time tracking across platforms. [(48 mentions)](https://www.g2.com/products/justworks/reviews?filters%5Bsentiment_snippet%5D=1750755&qs=pros-and-cons#reviews) Users express frustration with **limited customization options** on Justworks, impacting data access and report flexibility. [(34 mentions)](https://www.g2.com/products/justworks/reviews?filters%5Bsentiment_snippet%5D=1750604&qs=pros-and-cons#reviews) Users express frustration with Justworks' **poor benefits** , citing high premiums and insufficient coverage options as major drawbacks. [(32 mentions)](https://www.g2.com/products/justworks/reviews?filters%5Bsentiment_snippet%5D=1750052&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Justworks ##### 1. Ease of Use Users value the **ease of use** of Justworks, appreciating its user-friendly design and streamlined processes. [ See 315 mentions ](https://www.g2.com/products/justworks/reviews?filters%5Bsentiment_snippet%5D=1750448&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Amazing Support, Fair Pricing, and Super User-Friendly" What do you like about Justworks? Amazing customer support, fair price and very user friendly ![Chloe S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chloe S.") CS Chloe S. Small-Business (50 or fewer emp.) 4.5/5 "Super Easy to Find the Right People in Our Company" What do you like about Justworks? It was super easy to find exactly who I needed in my company ##### 2. Customer Support Users highlight the **exceptional customer support** at Justworks, providing timely and effective assistance for workplace challenges. [ See 223 mentions ](https://www.g2.com/products/justworks/reviews?filters%5Bsentiment_snippet%5D=1751724&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Amazing Support, Fair Pricing, and Super User-Friendly" What do you like about Justworks? Amazing customer support, fair price and very user friendly ![Luke G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Luke G.") LG Luke G. Mid-Market (51-1000 emp.) 4.5/5 "Justworks Really Just Works" What do you like about Justworks? - Easy, clean interface. -Seamless integration with our existing system (very easy to off-board our previous system) -Customer Support has responde ##### 3. Helpful Users appreciate the **stellar customer support** of Justworks, highlighting its responsiveness and thoroughness in resolving issues. [ See 216 mentions ](https://www.g2.com/products/justworks/reviews?filters%5Bsentiment_snippet%5D=1752039&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Amazing Support, Fair Pricing, and Super User-Friendly" What do you like about Justworks? Amazing customer support, fair price and very user friendly ![Luke G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Luke G.") LG Luke G. Mid-Market (51-1000 emp.) 4.5/5 "Justworks Really Just Works" What do you like about Justworks? - Easy, clean interface. -Seamless integration with our existing system (very easy to off-board our previous system) -Customer Support has responde ##### 4. User Interface Users rave about the **excellent user interface** of Justworks, which ensures an easy and enjoyable experience. [ See 167 mentions ](https://www.g2.com/products/justworks/reviews?filters%5Bsentiment_snippet%5D=1752872&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Amazing Support, Fair Pricing, and Super User-Friendly" What do you like about Justworks? Amazing customer support, fair price and very user friendly ![Luke G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Luke G.") LG Luke G. Mid-Market (51-1000 emp.) 4.5/5 "Justworks Really Just Works" What do you like about Justworks? - Easy, clean interface. -Seamless integration with our existing system (very easy to off-board our previous system) -Customer Support has responde ##### 5. Intuitive Users appreciate the **intuitive user interface** of Justworks, making HR tasks easy and stress-free. [ See 162 mentions ](https://www.g2.com/products/justworks/reviews?filters%5Bsentiment_snippet%5D=1750874&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Amazing Support, Fair Pricing, and Super User-Friendly" What do you like about Justworks? Amazing customer support, fair price and very user friendly ![Mindy S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mindy S.") MS Mindy S. Small-Business (50 or fewer emp.) 5.0/5 "Very simple interface" What do you like about Justworks? It's very friendly and easy to use. Many employee HR services are very complex and hard to use. This one is simple and easy. ### 5 Cons or Disadvantages of Justworks ##### 1. Missing Features Users note **missing features** in the Justworks mobile app and limited options for insurance plans. [ See 65 mentions ](https://www.g2.com/products/justworks/reviews?filters%5Bsentiment_snippet%5D=1751746&qs=pros-and-cons#reviews) See Related User Reviews ![Chloe S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chloe S.") CS Chloe S. Small-Business (50 or fewer emp.) 4.5/5 "Super Easy to Find the Right People in Our Company" What do you dislike about Justworks? There was no invoicing built in, at least not how my company used it ![Carlotta S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carlotta S.") CS Carlotta S. Mid-Market (51-1000 emp.) 4.0/5 "Flexible, Easy Payroll and Timekeeping Support" What do you dislike about Justworks? It would be nice to see Justworks communicate with more platforms than it currently does. At this time, there are competitors that act as more of a on ##### 2. Poor Customer Support Users experience **poor customer support** , struggling with communication issues and slow response times for critical inquiries. [ See 50 mentions ](https://www.g2.com/products/justworks/reviews?filters%5Bsentiment_snippet%5D=1752111&qs=pros-and-cons#reviews) See