1. [Home](https://www.g2.com/) 2. ... 3. [Incident Management Software](https://www.g2.com/categories/incident-management) 4. [ITOC360 Discussions](https://www.g2.com/products/itoc360/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_40af4e1600a5e0943ae728ed8c37629b/itoc360.png "Product Avatar Image") ](/products/itoc360/reviews) [ ITOC360 ](/products/itoc360/reviews) (37)5.0/5 ITOC360: AI-First Incident Orchestration Platform ITOC360 is an AI-First Incident Orchestration Platform that helps IT and operations teams detect, route, and resolve incidents faster, with less manual effort and fewer missed alerts. What ITOC360 Does ITOC360 centralizes alert ingestion from your entire monitoring stack and uses AI to suppress noise, correlate related events, and identify what actually needs human attention. When a real incident is detected, the platform automatically triggers the right response: notifying the right people through their preferred channels, executing runbooks, and escalating based on defined policies. Key Capabilities AI-Powered Alert Correlation reduces alert noise by grouping related events into a single incident, so on-call engineers can focus on root causes rather than symptoms. Intelligent On-Call Scheduling lets you manage rotations, overrides, and escalation policies across teams and time zones from a single interface. Multi-Channel Notification Delivery reaches responders through their preferred channels (call, SMS, email, or push) with configurable escalation paths. Automated Runbook Execution triggers predefined remediation steps automatically at incident creation to reduce time-to-resolve. Bi-Directional Integrations connect with your existing observability, ITSM, and communication tools without requiring a rip-and-replace. Real-Time Incident Timeline provides a full audit trail of every alert, action, and response for postmortem analysis and compliance reporting. Who Uses ITOC360 ITOC360 is built for DevOps, SRE, and IT operations teams at organizations that run business-critical systems and cannot afford slow, fragmented incident response. It supports both small on-call teams and large enterprise operations centers. Why Teams Choose ITOC360 Traditional on-call tools simply route alerts. ITOC360 orchestrates the entire incident lifecycle. By combining AI-driven triage with automated workflows and flexible notification preferences, teams reduce mean time to acknowledge (MTTA) and mean time to resolve (MTTR) without adding headcount. Show More * * * ### 39 Discussions ### 39 Participants ### 100.0 Nps Score Already have ITOC360? ### All ITOC360 Discussions Search Most CommentedMost HelpfulCommon QuestionsNewest All DiscussionsDiscussions with CommentsCommon QuestionsDiscussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Common Questions Newest Filter by All Discussions Discussions with Comments Common Questions Discussions without Comments ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • 5 days ago Engineering Manager Engineering Manager More Options - [ # How are you handling client updates and reporting in ITOC360 during outages? ](/discussions/how-are-you-handling-client-updates-and-reporting-in-itoc360-during-outages) The external status page auto-sync has been great for keeping clients instantly informed during major outages, and it has helped cut down on repetitive support inquiries. The main gap for us is the lack of automated weekly PDF reports. If you use ITOC360, how are you sharing regular status... [Read more](/discussions/how-are-you-handling-client-updates-and-reporting-in-itoc360-during-outages) * * * (true)\<0\>0\>Upvotes (false) * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+ITOC360+questions+and+get+answers+from+expert+users+in+our+ITOC360+Discussions+section.&title=ITOC360+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fitoc360%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=ITOC360+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fitoc360%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fitoc360%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=ITOC360+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fitoc360%2Fdiscuss%0aAsk+ITOC360+questions+and+get+answers+from+expert+users+in+our+ITOC360+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=ITOC360+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fitoc360%2Fdiscuss%0aAsk+ITOC360+questions+and+get+answers+from+expert+users+in+our+ITOC360+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • 5 days ago System Administrator System Administrator More Options - [ # How fast are ITOC360 on-call notifications for you, and how do you use Slack to respond? ](/discussions/how-fast-are-itoc360-on-call-notifications-for-you-and-how-do-you-use-slack-to-respond) The on-call notification engine in ITOC360 feels insanely fast, with SMS pages and direct phone calls hitting within seconds of a trigger. I also like being able to acknowledge or reassign alerts directly from the Slack incident channel, which helped us avoid missing critical pages during... [Read more](/discussions/how-fast-are-itoc360-on-call-notifications-for-you-and-how-do-you-use-slack-to-respond) [ Incident Management Software ](https://www.g2.com/tags/incident-management-software)[ IT Alerting Software ](https://www.g2.com/tags/it-alerting-software) * * * (true)\<0\>0\>Upvotes (false) * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+ITOC360+questions+and+get+answers+from+expert+users+in+our+ITOC360+Discussions+section.&title=ITOC360+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fitoc360%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=ITOC360+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fitoc360%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fitoc360%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=ITOC360+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fitoc360%2Fdiscuss%0aAsk+ITOC360+questions+and+get+answers+from+expert+users+in+our+ITOC360+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=ITOC360+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fitoc360%2Fdiscuss%0aAsk+ITOC360+questions+and+get+answers+from+expert+users+in+our+ITOC360+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • 7 days ago junior devops engineer junior devops engineer More Options - [ # How do you use the test alert button to prep for your first on-call shift in ITOC360? ](/discussions/how-do-you-use-the-test-alert-button-to-prep-for-your-first-on-call-shift-in-itoc360) I liked that the test alert button sends a dry run page, which helped me avoid panicking on my first shift and made my first on-call rotation smoother. The main downside for me is the dashboard can feel a bit busy when multiple tabs are open. How do you organize the dashboard or your workflow so... [Read more](/discussions/how-do-you-use-the-test-alert-button-to-prep-for-your-first-on-call-shift-in-itoc360) [ Incident Management Software ](https://www.g2.com/tags/incident-management-software)[ IT Alerting Software ](https://www.g2.com/tags/it-alerting-software) * * * (true)\<0\>0\>Upvotes (false) * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+ITOC360+questions+and+get+answers+from+expert+users+in+our+ITOC360+Discussions+section.