Clean webhook payloads. Easy to parse in Jenkins. Review collected by and hosted on G2.com.
Docs for custom test webhook payloads could use a few more JSON schema examples, though support answered my questions quickly. Review collected by and hosted on G2.com.
alert correlation actually works. grouped 50 redis alerts into 1 ticket last week. Review collected by and hosted on G2.com.
live editor on 13" screen is bad. lost notes after accidental refresh. Review collected by and hosted on G2.com.
auto escalations and incidents mechanisms Review collected by and hosted on G2.com.
search for 6+ month old incidents is slow Review collected by and hosted on G2.com.
We moved from a manual on-call process to ITOC360 and haven't looked back. Alert noise dropped significantly thanks to the AI correlation feature, and our engineers appreciate not being paged for non-critical events at 3 AM. Review collected by and hosted on G2.com.
The reporting could be deeper. I want to slice MTTR by team, by service, by time of day and right now that requires exporting data. Would love that natively. Review collected by and hosted on G2.com.
Clean and intuitive UI
Reliable alert routing
Easy integrations
Fast performance
Support Review collected by and hosted on G2.com.
We haven’t encountered any significant issues so far. The platform has been stable and reliable in our daily operations Review collected by and hosted on G2.com.
We are using ITOC360 for 4 years. The product is solving our main problem which was too many alerts and unclear ownership. Now when incident happens, correct engineer is notified immediately and information is already prepared. Our team is more confident and response time is improved significantly. Customer support is also very good. Review collected by and hosted on G2.com.
We would like more native integrations with enterprise monitoring tools. Currently some connections require webhook setup which is working but more native options would save configuration time. Review collected by and hosted on G2.com.
We've been using ITOC360 for about 2 years now, and the difference in our alert fatigue is night and day. Before, our on-call engineers were drowning in duplicate and low-priority alerts. The AI correlation engine groups related events into a single incident, so the team focuses on what actually matters Review collected by and hosted on G2.com.
There's nothing I dislike about it; it's a very useful product. Review collected by and hosted on G2.com.
The on-call scheduling feature has been a real win for our team. Review collected by and hosted on G2.com.
Product is working smoothly. We don't have any bad comments.. Review collected by and hosted on G2.com.
Pricing provided by ITOC360.