Related User Reviews BH Brian H. Small-Business (50 or fewer emp.) 0.5/5 "Centralized HR Features, but Overall Experience Falls Short" What do you dislike about Justworks? Despite paying a premium, I have not saved time using their services because their service support is either very slow (i.e. 7-10 weeks to resolve iss ![Luke G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Luke G.") LG Luke G. Mid-Market (51-1000 emp.) 4.5/5 "Justworks Really Just Works" What do you dislike about Justworks? -One of the benefits we had abruptly ended and we didn't get any information about it ending or warning that it was happening. ##### 3. Limited Features Users find **limited features** in Justworks, particularly in reporting, API access, and time tracking across platforms. [ See 48 mentions ](https://www.g2.com/products/justworks/reviews?filters%5Bsentiment_snippet%5D=1750755&qs=pros-and-cons#reviews) See Related User Reviews ![Carlotta S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carlotta S.") CS Carlotta S. Mid-Market (51-1000 emp.) 4.0/5 "Flexible, Easy Payroll and Timekeeping Support" What do you dislike about Justworks? It would be nice to see Justworks communicate with more platforms than it currently does. At this time, there are competitors that act as more of a on ![Mindy S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mindy S.") MS Mindy S. Small-Business (50 or fewer emp.) 5.0/5 "Very simple interface" What do you dislike about Justworks? Nothing. Maybe it could use more features but I don't miss anything. ##### 4. Limited Customization Users express frustration with **limited customization options** on Justworks, impacting data access and report flexibility. [ See 34 mentions ](https://www.g2.com/products/justworks/reviews?filters%5Bsentiment_snippet%5D=1750604&qs=pros-and-cons#reviews) See Related User Reviews DW Danielle W. Small-Business (50 or fewer emp.) 5.0/5 "The Best PEO Platform for Ease, Control, and Stellar Support" What do you dislike about Justworks? Report function is limited and needs to offer more capabilities. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 3.5/5 "Solid All-in-One HR Platform with Some Flexibility Gaps" What do you dislike about Justworks? There are some limitations. Reporting options can feel a bit rigid — especially if you’re trying to extract customized or more nuanced employee data. ##### 5. Poor Benefits Users express frustration with Justworks' **poor benefits** , citing high premiums and insufficient coverage options as major drawbacks. [ See 32 mentions ](https://www.g2.com/products/justworks/reviews?filters%5Bsentiment_snippet%5D=1750052&qs=pros-and-cons#reviews) See Related User Reviews ![Carlotta S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carlotta S.") CS Carlotta S. Mid-Market (51-1000 emp.) 4.0/5 "Flexible, Easy Payroll and Timekeeping Support" What do you dislike about Justworks? It would be nice to see Justworks communicate with more platforms than it currently does. At this time, there are competitors that act as more of a on ![Luke G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Luke G.") LG Luke G. Mid-Market (51-1000 emp.) 4.5/5 "Justworks Really Just Works" What do you dislike about Justworks? -One of the benefits we had abruptly ended and we didn't get any information about it ending or warning that it was happening. ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") UM Verified User in Marketing and Advertising Mid-Market (51-1000 emp.) 11/20/2025 "Effortless and User-Friendly Platform" 5/5 What do you like best about Justworks? It is an incredibly easy tool to use and very navigable! Review collected by and hosted on G2.com. What do you dislike about Justworks? Havent found much that I do not like, I wish there were easier ways to log in outside of user/pw, having a google log in would make accessing the platform more efficient. Review collected by and hosted on G2.com. What problems is Justworks solving and how is that benefiting you? Having time off, pay stubs, health info etc. all in once central place makes it a one stop shop. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Primary/Secondary Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Primary/Secondary Education") CP Verified User in Primary/Secondary Education Mid-Market (51-1000 emp.) 4/15/2026 "Simple, Concise Platform That Just Works" 5/5 What do you like best about Justworks? Simplicity and concise format to the platform Review collected by and hosted on G2.com. What do you dislike about Justworks? I do not have anything negative to say about this product. Review collected by and hosted on G2.com. What problems is Justworks solving and how is that benefiting you? Streamlined tax information and wages are clearly displayed. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Humar R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Humar R.") HR Humar R. Shipping Specialist Small-Business (50 or fewer emp.) 5/2/2025 "Simple" 5/5 What do you like best about Justworks? So Everything is organized with just works, i can see the people who i work with, calendars marked with events, holidays, and knowing if one of our workers takes a PTO. And also Sick days is easily accessible with just setting the dates and will be sent to your supervisor or boss easily. I use to check JUST WORKS everytime to see the calendar and holidays. Review collected by and hosted on G2.com. What do you dislike about Justworks? I have not yet encountered any issues with just works, besides the server went down, and thats pretty common. So far everything is good with just works. I love it and its so simple, easy to use. Review collected by and hosted on G2.com. What problems is Justworks solving and how is that benefiting you? Again i dont have any problems or issues encountered. everything is going smoothly with just works for me. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Andrew Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andrew Z.") AZ Andrew Z. Fullstack Software Engineer Small-Business (50 or fewer emp.) 3/10/2025 "Smooth Transition, Feature-Rich Interface" 4.5/5 What do you like best about Justworks? I love that Justworks offers an expansive set of features, making it a comprehensive tool for my needs. The user interface is also excellent, ensuring ease of use. Additionally, the transition from Gusto to Justworks was incredibly smooth, which made the changeover process seamless. Review collected by and hosted on G2.com. What do you dislike about Justworks? Nothinh Review collected by and hosted on G2.com. What problems is Justworks solving and how is that benefiting you? One stop shop for all my employee benefits -- it makes it easy to find exactly the tool or information i'm looking for--from submitting time off requests to enrolling in healthcare. Review collected by and hosted on G2.com. Show More 10/14/2025 Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Kate N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kate N.") KN Kate N. Director, People Operations Mid-Market (51-1000 emp.) 2/14/2025 "Would not recomend, but not the WORST" 0.5/5 What do you like best about Justworks? Software: Software is slighlty more usable than all other PEO's. It doesn't do much, but it's not difficult to navigate. Pricing: Pricing is much more transparent than most PEO providers. In general, it's not the WORST PEO ever, but I would not recommend JustWorks to any of my peers. Review collected by and hosted on G2.com. What do you dislike about Justworks? - Poor Benefits Quality: Depth and breadth of benefits offerings, especially medical, is poor. - Poor Support Service Stratgy: All of our account managers have been dedicated and professional. However, JustWorks' service model is such that your representatives are service/sales people, not experts in payroll, tax, benefits or compliance. You cannot directly connect with relevant experts when you need help. Tax issues are often unresolved as a result. Thankfully we've had few other issues with sensitive areas, but I have no confidence that JustWorks has staff with deep expertise in these areas if an issue did arise. - No real HRIS functionality: Most PEO's don't have decent HRIS features, but my predecsccors selected JustWorks because the software looked/felt better than other PEO's. This is true, but there is very little onboarding and reporting functionality. - Poor Benefits Implementation: Open enrollment and other benefits implementation is self-serve. No expert support in modeling benefit coverage options. I had to fight to get the minimal support I received, which was far below the basic level of service I expect from a PEO or benefits provider. Review collected by and hosted on G2.com. What problems is Justworks solving and how is that benefiting you? We needed a PEO. They are one. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Human Resources](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Human Resources") UH Verified User in Human Resources Mid-Market (51-1000 emp.) 2/13/2025 "Streamlined HR Access; Great Mobile App UI" 5/5 What do you like best about Justworks? Compared to other HR platforms I've used in other companies, it is much easier to access my information in Justworks (wages, PTO, etc.). The app is very easy to use (and I had limited success with apps in the past as well). The times I've needed support, response times have been very fast as well. When I was brought into the company, setting up Justworks was very straightforward. Since I'm a new hire, I've had to log into Justworks fairly regularly, and the amount of things I can access from within their system has made my onboarding relatively painless. Review collected by and hosted on G2.com. What do you dislike about Justworks? Periodically, the app/site is down, but I'm likely noticing that more than most simply because I'm a relatively new hire still nailing down some things. It's not often and doesn't last a long time. Review collected by and hosted on G2.com. What problems is Justworks solving and how is that benefiting you? Justworks' UI/UX is very intuitive, requiring minimal effort from the user when in search of different resources or pieces of HR information. The app is especially helpful, allowing me to easily access these things even when I'm not on my business computer. Review collected by and hosted on G2.com. Show More 5/15/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Ashley K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ashley K.") AK Ashley K. Account Manager Small-Business (50 or fewer emp.) 5/20/2025 "Incredible Company & Experience" 5/5 What do you like best about Justworks? EVERYTHING! They have been a worlds difference working with them in comparison to other payroll & benefits companies. They are very responsive, they actually listen, and provide you with the best options for your company. The benefits they offer have been extremely easy to work with also. Review collected by and hosted on G2.com. What do you dislike about Justworks? That everyone doesn't have them. But actually, I mistakenly signed up for the wrong commuter benefit instead of transit benefit. The money paid isn't transferable and have no way of using it. But it was probably my error when signing up. Review collected by and hosted on G2.com. What problems is Justworks solving and how is that benefiting you? We had issues getting group benefits from our previous provider but Justworks came in and set everything up quickly and saved money. