--- title: Jumio Reviews meta_title: 'Jumio Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 22 reviews by the users' company size, role or industry to find out how Jumio works for a business like yours. aggregate_rating: rating_value: 4.0 review_count: 22 scale: '5' date_modified: '2026-07-12' parent_category: name: Data Privacy url: https://www.g2.com/categories/data-privacy-3d79da1e-6384-42b3-a11f-d04b6694e806 --- # Jumio Reviews **Vendor:** Jumio **Category:** [Identity Verification Software](https://www.g2.com/categories/identity-verification) **Average Rating:** 4.0/5.0 **Total Reviews:** 22 ## About Jumio Jumio helps organizations to know and trust their customers online. From account opening to ongoing monitoring, the Jumio Platform provides AI-powered identity intelligence anchored in biometric authentication, automation and data-driven insights to accurately establish, maintain and reassert trust. Leveraging powerful automated technology including biometric screening, AI/machine learning, liveness detection and no-code orchestration with hundreds of data sources, Jumio helps to fight fraud and financial crime, onboard customers faster and meet regulatory compliance including KYC and AML. Jumio has processed more than 1 billion transactions spanning over 200 countries and territories from real-time web and mobile transactions. Based in Sunnyvale, California, Jumio operates globally with offices and representation in North America, Latin America, Europe, Asia Pacific, and the Middle East and has been the recipient of numerous awards for innovation. Jumio is backed by Centana Growth Partners, Great Hill Partners and Millennium Technology Value Partners. For more information, please visit www.jumio.com. ## Jumio Reviews ### 1. Jumio Makes Identity Verification Easy, Versatile, and Reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Jaime Luis A. | Technical Pre-Sales , Mid-Market (51-1000 emp.) **Reviewed Date:** April 01, 2026 **What do you like best about Jumio?** What stands out most about Jumio is its remarkable ease of use, combined with the versatility it offers businesses to implement it across multiple use cases related to identity validation and biometric verification. Its intuitive interface enables seamless adoption by both technical teams and end users, while its robust ecosystem of solutions efficiently adapts to different sectors and industries that require secure authentication and compliance processes. **What do you dislike about Jumio?** At this point in time, there are no aspects of Jumio that present areas of concern or dissatisfaction. The platform consistently meets expectations across all fronts, demonstrating a high level of maturity and reliability as an identity verification solution. **What problems is Jumio solving and how is that benefiting you?** Jumio's diverse range of use cases provides effective solutions to the core challenges typically associated with identity verification and biometric authentication. By addressing critical pain points such as fraud prevention, regulatory compliance, and secure onboarding, Jumio enables organizations to tackle these complex issues in a streamlined and efficient manner, reducing risk while enhancing the overall user experience. ### 2. Efficient and Easy Solution, Perfect for Security and Fraud Mitigation **Rating:** 4.5/5.0 stars **Reviewed by:** Leidy C. | Sr Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 03, 2026 **What do you like best about Jumio?** I like that Jumio is a simple and easy-to-use solution, with good response times. I also appreciate its good performance and the great technology it offers. Jumio provides us with flexibility of use as our processes advance, which is very valuable. The initial setup was very simple. Additionally, the fact that it offers various alternatives for our clients to perform their respective validations is something I really appreciate. **What do you dislike about Jumio?** For new documents from Panama, the ID number is not extracted correctly for some types. **What problems is Jumio solving and how is that benefiting you?** Jumio helps us with security and fraud mitigation, reduces the risk of our product, is easy to use, and has good response times. ### 3. Solid KYC Solution with Proactive Support **Rating:** 4.0/5.0 stars **Reviewed by:** Casper Cornelius V. | Business & Product Development Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2026 **What do you like best about Jumio?** We like using Jumio for ID verification on our app because it helps us prohibit fraudulent users, creating a safe environment where our brands can know the community members are real people. I think the user interface is okay, and I appreciate that they are proactive in client relations. Also, they have a solid tech foundation and a product that fits well with Club. The initial setup was pretty decent. The decision to switch to Jumio from Veriff was based on a combination of price, scalability, and tech fit. **What do you dislike about Jumio?** Nothing in particular **What problems is Jumio solving and how is that benefiting you?** Jumio helps us prohibit fraudulent users on our app, creating a safe environment where our brands can know the people in their community and on Club are real people. ### 4. Efficient KYC Documentation with Intuitive Dashboard **Rating:** 3.5/5.0 stars **Reviewed by:** David B. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2026 **What do you like best about Jumio?** I like the new dashboard in Jumio. The stats, metrics, links, and color alerts make it easy to read. I also appreciate the quicker validation of documents that are uploaded. **What do you dislike about Jumio?