Jiminny Reviews & Product Details

What we love most about Jiminny is how it brings transparency and clarity to our customer conversations. The ability to record, transcribe, and analyze calls in one place has been a game-changer for our marketing and sales alignment. It helps us understand exactly how messaging is landing, identify patterns across customer interactions, and coach our teams more effectively. The integration with our CRM and other tools is seamless, and the user interface is clean and easy to navigate. It’s not just a call recording tool—it’s a full-fledged conversation intelligence platform. Review collected by and hosted on G2.com.

While Jiminny has been incredibly valuable, there are a couple of areas where we’d love to see further improvement. Sometimes the transcription accuracy can slip slightly, especially with heavy accents or technical jargon, though it’s usually easy to correct. Also, we’d appreciate more flexibility in customizing dashboard views and reporting for specific marketing use cases. That said, the Jiminny team is very responsive to feedback, and they’re constantly rolling out updates, which gives us confidence in the roadmap. Review collected by and hosted on G2.com.

Jiminny has become a really useful part of how we work as a commercial team. We use it daily to record and review sales calls, and it helps us stay aligned, spot opportunities to improve, and share useful insights across the team.

The interface is intuitive and makes it easy to find what you need, whether that’s a specific moment in a call or trends across conversations. I’ve used it in two roles now and was keen to bring it into Spotted Zebra because of the value it brings early on.

If I had to pick one thing that stands out, it’s the impact it’s had on coaching. Being able to review calls together, highlight good practice, and identify areas to improve has made a noticeable difference to how we develop as a team. Review collected by and hosted on G2.com.

There’s honestly nothing I’d call a negative. It’s reliable, user-friendly, and adds value from day one. I think it would be useful to have custom AI generated templates for the call summary - changing the format of how the transcript is summarised. Review collected by and hosted on G2.com.

the ability to interact with coaching concepts - eg score a call according to a framework and citing a transcript ask for coaching prompts to be applied to TRY to be consistent about improving performance Review collected by and hosted on G2.com.

Everything is just ALMOST there but not quite. Come on product team! give the finishing touches and UI enough focus to showcase all your good work! ACS is slightly mis labelled for example. It's a good feature but positioned wrongly as call scoring. Don't be ashamed that call scoring has to be manual in other parts of the app - focus on making this journey a bit easier. the settings functionality is a nightmare for an end user Review collected by and hosted on G2.com.

The best feature is being able to snippet parts of the call and share team wide - we use this often to collect feedback from each other.

The interface is easy to use, generally speaking its quick to navigate.

I like the transcript search option, i use it often when i am looking for parts of conversations.

Generally use for every call, it was easy to setup and get the ball rolling. Review collected by and hosted on G2.com.

There are times where the note taker does not add to a call, i dont know why and im already in the call and kicked off so can not easily add it. Usually just do without if that happens.

To be honest it does everything i need, there is not much negative feedback i have for you.

Quite a lot of the features are over kill for what we need it for, but i imagine they could be useful for bigger teams.

I have not dealt with customer support. Review collected by and hosted on G2.com.

I have been using Jiminny for over three years now, and I have to say, it is one of the rare tools that actually improves with time. Each update is meaningful, not just cosmetic, and it genuinely feels like the team is listening to users rather than chasing trends for the sake of it.

What keeps me using it every day is how reliable and intelligent it is. The voice detection and transcription are shockingly good, even when dealing with thick accents or imperfect audio. It is the kind of accuracy that takes the pressure off during calls, knowing I will not have to triple-check everything afterward.

The AI features are another level. They are not just there for show — they are useful. I actively use them every day to recap calls, catch what I missed, and clarify next steps. It saves time, but more importantly, it sharpens how I work.

And the human part of Jiminny deserves a mention too. Their client-facing team is just… lovely. Genuinely helpful, easy to talk to, and quick to sort things out. They made the shift to new features smooth and actually enjoyable, which is more than I can say for most support experiences. Review collected by and hosted on G2.com.

In the past, there were occasional delays in processing some calls, which could be frustrating when I needed quick access to transcripts or insights. That said, this has noticeably improved in recent months and is no longer something I struggle with. Whatever they did behind the scenes clearly worked. Review collected by and hosted on G2.com.

Jiminny is great, as a sales leader jiminny is one of the most important tools we use, it is simple, visually appealing and allows myself and and my team to listen to calls, understand what went well and what didn't and consistently improve. We use jiminny every day as a key part to our work flow.

The customer service is AMAZING! Review collected by and hosted on G2.com.

Jiminny has its own dialler but the dialler does not integrate with other tools like Outreach or Saleloft which means that work flow can be disjointed if using these types of tools. Review collected by and hosted on G2.com.

Jiminy is extremely user-friendly and intuitive to use. I can easily search for keywords and quickly find the relevant calls. The AI captures information accurately, which makes reviewing calls far more efficient — it's clear where conversations went well and where there’s room for improvement. Their support team is excellent and responds promptly to any queries. Review collected by and hosted on G2.com.

Nothing that comes to mind! The team really do enjoy using it Review collected by and hosted on G2.com.

I appreciate how Jiminny creates a comprehensive repository of customer interactions that's accessible cross-functionally. Sharing insights is quick and easy—I can grab snippets from calls and share them with colleagues, which is helpful for sharing important customer quotes and context. I really like the nudge and keyword detection features because I can automatically get notified about product feedback mentioned during calls, without having to review every call. As a product designer, having the ability to review conversations from across the organization gives me valuable insights I might otherwise miss. Review collected by and hosted on G2.com.

As a member of the product team, I've found Jiminny to be quite sales-centric - most of the tools and AI summaries focus on sales opportunities, which means I often need to look elsewhere for product-specific analysis. I find myself supplementing Jiminny with other tools to get the comprehensive user experience analysis I need. There are also occasional reliability issues—I've experienced calls that failed to record, or information not being logged. The overall experience could also be more polished, as there are typos in the UI and some clunky interactions. These small details add up to an experience that works well but still has room for improvement. Review collected by and hosted on G2.com.

What I like best about Jiminny is that it records the information and provides insights from each call. The most important part for me is having access to the call details afterwards so I can analyze them, identify key moments, and follow up effectively with clients. This helps me stay organized, improve communication, and ensure nothing important is missed. Review collected by and hosted on G2.com.

At the moment, I don’t have any dislikes about Jiminny. It’s been a helpful tool in my day-to-day work and supports my workflow well. Review collected by and hosted on G2.com.

I love that Jiminny integrates easily into HubSpot. It saves me so much time as it is able to add notes from my calls to all of my HubSpot accounts. I also enjoy the sidekick option as a notetaker. I am able to keep my own personal notes within the same deal which makes everything so easy to find and use. Review collected by and hosted on G2.com.

I don't like that the transcripts always misspell our company name. Seems minor, but the transcripts always lists our company name as our competitor. Review collected by and hosted on G2.com.