Dashboards are clear and easy to understand. Review collected by and hosted on G2.com.
Sometimes it takes a bit of time to load certain dashboards Review collected by and hosted on G2.com.
Our team are able to check the progress of all ongoing projects. We are also receiving updates whenever someone has commented for any progress so we can check the status of the project real time. Review collected by and hosted on G2.com.
Only the platform seems crammed into a small space that sometimes, it is hard to look for the certain project when there are a lot of ongoing projects Review collected by and hosted on G2.com.
Provides me with real time updates of the reported issues since it is integrated to other platforms like GMAIL and SLACK. Review collected by and hosted on G2.com.
Nothing, as all functionalities are important to my role. Review collected by and hosted on G2.com.
It helps to visualize workload and metrics for the service desk agents. Review collected by and hosted on G2.com.
Additional visualisations and charting options would deliver would enrich the experience Review collected by and hosted on G2.com.
It provides a variety of built-in ITSM reports to help teams track and analyze their service management data. These reports cover areas like incidents, changes, problems, and more to provide visibility into service performance and workflows. Review collected by and hosted on G2.com.
While JSM provides a good set of built-in ITSM reports, some users may find the selection to be limited or not fully aligned with their specific reporting needs. Customizing reports can require more advanced JQL knowledge and configuration. Review collected by and hosted on G2.com.
Easy to use, Easy to implement.
Great tool for generating monthly reports.
Easy to understand. Review collected by and hosted on G2.com.
Nothing as of now, everything is smooth and understandable. Review collected by and hosted on G2.com.
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