** I find the proof of address utility bills checks to be problematic. It could use improvement, possibly through AI checks or affordability checks based on what is seen on bank statements. **What problems is Jumio solving and how is that benefiting you?** I use Jumio for KYC documentation upload and verification. The new dashboard with its stats, metrics, links, and color alerts makes reading easier and speeds up document validation. ### 5. Simple, Smooth Identity Validation Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Geovanny A. | Chief of Technology Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2026 **What do you like best about Jumio?** Simplicity in the user experience doing the identity validation **What do you dislike about Jumio?** sometimes the information extracted from the documents is not 100% accurate, specially with names or lastnames with special characters **What problems is Jumio solving and how is that benefiting you?** Confirmation of real users completing the process ### 6. Reliable Uptime and Predictable Performance, but Technical Responses Can Be Slow **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2026 **What do you like best about Jumio?** Reliability of service up time. Predicatible performance **What do you dislike about Jumio?** Sometimes slow to respond to technical requests **What problems is Jumio solving and how is that benefiting you?** Meeting our KYC requirements and ongoing monitoring ### 7. Jumio: reliable shield against fraud **Rating:** 3.5/5.0 stars **Reviewed by:** Sergey M. | QA Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2022 **What do you like best about Jumio?** Jumio looks simple and reliable tool for identity verification. It lets us be quiet and calm with our product. Besides I like Jumio's smart algorithms that are constantly improving. **What do you dislike about Jumio?** Jumio is still growing and developing product. But progress always goes together with bugs and issues. The most significant one happened a couple of weeks ago. One day Jumio team fully changed parameters for one request without sending us a notification about this. We spent half of a day developing, testing and deploying a hotfix but noticed that they rolled back after our request letter. Funny story with a happy end, one of the bright episodes in our routine :) **What problems is Jumio solving and how is that benefiting you?** Jumio Identity Verification helps us to prevent fraud, to stop scammers, and to make sure that the user who has passed the Jumio flow can be considered reliable. ### 8. One of the best recognition. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2019 **What do you like best about Jumio?** I like that it can pass or fail quick but also has a human to review the system **What do you dislike about Jumio?** It is very temperamental with lighting and just kicks users out when failed **What problems is Jumio solving and how is that benefiting you?** Figuring out how to identify true users ### 9. Great Identity Verification SDK **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2021 **What do you like best about Jumio?** Jumio's driver's license scanning interface is intuitive and smooth. Jumio's dashboard/portal is also very easy to use. **What do you dislike about Jumio?** In order to integrate Jumio into your processes, you need software development support. It's not a simple plug-and-play integration. **Recommendations to others considering Jumio:** As far as identity verification services, Jumio is a pretty safe bet. Be sure to have software developers at your disposal to integrate Jumio into your processes. **What problems is Jumio solving and how is that benefiting you?** We solve the issue of customer verification and Know Your Customer. Knowing who is on the other end of our mobile app product is important for financial / risk / fraud reasons. ### 10. Accurate and secure way to identify users **Rating:** 5.0/5.0 stars **Reviewed by:** Manu S. | Mobile Applications Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2020 **What do you like best about Jumio?** The verification process is fast and simple. Doesn't take too long to upload the images/ videos to the cloud for verification. It accurately pulls the details from the ID even if the picture is a bit blurred out. **What do you dislike about Jumio?** Sometimes it makes you redo the verification even if the lighting is good. I don't think of it as an issue though. It is a little difficult to integrate into mobile apps initially, but I consider that part of the initial learning curve. **Recommendations to others considering Jumio:** It's worth checking out. The features are specific to your needs and I believe it is customizable. **What problems is Jumio solving and how is that benefiting you?** We have been able to identify and stop potential fraudulent activity on our application with the help of Jumio. ### 11. Effective product but latest version is a little buggy. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2021 **What do you like best about Jumio?** Its a very reliable software and its clean and simple which people need so they dont get confused or frustrated. **What do you dislike about Jumio?** Until this latest patch I've had no bad feedback, this latest patch however its been hanging up and being very slow compared to its previous patches **What problems is Jumio solving and how is that benefiting you?** We use them for ID verification in iOS and android ### 12. Efficient and easy-to-use solution to confirm identities **Rating:** 4.0/5.0 stars **Reviewed by:** Hélène V. | Global CMB Digital Product Owner, Enterprise (> 1000 emp.) **Reviewed Date:** November 26, 2019 **What do you like best about Jumio?