&title=ITOC360+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fitoc360%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=ITOC360+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fitoc360%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fitoc360%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=ITOC360+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fitoc360%2Fdiscuss%0aAsk+ITOC360+questions+and+get+answers+from+expert+users+in+our+ITOC360+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=ITOC360+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fitoc360%2Fdiscuss%0aAsk+ITOC360+questions+and+get+answers+from+expert+users+in+our+ITOC360+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • 8 days ago Security Operations Lead Security Operations Lead More Options - [ # How much time do intuitive incident workflows and automated playbooks save you in triage? ](/discussions/how-much-time-do-intuitive-incident-workflows-and-automated-playbooks-save-you-in-triage) In ITOC360, the incident response workflows feel super intuitive, and automated playbook execution during initial triage helps save crucial minutes so teams can isolate affected hosts before minor anomalies turn into full breaches. One downside is that dark mode contrast can feel too high during... [Read more](/discussions/how-much-time-do-intuitive-incident-workflows-and-automated-playbooks-save-you-in-triage) [ Incident Management Software ](https://www.g2.com/tags/incident-management-software) * * * (true)\<0\>0\>Upvotes (false) * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+ITOC360+questions+and+get+answers+from+expert+users+in+our+ITOC360+Discussions+section.&title=ITOC360+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fitoc360%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=ITOC360+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fitoc360%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fitoc360%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=ITOC360+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fitoc360%2Fdiscuss%0aAsk+ITOC360+questions+and+get+answers+from+expert+users+in+our+ITOC360+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=ITOC360+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fitoc360%2Fdiscuss%0aAsk+ITOC360+questions+and+get+answers+from+expert+users+in+our+ITOC360+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • 12 days ago Platform Engineer Platform Engineer More Options - [ # How are you handling missing complex documentation examples in ITOC360? ](/discussions/how-are-you-handling-missing-complex-documentation-examples-in-itoc360) The Terraform and Salesforce providers in ITOC360 feel solid, and it has been a huge upgrade over PagerDuty. The main struggle is that the documentation is missing more complex examples. If you ran into the same gap, how did you figure out advanced setups or edge cases, and what kinds of... [Read more](/discussions/how-are-you-handling-missing-complex-documentation-examples-in-itoc360) [ Incident Management Software ](https://www.g2.com/tags/incident-management-software)[ IT Alerting Software ](https://www.g2.com/tags/it-alerting-software) * * * (true)\<0\>0\>Upvotes (false) * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+ITOC360+questions+and+get+answers+from+expert+users+in+our+ITOC360+Discussions+section.&title=ITOC360+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fitoc360%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=ITOC360+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fitoc360%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fitoc360%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=ITOC360+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fitoc360%2Fdiscuss%0aAsk+ITOC360+questions+and+get+answers+from+expert+users+in+our+ITOC360+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=ITOC360+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fitoc360%2Fdiscuss%0aAsk+ITOC360+questions+and+get+answers+from+expert+users+in+our+ITOC360+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • 13 days ago Site Reliability Engineer Site Reliability Engineer More Options - [ # How are you handling auto-generated post-mortems in ITOC360 after incidents? ](/discussions/how-are-you-handling-auto-generated-post-mortems-in-itoc360-after-incidents) ITOC360’s auto-generated post-mortem docs have been a big time-saver, pulling Slack timestamps, GitHub commits, and responder actions into a clean markdown template so we do not have to reconstruct what happened later. The main drawback has been the mobile app taking a few extra seconds to load... [Read more](/discussions/how-are-you-handling-auto-generated-post-mortems-in-itoc360-after-incidents) [ Incident Management Software ](https://www.g2.com/tags/incident-management-software)[ IT Alerting Software ](https://www.g2.com/tags/it-alerting-software) * * * (true)\<0\>0\>Upvotes (false) * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+ITOC360+questions+and+get+answers+from+expert+users+in+our+ITOC360+Discussions+section.&title=ITOC360+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fitoc360%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=ITOC360+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fitoc360%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fitoc360%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=ITOC360+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fitoc360%2Fdiscuss%0aAsk+ITOC360+questions+and+get+answers+from+expert+users+in+our+ITOC360+Discussions+section.) 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Answer a few questions to help the ITOC360 community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/login?context=product_review&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fitoc360%2Fdiscuss%3Fsmall_ask%3Ditoc360) No