1. [Home](https://www.g2.com/)
2. ...
3. [Other IT Management Software](https://www.g2.com/categories/other-it-management)
4. [ITSM Reports for Jira Service Management Discussions](https://www.g2.com/products/itsm-reports-for-jira-service-management/discuss)

[
 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e438f00395d216a2261a483bdbcc2994/itsm-reports-for-jira-service-management.png "Product Avatar Image")
](/products/itsm-reports-for-jira-service-management/reviews)

[

ITSM Reports for Jira Service Management

](/products/itsm-reports-for-jira-service-management/reviews)

(6)4.3/5

Unlock the power of data-driven decision-making with our cutting-edge ITSM Reports for Jira Service Management. Elevate your service desk efficiency and streamline your operations. ITSM Reports seamlessly integrates with Jira's native gadgets, providing you with instant access to a comprehensive suite of reports that will transform the way you manage your IT service desk. Reports available: Average CSAT – Customer Satisfaction Score Analysis: Gain valuable insights into customer satisfaction with a detailed breakdown of average CSAT scores. Identify top-performing agents and areas for improvement, ensuring an exceptional customer experience. Meeting SLA in Percentage – Workflow Optimization: Monitor and analyze agent workflows to ensure Service Level Agreements (SLAs) are met consistently. Eliminate bottlenecks and proactively address issues to enhance overall service desk performance. Assets Structure – Maximize Business Return: Optimize your asset base with a comprehensive view of your current assets' structure. Make informed decisions to maximize business returns and allocate resources efficiently. Request Distribution Over Time – Bubble-Based Heat Map: Visualize the creation and distribution of tickets over time through a dynamic bubble-based heat map. Empower your team to allocate resources more efficiently, improving response times and overall service quality. Organizations – Visualize Customer Relationships: Understand customer relationships at a glance by visualizing the distribution of customers across different organizations. Tailor your support strategies based on organization-specific needs and priorities. Request Channel Type – Monitor and Optimize: Track the origin and type of incoming tickets with a detailed breakdown of request channel types. Gain insights into the most trafficked channels, allowing you to optimize your support efforts effectively.

Show More

When users leave ITSM Reports for Jira Service Management reviews, G2 also collects common questions about the day-to-day use of ITSM Reports for Jira Service Management. These questions are then answered by our community of 850k professionals. Submit your question below and join in on the G2 Discussion.

* * *

### 33.0

Nps Score

### All ITSM Reports for Jira Service Management Discussions

Search

Most CommentedMost HelpfulPinned by G2Newest

All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments

FilterFilter

Filter byExpand/Collapse 

Sort by

Most Commented

Most Helpful

Pinned by G2

Newest

Filter by

All Discussions

Discussions with Comments

Pinned by G2

Discussions without Comments

Sorry...

There are no questions about ITSM Reports for Jira Service Management yet.

## Start a New Software Discussion

Have a software question?

Get answers from real users and experts

[Start A Discussion](/products/itsm-reports-for-jira-service-management/discussions/new)

* * *

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_e438f00395d216a2261a483bdbcc2994/itsm-reports-for-jira-service-management.png "Product Avatar Image")

### Have you used ITSM Reports for Jira Service Management before?

Answer a few questions to help the ITSM Reports for Jira Service Management community

[
Yes
](javascript:void(0))[
Yes
](https://www.g2.com/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fitsm-reports-for-jira-service-management%2Fdiscuss%3Fsmall_ask%3Ditsm-reports-for-jira-service-management)
No