** The ease-of-use of the solution is what makes it really appreciated by both our customers and our colleagues. The customers journey takes only few minutes from end-to-end. The staff-facing interface is receiving applications results on a near real-time basis. **What do you dislike about Jumio?** If a customer is using the solution to confirm an identity but also to share any additional document (Document Management product), application is segregated into 2 different entries: one for the ID verification and the other one for the additional documents. This creates a risk of manual error if the internal staff does not notice that there are 2 parts of the application. Integration with governmental data basis are not yet created and sometimes this is mandatory based on local regulation. **Recommendations to others considering Jumio:** Efficient solution with good service support **What problems is Jumio solving and how is that benefiting you?** Jumio tool is a digital alternative when asking individuals to go to a branch to get identified. This is improving for customers' satisfaction by offering another channel of choice. In addition, this solution helps in detecting potential fraudsters and consequently reducing the cost of Fraud for the Bank. ### 13. Jumio, solid service to check identities and documents **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2019 **What do you like best about Jumio?** First of all, the technical product Jumio offers is very solid. We've done over 100.000 checks on identities and documents, and have never had any outage on their service. Next to that, the most improtant thing, is that users 'understand' what is to be expected. Third thing, the documentation and implementation is rock solid, our developers knew what's possible and were happy to implement it well within the time constraints we had as a startup **What do you dislike about Jumio?** Jumio is a big company, with the same policies. Coming to an agreement (business wise) felt very 'distant' and inflexible, where we, as a start-up, always need to consider finances. **Recommendations to others considering Jumio:** Jumio is not the cheapest option, but definitely is one worth checking out. Their technical knowledge and expertise on identity verification is very solid, their support system good and never ran out of their SLA's. **What problems is Jumio solving and how is that benefiting you?** Jumio has covered all our identity check needs, which means that we hardly manually check any driver licenses or identities anymore. ### 14. Great option for AI-Powered Identity Verification **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2019 **What do you like best about Jumio?** Jumio is the perfect ally for companies that need to verify the identity of their customers through biometrics and AI. It considerably reduces manual review time and fraud risk. Jumio provides detailed status and reasons why some identities weren't validated and our backoffice team focuses only on those customers. **What do you dislike about Jumio?** Almost 92% of the verification take between 2.5 and 4.5 seconds to get analyzed, it would be awesome if Jumio could improve that metric. Otherwise, it's a great option. **Recommendations to others considering Jumio:** If you're looking to automate your onboarding process, specially if you are in the financial services sector, Jumio is a great option. As a merchant, you get an admin dashboard where you can see all the verifications that took place, filter by Customer ID, Transaction date, Scan reference, Merchant reference, First name, Last name, Face match, Issuing country, Document type (driver's license, passport), Verification status (approved, rejected, etc.). It supports multiple documents per country and has an awesome UI in it's app. **What problems is Jumio solving and how is that benefiting you?** Customer's Identity Verification and Facematch. We can now close monthly the same amount of deals we used to close in a year. We have seen a great increase in conversion rates and we have seen an increase in NPS in the past 2 quarters due to Jumio's Identity Verification. ### 15. Seamless customer experience and easy to integrate **Rating:** 5.0/5.0 stars **Reviewed by:** Osama N. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 28, 2020 **What do you like best about Jumio?** Accuracy and speed of verification. Easy to integrate. They keep improving their services. **What do you dislike about Jumio?** All are good so far. However, it would be much better if they could enhance the identity verification processe via kiosks. However, they confirmed that they are working on something amazing that can overcome this challenge. **Recommendations to others considering Jumio:** Don't hesitate **What problems is Jumio solving and how is that benefiting you?** Jumio helps us to operate as an efficient factory. Speed and efficiency are some of the important gains that we have gained from using Jumio for customer onboarding, documents authenticity and customer identify verification. ### 16. Overall very satisfied with Jumio service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2020 **What do you like best about Jumio?** Detailed documentation, straight-forward technical implementation, helpful account management team **What do you dislike about Jumio?** There are no downsides of using Jumio for our company **What problems is Jumio solving and how is that benefiting you?** Reduce risks deriving from manual check of documents Reduce internal operational effort & response time Reduce customer dissatisfaction due to previous delays in verification ### 17. ID verification **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2019 **What do you like best about Jumio?