Jotform AI Agents Reviews & Product Details

Building and testing AI agents is straightforward — the setup process is intuitive and I was able to configure and train an agent without much friction. Review collected by and hosted on G2.com.

Once deployed, I've run into reliability issues that don't show up during testing. Specifically, voice mode has been broken for me since last Friday — microphone permissions aren't triggering, so I can't interact with the agent by voice at all. It's been several days with no resolution. When I contacted support, I was sent generic help-center links rather than specific troubleshooting steps for my issue, which has made it hard to actually fix the problem. Review collected by and hosted on G2.com.

We added the Jotform AI chat agent to our WordPress rental listings website as a leasing assistant. Setup was quick — we loaded it with our business facts, Q&A, and guardrails plus our full inventory of 100+ active rentals, and it answers renter questions accurately around the clock. I like that it takes a message instead of guessing when it doesn't know an answer, and it prescreens showing requests and filters out spam before they ever reach me. Review collected by and hosted on G2.com.

The initial tuning took a bit of testing to get the guardrails right — it needed clear instructions on what it should and shouldn't answer. Once tuned, it works well. Review collected by and hosted on G2.com.

I use Jotform AI Agents to make RSVPs, club chat bots, and forms. I love that it helped me find a free-of-cost route to creating high-quality forms and other things compared to other platforms that charge money. I appreciate how adaptable they are, especially with the ability to easily add more information that makes replies more accurate and detailed, and the chat bots will consider that new info for future replies. It was super easy to get introduced to and easy to adapt and navigate the features. Review collected by and hosted on G2.com.

I find the customization aspect, like uploading images for the chatbot or a name, is not the easiest for me to navigate. I would like features for making avatars that I can easily customize. Review collected by and hosted on G2.com.

Jotform AI Agents are easy to use, save time, and make customer interactions much smoother. It’s also simple to take over customer chats when needed, which is very helpful for both our business and our customers. The value is really good for the price, especially considering the time it saves through automation and faster customer support. Review collected by and hosted on G2.com.

Some features still feel limited, and the AI can occasionally misunderstand complex requests, so more customization and accuracy would make it better. Especially accuracy and halucination should be improved. Review collected by and hosted on G2.com.

I really like how easy it is to integrate Jotform AI Agents without needing much technical knowledge. The business model is straightforward and allows anyone to make use of it easily. I appreciate how it helps manage client communications, replying to customers when I'm unavailable, and gradually increasing my social media following, which converts into client relationships. It's definitely been useful for improving my social media presence and customer relations, especially with integration into WhatsApp and Instagram. The setup is very easy too, which is a cool feature of the product. Review collected by and hosted on G2.com.

Not much Review collected by and hosted on G2.com.

I like Jotform AI Agents for its ease of use, fast setup, customizable AI responses, and seamless integration with forms and workflows. Its intuitive interface makes setup quick, and allows me to configure the AI agent without needing technical expertise. I appreciate how I can tailor the responses to my needs and how it automates workflows, saving time and improving efficiency. I also switched to it because it offered better form integration, more customization options, and smoother workflow automation experience. Review collected by and hosted on G2.com.

The AI can sometimes misunderstand complex queries, and I'd like to see more advanced customization options, improved accuracy, and better integration with third-party tools. Review collected by and hosted on G2.com.

I discovered Jotform AI Agents while conducting a research study as part of my academic requirements, and it's been incredibly helpful. I love how it allowed me to convert my questionnaire into a chat form using AI, which increased the response rate to my satisfaction. The feature to add a welcome message at the start is fantastic as it helps explain concepts to participants before they respond, saving me a lot of time. I appreciate the customization options, like selecting a theme and branding the agent with my own name. It's easy to set up, and the ability to add personalized introduction notes made respondents feel more comfortable and trust the questionnaire. Additionally, using my picture as a profile encourages more engagement, with people feeling like they're chatting with a real person. Overall, these features have been really helpful, and I'm definitely planning to use Jotform AI Agents for future research projects. Review collected by and hosted on G2.com.

They should extend the free option of number of responses to receive to 200. Review collected by and hosted on G2.com.

I use Jotform AI Agents on my photography website to answer potential client questions, and it acts as a first line of communication for me. I find it extremely immersive and diverse with a lot of useful tools, even though I'm new to the software. I like its diverse range of options along with the free option for starting businesses. I appreciate that the knowledge base is easy to train, and if a question is unanswerable, it creates a question in the knowledge base for me to answer. Training the AI is almost laymen-proof, and I like that I can just type in answers for the AI to learn from. There's a backend training module that lets me see what I use. I also found the initial setup extremely easy to manage. Review collected by and hosted on G2.com.

I think if I had to choose one thing, it would be implementing scripts and stuff, but I do understand how that would be difficult and potentially a security risk. Review collected by and hosted on G2.com.

The ease to which they can be trained to provide a user with responses that match what is within my website so it all stays consistent. Review collected by and hosted on G2.com.

There wasn't anything that I disliked in particular. The AI Agent is being used to help guide website visitors through requesting an appointment for my mobile notary services so it works as I expected. Review collected by and hosted on G2.com.

I love that you are really able to train your agent and also that you can customize your agent to your liking. Review collected by and hosted on G2.com.

At first, I was using my phone to train the agent and customize the agent and nothing was going through successfully. I spent hours using my phone to try to train the agent and it just wasn't working. I finally decided to use my laptop and it worked perfectly. I think you have to use a PC to do certain things but if I would have just gotten an error message or something to let me know that I have to use a PC, then I wouldn't have wasted so much time trying to get it done on my phone. Review collected by and hosted on G2.com.