Jiminny Reviews & Product Details

Its great does everything you need it to and saves you so much time!! Customer support chat is brilliant they helped me sort an issue when i first got my account within minutes this was resolved, i was very impressed. Review collected by and hosted on G2.com.

I don't dislike anything currently, its a great system. Review collected by and hosted on G2.com.

We implemented Jiminny in August 2024, and now I can't imagine my working day without it.

Although I wasn't directly involved in the implementation, I had the opportunity to join the Kick-Off meeting with Emilia Grigorova and Jamie George, and I can honestly say these two were exceptional. They were incredibly professional, engaging, and knowledgeable, and from the moment we hopped on the call, we were immediately hooked and eager to start using the tool.

Jiminny has proven to be a powerful resource that is now deeply integrated into our workflow, with numerous teams across the business relying on it daily. The summary emails sent after every call have become an essential part of our process, providing valuable insights that help drive our next steps. We’ve set it up so Jiminny is active in every call booked with a customer, and the user experience couldn’t be simpler or more seamless.

I’ve only had to raise one query with Customer Support, but they responded incredibly fast and were incredibly helpful in resolving the issue. It’s clear that Jiminny’s commitment to user experience extends beyond just the product itself, making it a tool I wouldn’t want to work without. Review collected by and hosted on G2.com.

Suggestions for improvement (not dislikes):

1. The video quality could be better, as it tends to appear blurry and lacks sharp detail. The resolution is relatively low, and while it can be adjusted when loading the video, it still doesn't become fully clear.

2. Jiminny remains in a meeting for approximately three hours, so for longer calls, it's recommended to remove and re-add Jiminny. However, this results in having two separate sets of data to review and share, would be useful if the time allowed on calls could be extended. Review collected by and hosted on G2.com.

I like the insights and being able to keep up with my team and what they are watching/reviewing! I also like the ease of use and how simple it is to navigate the platform. I love seeing the key words and being able to jump to specific mentions in the videos. Review collected by and hosted on G2.com.

Sometimes the screens are a bit jumbled, it could possibly improve with some UI/UX research and seeing where customers are struggling. The search bar is somewhat hard to use. I would like to be able to search for a person and see all of their recorded calls- if this exists I have yet to find it. Review collected by and hosted on G2.com.

We have found great value in being able to record meetings to make sure we are all on the same page, on top of action items and what was discussed. It has also been helpful to review demos and understand what was shown to the customer at the time of purchase so we can make sure we fulfill any and all commitments made during the sales process. Review collected by and hosted on G2.com.

Inability to download the recording in a useable format is challenging. This needs to be changed to being able to download to an MP4 Review collected by and hosted on G2.com.

It's ability to quickly scan over calls and find the relevant information fast. Review collected by and hosted on G2.com.

Navigating the app. The UI feels clunky and not so clear to move around areas so easily.

I find looking for playlists and other things from my team difficult to do easily. I think clearer labelling of the sidebar would work better (instead of using tooltips on hover, use labels). Review collected by and hosted on G2.com.

I find the recording quality has been excellent and the transcript, while never perfect across many similar products I have used over the years, is on par with some of the best. Review collected by and hosted on G2.com.

I sometimes find the summary does not hit on all the key relevant points. I do appreciate that this is one of the most difficult tasks to do and it does not fall far behind other market leading competitors. Review collected by and hosted on G2.com.

The speed at which the recording and analytics, once my sales demo call meeting is finished, which is typically an hour + has been fantastic.

Its ease of use has been great, and it looks really professional when shared demo recording with prospects.

I've found it useful to be able to use as a performance analysis for 1-2-1's. Review collected by and hosted on G2.com.

Nothing of note so far, `nothing to dislike as it stands. Review collected by and hosted on G2.com.

It does its job, it's super helpful to have the recording of a call, and being able to easily share and manage the recording

The new AI assistant is great. The Summary, Action Items, and Key Points take relevant data and save time by not having to watch the entire recording to find something Review collected by and hosted on G2.com.

The transcript could be better; it sometimes doesn't identify properly who's talking, and invents words out of nowhere. I have tried to use this transcript option a few times, and it just doesn't work well

It is focused on sales, so there are some features that didn't work for me using the tool for customer service Review collected by and hosted on G2.com.

Being able to:

- Listen to customer calls

- Send call snippets in Slack

- Leave comments/feedback on Sales calls

- Search for call recordings using all the different filter options (by client, by team, by call length, by topic, etc.)

As a marketer, Jiminny gives me easy access to the customer voice. As a result, I get to understand why prospects buy/don't buy our solution, and use this to shape our positioning & messaging. Review collected by and hosted on G2.com.

The one itty-bitty thing I don't love is that you can't appear to filter topics by speaker (e.g. a lot of our 'wow moments' are generated by our salespeople using words like 'love' and 'amazing' but what I'd really like to filter on is 'wow moments' expressed exclusively by prospects/customers). Being able to filter topics by speaker would be a game-changer for me! Review collected by and hosted on G2.com.

What we love most about Jiminny is how it brings transparency and clarity to our customer conversations. The ability to record, transcribe, and analyze calls in one place has been a game-changer for our marketing and sales alignment. It helps us understand exactly how messaging is landing, identify patterns across customer interactions, and coach our teams more effectively. The integration with our CRM and other tools is seamless, and the user interface is clean and easy to navigate. It’s not just a call recording tool—it’s a full-fledged conversation intelligence platform. Review collected by and hosted on G2.com.

While Jiminny has been incredibly valuable, there are a couple of areas where we’d love to see further improvement. Sometimes the transcription accuracy can slip slightly, especially with heavy accents or technical jargon, though it’s usually easy to correct. Also, we’d appreciate more flexibility in customizing dashboard views and reporting for specific marketing use cases. That said, the Jiminny team is very responsive to feedback, and they’re constantly rolling out updates, which gives us confidence in the roadmap. Review collected by and hosted on G2.com.