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") UN Verified User in Non-Profit Organization Management Mid-Market (51-1000 emp.) 5/13/2025 "It just works!" 5/5 What do you like best about Justworks? Using Justworks has been an absolute game-changer for our team. The platform stood out from day one for its clean, modern interface and incredibly intuitive design. Whether you’re managing payroll, benefits, or compliance tasks, everything is exactly where you’d expect it to be; no endless clicking or confusing navigation. What really sets Justworks apart is how easy it is to use, even for team members who aren’t particularly tech-savvy. The dashboard is visually appealing without being cluttered, and it guides you naturally through each task. Important information is easy to access, and the user experience feels thoughtfully designed with real users in mind. Overall, Justworks makes the admin side of delivering benefits to our small team feel less like a chore and more like a streamlined part of our workflow. Highly recommend for any company looking for a simple, elegant solution to complex HR needs. Review collected by and hosted on G2.com. What do you dislike about Justworks? One area where Justworks could improve is by allowing more complex manager assignments. Currently, the platform is limited in how it lets you assign or layer managerial roles, which can be challenging for organizations with matrixed teams or dotted-line reporting structures. Adding more flexibility here would make it easier to reflect real-world team dynamics and improve workflows like approvals and time-off requests. Review collected by and hosted on G2.com. What problems is Justworks solving and how is that benefiting you? ustworks is helping us solve several operational and administrative problems, particularly around simplifying and centralizing HR operations. It streamlines payroll, benefits administration, and compliance, which saves us time and reduces the risk of errors. It also helps us stay on top of legal requirements across multiple states, which is complex for our growing, distributed team. Overall, it allows us to focus more on our people and strategic goals rather than getting bogged down in administrative tasks. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") AN Verified User in Non-Profit Organization Management Small-Business (50 or fewer emp.) 5/13/2025 "Streamlined HR Platform with Excellent Onboarding, But Room to Grow" 3/5 What do you like best about Justworks? I do like how much it simplifies HR administration. From payroll to benefits, it centralizes key processes in an intuitive platform. The onboarding and sales teams were also standout, responsive, and knowledgeable, and made the transition smooth. It’s a solid solution for streamlining operations and staying compliant. Review collected by and hosted on G2.com. What do you dislike about Justworks? There is a lack of flexibility in customizing features to fit our organization's needs. For example, we operate on a 35-hour work week, but the platform is built around a 40-hour model, which creates challenges with time-off tracking. The reporting tools also need improvement, and our experience with the Account Manager has not met expectations. Review collected by and hosted on G2.com. What problems is Justworks solving and how is that benefiting you? It's solving the complexity of HR administration by consolidating payroll, multi-state compliance, and time-off tracking into one platform. This reduces administrative workload, minimizes compliance risks, and improves the employee experience by giving staff easy access to their information, all of which helps us operate more efficiently. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Consulting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consulting") UC Verified User in Consulting Small-Business (50 or fewer emp.) 2/13/2025 "Great Customer Service from Justworks - Real People!" 5/5 What do you like best about Justworks? I've had excellent experiences with Justworks customer service. Recently, I needed to make a change to my benefits. It's nice to have real people along the way walking you through the process. Christy was an excellent help on the phone explaining the process. The portal was really easy to use and clear about what was required. After I submitted, Kate emailed me almost right away explaining the next steps and giving me a timeline for resolution. I replied to her email late at night, and she responded within 20 minutes (even though her email stated the normal business hours of their live customer service). I really appreciated that. They've made this process of adjusting my benefits much easier and less intimidating than it seemed initially. Thanks, Justworks team! Logging back on to add that another experience with the customer service team was AWESOME! Was working to take advantage of some of the additional benefits- including retirement planning and wellness benefits. Really eye-opening to see all of the resources at our disposal- and really appreciate the JW team for walking me through it! Review collected by and hosted on G2.com. What do you dislike about Justworks? I haven't had to use the platform frequently, other than to check pay stubs and other documents. And the only encounters I've had with customer service have been top-notch. No complaints from me at the moment! Review collected by and hosted on G2.com. What problems is Justworks solving and how is that benefiting you? As an employee with a Justworks account under my employer, they make it easy to manage my benefits. Review collected by and hosted on G2.com. 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