ITSM Reports for Jira Service Management Reviews & Product Details

Unlock the power of data-driven decision-making with our cutting-edge ITSM Reports for Jira Service Management. Elevate your service desk efficiency and streamline your operations. ITSM Reports seamlessly integrates with Jira's native gadgets, providing you with instant access to a comprehensive suite of reports that will transform the way you manage your IT service desk. Reports available: Average CSAT – Customer Satisfaction Score Analysis: Gain valuable insights into customer satisfaction with a detailed breakdown of average CSAT scores. Identify top-performing agents and areas for improvement, ensuring an exceptional customer experience. Meeting SLA in Percentage – Workflow Optimization: Monitor and analyze agent workflows to ensure Service Level Agreements (SLAs) are met consistently. Eliminate bottlenecks and proactively address issues to enhance overall service desk performance. Assets Structure – Maximize Business Return: Optimize your asset base with a comprehensive view of your current assets' structure. Make informed decisions to maximize business returns and allocate resources efficiently. Request Distribution Over Time – Bubble-Based Heat Map: Visualize the creation and distribution of tickets over time through a dynamic bubble-based heat map. Empower your team to allocate resources more efficiently, improving response times and overall service quality. Organizations – Visualize Customer Relationships: Understand customer relationships at a glance by visualizing the distribution of customers across different organizations. Tailor your support strategies based on organization-specific needs and priorities. Request Channel Type – Monitor and Optimize: Track the origin and type of incoming tickets with a detailed breakdown of request channel types. Gain insights into the most trafficked channels, allowing you to optimize your support efforts effectively.

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Appsvio - Atlassian Marketplace Partner

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ITSM Reports for Jira Service Management Community

Languages Supported

English

Product Description

Unlock the power of data-driven decision-making with cutting-edge ITSM Reports for Jira Service Management. Elevate your service desk efficiency and streamline your operations.ITSM Reports seamlessly integrates with Jira's native gadgets, providing you with instant access to a comprehensive suite of reports that will transform the way you manage your IT service desk.Reports available:Average CSAT – Customer Satisfaction Score Analysis:Gain valuable insights into customer satisfaction with a detailed breakdown of average CSAT scores.Identify top-performing agents and areas for improvement, ensuring an exceptional customer experience.Meeting SLA in Percentage – Workflow Optimization:Monitor and analyze agent workflows to ensure Service Level Agreements (SLAs) are met consistently.Eliminate bottlenecks and proactively address issues to enhance overall service desk performance.Assets Structure – Maximize Business Return:Optimize your asset base with a comprehensive view of your current assets' structure.Make informed decisions to maximize business returns and allocate resources efficiently.Request Distribution Over Time – Bubble-Based Heat Map:Visualize the creation and distribution of tickets over time through a dynamic bubble-based heat map.Empower your team to allocate resources more efficiently, improving response times and overall service quality.Organizations – Visualize Customer Relationships:Understand customer relationships at a glance by visualizing the distribution of customers across different organizations. Tailor your support strategies based on organization-specific needs and priorities.Request Channel Type – Monitor and Optimize:Track the origin and type of incoming tickets with a detailed breakdown of request channel types.Gain insights into the most trafficked channels, allowing you to optimize your support efforts effectively.

Overview by

Celina Kuziemko

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ITSM Reports for Jira Service Management Media

ITSM Reports for Jira Service Management Demo - Meeting SLA in Percentage

Gain ready-to-present data about meeting SLA and monitor agents’ workflow. React when the numbers are heading down and have insights for a support team. Use the data you already have and adjust the dashboards you use.

ITSM Reports for Jira Service Management Demo - Request distribution over time

If you discover ticket volume patterns, you can allocate agents more efficiently and resolve incidents faster. CSAT will rise due to customer satisfaction, and your board will be managed transparently and without surprising chaos.

ITSM Reports for Jira Service Management Demo - Average CSAT

Monitoring CSAT reports can tell you who has the highest and lowest results and introduce appropriate steps, such as additional training for agents with lower CSAT scores. This metric calculates the average CSAT after the current assignee over a certain period.

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Verified User in Pharmaceuticals

Enterprise (> 1000 emp.)

12/9/2025

"Clear and Intuitive Dashboards Enhance Experience"

4/5

What do you like best about ITSM Reports for Jira Service Management?

Dashboards are clear and easy to understand. Review collected by and hosted on G2.com.

What do you dislike about ITSM Reports for Jira Service Management?

Sometimes it takes a bit of time to load certain dashboards Review collected by and hosted on G2.com.

Verified User in Internet

Enterprise (> 1000 emp.)

6/18/2024

"ITSM JSM Experience"

4.5/5

What do you like best about ITSM Reports for Jira Service Management?

Our team are able to check the progress of all ongoing projects. We are also receiving updates whenever someone has commented for any progress so we can check the status of the project real time. Review collected by and hosted on G2.com.

What do you dislike about ITSM Reports for Jira Service Management?

Only the platform seems crammed into a small space that sometimes, it is hard to look for the certain project when there are a lot of ongoing projects Review collected by and hosted on G2.com.

Mark T.

Billing Assistant

Mid-Market (51-1000 emp.)

6/20/2024

"Real Time Monitoring of Issue Reports"

5/5

What do you like best about ITSM Reports for Jira Service Management?

Provides me with real time updates of the reported issues since it is integrated to other platforms like GMAIL and SLACK. Review collected by and hosted on G2.com.

What do you dislike about ITSM Reports for Jira Service Management?

Nothing, as all funtionalities are important to my role. Review collected by and hosted on G2.com.

Verified User in Construction

Small-Business (50 or fewer emp.)

6/27/2024

"Improves the visualization in Jira for Service Desk agents"

4/5

What do you like best about ITSM Reports for Jira Service Management?

It helps to visualize workload and metrics for the service desk agents. Review collected by and hosted on G2.com.

What do you dislike about ITSM Reports for Jira Service Management?

Addtional visualisations and charting options would deliver would enrich the experience Review collected by and hosted on G2.com.

Verified User in Telecommunications

Enterprise (> 1000 emp.)

6/18/2024

"ITSM reports helped to track and analyze"

4/5

What do you like best about ITSM Reports for Jira Service Management?

It provides a variety of built-in ITSM reports to help teams track and analyze their service management data. These reports cover areas like incidents, changes, problems, and more to provide visibility into service performance and workflows. Review collected by and hosted on G2.com.

What do you dislike about ITSM Reports for Jira Service Management?

While JSM provides a good set of built-in ITSM reports, some users may find the selection to be limited or not fully aligned with their specific reporting needs.Customizing reports can require more advanced JQL knowledge and configuration. Review collected by and hosted on G2.com.