** Quick turnaround on identity verification; quick support for questions. ability to use both api and dashboard **What do you dislike about Jumio?** inability to confirm direct upload of IDs occasionally which sometimes causes drop off of customers **Recommendations to others considering Jumio:** Would recommend they take a demo and use the trial...the system works **What problems is Jumio solving and how is that benefiting you?** with jumio we have been able to scale our product; minimize the go live of kyc'ing out customers. the sercice has been able to help verify customers from all over the world ### 18. Good Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2020 **What do you like best about Jumio?** The speed of the verification for the users. **What do you dislike about Jumio?** If the potential users don't understand the experience, it could become a high cost for the service. **What problems is Jumio solving and how is that benefiting you?** Less agents and a more user friendly webpage. ### 19. A solid service provider **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2019 **What do you like best about Jumio?** The service reliability is paramount, and we've always had satisfaction there. It was also great that Jumio worked with us on custom solutions to our specific problems. **What do you dislike about Jumio?** The pricing can sometimes be overly aggressive. Of course new features should command a premium for new accounts, but long-term partnerships should also be valued and features grandfathered accordingly. **What problems is Jumio solving and how is that benefiting you?** Comprehensive ID verification service on a global stage, supporting our KYC needs. ### 20. KYC Validation tool **Rating:** 3.0/5.0 stars **Reviewed by:** Darcy B. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2018 **What do you like best about Jumio?** we use the API side and it gives back results in under 3 mintues access to portal to view all the details on why an ID not be valid **What do you dislike about Jumio?** it does provide false/positive results or gives you two different results on the same type of ID process is slower on the member side when its trying to validate the GOV ID - time is everything to members and waiting 3 to 5 mins is too long **Recommendations to others considering Jumio:** Try and set up ypour system to read the results and take action through internal business rules to take the human review out and only look at the risk side of the declined ones try and make it autmacic on the member/customer side to complete and not your staff **What problems is Jumio solving and how is that benefiting you?** KYC of our members under MSB laws takes the human errors out quick training on results rather than training a person to understand all details of a GOV ID and the differences ### 21. Using it everyday for checking IDs **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2018 **What do you like best about Jumio?** Easy to use interface, nice presentation, shows information well **What do you dislike about Jumio?** bad accuracy of face matching, searching can be tedious as there are so many fields **What problems is Jumio solving and how is that benefiting you?** Matching customers' faces with the IDs they submit - need to catch the fraudulent submissions. Sometimes Netverify tells you when an ID is fraudulent which is great, but it misses a lot of mismatching submissions (aka it thinks the ID matches the person when it actually doesn't) ### 22. Not good enough **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** November 24, 2018 **What do you like best about Jumio?** Allows identifying users online. Good customer support. **What do you dislike about Jumio?** Not a real time. They have an Indian team to manually review the requests. **What problems is Jumio solving and how is that benefiting you?** Online identity ## Jumio Discussions - [Can Jumio be used for recurring KYC?](https://www.g2.com/discussions/can-jumio-be-used-for-recurring-kyc) - 1 comment, 1 upvote - [View Jumio pricing details and edition comparison](https://www.g2.com/products/jumio/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-14+07%3A43%3A41+-0500&secure%5Bsession_id%5D=d469add4-77d4-4d7f-8db2-c566998761ec&secure%5Btoken%5D=f6d358564bdc9c396e4cccdf9ca62f2f833922fb35a4c39f60b24f1590ed6e52&format=llm_user) ## Jumio Integrations - [Bankingly](https://www.g2.com/products/bankingly/reviews) - [Node.js](https://www.g2.com/products/node-js/reviews) - [React Native](https://www.g2.com/products/react-native/reviews) ## Jumio Features **Integration** - Uses Open Standards - Mobile SDK - Workforce Authentication - Customer Authentication **Functionalities** - Authentication Methods - Online Age Verification - Age Estimation - Integrations and SDKs - In-person Age Verification - Liveness Check **Identity Verification Functions - Identity Verification** - Multi-Method Verification - AI Document Check - Biometric Face Match - Integration Options - Workflow Orchestration **Administration** - Encryption - Audit Trails - Regulatory Compliance **Generative AI** - AI Image-to-Text **Risk & Fraud Prevention - Identity Verification** - Liveness Detection - AI Risk Scoring - Document Forensics **Compliance & Governance - Identity Verification** - Standards Compliance - AML/PEP Screening - Global Coverage ## Top Jumio Alternatives - [Entrust IDV, formerly Onfido](https://www.g2.com/products/entrust-idv-formerly-onfido/reviews) - 4.4/5.0 (114 reviews) - [Sumsub](https://www.g2.com/products/sumsub/reviews) - 4.6/5.0 (110 reviews) - [Veriff](https://www.g2.com/products/veriff/reviews) - 4.5/5.0 (60 reviews)